Investigation Report on the Construction of Long-term Mechanism for Difficult Staff and Help Centers

In order to conscientiously implement Hu Jintao's important guiding spirit of perfecting the rights protection mechanism under the leadership of the trade unions, further implement the working principle of "organizing and effectively safeguarding rights", establish and improve a long-term mechanism to help poor employees, and better assist the party and the government to solve the problem. According to the requirements of the total work insurance word No. 11 and the Yugong labor No. 3 file, the Municipal Federation of Trade Unions carefully organized and carefully deployed the special work mechanism for the difficult workers' assistance center in the city. Research. The survey is now reported as follows:
First, the basic situation
The xx city, county and district federations jointly established two support centers for employees in difficulty. The Municipal Workers' Union Workers' Help Center was established on May 15, 2003. It was established according to the standards of the Communist Party and passed the provincial total. Qualified acceptance. The xx County Federation of Trade Unions established a training center for employees in difficulty, focusing on reemployment training for employees in need. The Difficult Workers Help Center has set up a window of difficult assistance, job introduction, skill training, legal aid, petition reception, health consultation, and protection of the rights and interests of migrant workers, and implemented a “seven-in-one” face-to-face service for employees in difficulty. The staff hotline "12351" has increased the assistance to the workers and migrant workers who participated in the trade union organization. Up to now, the Difficult Workers Help Center has received 12,000 employees and implemented 11,200 person-times, effectively promoting the economic development and social stability of Luohe City.
II. The Role and Work Position of the Help Center in Building a Harmonious Society The Party’s Fourth Plenary Session of the 16th Central Committee put forward the strategic task of building a socialist harmonious society in which all people can do their best and get along and live in harmony. . Achieving, maintaining and developing the fundamental interests of the broad masses of the people, including the employees, is the essential requirement for building a harmonious society. Therefore, helping the workers with difficulties is a concrete manifestation of building a harmonious society and playing a harmonious society. An important role. Comrade Hu Jintao pointed out: We must adhere to the people-centered principle and always regard the fundamental interests of the overwhelming majority of the people as the fundamental starting point and foothold of the work of the party and the state, ensuring that the people of the people live and work in peace and contentment, and ensure social and political stability and long-term stability of the country. As a window for employees with difficulties in service, a position to safeguard the legitimate rights and interests of workers in need, and a carrier to carry out warm-up projects, the Center has been working hard for the employees to do practical things, do their best to solve difficult problems, and persist in doing good things, effectively solving them. Practical problems such as difficulty in employment, difficulty in medical treatment, difficulty in schooling for children, difficulty in living, difficulty in housing, and difficulty in litigation have made positive contributions to building a harmonious socialist society and maintaining social stability and economic development.
The Difficult Workers Help Center is a new measure that the trade union organizations have explored in the practice to help and support the needy workers. It provides timely, convenient, fast and effective all-round services for the poor workers to get rid of poverty and has achieved remarkable results. However, we must also clearly see that the help of the hard-working workers is far from enough by the strength of the trade unions. It has certain limitations. It is necessary to quickly solve the problem of every worker who is in need of help. Do not say that the center is the human and financial resources of the plenary. I am afraid it is difficult to meet the needs of the staff. Therefore, the work of the Difficult Workers' Help Center of the xx City Federation of Trade Unions is positioned to “recover the vacancies, save the urgency, and provide quick service”. The vacancy is to supplement the government's social security and the lack of the grassroots units. Solve the special difficulties encountered by employees in production and life, help them to overcome the difficulties before them, and solve the problems of the party and the government, and solve the problems for the employees. It is the work that the center should do and must do well.
Third, the work of the support center
Xx City Federation of Trade Unions, the Workers' Help Center, fully fulfilled the maintenance function, established the "five mechanisms" as the starting point, and solved the "six difficulties" as the theme, and increased the poverty alleviation and help for the laid-off workers in urban areas. Significant results.
