Travel agency's year-end summary

Part 1: The outlook and summary of the work

I have been involved in the calculation of the project for nearly 4 years and have successfully participated in the organization of tourism projects. Established a good information channel relationship with a number of scenic, catering and aviation coordinators. It has been trained and cultivated, and is accustomed to paying attention to industry trends and development work attitudes.
Because all of this enthusiasm comes from personal love for the travel industry.
Regarding the work of metering, my understanding is the following.
1. Reception area cooperation channel information statistics
The formulation of a perfect tourism route plan needs to be considered in combination with the overall trend of the tourism industry, the real-time market conditions of the reception area, and policy interference. The goal is to reduce the cost of the line and improve the quality of the line service.
To maximize the company's overall revenue with price and service. Therefore, this requires us to keep in charge of the normal means of normal operation, but also to continue to learn, study, and keep abreast of the ever-changing new dynamics, new information, to improve the level of operation.
Specifically, we must grasp the price fluctuations of hotels and restaurants; adjustment of sea, land and air prices, changes in flights; local new attractions, new routes, can not rely solely on "listening to people" or "calling" Q: "We must strive to focus on field visits as much as possible, and only have detailed and accurate first-hand materials. In order to calm down and fight,
The obstacle operation is quick and fluent. Therefore, the pre-preparation of information is coordinated. Whether it is for the determination of my personal travel route plan, the constructiveness of the company's line service image is also good. Both have far-reaching significance.
2. Line plan development
The above information is statistically integrated. In the process of formulating the tourism project plan, I will focus more on the “system” and “quickness” of the project plan. The formulation of conventional programs is nothing more than “5”. Therefore, in addition to being patient and thoughtful, I am also special
Pay attention to two words. The first word is “fast”. For example, when answering the channel question, it can't be more than 24 hours. It can be solved immediately. The speed of solving the problem often represents the operation level of the travel agency and will be well established in the industry circle. Word of mouth, race against time, and act quickly.
It is my consistent work creed. The second word is "quasi", that is, accurate, one-on-one, and when it comes to doing, "not emptying the gun." After all, credibility is the fundamental development of individuals and companies in the long run.
3. Tourism reception work
Tourism reception is the first step in the company's external performance. It first represents the image of the travel agency. The specific performance lies in the processing of details. After all, a good impression, not superficial by gorgeous rhetoric, can directly influence the choice of customers.
Sincerity, humility and skill are the constant principles for accomplishing this work. From the perspective of the other party, consider the actual needs of customers, combined with the advantages of the company's resource projects to meet the needs of each other. I think this is the complete reception work, and the ultimate goal.
4. Industry form tracking learning
Through several years of work, I deeply realized that as a person who is planning to adjust, not only must "head and pull the car", but also "look up and look at the road", we must learn first, learn quickly, learn one step early, and be armed with rich knowledge. Own,
Get the latest information from all channels at the fastest speed, and put it into research and application, you can truly "pre-emptive". I am eager to learn, and the knowledge-based operation is the embarrassment that I have summed up in the work of participating in the adjustment.
Of course, the overall improvement of the staff of the program does not mean that everything can be arranged perfectly as a measure. Many times, under the influence of objective factors, many travel plans have to be stagnant or cancelled.
The loss caused by these changes is also a last resort. What we can do is to try to grasp the changes in the outside world in a more timely and comprehensive manner. And make timely changes according to their actual situation, in order to adapt to changes in the entire work environment throughout the tourism industry and even the entire society.
Summary: The work of metering is the core of the company. It is necessary to understand more, ask more questions, and be careful to do the work of planning.

