Jiqing, Shanghai-Nanjing Expressway Investigation Report
Jiqing, Shanghai-Nanjing Expressway Investigation Report
In mid-July, the provincial Yihuang company organized 9 grassroots directors and fee collection chiefs, and conducted a 10-day study tour on Jiqing and Huning Expressway. Through watching, listening and discussing, it can be found that Jiqing and Shanghai Compared with the Yihuang Expressway, the status of the Ning Expressway has a number of unique features that are unique and worthy of reference.
I. Military management of the fee collection team
During the inspection, we visited Jinan Station and Qingdao Station. Their office, dormitory, canteen and Feiting gave a strong impression of neatness, uniformity and cleanliness, from table and chair specifications to placement, from document type to seal and clothing. The cap rests on the toothpaste toothbrush, its crisp, specs show rigor and combat effectiveness. In the staff quarters, each room is placed in a uniform orientation of 3-6 clean beds, and the army is stacked squarely, like a row of tofu blocks of the same size, straight and angular. In the reading room, more than a dozen rigorous non-duty fee collectors focused on the books in their respective hands. In the conversation with them, they learned that, except for the rest, the full-fee-receiving staff will stay in the office, and they will be asked to go out. It is necessary to report, and strictly observe the schedule of work and rest. In the morning, the military number gets up and goes out to participate in study or group study during the day. In the staff canteen, the cupboards and dining tables and chairs are neatly arranged and serialized, and the cooks are busy with white overalls.
Second, guarantee a strong order
In Jiqing and Shanghai-Nanjing Expressways, there are no other free tickets except for military vehicles, including “Police” vehicles and “O” vehicles and non-patrol vehicles of internal systems. This is in our inspection vehicles. The Ning Expressway was verified in the process of paying the fee according to the regulations, although there were related leaders in person to pick up the shuttle. When we talked with the leaders of the Tongjiqing and Huning Expressway fees for the levy and inspection work, the leaders of the Jiqing Expressway said that the phenomenon of evasion is the commonality of the expressways, and here mainly to prevent the purchase of short-distance tickets. In order to strengthen the levy of the levy, in addition to the agreement signed by the stations along the line and the local police station, the station also has an early warning system from Feiting to the office and various staff quarters. Or conflict, the on-duty fee collector will start the alarm device, and the duty leader and the resident personnel will quickly rush to the scene after receiving the alarm, in order to effectively maintain order, mediate disputes, avoid conflicts, and to ensure the seriousness and rapid response of the early warning, Correspondingly, a police response system has been formulated, and early warning and police exercises are not regularly conducted. The leaders of the Shanghai-Nanjing Expressway said that the evasion behavior of the Shanghai-Nanjing Highway is mainly the change of the card and the tonnage of the vehicle. There is no special ticket-free or evasive phenomenon. Relatively speaking, this good levy order is mainly On the one hand, the Jiangsu Provincial Government has enacted and promulgated all the vehicles except military vehicles, and must consciously purchase hard tickets. On the other hand, the provincial party secretary and the governor opened from Shanghai and Nanjing. From the first day, he took the lead in buying tickets. At the same time, he also benefited from the support of the Director of the Jiangsu Provincial Public Security Bureau. As a member of the Standing Committee of the Provincial Party Committee, he stood at the height of a game in the province and strictly required the provincial public security police and vehicles. Actively cooperate with the support of the highways. When we were collecting the text of the levy policy on Shanghai-Ningbo High Road, I accidentally saw the joint of the Jiangsu Provincial Public Security Department and the Communications Department on the top right of the front page of the "Yangtze River" Evening News. Announcement on Strengthening the Levy of Shanghai-Nanjing Expressway and Strict Management of Pedestrians on the Road. When talking about how to deal with the confusion of the same vehicle tonnage, Shanghai and Nanjing pointed out that in order to reduce contradictions and increase the speed of traffic, the amount of the standard is subject to the standard. In addition, Jiqing and Shanghai-Nanjing stressed that the corporate behavior after the restructuring will not be fined for the escaping vehicles, but it will be implemented three times the total amount of the ticket.
