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Shaping the good image of administration according to law, highlighting the civilized style of the Red Shield


In recent years, the scenic spot industrial and commercial bureaus have been striving to create municipal-level civilized units, focusing on further transforming the style of the industry and improving the level of supervision services. In accordance with the realization of “one breakthrough”, “two combinations” and adherence to “three standards” The establishment of the "four images" work ideas, adhere to the three-pronged approach of education, restraint, rewards and punishments, effectively enhance the institutionalization and standardization of all work.

First, grasp the team building and lay a good foundation for the correct performance of duties

The branch firmly established the "people-oriented" thinking, pinpointing the combination of self-construction and administrative work, grasping the team, bringing the team, taking multiple measures, strengthening the foundation, striving to improve the quality of the team, and laying a firm foundation for the realization of the functions.

1. Leaders take the lead and unite people's hearts. A group of party members from the branch office focused on the big picture and started to focus on it. They always focused on using the power of example to inspire people and unite people with the atmosphere of unity. The establishment and implementation of the work contact point system, the party members' talks system, etc., and extensive contact with the public, and timely adjustments to the ideology of the cadres and workers. During the peak period of the “May 1st” and “Eleventh” tourism, the leaders and officials of the whole process of the full-time system in-depth supervision and enforcement of the front line and the industrial and commercial office to jointly maintain the tourism market order, and physically build enthusiasm with comrades. Under the premise of strictly implementing the system of collective leadership and the division of labor and responsibility of the party members, we will continue to improve the system of democratic life in the party, and consciously develop a good atmosphere of collective research, small division of responsibility, and complementation of Taiwan.

2. Establish a system and implement standardized management. Last year, the branch office combined with the actual situation of team building, in line with the purpose of developing a training team on a higher level, in accordance with the requirements of iso9000 international quality management system and iso14000 international environmental management system, based on extensive research, in the city's industrial and commercial administration. The system first developed a standardized management file and assigned it to practice. In December XX, it passed ISO9000 and iso14000 organization certification. The system provides detailed provisions on the construction of the branch from all aspects of work discipline, work system, and job responsibilities. Since the implementation of the standardized management system, the construction level of the branch has clearly reached a level.

3. Strengthen education and improve the overall quality of the team. The branch always insists on using education to enlighten people. In XX, in accordance with the deployment of the Municipal Party Committee, the “Education of the Party Member's Advanced Education” was carried out in depth, and participated in the “How to Be a Good Business and Industry Organization” discussion organized by the provincial industrial and commercial system. Two of the comrades were awarded the “Great Discussion” by the Municipal Business System. "The first and third of the speech contest, a comrade participated in the provincial industrial and commercial system tour speech. In this year's "Year of Construction" campaign, we have carried out various activities such as learning Tao Zhijie's advanced deeds and three rectifications of "thoughts, styles, and disciplines" and qualifications for posts. Over the years, we have insisted on the "going out, please come in" form of centralized training, and successively invited the comrades of the Party School of the Municipal Party Committee, the Propaganda Department of the Municipal Party Committee, the Party School of the Provincial Party Committee, the Provincial Administration for Industry and Commerce, the Procuratorate and other departments to carry out the purpose education and occupation for the overall cadres and workers. Moral education, administrative education according to law, current political education and business skills training. At the same time, the branch focused on using the advanced culture to occupy the ideological positions of all cadres, and constantly carried out the "July 1" speech contest, "How to be a good business and industry to grow up" speech contest, "Year of Wind Construction Year" knowledge contest, Qing Zhongqiu and Private enterprises, self-employed households and intimate cultural evenings and other activities have effectively promoted the internal quality of the team.

Second, grasp supervision and control, and provide strong protection for the correct performance of duties

The branch adhered to the iron bowl force arm team, the drums and heavy hammers are doing the wind, and taking measures to build a strong protective line for their own construction work. In the government and various industrial and commercial establishments, the government affairs public column was established, and a suggestion box was set up in a prominent position and a report phone was announced. Regarding the implementation of the regulations, we conducted self-inspection according to the regulations, collected key opinions of the society, opened the door to the public, and organized inspection teams to conduct unannounced visits. At the same time, 25 social supervisors were hired from various units in the scenic spot to conduct social supervision on the efficiency, fairness and integrity of the law enforcement actions, and received good social benefits.

The first is efficiency supervision. In order to improve the efficiency of work and facilitate the people, the sub-bureau has ensured the implementation of the system of first-in-charge responsibility, time-limited settlement, and ab-point work system through effective supervision. Through the implementation of the work log reporting system, the return visits to the operating households, and the return visits to the targets being punished, the occurrence of phenomena such as damage to the legitimate rights and interests of the management objects due to procrastination and inefficiency has been eliminated. The method of “administrative handling, discipline inspection and intervention” was implemented, and the supervision of the administrative effectiveness of the complaints settlement work was strengthened.

