Excellent female employee deeds
Li Qiuyan is an ordinary member of Kaifeng's mobile workforce. She has been working for 8 years since she entered the company in XX. Since entering the company, she has devoted her enthusiasm and youth to her ordinary position. In the work, she loves her dedication, enthusiasm and service, adhering to the "customer first" values, from the initial salesperson, the store squad leader, the account manager to the current loyalty center squad leader, ordinary staff to the current four excellent party members. She has been praised by leaders, colleagues and customers many times. She is Li Qiuyan, a branch of Jixian County.
First, attach importance to theoretical study, and cultivate a good political and ideological quality as a party member, must have a strong political quality and good ideological quality. In order to cultivate her own distinct political stance and excellent ideological quality, since joining the party in XX, she has earnestly studied party constitution, Marxism-Leninism, Mao Zedong Thought, Deng Xiaoping Theory and the important thinking of the "Three Represents", and supported and implemented the party's line and policy. And policies, insist on using scientific theories to arm their own minds, conscientiously connect with reality, and consciously strengthen political learning. They always strictly demand themselves as a member of the Communist Party, and establish a law-abiding, honest, self-disciplined, enthusiastic service and helping others. The idea of serving the people.
Second, diligent in discriminating and thinking, cultivating their own good service business ability as a client manager, Li Qiuyan deeply understands that if the business is not skilled, it will be difficult to win the trust of customers. For this reason, since the day she became the account manager, she has Strive to be a "service star" and "business expert" as their goal. In order to improve her business skills, she used all available time and opportunities to study hard and study business knowledge. She won the “first place” in the business competition held by the county branch.
In XX, Kaifeng Branch held the “Mobile Cup” service star TV pk contest. She gave up all the rest time to recharge and learn the nutrients of knowledge. During the day, she combined the knowledge she learned with the actual group customer service. A customer. In the evening, pick up the lights and night battles, find the memory of the company's business, and repeat the standard service process. In the three-month competition, she traveled to the county and the city to participate in the sea elections, preliminary competitions, rematches, finals, and every time she was televised, she was able to receive support from many customers. In the end, the hard work pays off, she won the second prize in the service star TV pk contest, and is the first customer manager in the city. This time, she deeply appreciates the joy of giving and the power of customer support.
In the eyes of her colleagues, she is a smart and capable "big busy man." In the hearts of the group's customers, she is the "intimate person" that the customer first thought of. Once, her son had a four-year-old birthday. She was just getting off work, and she was preparing to enjoy the sweetness of wishing in the candlelight. A customer called and asked for a number transfer because of the customer's emergency travel. She did not say anything and immediately answered. After arriving at the customer's unit, she found that the customer's mobile phone was aging. Only by transmitting the business card transfer number, she spent two hours completing the customer's needs. When I got home, my son was already asleep. When I usually work, she often said: "We must understand the needs of our customers. The working hours of our customers are very tight. We must make an appointment system and solve the problems according to the time proposed by the customers. This is Li Qiuyan, a customer demand A mobile person who has served.
In 2019, with her tireless professionalism, she was selected as one of the six outstanding employees and party members in the customer management position in the “I and the company grow together” essay tour. And the five counties reported on the deeds. She has earned her high recognition from her customers with her consistent service quality. In 2019, he was elected as a "member of the Chinese People's Political Consultative Conference" by the Tenth Committee of the Qi County Political Consultative Conference.
Third, actively practice innovation and cultivate a good quality of work ability
In XX, she competed as a squad leader. This is a new starting point. She is determined in her heart: If you want to do your work well, you must devote yourself to your work, do everything you can, and handle every detail.
Strengthen management and open up a new situation in service. "The strength of the individual is like the same drop of water, even if the force is not able to shake the beautiful waves." She used the team culture construction platform to reduce the pressure on the colleagues in the team. In the first half of 2019, she repeatedly revised the various process systems of the proposed team. Up to now, the internal processes of the team have been sorted out more than ten times, and the internal work flow has been smooth, ensuring the rapid improvement of external service quality. In June of this year, she proposed a “multi-personal” group customer visit, regular customer feedback and a daily “five-one” work method for account managers, so that their teams signed business cooperation agreements with a number of group units in a short period of time. The implementation of these three new initiatives has effectively promoted the development of the company's business. In the group customer service field, their group service performance has been ranked in the forefront for three consecutive years. She has also been rated as “Excellent Account Manager” for five consecutive years. Excellent performance employees."