1. Establish an employment assistance mechanism to solve the problem of employment difficulties for employees. Re-employment is the foundation for difficult workers to get rid of poverty and alleviate poverty. Therefore, we have taken measures to increase efforts and help more difficult employees to re-employ in a multi-faceted, multi-level and multi-channel manner. First, small loans help re-employment. Through small-scale loan support for individual employees and difficult groups, we have transformed blood transfusions into hematopoiesis, helping and encouraging laid-off and unemployed people to pursue self-employment and self-employment. In the past two years, the Help Center has accumulatively lending funds of 1.26 million yuan, helping 850 laid-off workers. The second is to establish a base to deepen re-employment. We have re-employed jobs through the establishment of reemployment bases for laid-off workers, and recruited laid-off workers to re-employ. The Help Center has established a total of 8 “re-employment bases for laid-off workers”, focusing on helping 650 people to re-employ. The third is to carry out training services and re-employment. The Help Center will give full play to the network advantages of trade union organizations, establish vocational training bases, formulate training plans, face laid-off and unemployed workers, and actively carry out multi-level, multi-form, multi-industry vocational skills training to promote re-employment through training. In 2004 alone, 1,680 laid-off and unemployed people were trained. The fourth is to carry out activities to promote re-employment. The Help Center carried out a large-scale employment meeting twice, and four times went to the difficult enterprises with many laid-off workers, and launched a special employment meeting with the theme of “sending jobs to enterprises”, providing a total of 2,547 jobs and 492 people. Go to work.
2. Establish a school rescue mechanism to solve the problem of difficulty in attending school for children with difficulties.
First, during the “June 1st” period, “Chengliuyi, helping children of difficult employees to go to school” will be carried out throughout the city to help the children of children under 14 years of age. In 2004, a total of 469 students with difficulties were rescued, and the amount of assistance was 39,396 yuan. The second is the establishment of the “Poverty Alleviation and Mutual Aid Association”, which provides assistance to the special and difficult students every year. Up to now, a total of 81 college students have been rescued, and the amount of assistance is 60,100 yuan. Last year, the city’s mobile company was co-ordinated with a donation of 50,000 yuan to set up a “mobile bursary” to provide financial assistance of 4,000 yuan for each of the five children who were admitted to key institutions, until they completed their studies. Third, we coordinate the Municipal Education Bureau to issue the "Opinions on Effectively Solving the Problems of Children of Difficult Workers in Schools", and provide 70% reduction of tuition and fees for Chinese students in the compulsory education stage. The number of people who have reduced the tuition and fees for the difficult Chinese students in the city is 1,272, and the amount of relief is 169,900 yuan.
3. Establish a medical assistance mechanism to solve the problem of medical difficulties for employees with difficulties.
The first is to establish a "special hospital for doctors with special difficulties". Under the coordination of the city, county and district federations, 12 "special hospitals for special hardship workers" were established to provide medical assistance to employees in need. Up to now, a total of 6,188 difficult employees have reduced medical expenses by 1.17 million yuan. The second is to conduct a free clinic. We hold a clinic every year to implement medical assistance for the hard-working workers and have formed a system. In the “Healthy Spring Breeze” clinic, which was carried out in 2004, free physical examinations were carried out for 511 difficult employees, and the number of free clinics reached more than 110,000. The third is to coordinate and set up a “special pharmacy for drug purchases by special hardship workers”. Any employee who holds the "Extraordinary Workers' Permit" issued by the Municipal Federation of Trade Unions can enjoy a 5% price discount on the purchase of medicines. The fourth is the difficulty of relief. For those employees who are suffering from serious illnesses, if they meet the requirements, they will be given a corresponding cash subsidy. Up to now, 126 people have been rescued, and the amount of assistance is 93,100 yuan. The fifth is health consultation. A health consultation window has been set up in the Help Center to strengthen daily medical assistance.