Part 2: Summary of the 20xx year adjustment work

I have been in the company for more than 2 years. I have participated in organizing many tourism projects, established good information channel relationships with many scenic spots, restaurants, hotels and fleets, and have trained and cultivated the habits to pay attention to industry trends and development. Work attitude. I have had some understanding of this position in such a long time:
The calculation is the general arrangement and overall design of the travel agency to complete the connection and implement the plan. It has strong professionalism, autonomy and flexibility. Just like the chef is cooking for the guests, the meter also prepares the different tastes of “sour, sweet, bitter, spicy and salty” for the salesmen to meet different teams. "Taste." For this upcoming year, I will summarize my four major work.
First, quality supervision:
1. Through the full companion and tour guide account quality feedback form to understand the details of the whole process, through the place to accompany the level of the full companion, through the salesman to understand the full accompanying tour guide
2. Feedback of the quality of the reception to the resource supply unit in a timely manner. If there is a warning about the quality problem, it is necessary to deduct the corresponding group
3. Record and archive in time. Each time you make a plan, you should first review it according to the resource quality file. After the review is no problem, send it to the salesman and tour guide.
4, try to choose a more familiar supplier
Second, cost control:
1, first of all to be familiar with the cost law, especially the price of the car, you can quickly calculate the first time
2, the establishment of a complete and complete variety of EXCEL files
3, the first time to understand the various elements of tourism activities
Third, improve efficiency
1. Be able to adapt to the call and change supply resources at any time, especially for popular routes. Mobile phone information must be comprehensive and accurate.
2, as the saying goes, good memory is not as bad as the pen, must record all the purchase information. Need to check every day to see if you have forgotten the purchase
3. The design of the order form item should be comprehensive and reasonable, without missing any possible items.
4, the first time to complete the consultation - run-in - procurement - change - determine - record
5. Familiar with the regular line, especially the short-term date, price, and ground connection, so that you can accurately answer the order of the business personnel before purchasing.
6, there is a fixed group plan and issued to relevant personnel in a timely manner
7. Collecting online purchase orders in a timely manner, without causing statistical lags and mistakes
Fourth, settlement control
1. Peer regular settlement and single group business settlement, there must be different settlement control
2. Gradually establish a regular settlement system with suppliers
3, single group single calculation business: prepayments as low as possible, to avoid paying the full amount before the group, generally according to different ground conditions, tight control of the payment rhythm
4, in the face of dunning to have a unique ability to adapt
5. Strictly review the tour guide's accounts, and be keenly aware of the inferior behavior of the tour guides in the process of bringing the group may be perfunctory quality increase reimbursement
6, out of the reserve fund to be received in advance, like financial reporting, to facilitate financial preparation in advance, so as not to cause a lot of money caused by the temporary situation
All of the above are my work, and there are still many shortcomings. Therefore, in 2019, I will use the most important ones to improve efficiency and make the following points:
First, humanization: In the speech and answer the phone should be polite, develop the habit of using "immediately", "please rest assured", "multi-cooperation" and other "modest words." Each call, each confirmation, each inquiry, each description must be full of emotions to reflect the sincerity of cooperation to show the strength of the travel agency.
Second, the organization: must carefully read the plan, the focus is on the number of people, the number of rooms used, whether there is a natural single room, whether the child is in bed, etc.; when the problem is found in the verification, notify the other party in time, and quickly make changes. If the number of people increases or decreases, it is necessary to exchange vehicles in time. Organizationalization is the core of standardization, a prelude to standardization, and the basis of stylization.
Third, thoughtful: Although things are complicated and chaotic, but the mind must always be awake and implement item by item. To be patient and thoughtful, answer the salesperson's inquiry, use affirmative words, or not, what should I do? What can I do if I can't? Can't be ambiguous, it's like it.
IV. Diversification: It is not easy to group a group. Often, the price is lower and the quality is better. The metering often plays a big role in it. Therefore, the metering staff should prepare several sets of different price plans for the itinerary to meet the needs of different tourists, while leaving a reasonable profit margin. There are more plans, more details, and more. You can "block the troops and cover the water."
