Ministry of Agriculture Agricultural Machinery Test and Identification Station to the UK
Report of the Agricultural Machinery Test and Identification Station of the Ministry of Agriculture to the UK-Italy Factory Conditional Review Team
The Ministry of Agriculture Agricultural Machinery Test and Identification Station tractor promotion appraisal to the UK-Italian factory conditional review team audit team of 5 people, from February 26 to March 7, 2006 to Case New Holland UK Ltd and Italy Jesse tractor The factory's factory production conditions were reviewed for 8 days. The audit was conducted in accordance with CETAM5-2006 “Measures for the Examination of Production Conditions of Factory”. The examination method was conducted by means of on-site visit, research, inquiry, review of technical files, sampling of measuring instruments, and discussion. At the same time, in view of the characteristics of global procurement of multinational corporations, the implementation of the quality control system for parts inspection was reviewed with a focus on the confirmation procedures and evaluation methods of qualified suppliers. In addition, I also visited the test center, R&D center, sales training department's operation mode and workflow. Through the above-mentioned series of work, grasp the principle of sampling review, and use the methods of seeing, asking, nuclear, and chasing to fully understand the whole process and quality assurance capability of the 110-90 and TM140 tractors. In short, with the active cooperation of the reviewed parties and the joint efforts of all members of the review team, the audit achieved the expected results, achieved the purpose of the audit, and completed the audit tasks. The relevant situation is reported as follows:
Basic overview of Case New Holland
Case New Holland was formed by the merger of Case and New Holland in 1999 and is called CNH.
Headquartered in Chicago, USA, the company has 39 factories and 26 R&D centers located around the world. Mainly engaged in the production of tractors, combine harvesters, balers. There are three trademarks for the product: CNH CASE IH, NEW HOLLAND and STEYR.
Case New Holland UK Ltd., located in the small town of Bradton, England, 270 km from the capital, London, was built in 1964, including tractor factory, engine factory, product research and development center, international training center, marketing department, sales department, etc. In 2000, it passed the ISO9001 certification. It produces 25,000 large and medium-sized tractors with over 73.5 kW and 40,000 engines per year. It can design and develop various complex products to meet the special requirements of users.
The factory in Casey Holland, Italy, was built in 1977. It started to produce tractors in 1986. It is one of CNH's most important and modern factories in Europe. It passed ISO9002 certification in 1996. It mainly produces multi-purpose tractors and garden tractors under 73.5 kW, with 17 series and 150 different models. In February 2004, the 400,000th unit was off the assembly line, and in 2005, the output was 33,000 units. The company is all in order production, so we see different types of tractors on the production line. Products are distributed in more than 100 countries.
Second, the main review method introduction
This review has three characteristics: First, according to the new "Measures for the Examination of Factory Production Conditions", this method adopts the content of the ISO9000 quality management system in part, combined with the characteristics of promotion and identification, which is relatively unfamiliar to us. Second, the differences between the reviewed parties and our cultural background are relatively large, and there are relatively large difficulties in communicating with each other. Third, the operation mode of domestic companies is between the production enterprises and the sales enterprises. The operation mechanism of the traditional manufacturing enterprises is quite different, and the uniform requirements are difficult. These three characteristics have brought great difficulties to our work. The objective requirements of unfavorable environmental conditions have forced us to conduct in-depth discussions and innovations on the review methods and review techniques. The places where the overseas review is different from the previous domestic review have the following aspects:
Adopt a focused sampling review
Due to the tight time and language problems, it is difficult to adopt a comprehensive and in-depth traditional review method. We will review the content in the process of visiting, and take into account the characteristics of the company's production organization, and adopt a gradual and in-depth approach to grasp the key production links.
In Case New Holland UK, in addition to visiting the tractor factory and engine factory, we also visited the company's product research and development department and test site, the international training center for training vendors, and selected the supply department, assembly line, and measurement department. The sales department and the training department are the entry points.
The Italian Jiesi Tractor Factory is a pure production plant that reviews the raw material supply department, the assembly line of the tractor, and the final inspection station of the product.