Third, pay attention to the efficiency of the operating system
In order to reduce costs and improve efficiency, the Jiqing and Huning Expressways have implemented four shifts and three operations. On the Jiqing Expressway, both the cadres and the staff will drive to reduce the number of drivers. In the Shanghai-Nanjing Expressway, 40% of employees work in labor-oriented nature. After the laborer reaches the age of 40, they will not renew the labor contract, and will implement a 5% final elimination for all employees every year. The vacant personnel will be socially unified. Recruitment to overcome the shortcomings of the qualification phenomenon and relationship phenomenon, thus maintaining the vitality and vitality of the team.
Fourth, create a unique management initiative
In the Jiqing Expressway, since the implementation of the enterprise operation mechanism in the transformation and restructuring in 1999, the star has been used to establish and promote the competitive incentive mechanism, and as a characteristic management measure of Jiqing. It verifies the level of the star tag on the shoulder card through the comprehensive evaluation results of all the cadres and staff. It is divided into Silver Star and Venus. The gold and silver stars are divided into 1-5 grades, and one silver star is the lowest grade. Venus is the highest level. When the silver star is upgraded to 5 and then raised one more, then one of Venus will be worn, and then one for each liter. The actual effect of this method is that the star is honor, score, A symbol of remuneration, position, and status that effectively motivates employees to work hard and move forward.
5. Excellent external service
If you pay attention to observation, you can find that the external services of Jiqing and Shanghai-Nanjing Expressway are closely related to the company, the road and the society, and pay great attention to the depth and social value of the service. First of all, the service awareness of the fee collectors is very strong. In the conversation with the fee collectors, they use the word "service" frequently. In Feiting, the instrument and spirit of the staff on duty are full of rigor and Dignified, the levy squad leader regularly stood outside the armed pavilion and saluted us, and the fee collector also had a soft and graceful smile. The kind of investment in the work made people feel imbuy. Secondly, the hardware investment of the service facilities is large and the angle is wide. First, the service area has complete functions. Second, the Feiting environment is beautiful, there is no sanitation corner, and the elaborate green layout around it shows a flower red grass and green trees. The third is that Feiting is equipped with a medical and toolbox, a weather card, and a traffic map. The fourth is that there are more signs on the road to remind the driver to keep the distance. For example, the construction will remind the driver to pay attention to the large suspension of safe driving. Wall advertising, the advertising screen is very creative and accompanied by words, such as "parentality, safety first", "life is limited, safely take every step", which makes us feel the service thinking and tentacles, not just around the enterprise The development of oneself is to sublimate the mission of the profession and the responsibility to the society.
In the Jiqing and Shanghai-Nanjing Expressways, its open, straight, clean and neat road conditions; a team of energetic and energetic employees; an elegant and clean working environment; and a unique service mindset have left a deep impression on us, of course It is inseparable from the good economic conditions in the region, but it is impossible for us to learn and think about the excavation and exertion of human action.
Some ideas and suggestions after the inspection
I. Conception of internal construction of the management office
Focusing on development, facing the future, in order to provide highways with better services to the society, the internal construction of grassroots management offices can be summarized as “five ones” projects to build:
1. Create a high-quality team. From the perspective of development, in order for the levy window to truly become an avant-garde to inherit human civilization, it is necessary to overcome difficulties, change the management methods that are now accustomed, carry out militarized training and management, and further increase the minds, psychology and theory from the fee collectors. In the business, we will start the education of systematic planning, and establish a sound and powerful restraint mechanism to cultivate employees' strict discipline, independent ideological, healthy personality self-respect and national dignity; cultivate employees' violent and loyal work style and avoid Indulge in self-discipline, not thinking about progress and being in a negative state of narrow ambivalence, and enhancing the knowledge and wisdom of the workforce. In daily management, it is necessary to make rewards and punishments clear, and to have words and beliefs. Only rewards and punishments can be clearly defined, so as to create a fair and equitable and enterprising situation, so that the employees of the solid officers can feel the honor and value; only words and beliefs can be serious. Discipline, to achieve a full-order management situation, during the Warring States Period of Qin Xiaogong, the merchants migrated to the letter, making Qin Guo powerful, is an example. At the same time, we must also respond to the characteristics of the current social rhythm, so that the fee-collecting team, especially the remote management staff, actively accept new things, new thinking, new ideas, specifically, it is to learn "Cao Cong scales" The innovative thinking, overcoming the lazy thoughts of "keeping awaiting the rabbit", exerting the subjective ability of the fee collectors, and truly establishing a high-quality team with combat effectiveness.