5. Knowledge: It is necessary to have regular professional knowledge. We must be good at learning, be willing to delve into, keep abreast of the ever-changing new dynamics, new information, to improve the professional level, work hard to learn new ways of working, and constantly carry out "self-charging" in order to be higher, faster and more accurate. Stronger. If you want to grasp the price fluctuations of hotels and restaurants; the adjustment of sea, land and air prices, the changes of flights; the situation of new local attractions and new routes, you can't rely on "listening to others", you need to ask by phone, field trips, only to master the details and accuracy. With one-handed materials, you can calmly fight and answer.
I hope that in the new year, my colleagues can put forward reasonable and scientific suggestions to improve my work content to achieve the goal of doing the logistics work for the sales staff. thank you all!

Part 3: Summary of the work of the adjustment

The metering work has very strict requirements for employees. For those who are engaged in the first time, there is always some work that is not in place. Even some old ones are easy to make common sense mistakes. The following are the eight taboos of the travel agency's work done by the author.
1. Verbal confirmation or unclear confirmation. When the relevant cooperation unit determines the reception matters of eating, living, traveling, traveling, purchasing, entertainment, etc., it must receive a confirmation letter from the other party that has an official seal or a business-specific seal, or the other party has an official seal or business. The fax confirmation of the special chapter shall prevail and be verified, and the verbal confirmation or online chat confirmation of the other party shall not be accepted, even if the other party is a very familiar partner.
2. The work is unorganized. It needs to deal with all kinds of daily or unexpected events, and it also needs to deal with all kinds of people. This requires the staff to be organized, plan, prioritize, and prepare for various situations. Processing plan. It is necessary to be familiar with the basic situation of each running team and to communicate in two directions at the right time.
3. Delay response. The staff of the meter should pay attention to each request for response, and must not delay or cope. Otherwise, it will be a mistake or a loss of customers. For example, if the other party asks you to provide a quote for a product, or a travel route design, you must extract relevant information from your database as soon as possible, and after processing and retouching, reply within 3-5 minutes.
4. Abuse of communication equipment. The metering staff should be concise and clear about the calls made or entered, and they should not be able to idle too many irrelevant topics. At the same time, the meter must be turned on 24 hours to ensure smooth communication. At present, the younger generation of tourism practitioners has become more and more obvious. There are many topics among young people. Some people often chat with each other in the name of work, so as to achieve the purpose of embracing customers. However, this method of wasting time and wasting resources is not advisable. The time to compliment you and the other party is used to how to get the team done, and you will get more customers. Making full use of communication equipment is also a necessary quality as a qualified measure.
5, the work is not elaborate. The staff should be careful and rigorous, with a careful heart and eyes, and be able to find subtle changes in the reception plan. They should carefully study the special requirements and have the awareness of repeated inspections and detailed inspections. Putting the precautions that need to be explained to the receptionist to the written matter, you can't just think about it in your mind or think about it temporarily.
6. The itinerary is unreasonable. It is necessary to fully understand and observe the food, accommodation, travel, travel, purchase, entertainment and other matters in this reception area, and also to grasp the latest changes in these matters, and to properly arrange the tourist reception plan with the most optimal combination. . For some activities such as watching the sunrise, watching the tide, watching the competition, etc., we must strictly control the time, place, rules, taboos, routes and so on. It is necessary to communicate with the relevant reception personnel in a timely manner and listen to their opinions and suggestions humbly.
7. Lack of communication with outreach personnel. When planning the team reception plan and reception staff, we must contact the outreach personnel of the group to learn more about the team's relevant information and special requirements, and make a targeted reception plan accordingly. Only by strengthening communication and enhancing understanding can we provide tourists with more comfortable services.
8. Lack of understanding of cooperatives. When you contact a cooperative travel agency, you need to have an in-depth understanding of it. Information such as scale, industry credit, and group size must be mastered. Whether the “black agency” or the department should be strictly verified.
