Hotel guarantees all year-end summary

Xxxx annual insurance all under the guidance and guidance of the leaders at all levels of the hotel, with the cooperation of other departments, through the efforts of all staff, unite and cooperate, work hard, complete the security of the hotel more satisfactorily; In the daily work and some temporary tasks undertaken, the work of the department has also achieved certain results. In general, all of the insurance has gradually become normalized, and the development trend is good. However, there are still some shortcomings in the work. Now we will summarize the work in the past year so as to develop strengths and avoid weaknesses, and to build a solid foundation for the work in the coming year. .

First, security and security work.

Security security

Hotel security is the most basic guarantee for hotel operations and is closely linked to the development of the hotel. In the daily work, Baoding always adheres to the patrol inspection work in accordance with the hotel system. Every day, it can not check the important facilities and key areas of the hotel to ensure that there is no accident. In order to ensure the safety of the hotel, the department has formulated a series of work plans and safety emergency plans. After the 5.12 Wenchuan Earthquake, we firmly implemented the spirit of the hotel's "Emergency Notice on Doing a Good Job in the Prevention of Aftershocks in Wenchuan Earthquake" and formulated evacuation emergency plans to ensure earthquakes. After the Olympics, the Ministry of Education requested that the Ministry of Education conduct a safety inspection of the whole building on August 1st, and timely issued a document to ensure that there was no problem during the Olympics; it echoed the call of the Weinan Municipal Government and formulated the "100 days of Xianglong Hotel" in time. Safe and Rectifying Activities Program to ensure that all departments of the hotel pay attention to everyone, to prevent potential safety hazards; in response to the gas poisoning incidents in the Dingbian, in conjunction with the general requirements and instructions issued timely 12.2 accident warnings, requests and warnings to employees. These files have a very good effect on the safety of the hotel. Our department has clear responsibilities to employees, and mentally let each team member tighten the string of “safety” and determine the key areas of safety work. Under the guidance of Donglei Branch, we will start from every link, carefully check and discover in time. And eliminate security risks, the security risks are eliminated in the bud. In August of this year, when the Beijing Olympic Games was held, we worked closely with the Donglei Branch, strictly followed the established plan, checked and checked, and reported the weekly safety situation to the Public Security Linyi Branch in accordance with the requirements of the higher level, which was well received by the superiors. There was no safety incident in our museum during the Olympics. Our hotel is in a prime location, and it is also a well-known enterprise. With the full range of dining, accommodation and entertainment, the daily traffic is very large, and there are more guests in the hotel. On the one hand, we start with internal training. For whatever reason, we always ask the customer for the principle and try our best to satisfy the guests. On the other hand, we maintain close ties with the Donglei Branch and respond to emergencies at any time. For those who are harassing troubles, we should try our best to persuade them to leave. It is not possible to send them to the public security organs to avoid personal injury. In the whole year, we cooperated with the public security organs to arrest 5 suspects. , 2 rescue MLM control personnel.

In terms of maintaining the order of the hotel, the department starts with parking at the door. Use the learning of the first, third, and fifth, watch the teaching discs, and hire the traffic police on the second and fourth nights to conduct vehicle command training, standardize the employee's duty movements, effectively ensure that the vehicles in front of the parking are in place, orderly in and out, and operate for the hotel. Create a good external environment. In addition, internal patrols were intensified, and timely tracking and cleaning of idlers and suspicious personnel were carried out. At the same time, monitoring equipment was installed at key points, which greatly improved the internal security environment. This has significantly improved the security order of the hotel. Through the joint efforts of all employees, the annual hotel has no accidents and no criminal cases have occurred, ensuring the normal operation of the hotel.

2. Fire safety

Safety responsibility is more important than Taishan, and fire protection work is always the focus of hotel work. In order to do a good job in firefighting work, escort for safe operation. Based on the idea of ​​prevention, we implement the fire safety responsibility system and determine that the department manager is the first person responsible for departmental safety. Organize a fire inspection every month to eliminate fire hazards in a timely manner. A detailed maintenance plan was prepared to inspect, maintain and maintain various fire-fighting facilities. In March this year, the fire-fighting equipment of the whole building was inspected and pressurized, and the fire emergency facilities of the hotel were replaced in time from June to September. Replenishment ensures that all equipment is functioning properly. After the transformation of the eastern district into a VIP building, the hotel attached great importance to fire safety. The fire protection facilities of the VIP building were newly configured, and the fire inspection was carried out in October this year and passed the acceptance. In response to the current situation of the hotel, we have formulated detailed and feasible fire-fighting plans and evacuation emergency plans. At the same time, we actively contacted the Linyi Fire Brigade. In June, we conducted fire-fighting drills on our library. In the whole year, six fire safety trainings were organized, four fire drills were drilled, and the trainers reached more than 300. One day in mid-November this year, the staff of the entertainment department, Lei Li, was engaged in health care and suddenly smelled a bit of burnt smell and gradually became strong. Because of the usual training, the instinct has problems and reports in time. The engineering department guarantees that all the rooms are inspected immediately. Finally, the occurrence of burnt smell is found between the ceiling and the floor interlayer. It turns out that the wire is aged and grounded to cause high temperature combustion. The source of danger was found, and the hidden dangers were eliminated in time, so that a disaster was eliminated in the bud. Due to a lot of detailed prevention and control work, the fire safety situation of the hotel was good this year, and no fire safety accident occurred.