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Strive for the "Women's Civilization Demonstration Post" report materials

Striving for the "Women's Civilization Demonstration Post" Reporting Material ##Telecommunication Sub-district Branch City Business Class has a total of 13 employees, including 10 members and 1 party member. Since the “Zhejiang Telecom Women Workers Civilization Demonstration Post” was obtained in XX, all the team members firmly established the service concept of “customer first, service with heart”, worked together, worked hard, improved the overall quality, and improved various rules and regulations. The sense of responsibility of the master is put into the work. In the past year, the business income was 128 million yuan, accounting for 33.5% of the total number of the company. Among them, 4120 fixed telephone numbers were settled, 2300 public telephones were developed, 3550 new smart phones were installed, 9987 households were developed, and new calls were displayed 9634. The household handled 560 user inquiries, complaints and complaints, and received 7008 inquiries from users. Some members of the team won the title of “Ningbo Telecom Service Star”. Looking back at the creation work throughout the year, there are mainly the following aspects: 1. Leaders attach importance to the creation of work and ensure the smooth development of this work##Telecom City Branch Office City Business Class is located in ##市中心,## Telecom is the largest The comprehensive store, the sales staff are all female employees, is the authentic "woman army", bears the telecommunications services of 400,000 people in the jurisdiction, the work is busy, and the responsibility is great. ##Telecom leadership team attaches great importance to the creation of the "Women's Civilization Demonstration Post". At the beginning of the year, it established a work creation leading group, which is responsible for creating activities, and put the work on the company's important work schedule, so that the creation activities are effective. Conducted in an orderly and effective manner. The company's leaders often go deep into the store to supervise the implementation of the "Women's Civilization Demonstration Post" plan and the implementation of measures, through a relatively sound management, and effectively implement the various creation measures. Second, strengthen ideological and political culture learning and professional ethics construction, and comprehensively improve service quality. The 13 employees of the class regularly study the "Telecom Business Service Code", "Trade Union Law", "Citizen Moral Construction", and read "Executive" and "No". Any excuse, such as a strong corporate philosophy and values, symbolizing the spirit of teamwork, from the concentrated learning of the squad leader and party members, to the exchanges between ordinary employees, so that each employee has enhanced their self-confidence and improved their work. The awareness of serving the people wholeheartedly has established a good professional ethic. In order to strengthen the service work, 13 employees of the class insisted on a weekly breakfast meeting to discuss issues such as work problems, work skills, and marketing awareness. The class will be held every month according to the plan, summing up the shortcomings and good work habits in the work in the past month, and fostering strengths and avoiding weaknesses. At the same time, employees are organized to communicate with their direct leaders in work and business relationships, and there are monthly communication records. In order to strengthen the education of employees' professional ethics discipline, we organize secondary telecom situation analysis and professional ethics education every quarter, and organize salespersons to conduct telecommunication business knowledge examinations every month. Encourage employees to master strong business skills. 3. Exceeding all tasks assigned by the superiors, standardizing the window service, grasping the implementation of various work processes, issuing work indicators according to the strategic goals of the enterprise, and implementing the production tasks of each post, and regularly checking, supervising and summarizing the creation work. Actively carry out new business publicity and demonstrations. From July to August, use the weekends and Monday-Friday breaks to form a service team with the marketing department branch to enter the community, promote telecom business knowledge, accept relevant business on site and install on-site for adsl. Demonstration. Despite the hot summer climate, everyone has not been affected at all, reflecting the firm belief of our telecom people “customer first, service with heart” and has been well received by the community. At the same time, in order to cooperate with the summer broadband promotion activities, in addition to doing the daily busy reception work, the whole class carried out comprehensive broadband promotion activities, and overfulfilled the wide-band promotion task of the urban branch office in advance, which was unanimously praised by the leaders of the branch. Fourth, mobilize the enthusiasm of employees, carry out technological innovation, learn and innovate, strengthen business skills training, improve the level of comprehensive services. After implementing electronic work orders, in order to better master and use them, in the actual operation