Summary of standardized management of power supply
In recent years, the power supply company has created a standardized power supply business office as a breakthrough, and created a provincial first-class power supply enterprise as a carrier to continuously strengthen service means and standardization work, and realized zero complaints in power supply services. All of our 11 power supply stations have passed the provincial company's standardized inspection and acceptance, 10 business windows have been awarded the “demonstration window” by the provincial company, and the customer service center has won the honorary title of “Model Window” of State Grid Corporation. Through years of exploration and practice, we have developed a distinctive road to creation in the standardized management of power supply.
First, moderate adjustment of personnel, reasonable set of positions We always focus on the spirit of the superior company, combined with the company's actual, continuous exploration and innovation. Especially in the post setting and institutional reform of the power supply station, many times to determine the setting of the power supply. According to the power supply and the power grid, our company has set up eleven power supply offices. Three of them are based on the principle of territoriality. The substations in each location are managed by the local power supply station and implement the unified management mode.
The main positions of the power supply station are long, security personnel, full-time measurement, line loss full-time, industry expansion report special responsibility, charge squad leader, meter reader, operation worker, total squad leader, maintenance electrician. The setting of the post is based on the management needs of the power supply. It has implemented a multi-disciplinary and multi-functional management to promote the improvement of the quality of the workforce.
Second, to clarify the scope of work, to promote normative services to clarify the job responsibilities and tasks of the power supply, is a prerequisite for standardizing employee service behavior. Each power supply station is responsible for implementing the policies, regulations, rules and regulations and standards of the power industry within the scope of the Institute and the townships, strictly implementing the national electricity price policy, earnestly doing a good job in the management of rural electricity tariffs, and being responsible for the safe use of electricity in the areas under its jurisdiction. Regularly carry out safety electricity inspection and publicity and education, maintain the order of power supply and use; be responsible for the ideological education, business training and job evaluation of the staff of the firm. To provide customers with a full range of quality services; responsible for the line loss management of the distribution network within its jurisdiction, do a good job of saving electricity, publicize the business census, severely investigate and crack down on theft of electricity; responsible for developing the agricultural power market, responsible for the power supply Businesses such as new installation, capacity expansion, change and temporary power consumption of low-voltage users in the business area; acceptance of new installation and capacity expansion of high-voltage users, transfer to the Ministry of Power Marketing for approval; responsible for the operation of 35, 10 kV substations and Operation management, overhaul and maintenance of the distribution network of the power supply area under its jurisdiction; responsible for conducting power metering management and power marketing in the area under its jurisdiction, inspecting the transit line of the upper-level power grid in the area under the inspection and inspection, and discovering the hidden dangers of the accidents in a timely manner, completing the various reports issued by the company Technical and economic indicators and various tasks assigned. Only when the responsibilities are clear can the completion of various tasks be ensured.
Third, the establishment of the chapter system, there are chapters to follow the establishment of a set of "the duties of the power supply station", "work standards", "management standards." Responsibilities and standards cover all the work contents of the power supply station. There are requirements and working methods for each job, as well as the work standards and assessment methods for the job. The assessment results are linked to the benefit wages rewarded in the month, and the system is used to ensure the new system. The smooth operation of the staff really makes the staff have a law to follow and has rules to follow.
The assessment methods and methods of the power supply station: The annual system is implemented with a percentage system, and the assessment points are linked to the employees' economic interests. The assessment content of the power supply station: While strictly assessing the daily work of the power supply station, the focus is on the work quality and execution of the employees, business training and safety work, and achieved remarkable results. Safety accidents and family planning are vetoed by one vote. The electricity rate recovery rate, compliance with disciplines, and letters and visits are all verified according to the principle of plot evaluation until the qualification is cancelled.