2. Establish a set of normative internal affairs. First, the office, dormitory and canteen should be standardized and unified according to the characteristics of each institution; second, various documents, bills and accounts, and canteen accounts, including computer memory files should be standardized and systematic; third is to clarify responsibilities and establish corresponding The assessment system does not leave a vacuum; the fourth is to openly do business and enhance transparency.
3. Equipped with a full range of recreational facilities. In productivity, people are the most active factor. In order to cultivate employees' noble spiritual sentiments and life interests, they should be equipped with a more complete set of recreational facilities.
4. Build an elegant park stand. The appearance of the park is an external image of a company. It shows the management level and corporate culture of a company. It embodies the quality of service to the sense of the staff and the factors that infect the employees' love and love. Therefore, we must carefully build the appearance of the park and increase the beauty of the company by pursuing the perfection of every detail.
5. Establish a corporate culture with high road characteristics and personality. Corporate culture is the sum of ideas, thoughts and conventions that are refined with the production practice of the company, have unique corporate characteristics and guide the further development of the enterprise. It is the soul and power source of the enterprise. Any group or organization that does not have its own culture has no life. The Chinese nation’s pursuit of national unity and national rejuvenation for thousands of years lies in the history and culture of the Chinese nation. With its own corporate culture, there will be a wide range of employees. Ideological identity and the goal of struggle, therefore, the management should actively guide employees to create a situation of fairness, right and wrong, good and evil, knowledge and advancement, and create an atmosphere of unity of justice, rationality, full of peaceful and inclusive and cultural atmosphere, and foster a strength. Based on the good atmosphere of rigorous, rigorous and pioneering, and in practice, we refine the unique high-road management service concept and high-tech corporate culture, so that employees can accurately position themselves in the enterprise, the position of the enterprise in the society, and thus promote the high-road business. development of.
Second, enhance the vitality of enterprises and promote the marketization of personnel management
It is necessary to strengthen the objective, fair and comprehensive assessment work according to the job requirements and objectives of each position, correctly assess the actual performance of the cadre employees during their tenure and contract period, and effectively implement the principle of competition for employment, survival of the fittest, and performance priority, and achieve personnel employment. The marketization encourages employees to study diligently, work hard, and completely break the embarrassment that restricts the development of enterprises without looking for organizational care from their own efforts.
Third, strengthen the recommendations for the work of collecting documents
1. Combine the current status of the levy on the Yihuang Expressway, sort out the written materials on the evasion phenomenon, and analyze and explain the advantages and disadvantages. At the same time, supplement the experience of other provinces and strive for the government.
2, based on their own, strict management, internal plugging loopholes, the outside must have the courage to prepare for the lawsuit, especially for malicious escape tickets and random blockade vehicles, to capture the scene through the monitoring facilities, master the legal basis, to the actual action To maintain the seriousness and authority of the levy order.
3. Increase incentives for individual levy results and strengthen levy efforts.
Fourth, the proposal to strengthen civilized services
1. Make clear the specific requirements for the grooming and mental outlook, including the quantitative regulations from the hair style, shoes and socks, and demeanor.
2. Uniform regulations and training for the language, posture and operating procedures of the fee collector during the service process should be specific to the voice size and windowing strength.
3. Strengthening service is the concept of efficiency and development, and firmly establishes the idea that “service is my duty and image is more important than Taishan”.
In short, as an infrastructure for serving the social and economic construction, the expressway must bear in mind the principle of "serving the society and contributing to the people", and we must adhere to the principle of "reform and innovate, broaden the source of fees and charges" and promote the development of the high road cause. By providing the society with modern conditions and high-tech advanced facilities to stimulate social and economic development, it has become the representative of the advanced productivity of the contemporary transportation industry; to demonstrate modern civilization and spread socialist spiritual civilization through the construction of the "window" image, It reflects the development direction of advanced culture; it provides the basic purpose of serving the people and serving the society by providing fast and convenient access to the public.