4. Establish a rescue and rescue mechanism to solve the difficult problem of difficult employees.
The first is to establish a file of extremely poor workers. The files of extremely poor workers are the basis for carrying out warm-up activities. At present, according to the principle of clear family conditions, clear reasons for difficulties, clear mentality, clear employment requirements, and clear technical know-how, the Help Center has established a file of extremely poor workers, strengthened dynamic management, and scientifically implemented a three-level management system. Effect. The second is to persist in the "double festival" to send warm activities. At present, the annual double-sent warming activities have formed a mechanism, persisting and becoming a support activity with the characteristics of a trade union, which has been recognized by the employees and praised by the society. During the double festival in 2005, the city's third-level trade unions raised a total of 2.895 million yuan to help 7,280 destitute workers, ensuring that a difficult employee would not be accidentally caused by family difficulties.
5. Establish a legal aid mechanism to solve the problem of difficulties in defending rights for employees.
First, the “Employee Legal Aid Station” was established to protect the legitimate rights and interests of employees, especially those with difficulties. We employ full-time lawyers on a regular basis to provide legal advice and legal assistance without compensation. The second is to broaden the channels for safeguarding rights and enrich the content of rights protection. In conjunction with the Municipal Bureau of Justice, the “Ministry Workers’ Rights and Interests Maintenance Station” was established to protect the legitimate rights and interests of migrant workers participating in trade union organizations. Up to now, the two rights agencies have provided 1,670 legal consultations and implemented legal aid for 28 labor dispute cases. For example, when Wei Yong, a young man from Guizhou Province, was working in a private enterprise in the city, he inadvertently inhaled toxic gases and caused lung infection. The factory not only failed to cure the disease, but also filed a work-related injury. Instead, he fired it. Center for help. After understanding the situation, we assigned a duty lawyer to provide legal aid to it, to file a lawsuit free of charge, and to obtain the compensation it deserved according to law.
After two years of operation, the city's Difficult Workers Help Center has initially formed a work pattern of “guidance has policies, employment has jobs, relief has funds, letters and visits have channels, and aid is guaranteed”, and has received good social effects.
IV. Management System and Operation Mode of Help Center In the management system, the Difficult Workers Help Center of our city has been affiliated to the Ministry of Social Security since its establishment. The director of the center is concurrently appointed by the Minister and works in the Work and Support Department of the Center. Arranged together, and report to the party group on a regular basis every month. In terms of staffing, the municipal party group dispatched the functional departments and departments with relevant professional knowledge and work ability to enrich the center. At present, there are 4 full-time staff members, all of whom have college education or above, and have undergone special business training. In terms of function setting, we set up re-employment introduction, difficult assistance, skills training, petition reception, legal aid, health consultation, etc. according to the principle of “the expectations of the party and government, the needs of the society, the demands of the employees, and the trade unions”. The two legal rights agencies, the "Employee Legal Aid Station" and the "Migrant Workers' Rights and Interests Maintenance Station", carried out "one-stop" services and provided assistance to all employees in difficulty. In terms of the work system, we have formulated the "service tenet", "main responsibilities", "courtesy language", "difficult rescue measures", "re-employment introduction methods", "visiting and receiving methods", "legal assistance measures", "difficulties" The rules and regulations for the implementation of the Staff Relief Regulations, the procedures are open, fair and just, and transparent services are implemented. In terms of information management, we have basically realized modern office. At present, the help center has a single-display scrolling electronic screen, one touch computer, 3 sets of 17-inch flat-panel computer, one type of laser typewriter, fax machine and telephone, and opened up the trade union's own website. The provincial and county districts have been networked. Modern office facilities can quickly serve employees and can be supervised by leaders. In the relationship with other departments of the trade union, we believe that the help center is actually an extension and refinement of the protection work of the trade unions. It is a carrier for solving difficulties for employees in the new situation of reform and development. Its work should be in the security department. Under the leadership and guidance. The labor union guarantee work is undertaken by a number of departments including the security department. The help center is to combine the work of multiple functional departments of the trade union. Therefore, it is also necessary to accept the guidance of the relevant departments in the business.
5. The establishment of a communication and coordination system between the help center and relevant government departments.