Fourth, focus on safety management, and strive to improve the quality of employees. The safe production of power supply is the basis for the stable development of the entire enterprise. The company has formulated an annual safety training plan, determined the safety management objectives, and successively issued a set of measures and systems such as the “Safety Responsibility Assessment Method”, “Safety Apparatus Management System” and “Two Tickets Management Measures”. In the safety work, we will focus on the following aspects: First, strictly implement the "safe production one-vote veto" system, and conscientiously implement the safety production responsibility system for the first responsible person of the power supply. The second is to improve and improve the three-level safety management network, implement safety target management and risk collateral, and implement heavy rewards. The third is to firmly establish employee safety awareness, do a good job in the pre-class class and other systems, and do a good job in spring and winter safety inspections, safety evaluation, power supply security management year and other activities. The fourth is to adopt a flexible and diverse form of education to continuously improve the consciousness of employees' safe production. Fifth, around the theme of the “Safe Production Month” campaign, we carried out voluntary publicity and vigorously created a good atmosphere of “care for life and safety”. Sixth, around the requirements of the standardization work workflow of the power supply, the level of grasp, security work has been responsible for everything, some supervision, implementation, assessment, to achieve control and control of safe production management.
Strengthen the business training for employees. Adopting effective methods, likes and feelings, and rewarding and punishing methods and methods to continuously improve the overall quality of employees, and get twice the result with half the effort. The training methods include pre-job training, power supply training, company centralized training, delivery training, joint training with universities, and batch training in batches. In addition to business knowledge, the content of the lectures also includes political theory study, party discipline regulations, professional ethics, etc. Through training, the overall quality of employees has been significantly improved. Where the work is not active, the work style is not solid, the opinions are reflected, and the tasks cannot be satisfactorily completed. We mainly carry out exchanges in different places and have received good results.
In order to achieve the goal of standardization of hardware facilities, the company has invested more than 600,000 yuan in the past two years to upgrade and install equipment and install mis-locking devices for 11 power supply stations, equipped with safety equipment for all types of personnel, and invested More than 500,000 yuan has been laid for the power supply, equipped with modern office equipment such as computers and printers, enabling information processing and data processing to achieve online office work.
At present, the power mis system network has covered all the power supply companies of the company. The use of office automation and marketing systems has created a systematic, stylized and professional digital platform for the standardization and scientific management of power supply.
V. Establishing standardized operation procedures and standardizing employee behaviors The standardization operation procedures include: safety management, production management, marketing management, professional management, quality service, and comprehensive management. The provincial company issued 46 work processes. This work flow is sent to the relevant departments and power supply stations, and all departments and power supply stations are required to propose amendments to the actual work flow of the company. Leaded by the company's corporate planning department, security, biotechnology, marketing and other departments to discuss and determine the company's work process. In order to implement the work process, the company organizes relevant personnel to go to the power supply stations, explain the various processes, how to use them, and how to conduct assessments. And complete the relevant procedures of the process in the process of circulation, and put forward corresponding safeguard measures for the normal operation of the process. At present, we are working on the improvement of standardized work instructions, which will help to standardize the work behavior of employees. Realize a standardized and efficient work pattern.
“Beginning with customer needs and finally customer satisfaction” is both a solemn commitment and an obligation to fulfill. Through work practice, we deeply realized that the standardized management and standardization work of power supply is an important part of our work, which directly reflects the level of management of a power supply enterprise, directly affects the image of the power supply department, and directly affects the power supply enterprise. Economic benefits.
The standardized management and standardization of power supply is a concrete manifestation of our power supply enterprise's practice of “xxxx” and service for “agriculture, rural areas and farmers”. It is a long-term and important strategic task that adapts to the socialist market economy and focuses on enterprise development. It is the foundation and window of the power supply enterprise. Standardized management and standardization of power supply work and deepening of quality services are inseparable. The two aspects of work complement each other and promote each other.
