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Summary of the year-end summary of the spiritual civilization activities of the Transportation Fee Collection and Inspection Institute

People-oriented quality service traffic regulations collection of the Institute of Spiritual Civilization activities summary of the traffic regulations fee collection and inspection of the existing staff of 4 people, including three have a college degree, is a well-styled, professional and skilled high-quality workforce, responsible The collection and inspection of all motor vehicle traffic regulations in 11 townships and towns throughout the county. Over the years, all employees have used their youth and sweat to make selfless dedication to the development of the county's transportation industry and the construction of "two civilizations." After years of hard work and creation, in XX years, the outstanding work performance and good social image of the audit were named as “provincial civilized units”. In this beautiful and magical land of the Yi Autonomous County, the traffic regulations and fees of the "innovation and dedication" as the motto are like a shining pearl, and compose a song of spiritual construction. First, plastic brand, excellent service, is the purpose of the civilized window created by the auditor. Because of dealing with people, cars and money every day, the traffic regulations and fees have become the "real power unit" in the eyes of ordinary people. It is precisely because of this that all the staff of the auditor understand that if you don't pay attention, you may make mistakes and destroy the image of the unit. First of all, we take "serving the people wholeheartedly" as a guide to action, making a big fuss about the creation of the civilization window, with "excellent service" as the basic foothold. In the course of its establishment, cadres and workers changed their ideas, corrected the style of the industry, cultivated high professional ethics, and strictly implemented various national laws, regulations and policies. According to the instructions and requirements of the superiors, combined with the actual work of their own, put forward the "management level, service level", implement the "five public and one supervision" system, and strive to provide the car owners with the "car first, service first" as the standard. Convenient, to make people familiar with life, a smile, a greeting to the car has become a trend. Secondly, we disclose all the policies, standards, laws and regulations, and the procedures, permissions, and time limits. Strengthen the two lines of defense of self-discipline and other laws. Enhance the transparency of administrative law enforcement, handling approval, and industry management, safeguarding the fairness and fairness of the market, and living the “human relations”, “money clearance” and “power”. At the same time, we also mobilized cadres and workers to actively participate in activities such as “language civilization, image civilization, and behavioral civilization” organized by the unit, strengthen exchanges and cooperation, strengthen self-construction, earnestly accept social supervision, and follow the “internal strength, The requirements of the image of the external tree, striving for first-class work performance. There are achievements in innovation, and there is return in investment. Since the full implementation of the "Caring for the Cargo Wholeheartedly" campaign in 1997, the cadres and workers have been tightened into a rope and devoted themselves to the current work. Excessively complete the various collection tasks issued by the superiors every year. Our company has won honors such as the “Advanced Collection Office” for the collection of bureau fees and regulations. Second, the information, network, is an important measure to create a civilized window. The current information is the era of information, the traditional information processing methods are increasingly unable to adapt to the needs of the department's business expansion. How to simplify the operation of vehicle registration, bill issuance, road maintenance fee collection, etc., centralized management, according to the requirements of the higher authorities, the collection office held meetings several times, extensively listened to the opinions of the people, and learned the advanced experience of the brother units, bold reform. The implementation of computerized office, in the XX years to achieve the province's networking, the collection of business data into the computer, for computer management. Since 1996, the company has overcome all difficulties. With the support of higher authorities, it has invested more than 600,000 yuan to repair office space, add modern office equipment such as computers, set up a government affairs public column, establish an external automation service window, and launch a brand new Business management method. With efficient investment, there is a high efficiency return. In the past, there was a lot of formalities for the collection of fees for a vehicle. Inefficient office work often causes dissatisfaction among car owners. They think that this is the deliberate setting of the card by the levy department. They want to knock on the "bamboo bar" and therefore do not actively cooperate with the fees and fees. Now, the owner of the car from the payment of fees to the ticket, as long as a few minutes, greatly facilitated the owner. In the past, a car owner who often owed a fee wrote in the opinion book of the payment hall: "The efficient office method makes me feel that the transportation fee collection department has provided us with convenience. In the future, I have no reason to default on the payment. Costs!” Third, more talk, often communicate, is the key to the “magic weapon” of the civilized window created by the Institute. To do a good job in ideological and political work, it is essential to talk more and communicate frequently. Since its establishment in 1994, the Institute has insisted on a heart-to-heart and heart-to-heart registration system, that is, employees must talk when they arrive at new positions, and there are expectations. If employees do not go well, they must talk, and they have encouragement; when they encounter difficulties, they must talk. Enthusiasm for help, overcome difficulties; when you receive the honor, you must talk about it, cherish the honor, and quickly wrestle; when the employee is at fault, he must talk, patiently educate, no longer make mistakes; when the employee accepts the punishment, he must talk about it, let go of the burden, and go to the light; when discussing hot issues Talk, clarify the truth, eliminate the troubles; must talk when making major decisions, open government affairs, democratic consultations; must change when making decisions, cause and effect, at a glance; when it comes to criticism, it must be discussed, overcome fear, and dissect problems. Through many years of heart-to-heart talks, the Institute has talked about the experience and talked about the results. Since 1996, I have strictly required myself in my work and life to put an end to all social ugliness. There has not been a serious law enforcement violation. Since the introduction of the civilized demonstration "Windows" service and public commitment to the society, there have never been employees. Complaints or public opinion situations have occurred. And through the county and state-level civilized units every year to accept. Fourth, grasping the party building and taking the lead is the traditional saying that the founding of the civilized window created by the auditor said: "The train runs fast, relying on the headband." The auditing office has taken a series of effective measures according to the actual situation: in terms of ideological construction, The theoretical study of cadres and employees and the laws and regulations related to the discipline of transportation and collection. In terms of organizational construction, we must pay close attention to the construction of the stock room, and implement the “three guarantees” responsibility system for the leading package and shareholder units, the stock room staff, and the employees. In terms of building a clean government, leading cadres set an example and took the lead in carrying out the "five-lead" activities of taking the heavy burden, changing their style, being honest and self-disciplined, obeying the rules and regulations, and strengthening unity, striving to be an example of diligent and honest administration. Party members and cadres took the lead in carrying out the activities of “learning Lei Feng and offering love”, hanging on the hearts and minds of the hard-working workers and the poor households, and actively solving problems for them. Every year, the entire staff donate and donate materials to support key disaster-affected households and special hardship households. In particular, the majority of car owners as relatives, find ways to solve problems for difficult car owners. Thanks to the leading role of leading cadres, the whole company has formed a unity officer, you are vying for success, and vying for advanced and gratifying situation. Since 1999, the Institute has been rated as “Advanced Collective” by the Provincial Communications Department for the third consecutive year, and has been awarded the title of “Youth Civilization” by the Provincial and State Bureau of Taxation and the County Committee.

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