The above is my feeling of skin care, I ask you to help.
In mid-July, the provincial Yihuang company organized 9 grassroots directors and fee collection chiefs, and conducted a 10-day study tour on Jiqing and Huning Expressway. Through watching, listening and discussing, it can be found that Jiqing and Shanghai Compared with the Yihuang Expressway, the status of the Ning Expressway has a number of unique features that are unique and worthy of reference.
I. Military management of the fee collection team
During the inspection, we visited Jinan Station and Qingdao Station. Their office, dormitory, canteen and Feiting gave a strong impression of neatness, uniformity and cleanliness, from table and chair specifications to placement, from document type to seal and clothing. The cap rests on the toothpaste toothbrush, its crisp, specs show rigor and combat effectiveness. In the staff quarters, each room is placed in a uniform orientation of 3-6 clean beds, and the army is stacked squarely, like a row of tofu blocks of the same size, straight and angular. In the reading room, more than a dozen rigorous non-duty fee collectors focused on the books in their respective hands. In the conversation with them, they learned that, except for the rest, the full-fee-receiving staff will stay in the office, and they will be asked to go out. It is necessary to report, and strictly observe the schedule of work and rest. In the morning, the military number gets up and goes out to participate in study or group study during the day. In the staff canteen, the cupboards and dining tables and chairs are neatly arranged and serialized, and the cooks are busy with white overalls.
Second, guarantee a strong order
In Jiqing and Shanghai-Nanjing Expressways, there are no other free tickets except for military vehicles, including “Police” vehicles and “O” vehicles and non-patrol vehicles of internal systems. This is in our inspection vehicles. The Ning Expressway was verified in the process of paying the fee according to the regulations, although there were related leaders in person to pick up the shuttle. When we talked with the leaders of the Tongjiqing and Huning Expressway fees for the levy and inspection work, the leaders of the Jiqing Expressway said that the phenomenon of evasion is the commonality of the expressways, and here mainly to prevent the purchase of short-distance tickets. In order to strengthen the levy of the levy, in addition to the agreement signed by the stations along the line and the local police station, the station also has an early warning system from Feiting to the office and various staff quarters. Or conflict, the on-duty fee collector will start the alarm device, and the duty leader and the resident personnel will quickly rush to the scene after receiving the alarm, in order to effectively maintain order, mediate disputes, avoid conflicts, and to ensure the seriousness and rapid response of the early warning, Correspondingly, a police response system has been formulated, and early warning and police exercises are not regularly conducted. The leaders of the Shanghai-Nanjing Expressway said that the evasion behavior of the Shanghai-Nanjing Highway is mainly the change of the card and the tonnage of the vehicle. There is no special ticket-free or evasive phenomenon. Relatively speaking, this good levy order is mainly On the one hand, the Jiangsu Provincial Government has enacted and promulgated all the vehicles except military vehicles, and must consciously purchase hard tickets. On the other hand, the provincial party secretary and the governor opened from Shanghai and Nanjing. From the first day, he took the lead in buying tickets. At the same time, he also benefited from the support of the Director of the Jiangsu Provincial Public Security Bureau. As a member of the Standing Committee of the Provincial Party Committee, he stood at the height of a game in the province and strictly required the provincial public security police and vehicles. Actively cooperate with the support of the highways. When we were collecting the text of the levy policy on Shanghai-Ningbo High Road, I accidentally saw the joint of the Jiangsu Provincial Public Security Department and the Communications Department on the top right of the front page of the "Yangtze River" Evening News. Announcement on Strengthening the Levy of Shanghai-Nanjing Expressway and Strict Management of Pedestrians on the Road. When talking about how to deal with the confusion of the same vehicle tonnage, Shanghai and Nanjing pointed out that in order to reduce contradictions and increase the speed of traffic, the amount of the standard is subject to the standard. In addition, Jiqing and Shanghai-Nanjing stressed that the corporate behavior after the restructuring will not be fined for the escaping vehicles, but it will be implemented three times the total amount of the ticket.
