Bank Service Star Recommendations (Lobby Manager)

Facing the situation of the financial market, “the mountains and the rain are full of wind and the wind,” the head office launched the “five-hearted” service project at an imminent time, hoping to differentiate the service by cutting the entrance, thus enhancing our competitive advantage in the industry. This has far-reaching practical and strategic significance for the comprehensive expansion of our business. The focus of the "five-heart" service project is people, and it is the service of people. The “Five Hearts” service activities have been launched for nearly three months. The service awareness and service level of the counter staff of our sub-branch have been generally improved. They have performed well in the service of tellers, and the performance of ** comrades is especially Outstanding, according to her comprehensive performance in all aspects, ** comrades was rated as a “five-hearted” service star by the branch, and recommended her to participate in the “five-hearted” service star rating of the branch.

** Comrade himself is like her name, which makes people feel soft and warm. This summer, she just graduated from college and entered the XX Bank and became a member of my branch. She is engaged in the work of the lobby manager. In just 4 months, she was deeply impressed by the sunshine smile and the warm and thoughtful service. Using the customer's comment on her: "The look is beautiful, the smile is sweet, and the work is steady." The girl who laughs in the sun is simple and happy, and the beautiful and moving look becomes a unique and beautiful scenery of the branch. .

The words and deeds of the lobby manager are usually the first time to receive the attention of customers, so the overall quality must be quite high. First of all, we must have a familiar and professional understanding of the bank's financial products and business knowledge, and then we must be enthusiastic and proactive in the service etiquette, and we must be smart and able to adapt. This is very challenging for a college student who has just stepped out of school and lacks work experience. ** Comrade is a girl who is seriously committed to work and conscientious. In the business learning, she will be open-minded to other colleagues and take notes carefully. Every morning, she will arrive at the branch 10 minutes in advance to check whether the promotional materials are neatly arranged. The tables and chairs in the hall are arranged in an orderly manner. If there is something wrong, she will carefully arrange it, and wait until everything is ready. The work officially started. When the customer enters the business hall, she will take the initiative to meet the first, first of all to the customer with a kind smile, it is a sincere, heartfelt smile, like the sun through the dark clouds, bring people warmth. Then he asked him enthusiastically: "Hello, welcome, what help do you need?" After understanding the customer's intentions, lead the customer to the front of the counter or the customer wealth management center; when the customers in front of the counter need to wait in line She will say to the second customer who is waiting: "Sorry, please wait outside the rice noodle, okay? Thank you for your cooperation." For those customers who are waiting in the hall, she will pour them A glass of water or a newspaper, then said to him: "Hello, let you wait a long time, I am sorry, drink a glass of water first." After the client has finished the business, she will sincerely say: "Welcome Come, please go slowly." The warm and warm greetings, graceful and generous service etiquette, the bright smile of the sun makes people feel comfortable and comfortable. **The elegant posture of comrades seems to be not acquired, but born with it. It is not only a kind of temperament, but also means decent and introverted. It is a manifestation of comprehensive quality.

“Customers are our food and clothing parents”, this is the service concept of Wuxin Service Engineering. The purpose of the service is to satisfy customers. ** Comrades attach great importance to and respect every customer who comes to do business. She can be very careful. Remembering and accurately calling out the names of customers who come to do business, this is equivalent to giving customers a clever and effective compliment. The main content of the lobby manager's work is to talk with customers. When encountering very picky and irritable customers, ** comrades always patiently explain and calmly solve the problem. On one occasion, a fashionable young girl went to our counter to save 500 yuan, but the teller found that one of the RMB, which is worth 100 yuan, was a counterfeit currency, and it was collected in person, and a stamp of "counterfeit currency" was stamped on the yuan. At this time, the girl was angry and forced the teller to take the counterfeit money out of the counter for her to see, but the counterfeit money collected according to the regulations could not be handed over to the holder, so she was even more annoyed and shouted loudly in the business hall: "You guys What bank? Why do you say it is a counterfeit coin?" In the face of such an embarrassing situation, the comrades took the initiative to meet the front and smiled and said, "This lady is very happy, I am very glad that you came to us to issue money. For this counterfeit currency, if you have any objections, you can go to the People's Bank of China to conduct an appraisal with the "counterfeit currency collection voucher". If necessary, I can accompany you. Please understand our difficulties, please? Thank you. In order not to affect other customers in the store, ** comrade took the lady to the other side of the hall and sat down, and poured a glass of water on her, and then praised her clothes for a good look, people are very temperament, At this time, the attitude of the girl was somewhat softened, and then she asked her hobby. The lady was a music enthusiast. This is precisely the biggest hobby of comrades. More they talk the more happy. After a while, the lady’s face was covered with a smile, and finally the comrade and the girl became like-minded friends. Not long ago, an old gentleman took a three-hour bus trip from the outer suburbs to our branch to apply for a credit card. ** Comrades patiently guided him to fill out the relevant content after understanding his intentions. During the conversation, he knew that the old gentleman was A retired middle school teacher, the family's wife is in need of money for serious illness, so I went to our bank to apply for a credit card. ** The comrade specially told the manager about the situation of the old gentleman and asked them to take special care. When all the procedures were completed, the old gentleman happily embarked on the way home. But after half an hour, ** comrades found the ID card of the old gentleman when he sorted the information in front of the counter. She immediately called the old gentleman, and the old gentleman had already bought the ticket for the home, and there were 15 minutes. I have to drive. In a hurry, the comrade rushed to the long-distance bus station and handed the ID card to the uncle's old man. After returning home, the old gentleman called the branch to express his gratitude to the comrades. The colleagues of the branch knew that the five-hearted service work of the comrades was well done. The reply of the comrades was: "Customer satisfaction is me. The pursuit of these things." From these small things, we can see that ** comrades have strong insight and control ability, clever and clever, calm and confident, reflecting her noble character of helping others, and truly surpassing the "five hearts" service. Ordinary, the pursuit of excellence.

** Although comrades have not been in our business for a long time, they have a strong sense of collective honor and belonging. Just a while ago, on behalf of my branch, she participated in a speech contest on the five-hearted service activities held by the branch. She deeply infected every audience with her superb speech skills and skills, passionate spirit and smooth language. After a long period of applause, I finally won the first place with a high score of 94.06. Thanks to the outstanding performance of her and another colleague, she also won the Best Organization Award for the branch and won the honor. **The performance of comrades is obvious to everyone. From the leaders in the line to the colleagues around me, from preservation to cleaners, she thinks that she is a good colleague who is enthusiastic and has a close relationship and is serious and calm. But ** is not proud of it. She always humbly says, "It’s all because the group gave me this stage. Without the support of leaders and colleagues, the work will not go so smoothly."

I believe that in the future work, ** comrades will make persistent efforts to strictly follow the "five-heart" service standards, down-to-earth work, and pay their own hard work and sweat without any reservations in the position of serving customers. The further take-off contributed to its own strength, worthy of the title of "five-hearted" service star.