Both plants have a strict supplier assessment system. Case New Holland UK Ltd. is a scoring method to select and evaluate suppliers. The Italian Jiesi Tractor Plant divides suppliers into three categories: CNH0, CNH1, and CNH2. CNH0 refers to the provision of some parts like cover parts, which are defined as ordinary suppliers, and the parts should be sampled after entering the factory. CNH1 refers to parts that provide shafts, gears, etc., and is defined as an important supplier. The company sends technicians to the parts manufacturer for inspection. CNH1 refers to the provision of vital components like an engine, defined as a key supplier.
Case New Holland is a global large group with strong supporting capabilities. For example, Case New Holland United Kingdom Co., Ltd. has an engine plant, which produces 38% of the engines for the factory, and the rest supplies other plants, Italy. The engines required for the tractor factory are also produced by other plants in the group. Most of the components of these two plants are produced by the CNH Group's plants.
(2) Assembly production line:
The tractor assembly lines of these two factories are relatively advanced and fully consider the comfort of the workers. The factory's product quality evaluation standards "factory technical conditions" and "factory inspection regulations" are placed next to the production line, so that they can be viewed at any time. The tractor sets several intermediate inspection points during the assembly process, in addition to the final inspection, 100% inspection of the off-line products. There is an assembly process card. After each process is completed, the worker signs it and confirms it. After passing the test, the worker can enter the next process. If there is an unqualified product, we will return to the previous process. We have reviewed the final inspection station of the product, where the safety and handling performance are mainly tested. It is worth mentioning that at the end of the production line, two tractors are taken at a sampling rate of 2% per day for sample display, which is scored by the seller. Different types of tractors have different judgment values. In addition, before the tractor is loaded, the seller must check and confirm the quality of the product.
(3) Measurement department
At Case New Holland UK Ltd., we checked the equipment and tools used in the tractor assembly line and the engine test room and the final product inspection station. The management is basically the same as the domestic management, and it has been verified by the metrology department. Verification.
The measuring room of the Italian Jiesi Tractor Factory mainly conducts the testing of CNH0 parts and components. We have checked the testing instruments, and each instrument has a verification record.
(4) Sales Department
Case New Holland attaches great importance to after-sales service, and customer satisfaction is their aim and goal.
We visited the International Training Center at Case New Holland UK Ltd. They trained the vendors at the factory. As can be seen from the above figure, the structure of the engine and tractor was dissected and explained in detail. In terms of after-sales service, Case New Holland adopts a multi-level feedback system. If there is a problem in the user's use in the field, the seller will first be responsible for repairing or replacing the parts. If there is a problem that cannot be solved, report to Casey New. If the Dutch company's service provider in the country can't solve it, it will report it to the Case headquarters. If it is a design problem, it will feed back to the R&D department.
In addition, we have further understood the issue of reliability. The reliability of tractors and other products is not made by the manufacturer, but by the design and development department. After the new prototype is produced, the technicians conduct 500-600 hours of testing in the field and finally calculate the MTBF value.
Skillful use of reading, questioning, nuclear, chasing auditing skills
The biggest problem in this overseas review is the language problem, especially the English spoken by Italians is difficult to understand, so the approach we take is to prepare the outline in advance and tell the other party what we want to review before the company, then In the process of reviewing, I will look at it, find problems in the process of searching, ask questions, find evidence to verify, confirm and other methods, and solve all problems before leaving the company.
Third, experience
The first is the experience of the company,
(1) CNH tractor products have a high level of manufacturing and have clear development goals.
Case New Holland has a high level of tractor design and manufacturing. Every year, a large amount of funds are used for the research and development of new products and the purchase of advanced equipment. The company has advanced management, clear division of labor, and close cooperation, like a big family.
(2) The production process and management of tractors are very advanced.
The company has a fully enclosed engine assembly line, a well-designed tractor assembly line, can meet a variety of engine and tractor assembly, advanced robotic painting system, these advanced processes and management form a complete quality assurance system to ensure The company can produce products with reliable quality and satisfactory users.
(3) The perfect after-sales service system is the guarantee of customer satisfaction.
The company attaches great importance to after-sales service, strict salesman training system and the spirit of the user as God is worth learning for domestic companies.
Followed by the experience of customs and customs:
Although our time abroad is very short, we have a lot of feelings.
We passed through London and Rome and experienced the appearance of the old imperialist countries. It gives us the impression that they have a deep cultural heritage. The state attaches great importance to the protection of monuments. Even in the financial streets of London, it is difficult to see high. The building, occasionally one or two modern buildings, is also standing in a group of ancient buildings, and the building level is very high. We have seen an all-glass jujube-shaped building, which the locals call "sour cucumber". It is said that it is an office building, but it is a work of art that shows its superb architectural level.