process, everyone learns from each other and discusses each other frequently. Communication and communication. Resolve the difficulties encountered by the salesperson at work. The branch office has to conduct two business quality tests and five-stroke type input competitions every month. Through the accumulation of ordinary work and unremitting efforts, we have achieved quite good results. At the same time, the comrades of the quality inspection center are also invited to conduct assessments of service standards and service levels for all salespersons, and to promote daily work. In order to successfully implement a clean work plan, 13 employees of the whole class were organized twice, and discussions on this issue were carried out. Everyone put forward positive suggestions and good measures, and constantly strived and improved in the usual work. Organized to participate in the business skills competition organized by Ningbo Telecom, the Chinese character input competition, the speech contest, and the “Ten women's five women in telecommunications” competition initiated by the provincial company. In the activity of creating a learning team, mobilize the ability of employees to use their thinking and imagination, and actively innovate. They have written the "Storage of the Pipeline", "How to Create a Learning Team", "Good Service, Good Quality, Business", "Our Telecom Cases of Human Cheese Philosophy. V. Safe production without accidents Conduct safety production inspections, further improve safety production responsibilities, and implement safety production work. The Ningbo Telecom Service Quality Assessment Team received favorable comments on the inspection and assessment of this business. The quality of security inspection was excellent and there was no loophole. In the unannounced visits to the city by the provincial company and the group company, the requirements can be met. In every internal security inspection activity of the company, the security inspection work is also done carefully. It also organized the company's security department to educate all new employees on safe production and safety, so that all employees will be deeply impressed. At the same time, to safeguard the special interests of female employees and implement various labor protections, if there are "three issues", they shall be implemented in accordance with relevant standards to satisfy women workers. 6. Combine the characteristics of female employees to carry out activities to encourage female employees to learn culture and improve their own quality. There are 13 employees in the class, including 12 in high school and above, 6 in junior college, 4 in college, and 2 in undergraduate. In organizing the business and technical study of female employees, and carrying out counterpart exchange activities, some female employees were organized to go out to learn. Participate in the national fitness and billiard competition organized by the company. Participated in the "Welcome National Day, Qing Mid-Autumn Festival" party, and also served as the host of the party. Actively echoing the call of the company's Youth League Committee, Comrade Zhang Jianbo was elected as a member of the company's Youth League Committee and chaired the cultural and sports work of the Youth League Committee. Participated in the speech contest organized by the Ningbo Women's Labor Union, and the women's workers in the five-year labor competition won the second and third prizes respectively. In combination with the actual work situation, three salespersons with excellent Chinese characters were selected to participate in the Chinese character input competition organized by the company, and won the first and third prizes. In the activities of all-person marketing and active service, our salespersons took the initiative to respond to the call, cooperate with the relevant staff of the marketing department, set up booths to actively promote the telecommunications business, accept the installation of on-site users, and install broadband services. Also cooperated with our traffic police comrades to hold a youth volunteer team, go to the streets to clear roadblocks and publicize traffic safety knowledge, and received widespread attention, causing excellent response. With the increasingly fierce market competition, the telecommunications service industry has brought enormous challenges. As the front-end department of telecommunications, along with the increasing and perfect requirements of the society and consumers for the service industry, coupled with the large number of telecom services, new business and new terms continue to emerge, bringing severe challenges to telecommunications services. We will continue to learn new business, consolidate the old business, and make persistent efforts to learn business knowledge through various channels and improve the overall quality of the salesperson. Whether it is in star service, academic qualifications, or in practical work ability and other aspects, we will be more advanced. Steps, learn to use, work hard, be active and enterprising, and strictly demand the standards of the city's "Civilized Demonstration Post". In the future service and work, we strive to make users ask and come back with satisfaction. My heart, my heart is the user, so that the future business service work will be carried out more smoothly and achieve greater results.

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