Quotation—a “singing” in business. The way is based on the industry, the travel agency uses fax, today, with the help of Fax-mail, QQ or MSN to "sing" their selling price. It is not difficult to make a standard quotation. What is difficult is whether a quotation with summary, quality, strength and even sentiment can shake the heart of the buyer – win the team.
Good quotation depends on the quality of the job
The first is written quality
Travel agency quotations are made in an industry-specific format, which is different from official document writing, allowing for omitting irrelevant items such as titles, reasons, and copying.
basic requirements:
The format of the desk must be conspicuous, standardized, and stressful. It must be consistent with the CI system of the enterprise, especially to correctly express the main indications of the firm, brand, and reply, change, etc.;
The text must be clear and easy to read;
The font and font size are chosen appropriately.
These points seem simple. In actual use, some people only consider saving the layout, squeezing a lot of content together, making a face of "vicissitudes", and being overwhelmed; some people only choose fonts and font sizes according to their own likes and dislikes. The other party should read the text as you feel. When I was working, I chose to use the fonts several times to try to figure out: Most of them recognize the Song dynasty; they accept the Wei body outside; they also have the black body. To this end, I have set up special font templates for those long-term customers.
Followed by the quality of the text
The quality of the quoted text reflects the technical “level” and “content” of the OP. The expression of the text must conform to the expression norms of the industry; in the quotation, after the tribute to the creator, the quotation basis is first summarized; then, according to the schedule, itinerary, special arrangement, quotation, and contact information, the text is required to be refined and expressed. Accurate, especially the description of the attraction, should be different from the product promotion.
The third is the operating speed
The international norms of the past are 24-hour receipts. With the development of information and increasing competition, today's feedback rate has been reduced from 8 hours to 2 hours or even 10 minutes. Personal experience, the other party will unconsciously judge the quotation side's business proficiency from the speed of the receipt, and take advantage of the delivery team's measurement. The aura of OP has eaten this mouth, fast, precise, accurate and impeccable. In this way, you can save time, effort, time and effort.
The fourth is telephone contact
When the other party receives the quotation, if there is an extended inquiry, or a differential check, telephone communication becomes inevitable. Answering the call is the basis of the foundation. In principle, whoever quotes who answers. Requirements: courteous and enthusiasm, use Mandarin, clear voice, answer questions accurately and decisively. There are four taboos, one avoids the wrong name of the other party, Hu is right, and is both rude and untrustworthy; the second bogey "semi-automatic" Mandarin, the tone is inaccurate, and the laughter is generous; the three taboos are ambiguous, such as "may", "should", dragging the water, Let the other party do not know what to do; four bogey business is not familiar, such as "wait a moment, I check", etc., so that the other party distressed telephone charges.
Good quotes depend on complete information
With a beautiful, neat, and neat written effort, you need the actual content that can be used to express your quotation. In practice, the complete quotation must convey the following information to the requesting party:
1. Full business information
An OP that undertakes the quotation work does not have 500 group operations experience, otherwise it will not be able to approach "excellent". In the long-term tempering, the growth of OP is in parallel with the continuous accumulation of business information held by individuals and the accumulation of control experience. Measuring a qualified OP is the primary criterion for getting good business information and using it effectively. For OPs that implement quotations, business information refers to the knowledge and understanding of all tourism-related resources in the quotation area. For hotels, not only must we clarify the prices of all the different periods, but also the details of the area, social conditions, room conditions, security, parking spaces, breakfast, etc. For the car, not only must the price be clarified, but also the details of the model, configuration, condition of the car, the natural situation of the driver, the stopping cost of the remote line, the accurate moving mileage, and so on. In the same way, it also includes important elements such as restaurants, attractions and tour guides. Among the above factors, the control of information dynamics is the most critical. Because the above factors often change with the influence of the dry season, major activities, government behaviors, etc., the personnel who are required to engage in quotation must deliberately track the dynamic information.
