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Station post worker excellent materials

The general station worker of his working age has served as the squad leader of the general class and the station chief of the station. He always adheres to the "three intimate service" and plays an active role in the post. We will continue to serve our passengers wholeheartedly and solve problems for our customers. It has been rated as "the company's "postal pace", the bureau "advanced individual", "the bureau post model", "the city's outstanding waiter", "the city service model", and was rated as "provincial customer satisfaction service star". In July this year, comrades once again challenged their service requirements and issued an initiative to all employees: to provide enthusiastic, caring and persevering “three hearts” services to the general public.
All along, "taking passengers as the focus of attention" is the service tenet of the station. How to better serve passengers and implement services is the key and difficult point in the work of the station. Comrades with many years of experience in station work have taken the initiative to send out the initiative to the whole station staff, and put forward the "three-hearted service", which has been recognized by colleagues and praised by passengers. The advanced deeds have been repeatedly reported and praised by the municipal media. On July 22nd, a 70-year-old mother was taken care of. After waiting for nearly six hours, she was picked up by the little daughter who heard the news. At 5 o'clock in the morning, I saw a taxi driver in front of the station tearing up the 50 yuan of an old lady and throwing it on the ground, and rushing forward to ask what happened. It turned out that the old lady came from Henan often. After getting off the bus on the way, he came to the station and wanted to take a bus to Rudong’s little daughter’s house. The driver found that the old woman paid the counterfeit money, so the previous scene appeared. The old lady is old and can't tell the contact with her family. She accidentally found that there was a note in her bag. It was written by the little daughter of the old lady, and immediately got in touch with her daughter. After knowing the situation, I was very anxious. Please be sure to take care of her mother when she was at the station. She will pick up the car immediately. Taking into account the distance from Rudong to nearly 4 hours, the duty stationmaster himself saved money for the old lady to buy hot milk and bread, and especially take care of the surrounding colleagues to take good care of the old woman. At 11:30, the little daughter had arrived at the station. After the mother and the daughter met, they burst into tears. The old lady told her daughter one by one about the care of her at the station. At that time, the daughter of the old lady was so excited that she was deeply grateful for the careful care. Finally, the mother and the daughter bought a ticket to return to Rudong, and the mother and daughter left the station with a grateful.
In order to increase the economic efficiency of enterprises, stabilize the source of customers, and actively do a good job in group customers. When I usually see more passengers buying tickets at the station, I will take the initiative to ask questions. If I know that there is no direct train to the passengers, he will try to tell the most economical way to transfer. On August 6 last year, due to the large number of passengers who usually went to work, they often had to work overtime. At 7:30, the class has been sold out, and the dispatch has been opened for 8:50, but only 8 tickets have been sold for this shift. If the company starts to lose money, but the passenger's interests must be maintained, through careful consideration, after 9 o'clock in Suzhou, he immediately went to the Suzhou driver to explain the situation and arranged for 8 passengers to take the bus to the state. Due to the small number of tourists in the Pingzhou class, he used this method to solve problems and avoid complaints from passengers.
Providing advice and suggestions for the company, and putting yourself in the shoes of the enterprise, it is worthy of being the "leader". A few years ago, the phenomenon of "yellow cattle", black and motorcycles in the square in front of the station was rampant, and the loss of tourists in the station was serious. In order to prevent the "yellow cattle" from being pulled, a duty officer was severely injured and admitted to the hospital. Shortly after 4 o'clock in the morning, a group of foreigners who sold fake mobile phones suddenly rushed into the ticket office to beat a passenger. The duty officers rushed to mediate. In the process, a duty officer’s forehead was broken and he was sent to the hospital for 9 stitches. At the same time, due to the frequent assistance to the duty personnel to stop the phenomenon of pulling passengers, he himself was also threatened and threatened by pulling the guest. In response to this series of situations, with the support of the station leader, a letter was sent to the mayor's office in the name of the stationmaster. The letter described the whole process and analyzed its adverse effects from the perspective of the city image. The municipal government can pay attention to this issue and take certain measures. Afterwards, the city government sent people to investigate the matter and asked the station police station to send police forces to patrol every day to ensure the corresponding social security. After that, the order of the square in front of the station was obviously improved, ensuring a good ride environment.
Whether the "heads" are good or not directly determines the development of the entire team. In July this year, under the initiative of comrades, the members of the “Three Hearts” service team developed from the first 18 to 21, all consisting of three-star service personnel and business backbones, who came from the service desk, ticket office, ticket gate, etc. The first-line positions have created a group of high-quality, all-round service teams, which have comprehensively improved the image of the station's external service. In order to further improve the personal quality, overcome their own difficulties, use their spare time to learn more and practice, participated in the city's Mandarin level test, and obtained the second-class certificate. In addition, actively asking young people for oral English, although it is very difficult, but never give up, while learning to practice, it is said that he is "chewing the roots" every day.
The service not only at the station, but also extends love to society. On August 20th, the "Three Hearts" service representative Tibetans, party members and station leaders expressed their condolences to the distressed households in Qinye Xincun, and sent 500 yuan of cooking oil and subsidies.
According to statistics, since the beginning of this year, more than 182 times have been solved for passengers, and there are more than 56 good and good things.

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