London and Rome have a long history, so the streets are very narrow, and the cars are parked on the side of the road, but there are few traffic jams, because many people commute by bus, drive out on weekends, and basically can't see bicycles on the street. Because of the exchange rate, it is very easy to buy a car from them. In China, a car that can buy 150,000 yuan, as long as 15,000 euros, is about half of the annual income of ordinary employees, so from this point of view, The renminbi should appreciate.
During the contact with the company's personnel, we found that their mental state is very good, and they are very dedicated. They work very seriously. When they are in the UK, the liaison is an old gentleman in their 60s. When they are eating and chatting, they are very Humorous, and very kind, and Han Xue jokes like his granddaughter, but when the company talks, it is two people. When we talked about their tractors in China, when the two indicators failed, they immediately asked Looking at our national standards, when we say that our test results are basically consistent with the OECD reports they provide, they say that only two of the indicators in the OECD report are useful, that is, maximum traction and maximum lift, others. Indicators are useless for farmers to use tractors. This spirit of excellence is worth learning.
Fourth, the proposal
During the review process, we found that imported tractors entered the Chinese market by OECD report, but many sellers and users did not understand that the OECD report was only a performance test report for tractors. The report did not pass the judgment of passing and failing, as long as the application was made. If you pay the fee, you can do the OECD test, you can get the OECD report, and whether the performance indicators of this tractor meet the requirements of China's national standards, whether it is in line with China's national conditions, they do not know. For example, the TM140 type wheeled tractor that was applied for promotion and appraisal also provided the OECD report, but the PTO fuel consumption detection value is higher than the national standard value. The promotion and identification test also confirmed that the indicator was unqualified. Therefore, it is necessary to implement an inspection system for imported tractors, entrust an agricultural machinery appraisal agency with inspection capability and a fair position, conduct comprehensive inspections on tractors that are required to be sold in China, and reject tractors that do not meet the requirements of China's standards to protect them. The interests of the seller and the user.
Go to the Case New Holland factory condition review team:
Zhu Liang, Fan Xuemin, Yu Guiying, Liu Qin, Han Xue
The Ministry of Agriculture Agricultural Machinery Test and Identification Station tractor promotion appraisal to the UK-Italian factory conditional review team audit team of 5 people, from February 26 to March 7, 2006 to Case New Holland UK Ltd and Italy Jesse tractor The factory's factory production conditions were reviewed for 8 days. The audit was conducted in accordance with CETAM5-2006 “Measures for the Examination of Production Conditions of Factory”. The examination method was conducted by means of on-site visit, research, inquiry, review of technical files, sampling of measuring instruments, and discussion. At the same time, in view of the characteristics of global procurement of multinational corporations, the implementation of the quality control system for parts inspection was reviewed with a focus on the confirmation procedures and evaluation methods of qualified suppliers. In addition, I also visited the test center, R&D center, sales training department's operation mode and workflow. Through the above-mentioned series of work, grasp the principle of sampling review, and use the methods of seeing, asking, nuclear, and chasing to fully understand the whole process and quality assurance capability of the 110-90 and TM140 tractors. In short, with the active cooperation of the reviewed parties and the joint efforts of all members of the review team, the audit achieved the expected results, achieved the purpose of the audit, and completed the audit tasks. The relevant situation is reported as follows:
Basic overview of Case New Holland
Case New Holland was formed by the merger of Case and New Holland in 1999 and is called CNH.
Headquartered in Chicago, USA, the company has 39 factories and 26 R&D centers located around the world. Mainly engaged in the production of tractors, combine harvesters, balers. There are three trademarks for the product: CNH CASE IH, NEW HOLLAND and STEYR.
Case New Holland UK Ltd., located in the small town of Bradton, England, 270 km from the capital, London, was built in 1964, including tractor factory, engine factory, product research and development center, international training center, marketing department, sales department, etc. In 2000, it passed the ISO9001 certification. It produces 25,000 large and medium-sized tractors with over 73.5 kW and 40,000 engines per year. It can design and develop various complex products to meet the special requirements of users.