2. Skillful handling ability
OP's skilled handling ability is the key to gaining the trust of the other party. The first is the skilled correspondence. Different countries outside the country, as well as domestic Guangdong, Beijing, East China, Shanghai, Xi'an and other regions have different inquiry methods, and "bargaining" is also very different. OP should have the ability to "see people to serve dishes", not only to be familiar with the inquiry characteristics of different countries and regions, but also to understand the personality of the other party's OP, but also to implement different quotation strategies. Secondly, the skilled control is also manifested in: quick browsing of the inquiry - quick capture of the inquiry key points - quick expression of the quotation features - quickly form the quotation text - quickly pass the quotation information. The key is fast, quick response, quick response, fast and smooth, and never lose the "trust" due to minor mistakes; the third is to be comfortable. In the face of different requirements in the inquiry, the OP needs to provide a diversified choice to the other party in the quotation. For example, the same variety of changes in the line, the combination of different star-rated accommodations, the selection of various modes of transportation, and the combination of quotations for the purpose of reducing the intuitive price.
3. Reasonable trip configuration
The itinerary in the quotation is another major focus after price expression. The itinerary is divided into three parts in the earlier quotation:
A. Schedule - daily visits to attractions, stops, places to eat, etc.;
B. Itinerary - daily moving distance, transportation, departure time, shopping point, hotel stay, etc.;
C, special arrangements - flavor meals, entertainment projects, language guides, alternative standards, special details, etc.;
It is not difficult to see that the position of the itinerary in the offer. I often hear such complaints in practice: Why do the other parties always think that my price is high, and don’t take a closer look at my itinerary? Most of the reasons are that there is no serious re-creation of the quoted trip, or the textual expression of the itinerary is ignored. In general, the most detailed itinerary is the key to deriving the final price. The mature OP in the group community can only obtain the N information in a summary, and at the same time give the quotation of the land agency an objective recognition. Although there are many rules for the arrangement of the schedule to follow, there is a big difference between the brain and the mind. Therefore, if learning to make a phone call is the basic skill of the tune, then learning to travel is the first condition for making a good offer. Don't neglect this part, let alone "the radish is not washed" or simply handwritten the quote on the other party's inquiry. This is a professional quality issue.
4. Affective price levels
The attitude of quotation should be courteous, reflected in the price should be cautious and practical. Price is the most important element of the quoted elements. Usually, the price quoted by a travel agency is based on the “additional pricing method”, but there are many variables outside the rules. The key is to grasp the above-mentioned contents, integrate as much information, resources, peer price, market conditions and related functional relationships as possible, and calculate the price of “intimate”, thus reflecting the level of the overall quotation business of the local agency. . It’s easy to say, and I’m afraid I have to practice for a few years.
5. Preferential settlement methods
Explaining the settlement method after the quotation is an important detail to attract the other party. Usually, the average collection of the group before the group is more than 90%. It is normal to ask the group to pay in full, but it is necessary to distinguish between the following situations:
A. The other party makes a first-level sales and directly charges the direct passengers;
B. The other party makes a first-level sales and directly charges the direct customers;
C. The other party does wholesale sales and charges the retailer directly;
D. The other party will do the secondary sales in a different place, and directly charge the sales to the off-site level.
In practice, when declaring the settlement method to the other party, we must pay attention to different settlement groups for different customer groups. For example, for the A/B category, in principle, full payment is required. If it is an agreed unit, it should make appropriate concessions on the basis of adhering to the agreement according to the size of the batch, the season of the peak season and its ability to advance. For the C/D class, in principle, full payment is required, but it is important to understand that the other party also has a settlement period. You can ask the other party to pay or prepay "large traffic" or a fixed percentage fee, and the balance will be settled after the group. In the operation, in addition to grasping the above principles, we must also pay attention to whether the other party is a series of delegations/specialized groups, etc., after confirmation, further preferential measures are proposed. Generally speaking, there are several reasons for affecting the group's current payment: A. Worried about the quality of reception; B. Need to use the group for turnover; C, complicated financial relationship. Therefore, the ground contact agency should start from the standpoint of the group organization and try to understand and tolerate each other's difficulties. It is true that for the land agency, collecting money is not only a hard indicator for measuring the business sector, but also a top priority for reducing financial risks and ensuring the interests of the company. Therefore, it is seemingly simple to grasp a settlement method acceptable to both parties. In fact, it includes the responsibility of the business staff, reflecting the ability of a travel agency to adapt to the market and its own strength.