Intensive farming and deep-cultivation team culture construction. In 2019, it was the promotion year for the construction of the “team culture” of the provincial company. Since the opening of the “team of the team” in March 2019, the group of “family of loved ones” led by her has been completed in July, and a total of 809 articles have been written. In the process of writing, she asked everyone to record each blog with their own voice in the principle of “seeking truth and seeking truth”. Let "Banbo" become the platform for everyone to "communicate with heart and make friends with each other", better unite the strength of the team and become the service platform for the team's spiritual civilization construction. In order to participate in the "Excellent Totem Competition" selection event held by the provincial company, she carefully prepared a number of programs. After careful scrutiny, discussion and screening, the "logo" of the "Family Love Family" team was rated as "Excellent" by the provincial company in May. prize". In June, the team was awarded the “Maximum Progress Award” by Kaifeng Branch. The flowering and result of the team culture construction marked her determination to break through the conventional service concept, create a new service model, and move toward the excellent team.
Fourth, summing up the results, from the XX year to the present, she has won many honors, behind the flowers and applause, is the belief of transcending self, is the firm attachment of the ordinary post. With a bit of effort, she has grown step by step over the past eight years:
During the XX year as the squad leader, the Bank of China team was rated as “excellent store” by the Jixian branch; in 2019, the loyalty center group was rated as “advanced team” by the county branch; in 2019, it was the ambassador of the ward team. The blog management work was rated as the “fastest progress award” by Kaifeng Branch; in 2019, as the squad leader, the large customer center team design totem was awarded the “Excellence Award” by Henan Provincial Company;
Because of her excellent work, she also got the company's affirmation: XX Kaifeng branch company "civilized staff paces"; XX Kaifeng branch service star TV pk contest won the "service star", "advanced workers"; XX year opened The company's "Top Ten Employees"; 2019 Kaifeng Branch "Excellent Party Member", "Excellent Female Employee", Jixian Committee "New Long March Assault"; 2019 Kaifeng Branch "Top Ten Employees".
As a party member, she has always closely linked individuals and the collective, and devoted herself to the work of every day in the dedication of the small family. She is practicing “pursuing customer satisfaction” with her own practical actions. The purpose of the service, with the youth to write "four excellent" party members new style.
First, attach importance to theoretical study, and cultivate a good political and ideological quality as a party member, must have a strong political quality and good ideological quality. In order to cultivate her own distinct political stance and excellent ideological quality, since joining the party in XX, she has earnestly studied party constitution, Marxism-Leninism, Mao Zedong Thought, Deng Xiaoping Theory and the important thinking of the "Three Represents", and supported and implemented the party's line and policy. And policies, insist on using scientific theories to arm their own minds, conscientiously connect with reality, and consciously strengthen political learning. They always strictly demand themselves as a member of the Communist Party, and establish a law-abiding, honest, self-disciplined, enthusiastic service and helping others. The idea of serving the people.
Second, diligent in discriminating and thinking, cultivating their own good service business ability as a client manager, Li Qiuyan deeply understands that if the business is not skilled, it will be difficult to win the trust of customers. For this reason, since the day she became the account manager, she has Strive to be a "service star" and "business expert" as their goal. In order to improve her business skills, she used all available time and opportunities to study hard and study business knowledge. She won the “first place” in the business competition held by the county branch.
In XX, Kaifeng Branch held the “Mobile Cup” service star TV pk contest. She gave up all the rest time to recharge and learn the nutrients of knowledge. During the day, she combined the knowledge she learned with the actual group customer service. A customer. In the evening, pick up the lights and night battles, find the memory of the company's business, and repeat the standard service process. In the three-month competition, she traveled to the county and the city to participate in the sea elections, preliminary competitions, rematches, finals, and every time she was televised, she was able to receive support from many customers. In the end, the hard work pays off, she won the second prize in the service star TV pk contest, and is the first customer manager in the city. This time, she deeply appreciates the joy of giving and the power of customer support.