The second is fairness supervision. Efficiency is the core of administration, and fair administration is equally important. To this end, the branch office always adheres to the law enforcement principles and working standards of “equal efficiency and fairness”. Strictly implemented the lawful accountability system for law enforcement, the law enforcement system, the "one-vote veto system" and the law enforcement inspection system, and expanded the monitoring areas to registration, supervision, fees, and handling cases. In order to prevent law enforcement investigators from abusing discretion in the process of implementing punishment, the branch established a discretionary ruling group for general procedure cases, and the administrative case with an administrative penalty of more than 1,000 yuan was submitted to the ruling panel to ensure the impartiality of the administrative case. ,rationality.

The third is the integrity supervision. On the basis of formulating and improving various incorruptible government systems, the bureaus organized cadres and workers to sign the "Responsibility Book for Party Style and Clean Government Construction" at the same level, and increased the proportion of "Lian" in the annual assessment. A self-discipline mechanism has been established in the ranks, and a "double gold" system for integrity guarantees and management guarantees has been implemented. In response to the pattern of the small bureaus after the reform of the industrial and commercial system, the sub-bureau was equipped with part-time disciplinary inspectors at all grass-roots industrial and commercial establishments, clarifying the duties, scope of work and key points, enabling the discipline inspection and supervision work to be carried out simultaneously with the grassroots work, and strengthening the administrative efficiency supervision. Strength. The branch office also formed an unannounced visit team to timely follow up and supervise the implementation of the “five bans” of the provincial bureaus and the “six bans” of the national bureaus. Through the implementation of these measures, it is ensured that there is an atmosphere of detriment and clearness in the overall situation.

Third, pay attention to quality services, and add to the construction of scenic civilization

For a long time, the branch has consistently adhered to the law enforcement is the professional ethics of service, vigorously advocate civilized law enforcement, humanized supervision, use the image of civilization to promote the power, use civilized service to create momentum, and seek new breakthroughs in the combination of law enforcement and service.

1. Excavate the old brand and protect the intangible resources of the scenic spot. The long history and culture of the scenic spot has attracted the attention of the world, and many scenic spots have a high reputation. The branch draws on the advanced experience at home and abroad, and in accordance with the general requirements of the municipal party committee and municipal government to vigorously promote local economic development, widely publicizes the huge interest space for trademark registration and provides services for enterprises to become bigger and stronger. With the help of the branch office, a number of companies have launched XX cards. Only the former Thai travel service company has registered 32 trademarks with the name of the attraction, which has effectively enhanced the company's popularity. At present, the branch office provides positive assistance to some enterprises applying for “provincial famous trademarks”.

2. Improve the consumer rights network and effectively handle complaints from tourists. There is no small matter in the scenic spot, and everything is related to the image of the scenic spot. In order to facilitate the complaints of tourists, the complaints of tourists were handled efficiently and quickly, and the complaints settlement mechanism of the three branches of the branch, the industrial and commercial office and the complaint station was implemented. In addition, through comprehensive examination and training, the person in charge of some business units in the scenic spot is hired as the honorary president of the Consumers Association Branch to resolve consumer disputes in a timely manner. The convenience system such as “Consumer Complaint Zero Waiting” and “First Payment Mechanism” was vigorously promoted. It was highly praised by the Municipal Tourism Management Committee and the Municipal Holiday Tourism Command. Its experience was reported by provincial TV stations and forwarded in the city work briefing. Since last year, due to the timely completion of the complaints department, it has already paid more than 5,000 yuan for more than 30 tourists, saving economic losses of more than 30,000 yuan for tourists.

3. Vigorously carry out foreign language consulting services. As the number of foreign tourists increases year by year, the branch office takes the language exchange between the operators and foreign tourists and the tourist consultation of foreign tourists as a major event. It has organized foreign-language operators to conduct foreign language training for eight times, and has set up a foreign language consultation station at the Nantianmen Industrial and Commercial Office to use foreign-language consulting services on the basis of holidays and public holidays to provide consulting services to domestic tourists. This year, it has provided consulting services to 37 tourists from 12 countries including the United States, Britain, Australia and Ireland. It has been highly praised by leaders at all levels and foreign tourists and has been reported by CCTV.