6. Complete emergency contact
In a complete quotation, the emergency contact should be specified in the last part. It includes: A. Office communication method; B. 24-hour uninterrupted emergency mode; C. If necessary, provide the hotel, restaurant, and scenic spots listed in the quotation. Ways, etc. For example, once the two sides form a relationship between inquiry and quotation, it is like a chain that has two ends. If the two ends are not the iron chain but the thread, it will be miserable to shut down. In fact, very few people will deliberately commit such low-level mistakes. I have a Beijing friend who has been in the industry for 15 years and never took the MRT. A good, competent OP, can't wait to put the mobile phone chip into the brain, they look at the address book that they carry with them next to life. Please believe that "temporarily unable to connect" and "temporarily unanswered" are generally accidents. Therefore, it is not only the program requirements, but also the prerequisite for obtaining the trust of the other party and making the other party feel "reliable". In fact, the principle of working as a group is the same.
Good quotation depends on the expression of connotation
To prepare a good quotation, in addition to having to have the above basic elements, it must be deliberately expressed in terms of connotation. This expression can be a broad quotation:
1, the details of expression.
A good offer can stand up. The same Word text, simple and complete, full of richness and no lack of spirituality, comprehensive and not congested, rigorous and full of kindness, the words in the lines are caring and considerate. "Is this request too high?" High, not only high but also too "squeaky". But think about it carefully, the extension of human civilization is achieved by human communication. Before the PC and the Internet, it relied on correspondence. Imagine putting the feeling of your original slogan on paper and using the boring itinerary to "walk through...; climb... traverse... watch... enjoy... and then... Come into the dream, string together, I believe, your inquiry will at least say: Wow, your offer is very interesting. Then again, we can't take this as a requirement, it may be unrealistic, and it should not be used as a measure of the quality of work. However, it is absolutely necessary to have a professional attitude of excellence and creativity. Constraining your own work according to such requirements is at least a "color" than in the past. The details reflect care, not only the modification of the text, but also: catering according to the custom of the source of the place; adjusting the sightseeing time and moving distance according to the group type. In short, embodying work, care, intimacy, and meticulousness, first refracting the level of reception on paper.
2, cautious commitment
A cautious commitment is not a cautious, cautious, but daring commitment to seek truth from facts. Usually, due to the location of the travel agency in the industrial chain, it is determined that the enterprise is bound to be restricted by upstream or downstream industries. Especially for the land agency, in the protection of the six major factors, because of the influence of many factors, any link may be weak and fatal. Therefore, in giving the commitment of the group society, it is necessary to truthfully explain the situation such as "high season", "price adjustment", "unforeseeable", etc., and at the same time, a "blatant" commitment. For example, train ticket protection, in fact, the "ticket" itself is not because of the size or favor of the company, or occasional patronage, "always ensure no loss" is just a "dream" of the travel agency. Anyone will have the time to "walk the Maicheng" or "walk through the Maicheng." At the crucial moment, it is the ability to dispose of the problem. It is a problem that dares to be responsible, and it is the "compensation" and the strength and strength. Commitment, I am afraid it is not enough to express in the quotation. This part also needs to communicate with the other party through voice. Of course, the most important thing is that the credibility of the commitment is based on the usual integrity points. The so-called promise is to be honored, and the loss of trust is like a "peeled dog." Therefore, the promise is to be cautious, but be bold. This is tangent.