The factory in Casey Holland, Italy, was built in 1977. It started to produce tractors in 1986. It is one of CNH's most important and modern factories in Europe. It passed ISO9002 certification in 1996. It mainly produces multi-purpose tractors and garden tractors under 73.5 kW, with 17 series and 150 different models. In February 2004, the 400,000th unit was off the assembly line, and in 2005, the output was 33,000 units. The company is all in order production, so we see different types of tractors on the production line. Products are distributed in more than 100 countries.
Second, the main review method introduction
This review has three characteristics: First, according to the new "Measures for the Examination of Factory Production Conditions", this method adopts the content of the ISO9000 quality management system in part, combined with the characteristics of promotion and identification, which is relatively unfamiliar to us. Second, the differences between the reviewed parties and our cultural background are relatively large, and there are relatively large difficulties in communicating with each other. Third, the operation mode of domestic companies is between the production enterprises and the sales enterprises. The operation mechanism of the traditional manufacturing enterprises is quite different, and the uniform requirements are difficult. These three characteristics have brought great difficulties to our work. The objective requirements of unfavorable environmental conditions have forced us to conduct in-depth discussions and innovations on the review methods and review techniques. The places where the overseas review is different from the previous domestic review have the following aspects:
Adopt a focused sampling review
Due to the tight time and language problems, it is difficult to adopt a comprehensive and in-depth traditional review method. We will review the content in the process of visiting, and take into account the characteristics of the company's production organization, and adopt a gradual and in-depth approach to grasp the key production links.
In Case New Holland UK, in addition to visiting the tractor factory and engine factory, we also visited the company's product research and development department and test site, the international training center for training vendors, and selected the supply department, assembly line, and measurement department. The sales department and the training department are the entry points.
The Italian Jiesi Tractor Factory is a pure production plant that reviews the raw material supply department, the assembly line of the tractor, and the final inspection station of the product.
Both plants have a strict supplier assessment system. Case New Holland UK Ltd. is a scoring method to select and evaluate suppliers. The Italian Jiesi Tractor Plant divides suppliers into three categories: CNH0, CNH1, and CNH2. CNH0 refers to the provision of some parts like cover parts, which are defined as ordinary suppliers, and the parts should be sampled after entering the factory. CNH1 refers to parts that provide shafts, gears, etc., and is defined as an important supplier. The company sends technicians to the parts manufacturer for inspection. CNH1 refers to the provision of vital components like an engine, defined as a key supplier.
Case New Holland is a global large group with strong supporting capabilities. For example, Case New Holland United Kingdom Co., Ltd. has an engine plant, which produces 38% of the engines for the factory, and the rest supplies other plants, Italy. The engines required for the tractor factory are also produced by other plants in the group. Most of the components of these two plants are produced by the CNH Group's plants.
(2) Assembly production line:
The tractor assembly lines of these two factories are relatively advanced and fully consider the comfort of the workers. The factory's product quality evaluation standards "factory technical conditions" and "factory inspection regulations" are placed next to the production line, so that they can be viewed at any time. The tractor sets several intermediate inspection points during the assembly process, in addition to the final inspection, 100% inspection of the off-line products. There is an assembly process card. After each process is completed, the worker signs it and confirms it. After passing the test, the worker can enter the next process. If there is an unqualified product, we will return to the previous process. We have reviewed the final inspection station of the product, where the safety and handling performance are mainly tested. It is worth mentioning that at the end of the production line, two tractors are taken at a sampling rate of 2% per day for sample display, which is scored by the seller. Different types of tractors have different judgment values. In addition, before the tractor is loaded, the seller must check and confirm the quality of the product.
(3) Measurement department
At Case New Holland UK Ltd., we checked the equipment and tools used in the tractor assembly line and the engine test room and the final product inspection station. The management is basically the same as the domestic management, and it has been verified by the metrology department. Verification.
The measuring room of the Italian Jiesi Tractor Factory mainly conducts the testing of CNH0 parts and components. We have checked the testing instruments, and each instrument has a verification record.
(4) Sales Department
Case New Holland attaches great importance to after-sales service, and customer satisfaction is their aim and goal.
We visited the International Training Center at Case New Holland UK Ltd. They trained the vendors at the factory. As can be seen from the above figure, the structure of the engine and tractor was dissected and explained in detail. In terms of after-sales service, Case New Holland adopts a multi-level feedback system. If there is a problem in the user's use in the field, the seller will first be responsible for repairing or replacing the parts. If there is a problem that cannot be solved, report to Casey New. If the Dutch company's service provider in the country can't solve it, it will report it to the Case headquarters. If it is a design problem, it will feed back to the R&D department.