Only by strengthening the standardized management of power supply stations and striving to improve various management levels can we promote the continuous improvement of quality service levels. The improvement of quality service standards and standards has further promoted the strengthening of the standardized management of power supply. Both aspects of work must always be taken seriously and often unremitting. Self-pressurization and solid work, actively innovating on the basis of consolidating achievements, constantly injecting new content and vitality, and constantly pushing forward the standardization management and standardization work of power supply.
First, moderate adjustment of personnel, reasonable set of positions We always focus on the spirit of the superior company, combined with the company's actual, continuous exploration and innovation. Especially in the post setting and institutional reform of the power supply station, many times to determine the setting of the power supply. According to the power supply and the power grid, our company has set up eleven power supply offices. Three of them are based on the principle of territoriality. The substations in each location are managed by the local power supply station and implement the unified management mode.
The main positions of the power supply station are long, security personnel, full-time measurement, line loss full-time, industry expansion report special responsibility, charge squad leader, meter reader, operation worker, total squad leader, maintenance electrician. The setting of the post is based on the management needs of the power supply. It has implemented a multi-disciplinary and multi-functional management to promote the improvement of the quality of the workforce.
Second, to clarify the scope of work, to promote normative services to clarify the job responsibilities and tasks of the power supply, is a prerequisite for standardizing employee service behavior. Each power supply station is responsible for implementing the policies, regulations, rules and regulations and standards of the power industry within the scope of the Institute and the townships, strictly implementing the national electricity price policy, earnestly doing a good job in the management of rural electricity tariffs, and being responsible for the safe use of electricity in the areas under its jurisdiction. Regularly carry out safety electricity inspection and publicity and education, maintain the order of power supply and use; be responsible for the ideological education, business training and job evaluation of the staff of the firm. To provide customers with a full range of quality services; responsible for the line loss management of the distribution network within its jurisdiction, do a good job of saving electricity, publicize the business census, severely investigate and crack down on theft of electricity; responsible for developing the agricultural power market, responsible for the power supply Businesses such as new installation, capacity expansion, change and temporary power consumption of low-voltage users in the business area; acceptance of new installation and capacity expansion of high-voltage users, transfer to the Ministry of Power Marketing for approval; responsible for the operation of 35, 10 kV substations and Operation management, overhaul and maintenance of the distribution network of the power supply area under its jurisdiction; responsible for conducting power metering management and power marketing in the area under its jurisdiction, inspecting the transit line of the upper-level power grid in the area under the inspection and inspection, and discovering the hidden dangers of the accidents in a timely manner, completing the various reports issued by the company Technical and economic indicators and various tasks assigned. Only when the responsibilities are clear can the completion of various tasks be ensured.
Third, the establishment of the chapter system, there are chapters to follow the establishment of a set of "the duties of the power supply station", "work standards", "management standards." Responsibilities and standards cover all the work contents of the power supply station. There are requirements and working methods for each job, as well as the work standards and assessment methods for the job. The assessment results are linked to the benefit wages rewarded in the month, and the system is used to ensure the new system. The smooth operation of the staff really makes the staff have a law to follow and has rules to follow.
The assessment methods and methods of the power supply station: The annual system is implemented with a percentage system, and the assessment points are linked to the employees' economic interests. The assessment content of the power supply station: While strictly assessing the daily work of the power supply station, the focus is on the work quality and execution of the employees, business training and safety work, and achieved remarkable results. Safety accidents and family planning are vetoed by one vote. The electricity rate recovery rate, compliance with disciplines, and letters and visits are all verified according to the principle of plot evaluation until the qualification is cancelled.
