Adapt to the development of the situation and increase the pace of funeral reform

As a special industry in the life of human society, the funeral industry has made great progress in recent years with the establishment and improvement of China's market economy and the concern of the district committee and the district government. The funeral service facilities have been continuously improved, the level of funeral services and service quality have been continuously improved, and the unified management model of the government has been gradually implemented from the planning economy: the facilities are built by the government, the personnel are selected by the government, and the funds are allocated by the government. The funeral services are mostly Provided by government organizations. To adapt to the needs of society, marketization, industrialization, and socialization, protected by policies, the situation of monopoly management is being broken. How to adapt the situation to the development of the funeral industry and increase the pace of reform to meet new challenges has become a top priority for us. As a special industry in the life of human society, the funeral industry has made great progress in recent years with the establishment and improvement of China's market economy and the concern of the district committee and the district government. The funeral service facilities have been continuously improved, the level of funeral services and service quality have been continuously improved, and the unified management model of the government has been gradually implemented from the planning economy: the facilities are built by the government, the personnel are selected by the government, and the funds are allocated by the government. The funeral services are mostly Provided by government organizations. To adapt to the needs of society, marketization, industrialization, and socialization, protected by policies, the situation of monopoly management is being broken. How to adapt the situation to the development of the funeral industry and increase the pace of reform to meet new challenges has become a top priority for us.

First, the status quo of the funeral industry in our district

The funeral industry consists of two separate and independent contents. “殡” refers to 殡殓, which includes a series of disposal processes for the transportation, preservation, cosmetic, make-up and dressing of the remains. Based on this, we first renamed the “Crematorium” in our district as “the funeral home”, and also renamed the name of the service object. "Mutation" is the final form of disposal of the body, that is, burial. It can be divided into various forms such as earth burial, water burial, celestial burial, cremation, etc. Our district is a comprehensive implementation of cremation area. The current resident population of the whole district is 516,000, except for ethnic minorities and non-cremation populations in mountainous areas. According to the 6‰ population mortality rate, the total annual cremation business should be about 50×6‰. The current cremation situation is about 1,100 in 2003 and 1,441 in 2004, accounting for less than 50% of the annual business. There are 30 staff members in the whole hall, 3 business vehicles and 2 cremators. The average daily cremation is about 4, and the performance of people and equipment can only be 50%. It is now a self-supporting institution. Type management, maintaining wages has become the most difficult task for enterprises. There are 2 operating cemeteries in our district, namely Hanzhong Cemetery and Acer Cemetery. The Hanzhong Cemetery is a self-supporting service institution directly under the Civil Affairs Bureau. It has 13 employees and the annual burial capacity is about 150. Under the condition of large capital construction investment, the basic salary can be paid. The Acer cemetery is made up of individuals. All the cemeteries that are invested and operated, all of them implement the appointment system, and the Civil Affairs Bureau conducts business supervision and policy guidance.

Second, the existing advantages and disadvantages of the funeral institutions in our district

Hanzhong funeral parlor was built in the early 1970s. It comprehensively analyzed its advantages. After years of construction on the hardware, it has begun to take shape. The whole museum covers an area of ​​nearly 30 mu, with a green area of ​​70%, a construction area of ​​nearly 2000 m2, and 6 existing vehicles. Using certain advanced science and technology in the funeral service, fixed assets of tens of millions, software, rich experience, familiar with the people, folk customs, master the policy; have mastered all kinds of professional skills, not afraid of dirty, not tired, can suffer Professional technician.

Due to the influence of traditional concepts, the funeral industry is discriminated by society. The general cultural quality of the employees is not high, the positive and enterprising spirit is insufficient, the understanding of things is backward, and the various spiritual consumption demands of customers are not understood and can not be kept up. Development, lack of initiative.

The Hanzhong cemetery was built in 1974. It is an auxiliary facility of the Hanzhong City Funeral Home. It began as a public welfare cemetery. Since 1994, it has gradually adapted to the development of the market economy and has been converted into a business cemetery in accordance with the instructions of the Provincial Civil Affairs Department. Starting from the beginning, the company has been investing in infrastructure construction in recent years, achieving comprehensive improvement of water, electricity and roads. The tomb area has been fully greened. One existing vehicle has accumulated more than 3,000 tombs and fixed assets of 6 million yuan. Less than 6 kilometers from the city.

Since the construction started from the beginning, it is only from the funeral home, it is a public welfare consideration, and there is no combination of Chinese traditional funeral culture. First, the area is small, and the second is that the geographical environment is inconsistent with the traditional cemetery “before the river, the mountain has the mountain”. It is inherently insufficient.

Third, a few comments and suggestions

Considering the advantages of the funeral industry in our district, we must adapt to the requirements of the market economy and face the development direction of the funeral industry in a gradual socialization. We must not only enhance the sense of crisis and urgency, but also act immediately to improve our overall quality and Service level, improve their own competitiveness, in order to meet the challenges of the market economy, personally think that we should start from the following aspects:

Establish a people-oriented service concept and a humane funeral service system

The funeral service is dealt with by people who stop thinking forever, but the dignity of the deceased is not automatically eliminated by death, and it is still protected by law. In the whole service process, it is dealing with the living groups of relatives, friends and colleagues of the deceased. The death phenomenon affects everyone's thoughts and feelings. How to meet their spiritual and psychological needs is something we should think about and should do. Funeral service consumption is a typical spiritual consumption. The degree of satisfaction of the mourners with the service, the degree of enjoyment of the funeral supplies and the degree of hobbies are the standards required for the funeral service industry. Meeting all its reasonable needs is the direction of the funeral service industry.