4. Highlight community service and create a civilized business district. The Nantianmen Scenic Spot is a pilot unit arranged by the branch office in accordance with the Provincial Civilization Office and the Provincial Industrial and Commercial Bureau for the establishment of civilized business districts. In the past year, the South Tianmen Industrial and Commercial Office has been the mainstay. The sub-bureau, Nantianmen scenic spot and mountain-side units have actively carried out social welfare activities, renovating the appearance of facilities, organizing training and quality, comprehensively rectifying and standardizing, and civilized service tree image, which has effectively promoted The development of civilized business districts. The "Red Shield House" founded by Nantianmen Industrial and Commercial Center launched a series of activities such as business planning, consumption trends, foreign language training, complaints and counterfeiting, and was reported by Taian Daily and reported by provincial TV and CCTV. The civilized creation activities of the Nantianmen scenic spot have passed the city-level inspection and acceptance, and submitted to the provincial-level civilized business district.

Fourth, grasp the supervision and law enforcement, maintain a good market order

It is a long-term and arduous task to rectify and standardize the market economic order. It is particularly far-reaching to rectify and standardize the market economic order in the XX scenic spot. The market economy of the scenic spot pays attention not only to economic benefits, but also to social benefits. Grasping the rectification and standardization work is the need to optimize the tourist environment of the scenic spot, the need to protect and develop the “big tourism” and large industry in the scenic spot, and the need to maintain the beautiful image of the scenic spot in the hearts of the world. In the work, we start from our own words and deeds, strive to create a good external image; standardize business behavior, strive to create a comfortable consumer environment; investigate and deal with economic violations, and strive to create a fair competition, honest and trustworthy market environment, this year, the three prominent The work focus is obvious.

1. Implement thorough management of the trailing peddling behavior. This year, the Municipal Party Committee and Municipal Government listed the governance trailing sales as one of the ten practical things to carry out the work of “Three Cities Linkage”, and assigned the governance task to the scenic spot industrial and commercial branch. After receiving the task, the party group of the bureau held an overall mobilization meeting, determined to challenge, adjust the law enforcement forces, and adopt a combination of deadly defensive and day and night inspections. The bureau leaders and government personnel went deep into the front line and took turns to be on duty. At 21 o'clock in the evening, the company continued to fight for more than four months, and the results were obvious. The tourists clap their hands, and the branch handed in a satisfactory answer to the municipal party committee and municipal government.

2. The supervision of special industries is constantly being updated. Photographing industry and coat rental industry are special industries in the scenic area, and the contact with tourists is also the closest. In order to prevent the phenomenon of deceiving customers and poor service quality in the photo industry, the sub-bureau re-arranged the photo-phase industry and hired experts from the Provincial Photographers Association to conduct training assessments for the industry. The certificate is on the job. The branch office has set up a photo management office, full-time special management, comprehensive monitoring, to ensure the business order and service quality of the photo industry. In view of the dilapidated and poor hygiene of rental coats, the company has actively promoted the retirement of the leased coat cycle, forcibly withdrawing from the coats with a service life of 5 years, and stipulated that the coats used for each lease must be disinfected and marked with the words “disinfected”. Operators must mark their respective names on their coats to facilitate timely return. The implementation of this regulatory measure has eliminated many hidden dangers of consumer disputes in a timely manner, which has been well received by tourists and reported by CCTV.

3. Implement the admission registration and review system for the goods entering the scenic spot. In order to effectively control the quality of goods in the circulation field, especially the food quality related to the physical and mental health of the people, the branch has implemented the system of registration and review of commodity access in the scenic spot in accordance with the spirit of the State Administration of the State on strengthening the supervision of the quality of goods in circulation. All the commodities entering the jurisdiction shall be registered with the local industrial and commercial office, and the information on the manufacturer, factory, production date and purchase certificate of the goods shall be registered. The implementation of this system not only improved the quality and safety awareness of the industry, but also the quality of the source. Since the implementation of the system, there has been no complaints arising from the quality of food in the jurisdiction, and the proportion of complaints due to the quality of other goods has also dropped from the previous 35% to 8%.

It is precisely because of the correct ideas and guidance that there is a strong style guarantee, the work of the branch is carried out in a solid and effective manner. It has been rated as an advanced unit by the scenic spot management committee and the municipal industrial and commercial bureau for many years, and was rated XX by the provincial industrial and commercial bureau. The advanced units of discipline inspection and supervision, three industrial and commercial institutes were named as Youth Civilization by the Communist Youth League Committee. Among them, the XX Industrial and Commercial Institute has been recommended by the Communist Youth League to declare the provincial youth civilization number. The XX Industrial and Commercial Office was named as the only industrial and commercial system of the city in XX. City-level towel civilization demonstration post. The ×× scenic spot has passed the acceptance of the Municipal Civilization Office and is recommended to declare the provincial-level civilized business district. The achievements can only explain the past. The party group of the branch is determined to take the achievements as a new starting point, cherish the honors obtained, and take the lead in setting a good example. Under the leadership of the party committee at the higher level, work hard, seek truth and be pragmatic, climb the peak again, and strive to be the scenic spot. The construction of "three civilizations" has made a greater and newer contribution.

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