Up to now, the city's Difficult Workers Help Center has not established a communication and coordination system with the relevant government departments, and still has not rushed out of the "environment" of the trade union itself. The reason for not establishing such a system is mainly caused by the following objective reasons: First, the higher-level trade union organization failed to create a good environment, such as establishing a communication system with the relevant ministries and commissions, or establishing a joint conference system. Second, the government functional departments are self-righteous and cannot cooperate very well. As a result, the help center has been fighting alone. Of course, we are also clearly aware that if we can establish a communication and coordination system with government functions and obtain their support, the work code of the Help Center will be greatly increased, and the strength will be further enhanced. The legitimate rights and interests of employees in difficulties will be even more Effectively maintained. In the next step, we must exert our subjective initiative, strive to coordinate, and establish a communication and coordination system with government functions as soon as possible.
6. Funding for raising funds, raising and managing funds is the basis for establishing a long-term mechanism for assistance, and it is also a guarantee for the development of assistance activities. At present, the funds available for the Difficult Workers Help Center in Luohe City are composed of three parts: 200,000 trade unions at the same level, 820,000 social donations, and 300,000 warm funds, totaling 1.32 million. The Help Center is not a legal entity. It has no right to manage funds. It only has the right to use. All the help funds are managed by the municipal finance department and earmarked. In the past two years, the aid funds have played an active role in promoting re-employment, small-sum loans, and difficulties in helping the poor, and have effectively solved the urgent needs and difficulties of the workers in difficulty. However, the Help Center does not have a stable source of funds, and the municipal finance has not given the necessary support. Over time, it will lead to the exhaustion of funds and restrict the further deepening of the work of the trade unions. Therefore, it is imperative to establish a scientific fund raising mechanism for self-raising, social donation, and financial disbursement.
7. Analysis of the reasons for the difficulties of visiting the workers in difficulty, the situation and the effect of the assistance.
Recently, the Help Center conducted a detailed survey on the production and life of the hard-working workers in the city, and made the following analysis on the causes of poverty:
1. Due to the suspension of production and semi-discontinuation of the enterprise.
With the continuous improvement of the market economy, the reform of state-owned enterprises has continued to deepen, and some enterprises have been eliminated because they cannot adapt to the laws governing the development of the market economy. As a result, the income of employees has been greatly reduced or laid off, and life is in trouble.
2. Due to laid-off and unemployment.
In the process of reform, some enterprises have to go out of the path of “reducing staff and increasing efficiency” in order to survive and seek development. Workers also have to accept the fate of laid-off, which means that their lives have become passive waters. Without the wood, the source of income is interrupted, which leads to difficulties in life.
3, factor female school.
At present, the education expenses of Chinese students and college students in China are indeed difficult to bear for the families of workers and workers, especially those with a per capita income of less than 130 yuan. A college student needs tens of thousands of yuan a year, which is absolutely unaffordable for them. But for the future of their children, they borrowed tuition fees and their homes were poor.
4. Due to the low income of single parents.
In a single-parent family, a person's income is limited, not only to bear the child's support, but also to fulfill the obligation to support the parents, life is even worse, it is more difficult.
5, caused by a serious illness.
As we all know, the medical expenses of hospitals are very expensive now. It is not necessary to say that laid-off workers are employees who have stable incomes. In the case of a cold or a cold, it takes hundreds of dollars to pay for treatment in a hospital. If it is a serious illness or a serious illness, the cost of treatment is simply an astronomical figure for laid-off workers, which is beyond reach.
For the visiting employees, especially the difficult employees, the Help Center always adheres to the principle of “the people's interests are no small matter”, and devote all efforts to help and help to maximize the quality and efficiency of services. For example, Wang Aiyun, a worker of Fulida Company, has been laid off for many years. Without any economic source, and his daughter is admitted to college, life is even worse. After learning the situation, the Help Center gave her a small loan of 2,000 yuan to support her to start a raw meat processing business; she gave her daughter a scholarship of 1,000 yuan a year to help her school; on the holidays, the help center also visited her. Consolation, giving care and care in life. Nowadays, under the efforts of Wang Aiyun, the business is booming and completely out of poverty. After graduation, the daughter also found a satisfactory job. Whenever she mentions a trade union, she is always excited and burst into tears: if it is not a trade union, there will be no me today, and I will never forget the union’s kindness in my life. Lu Mao is a very poor worker in the metallurgical plant. Because he has no money to buy a house, he lives on a small boat on the Shahe River all the year round. During the two festivals, the Help Center rescued him 400 yuan and helped him through a warm Spring Festival. After the festival, we actively contacted the Housing Authority to coordinate the preferential rent policy of the financial difference. Now Lu Maofeng said: The Help Center has helped me a lot. The trade union is really the family of our employees.