In the eyes of her colleagues, she is a smart and capable "big busy man." In the hearts of the group's customers, she is the "intimate person" that the customer first thought of. Once, her son had a four-year-old birthday. She was just getting off work, and she was preparing to enjoy the sweetness of wishing in the candlelight. A customer called and asked for a number transfer because of the customer's emergency travel. She did not say anything and immediately answered. After arriving at the customer's unit, she found that the customer's mobile phone was aging. Only by transmitting the business card transfer number, she spent two hours completing the customer's needs. When I got home, my son was already asleep. When I usually work, she often said: "We must understand the needs of our customers. The working hours of our customers are very tight. We must make an appointment system and solve the problems according to the time proposed by the customers. This is Li Qiuyan, a customer demand A mobile person who has served.
In 2019, with her tireless professionalism, she was selected as one of the six outstanding employees and party members in the customer management position in the “I and the company grow together” essay tour. And the five counties reported on the deeds. She has earned her high recognition from her customers with her consistent service quality. In 2019, he was elected as a "member of the Chinese People's Political Consultative Conference" by the Tenth Committee of the Qi County Political Consultative Conference.
Third, actively practice innovation and cultivate a good quality of work ability
In XX, she competed as a squad leader. This is a new starting point. She is determined in her heart: If you want to do your work well, you must devote yourself to your work, do everything you can, and handle every detail.
Strengthen management and open up a new situation in service. "The strength of the individual is like the same drop of water, even if the force is not able to shake the beautiful waves." She used the team culture construction platform to reduce the pressure on the colleagues in the team. In the first half of 2019, she repeatedly revised the various process systems of the proposed team. Up to now, the internal processes of the team have been sorted out more than ten times, and the internal work flow has been smooth, ensuring the rapid improvement of external service quality. In June of this year, she proposed a “multi-personal” group customer visit, regular customer feedback and a daily “five-one” work method for account managers, so that their teams signed business cooperation agreements with a number of group units in a short period of time. The implementation of these three new initiatives has effectively promoted the development of the company's business. In the group customer service field, their group service performance has been ranked in the forefront for three consecutive years. She has also been rated as “Excellent Account Manager” for five consecutive years. Excellent performance employees."
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Intensive farming and deep-cultivation team culture construction. In 2019, it was the promotion year for the construction of the “team culture” of the provincial company. Since the opening of the “team of the team” in March 2019, the group of “family of loved ones” led by her has been completed in July, and a total of 809 articles have been written. In the process of writing, she asked everyone to record each blog with their own voice in the principle of “seeking truth and seeking truth”. Let "Banbo" become the platform for everyone to "communicate with heart and make friends with each other", better unite the strength of the team and become the service platform for the team's spiritual civilization construction. In order to participate in the "Excellent Totem Competition" selection event held by the provincial company, she carefully prepared a number of programs. After careful scrutiny, discussion and screening, the "logo" of the "Family Love Family" team was rated as "Excellent" by the provincial company in May. prize". In June, the team was awarded the “Maximum Progress Award” by Kaifeng Branch. The flowering and result of the team culture construction marked her determination to break through the conventional service concept, create a new service model, and move toward the excellent team.
Fourth, summing up the results, from the XX year to the present, she has won many honors, behind the flowers and applause, is the belief of transcending self, is the firm attachment of the ordinary post. With a bit of effort, she has grown step by step over the past eight years:
During the XX year as the squad leader, the Bank of China team was rated as “excellent store” by the Jixian branch; in 2019, the loyalty center group was rated as “advanced team” by the county branch; in 2019, it was the ambassador of the ward team. The blog management work was rated as the “fastest progress award” by Kaifeng Branch; in 2019, as the squad leader, the large customer center team design totem was awarded the “Excellence Award” by Henan Provincial Company;
Because of her excellent work, she also got the company's affirmation: XX Kaifeng branch company "civilized staff paces"; XX Kaifeng branch service star TV pk contest won the "service star", "advanced workers"; XX year opened The company's "Top Ten Employees"; 2019 Kaifeng Branch "Excellent Party Member", "Excellent Female Employee", Jixian Committee "New Long March Assault"; 2019 Kaifeng Branch "Top Ten Employees".
As a party member, she has always closely linked individuals and the collective, and devoted herself to the work of every day in the dedication of the small family. She is practicing “pursuing customer satisfaction” with her own practical actions. The purpose of the service, with the youth to write "four excellent" party members new style.
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