In addition, we have further understood the issue of reliability. The reliability of tractors and other products is not made by the manufacturer, but by the design and development department. After the new prototype is produced, the technicians conduct 500-600 hours of testing in the field and finally calculate the MTBF value.
Skillful use of reading, questioning, nuclear, chasing auditing skills
The biggest problem in this overseas review is the language problem, especially the English spoken by Italians is difficult to understand, so the approach we take is to prepare the outline in advance and tell the other party what we want to review before the company, then In the process of reviewing, I will look at it, find problems in the process of searching, ask questions, find evidence to verify, confirm and other methods, and solve all problems before leaving the company.
Third, experience
The first is the experience of the company,
(1) CNH tractor products have a high level of manufacturing and have clear development goals.
Case New Holland has a high level of tractor design and manufacturing. Every year, a large amount of funds are used for the research and development of new products and the purchase of advanced equipment. The company has advanced management, clear division of labor, and close cooperation, like a big family.
(2) The production process and management of tractors are very advanced.
The company has a fully enclosed engine assembly line, a well-designed tractor assembly line, can meet a variety of engine and tractor assembly, advanced robotic painting system, these advanced processes and management form a complete quality assurance system to ensure The company can produce products with reliable quality and satisfactory users.
(3) The perfect after-sales service system is the guarantee of customer satisfaction.
The company attaches great importance to after-sales service, strict salesman training system and the spirit of the user as God is worth learning for domestic companies.
Followed by the experience of customs and customs:
Although our time abroad is very short, we have a lot of feelings.
We passed through London and Rome and experienced the appearance of the old imperialist countries. It gives us the impression that they have a deep cultural heritage. The state attaches great importance to the protection of monuments. Even in the financial streets of London, it is difficult to see high. The building, occasionally one or two modern buildings, is also standing in a group of ancient buildings, and the building level is very high. We have seen an all-glass jujube-shaped building, which the locals call "sour cucumber". It is said that it is an office building, but it is a work of art that shows its superb architectural level.
London and Rome have a long history, so the streets are very narrow, and the cars are parked on the side of the road, but there are few traffic jams, because many people commute by bus, drive out on weekends, and basically can't see bicycles on the street. Because of the exchange rate, it is very easy to buy a car from them. In China, a car that can buy 150,000 yuan, as long as 15,000 euros, is about half of the annual income of ordinary employees, so from this point of view, The renminbi should appreciate.
During the contact with the company's personnel, we found that their mental state is very good, and they are very dedicated. They work very seriously. When they are in the UK, the liaison is an old gentleman in their 60s. When they are eating and chatting, they are very Humorous, and very kind, and Han Xue jokes like his granddaughter, but when the company talks, it is two people. When we talked about their tractors in China, when the two indicators failed, they immediately asked Looking at our national standards, when we say that our test results are basically consistent with the OECD reports they provide, they say that only two of the indicators in the OECD report are useful, that is, maximum traction and maximum lift, others. Indicators are useless for farmers to use tractors. This spirit of excellence is worth learning.
Fourth, the proposal
During the review process, we found that imported tractors entered the Chinese market by OECD report, but many sellers and users did not understand that the OECD report was only a performance test report for tractors. The report did not pass the judgment of passing and failing, as long as the application was made. If you pay the fee, you can do the OECD test, you can get the OECD report, and whether the performance indicators of this tractor meet the requirements of China's national standards, whether it is in line with China's national conditions, they do not know. For example, the TM140 type wheeled tractor that was applied for promotion and appraisal also provided the OECD report, but the PTO fuel consumption detection value is higher than the national standard value. The promotion and identification test also confirmed that the indicator was unqualified. Therefore, it is necessary to implement an inspection system for imported tractors, entrust an agricultural machinery appraisal agency with inspection capability and a fair position, conduct comprehensive inspections on tractors that are required to be sold in China, and reject tractors that do not meet the requirements of China's standards to protect them. The interests of the seller and the user.
Go to the Case New Holland factory condition review team:
Zhu Liang, Fan Xuemin, Yu Guiying, Liu Qin, Han Xue
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