In the past two years, the Help Center has been anxious for the employees in need, wanting to help the hard-working workers, helping the hard-working workers, and practically solving the practical problems related to the production and life of the workers in difficulty, and has acted closely with the party and the masses. The group relationship has set up a green communication channel between the party committee government and the staff and workers. While thanking the trade unions, the hard-working workers are even more grateful to the party and the government for their concern and care.
Eight, there are problems
1. It is difficult to raise funds. Funding is the material basis for the work of the Difficult Workers Help Center, and it is also the cornerstone for the establishment of a long-term mechanism for the protection of trade unions. However, an important issue facing the help center now is that the economic foundation is weak, lack of sustained economic support, and there is no stable source of gold resources, which restricts the further deepening of the trade union assistance work.
2. Lack of effective communication and connection with the social security system. As a platform for the help of the trade unions, the Difficult Workers Help Center is basically a separate operation and management of the trade unions. It is not enough to communicate and coordinate with the relevant government departments. It has less contact with the rescue activities carried out by other organizations in the society, and there are no other resources for social assistance. use efficiently.
3. The support power is limited. As a social group, no matter how economic, policy, or information can be compared with the government's functional departments, the strength of assistance is insufficient, and it is impossible for the workers in difficulty to fundamentally provide assistance to the poor.
Eight, suggestions
1. Maximize the support of the party and the government. All the work of the Help Center is to assist the party and government to solve problems and solve problems. The government should support it. Of course, to make the leadership agree, the union has to do a lot of work. It is necessary to vigorously publicize the assistance centers for the hardship workers. It is necessary to prove the importance and necessity of the work of the support center through the extensive first-hand materials from the actual situation of enterprises and workers, through a large number of investigations and studies. At the same time, the party and the government are continuously obtained through work performance. Recognition.
2. Form a working mechanism for coordination within and outside the support center. At present, the problem of difficult workers and workers involves a large number of people, a wide scope, a wide range of work areas, strong policy, complicated reasons, and difficulty in solving them. It is necessary to mobilize all aspects of society to jointly manage. It is necessary to continuously expand channels for coordinating with the relevant government departments to solve difficult workers' problems, establish a system of regular contact, communication and joint problem solving, and actively seek policy support, financial support, and information support from relevant parties. At the same time, between the help center and the various departments of the trade union, we must also establish a corresponding work coordination system to form a joint effort to help the employees in difficulty.
3. Establish a stable fund raising mechanism. Funds must be raised through government grants, labor union funding, and social donations. Actively seek the government's financial support for the help center, raise social funds through various forms, and strive to broaden the channels for financing funds and materials. The trade unions should increase their investment in the help center and provide the necessary funds for the assistance center.
4. Establish a long-term mechanism for the work of the Help Center. First, we must improve the system. The Help Center should establish a system of letters and visits reception, job introduction and training, legal aid, life assistance, etc., implement the work responsibility system, implement standardized management, and improve service levels and efficiency. Second, we must equip a team of political and professional quality support workers, and enrich a group of personnel with certain policy and theoretical level and people's work experience, with relevant professional knowledge and work ability, to enrich the work team. Third, we must strengthen the organization and leadership of the Help Center. The main leaders of the trade unions must personally take responsibility and take overall responsibility. Regularly study the work of the Help Center, conduct timely research on the hot and difficult issues encountered by the workers, propose solutions and opinions, and provide necessary assistance in terms of people, finances and materials.