Fourth, focus on safety management, and strive to improve the quality of employees. The safe production of power supply is the basis for the stable development of the entire enterprise. The company has formulated an annual safety training plan, determined the safety management objectives, and successively issued a set of measures and systems such as the “Safety Responsibility Assessment Method”, “Safety Apparatus Management System” and “Two Tickets Management Measures”. In the safety work, we will focus on the following aspects: First, strictly implement the "safe production one-vote veto" system, and conscientiously implement the safety production responsibility system for the first responsible person of the power supply. The second is to improve and improve the three-level safety management network, implement safety target management and risk collateral, and implement heavy rewards. The third is to firmly establish employee safety awareness, do a good job in the pre-class class and other systems, and do a good job in spring and winter safety inspections, safety evaluation, power supply security management year and other activities. The fourth is to adopt a flexible and diverse form of education to continuously improve the consciousness of employees' safe production. Fifth, around the theme of the “Safe Production Month” campaign, we carried out voluntary publicity and vigorously created a good atmosphere of “care for life and safety”. Sixth, around the requirements of the standardization work workflow of the power supply, the level of grasp, security work has been responsible for everything, some supervision, implementation, assessment, to achieve control and control of safe production management.
Strengthen the business training for employees. Adopting effective methods, likes and feelings, and rewarding and punishing methods and methods to continuously improve the overall quality of employees, and get twice the result with half the effort. The training methods include pre-job training, power supply training, company centralized training, delivery training, joint training with universities, and batch training in batches. In addition to business knowledge, the content of the lectures also includes political theory study, party discipline regulations, professional ethics, etc. Through training, the overall quality of employees has been significantly improved. Where the work is not active, the work style is not solid, the opinions are reflected, and the tasks cannot be satisfactorily completed. We mainly carry out exchanges in different places and have received good results.
In order to achieve the goal of standardization of hardware facilities, the company has invested more than 600,000 yuan in the past two years to upgrade and install equipment and install mis-locking devices for 11 power supply stations, equipped with safety equipment for all types of personnel, and invested More than 500,000 yuan has been laid for the power supply, equipped with modern office equipment such as computers and printers, enabling information processing and data processing to achieve online office work.
At present, the power mis system network has covered all the power supply companies of the company. The use of office automation and marketing systems has created a systematic, stylized and professional digital platform for the standardization and scientific management of power supply.
V. Establishing standardized operation procedures and standardizing employee behaviors The standardization operation procedures include: safety management, production management, marketing management, professional management, quality service, and comprehensive management. The provincial company issued 46 work processes. This work flow is sent to the relevant departments and power supply stations, and all departments and power supply stations are required to propose amendments to the actual work flow of the company. Leaded by the company's corporate planning department, security, biotechnology, marketing and other departments to discuss and determine the company's work process. In order to implement the work process, the company organizes relevant personnel to go to the power supply stations, explain the various processes, how to use them, and how to conduct assessments. And complete the relevant procedures of the process in the process of circulation, and put forward corresponding safeguard measures for the normal operation of the process. At present, we are working on the improvement of standardized work instructions, which will help to standardize the work behavior of employees. Realize a standardized and efficient work pattern.
“Beginning with customer needs and finally customer satisfaction” is both a solemn commitment and an obligation to fulfill. Through work practice, we deeply realized that the standardized management and standardization work of power supply is an important part of our work, which directly reflects the level of management of a power supply enterprise, directly affects the image of the power supply department, and directly affects the power supply enterprise. Economic benefits.
The standardized management and standardization of power supply is a concrete manifestation of our power supply enterprise's practice of “xxxx” and service for “agriculture, rural areas and farmers”. It is a long-term and important strategic task that adapts to the socialist market economy and focuses on enterprise development. It is the foundation and window of the power supply enterprise. Standardized management and standardization of power supply work and deepening of quality services are inseparable. The two aspects of work complement each other and promote each other.
Only by strengthening the standardized management of power supply stations and striving to improve various management levels can we promote the continuous improvement of quality service levels. The improvement of quality service standards and standards has further promoted the strengthening of the standardized management of power supply. Both aspects of work must always be taken seriously and often unremitting. Self-pressurization and solid work, actively innovating on the basis of consolidating achievements, constantly injecting new content and vitality, and constantly pushing forward the standardization management and standardization work of power supply.
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