Third, pay attention to the efficiency of the operating system
In order to reduce costs and improve efficiency, the Jiqing and Huning Expressways have implemented four shifts and three operations. On the Jiqing Expressway, both the cadres and the staff will drive to reduce the number of drivers. In the Shanghai-Nanjing Expressway, 40% of employees work in labor-oriented nature. After the laborer reaches the age of 40, they will not renew the labor contract, and will implement a 5% final elimination for all employees every year. The vacant personnel will be socially unified. Recruitment to overcome the shortcomings of the qualification phenomenon and relationship phenomenon, thus maintaining the vitality and vitality of the team.
Fourth, create a unique management initiative
In the Jiqing Expressway, since the implementation of the enterprise operation mechanism in the transformation and restructuring in 1999, the star has been used to establish and promote the competitive incentive mechanism, and as a characteristic management measure of Jiqing. It verifies the level of the star tag on the shoulder card through the comprehensive evaluation results of all the cadres and staff. It is divided into Silver Star and Venus. The gold and silver stars are divided into 1-5 grades, and one silver star is the lowest grade. Venus is the highest level. When the silver star is upgraded to 5 and then raised one more, then one of Venus will be worn, and then one for each liter. The actual effect of this method is that the star is honor, score, A symbol of remuneration, position, and status that effectively motivates employees to work hard and move forward.
5. Excellent external service
If you pay attention to observation, you can find that the external services of Jiqing and Shanghai-Nanjing Expressway are closely related to the company, the road and the society, and pay great attention to the depth and social value of the service. First of all, the service awareness of the fee collectors is very strong. In the conversation with the fee collectors, they use the word "service" frequently. In Feiting, the instrument and spirit of the staff on duty are full of rigor and Dignified, the levy squad leader regularly stood outside the armed pavilion and saluted us, and the fee collector also had a soft and graceful smile. The kind of investment in the work made people feel imbuy. Secondly, the hardware investment of the service facilities is large and the angle is wide. First, the service area has complete functions. Second, the Feiting environment is beautiful, there is no sanitation corner, and the elaborate green layout around it shows a flower red grass and green trees. The third is that Feiting is equipped with a medical and toolbox, a weather card, and a traffic map. The fourth is that there are more signs on the road to remind the driver to keep the distance. For example, the construction will remind the driver to pay attention to the large suspension of safe driving. Wall advertising, the advertising screen is very creative and accompanied by words, such as "parentality, safety first", "life is limited, safely take every step", which makes us feel the service thinking and tentacles, not just around the enterprise The development of oneself is to sublimate the mission of the profession and the responsibility to the society.
In the Jiqing and Shanghai-Nanjing Expressways, its open, straight, clean and neat road conditions; a team of energetic and energetic employees; an elegant and clean working environment; and a unique service mindset have left a deep impression on us, of course It is inseparable from the good economic conditions in the region, but it is impossible for us to learn and think about the excavation and exertion of human action.
Some ideas and suggestions after the inspection
I. Conception of internal construction of the management office
Focusing on development, facing the future, in order to provide highways with better services to the society, the internal construction of grassroots management offices can be summarized as “five ones” projects to build:
1. Create a high-quality team. From the perspective of development, in order for the levy window to truly become an avant-garde to inherit human civilization, it is necessary to overcome difficulties, change the management methods that are now accustomed, carry out militarized training and management, and further increase the minds, psychology and theory from the fee collectors. In the business, we will start the education of systematic planning, and establish a sound and powerful restraint mechanism to cultivate employees' strict discipline, independent ideological, healthy personality self-respect and national dignity; cultivate employees' violent and loyal work style and avoid Indulge in self-discipline, not thinking about progress and being in a negative state of narrow ambivalence, and enhancing the knowledge and wisdom of the workforce. In daily management, it is necessary to make rewards and punishments clear, and to have words and beliefs. Only rewards and punishments can be clearly defined, so as to create a fair and equitable and enterprising situation, so that the employees of the solid officers can feel the honor and value; only words and beliefs can be serious. Discipline, to achieve a full-order management situation, during the Warring States Period of Qin Xiaogong, the merchants migrated to the letter, making Qin Guo powerful, is an example. At the same time, we must also respond to the characteristics of the current social rhythm, so that the fee-collecting team, especially the remote management staff, actively accept new things, new thinking, new ideas, specifically, it is to learn "Cao Cong scales" The innovative thinking, overcoming the lazy thoughts of "keeping awaiting the rabbit", exerting the subjective ability of the fee collectors, and truly establishing a high-quality team with combat effectiveness.