Establish a team of excellent funeral careers.

Talent is the foundation for doing all the work, and it is also the key to success or failure. With first-class talents, we can achieve a certain cause. The same is true for the funeral business. Without modern talents, there will be no tomorrow for funeral business. It is necessary to adopt a targeted form and content to in-depth and meticulously educate the people in the industry. It is necessary to completely abandon the previous inertia of "increasing profits by raising prices, upgrading and relying on the government", and establishing "the supremacy of the family, the service number" The idea of ​​“one” wins good reputation with high-quality service, wins more market space, and increases investment in employee business skills training and education, encourages employees to be multi-disciplinary, and has multiple certificates to promote new knowledge and new employees. Learning and education of technology and new technology, continuously improve the scientific structure of employees, and establish a team of funeral workers with strong political ideology, work style, high cultural quality, and excellent business skills. Improve the quality of work and service in the funeral industry and improve the funeral business. The competitiveness of the unit is to enable it to keep pace with the times in the tide of the market economy, consolidate its position in the fierce market competition, and accelerate development.

Transform the management mode of the funeral industry and gradually establish an operational mechanism to adapt to the rules of the market economy

The current funeral management model is an administrative dominating system that is compatible with the traditional planning economic system. This system played an important role in promoting the funeral reform policy focusing on cremation in the era of planning economy, with the development of market economy. The contradiction between this system and the market economy has become increasingly prominent, which is not conducive to the management of the funeral institutions themselves, and does not meet the requirements of the market economic system. Facing the new situation, changing the management mode of the funeral industry and establishing a suitable operational mechanism have become the key to promoting the funeral industry to strengthen its own management and improve its market competitiveness. Should start from the following aspects:

1. In the form of management, the competition mechanism is introduced to strengthen the market competition awareness of funeral institutions, and promote their active adaptation to the rules of the market economy to survive the fittest, and further enhance market competitiveness. In the internal management of the funeral unit, we should provide satisfactory burial services for the funeral consumers with the principle of “passionate, thoughtful, punctual, civilized, courteous, honest and efficient”, and consciously accept the supervision of the people and the society, and earnestly Everyone has guidelines, there are norms everywhere, and the management of indicators is carried out from top to bottom, so that the combination of responsibility, power and profit can be achieved, and management can gradually meet the requirements of standardization. In terms of wages and salaries, the gradual reforms of the "big pot" left over from the planned economic system are just like the ills. The implementation of the competitive salary, the evaluation of the post salary, the salary structure combined with the benefits and wages and the principle of more work and more to get paid according to work.

2. In terms of the source of funds for renewal and transformation, with the increase in the reform of public institutions, the institutions that rely on the government's financial allocation for the funeral industry have gradually pushed to the market, and the socialization of the funeral industry has become the general development trend. In the past, capital was taken from the finance to carry out infrastructure construction and equipment renovation, and the current situation of funeral facilities in our district is far from meeting the service requirements of the funeral. It must have a large investment to meet the requirements of social development. To enhance their own capabilities and development capabilities, we must change the past practice of striving for funds alone. In terms of development funding sources, we must strive for higher-level support. We can also try to raise funds through bank loans and fund-raising by unit employees. The power to accelerate its own development.

3. In the price of funeral services, according to the operating law of the market economy, the funeral industry was changed from the previous government to the government to set the price according to a certain range, and the price control was released, especially the price of most service items was released. In order to stimulate competition, provide standardized and high-quality services for the society, meet the reasonable needs of the people for the funeral services, and thus more effectively protect the interests of all parties.

Forming a business philosophy of providing quality funeral services to the society

The quality of service of funeral institutions determines the trust of consumers and ultimately determines the competitiveness of funeral institutions in the market economy. Therefore, the implementation of the quality of funeral services, and efforts to improve the competitiveness of funeral institutions in the market economy is also an important issue before us. We should start from the following three aspects: First, implement standardized services and form an emotional atmosphere. We will do a series of service work in strict accordance with the operational standards of our respective posts. We will demonstrate the spirit of the funeral institutions through skilled and meticulous operations. We will take the good feelings of consumers with a beautiful environment and good hardware facilities, and create a heart-felt person. Work environment. At the same time, we must rely on the funeral institutions to do a good job in comprehensive service development, implement a one-stop service, provide satisfactory services for the funeral consumers, and win people's trust. The second is to implement the diversity of burial forms. It is necessary to change the current single burial mode, and at the same time open up a variety of burial places such as cemeteries, cemeteries, urns, lawns, art, tree planting and burial, and provide them with satisfactory services according to the requirements and needs of consumers. The third is to implement the garden type of burial place. The construction of the burial place should be combined with the surrounding ecological construction and environmental protection, and strive to build a garden-style place that integrates burial, sightseeing, ecological protection and other functions. It provides an environment for the deceased to live in an elegant place. Those who mourn their ancestors and mourn their grief provide a quiet place.

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October 30, 2004