3. Cooperation sincerity
In the whole quotation, the sincerity of cooperation, so that the other party sees your "heart", is the ultimate goal of quotation. The cooperation of today's travel agency industry has long been no longer confined to the business communication of the group and the two accounts. The difference in travel agencies is "trust", which means "give you peace of mind." The "sincere cooperation" reflected in the quotation conveys to the other party about two meanings: one is "I want to be your group sincerely", because I want to "support the family"; the second is "I sincerely want you to Make money, because without you there is no me. In the specific expression, one bogey "disorderly price" must be left to the group's profit margin; the second bogey "no consultation", must be put in place to think about the group; three bogey "do not act", must be careful to care for each other's inquiry. As a group society, we should respect the "sincere cooperation" of the agency. Don't mistake the euphemism, care, courtesy and concession of the other party as the weak link of bargaining. On the contrary, if the time is long, both sides will feel "good". It is sad to become a kind of relationship. The purpose of "cooperation" is a win-win situation, but it does not only mean that the two sides are only for immediate benefit. "Sincerity" is a profession that respects, treats each other, the prospects, and makes a living together. "Cooperative sincerity" is actually a realm of symbiosis.
Second, the quotation needs to be done by the agency. There are many articles.
1, round-trip big traffic or interval traffic, even including traffic between the attractions, it is best to indicate the shift, departure and arrival time on the itinerary; the fare of the traffic is best reflected, if you can list the price of the different bunks it is good.
2, the price marked on the spot, including the internal and external prices, as well as the fare of the small attractions in the scenic spot, but also indicate the time of the tour, as the specific tour route is also best reflected. Attractions such as Shanghai Oriental Pearl Tower and Hainan Boao Water City should also indicate the price of the attraction.
3, there is generally not much to say on the meal, but you need to design different dishes for visitors in different places, this quotation is also reflected.
4, in the accommodation, in addition to a serious explanation of the room difference, the location of the night, star or hotel and old and new should be reflected.
5, the comprehensive promotion of the line, each line designed by the local agency should have some points or characteristics, these special advertised on the quotation, indicating the design theme.
6. Indicate the effective time of the price of the line.
7. As a ground-based quotation, it is recommended to introduce a commitment system, especially the commitment to the quality of tourism that the group is concerned about, such as: commitment to enter the store no more than one per day; promise no mandatory consumption.

Part 4: Summary of the 20xx year travel agency's work

I don’t know what kind of language to summarize my work this year, because I have done a lot of work this year, but it’s because the children’s relationship has not been long. I am very grateful to the leaders of Wanquan Travel Service for giving me this opportunity to let me touch. A brand new industry. I am familiar with the tourism industry. At the same time, I am the happiest and happy person in the work here. If I am happy to be here, I will use all my enthusiasm to do this work. Big travel agency business.
In fact, a complete summary is the key point. The following is my summary of my work this year: Although I have been engaged in the tourism industry for a few months, now I should be considered a skilled person. I was familiar with the community in the first month before the beginning. The rules and regulations, the itinerary and the quotation of various tourist routes have just begun to feel quite empty, but when I started to accept the business, I felt that it was quite complicated. It was not as simple as I thought. From the beginning, I contacted the customer to Sign the travel route, set the price with the customer, sign the contract with the customer, then contact the local local agency, talk about the price, make a confirmation, and there can be no mistakes in many links in the middle.
The most important thing in the travel agency is the metering, and I just happened to be in this position, so I have to go through the work seriously. If I can do it well in the position, then there is no tourism thing to be stumped. Me, I am a newbie, able to help my colleagues in the community to complete the group business, and I have done a good job of planning, while careful, careful, thoughtful, responsible is also a necessary requirement for the work of planning. Experience is also slowly accumulated in the work, I will be more careful and responsible in the work in the future, so that you can make a qualified and excellent calculation.
The year xx is about to pass, I hope that in the new year, everyone will unite, actively create more benefits for the society, and work hard for us to have more economic income.