2. Establish a set of normative internal affairs. First, the office, dormitory and canteen should be standardized and unified according to the characteristics of each institution; second, various documents, bills and accounts, and canteen accounts, including computer memory files should be standardized and systematic; third is to clarify responsibilities and establish corresponding The assessment system does not leave a vacuum; the fourth is to openly do business and enhance transparency.
3. Equipped with a full range of recreational facilities. In productivity, people are the most active factor. In order to cultivate employees' noble spiritual sentiments and life interests, they should be equipped with a more complete set of recreational facilities.
4. Build an elegant park stand. The appearance of the park is an external image of a company. It shows the management level and corporate culture of a company. It embodies the quality of service to the sense of the staff and the factors that infect the employees' love and love. Therefore, we must carefully build the appearance of the park and increase the beauty of the company by pursuing the perfection of every detail.
5. Establish a corporate culture with high road characteristics and personality. Corporate culture is the sum of ideas, thoughts and conventions that are refined with the production practice of the company, have unique corporate characteristics and guide the further development of the enterprise. It is the soul and power source of the enterprise. Any group or organization that does not have its own culture has no life. The Chinese nation’s pursuit of national unity and national rejuvenation for thousands of years lies in the history and culture of the Chinese nation. With its own corporate culture, there will be a wide range of employees. Ideological identity and the goal of struggle, therefore, the management should actively guide employees to create a situation of fairness, right and wrong, good and evil, knowledge and advancement, and create an atmosphere of unity of justice, rationality, full of peaceful and inclusive and cultural atmosphere, and foster a strength. Based on the good atmosphere of rigorous, rigorous and pioneering, and in practice, we refine the unique high-road management service concept and high-tech corporate culture, so that employees can accurately position themselves in the enterprise, the position of the enterprise in the society, and thus promote the high-road business. development of.
Second, enhance the vitality of enterprises and promote the marketization of personnel management
It is necessary to strengthen the objective, fair and comprehensive assessment work according to the job requirements and objectives of each position, correctly assess the actual performance of the cadre employees during their tenure and contract period, and effectively implement the principle of competition for employment, survival of the fittest, and performance priority, and achieve personnel employment. The marketization encourages employees to study diligently, work hard, and completely break the embarrassment that restricts the development of enterprises without looking for organizational care from their own efforts.
Third, strengthen the recommendations for the work of collecting documents
1. Combine the current status of the levy on the Yihuang Expressway, sort out the written materials on the evasion phenomenon, and analyze and explain the advantages and disadvantages. At the same time, supplement the experience of other provinces and strive for the government.
2, based on their own, strict management, internal plugging loopholes, the outside must have the courage to prepare for the lawsuit, especially for malicious escape tickets and random blockade vehicles, to capture the scene through the monitoring facilities, master the legal basis, to the actual action To maintain the seriousness and authority of the levy order.
3. Increase incentives for individual levy results and strengthen levy efforts.
Fourth, the proposal to strengthen civilized services
1. Make clear the specific requirements for the grooming and mental outlook, including the quantitative regulations from the hair style, shoes and socks, and demeanor.
2. Uniform regulations and training for the language, posture and operating procedures of the fee collector during the service process should be specific to the voice size and windowing strength.
3. Strengthening service is the concept of efficiency and development, and firmly establishes the idea that “service is my duty and image is more important than Taishan”.
In short, as an infrastructure for serving the social and economic construction, the expressway must bear in mind the principle of "serving the society and contributing to the people", and we must adhere to the principle of "reform and innovate, broaden the source of fees and charges" and promote the development of the high road cause. By providing the society with modern conditions and high-tech advanced facilities to stimulate social and economic development, it has become the representative of the advanced productivity of the contemporary transportation industry; to demonstrate modern civilization and spread socialist spiritual civilization through the construction of the "window" image, It reflects the development direction of advanced culture; it provides the basic purpose of serving the people and serving the society by providing fast and convenient access to the public.
The above is my feeling of skin care, I ask you to help.
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