Property company annual work summary

XX is a year in which Yueyang Property Company has studied, explored and gradually stabilized. Under the guidance of the general manager of the company's xx year-end meeting, under the support and care of leaders at all levels led by General Manager Li Wei, under the careful guidance of Dai Zong and the joint efforts of all employees, Yueyang Property Company has basically After completing the work plan for XX, the specific work is summarized as follows:
I. Work report of each department
1. Customer Service Center:
Seriously implement the daily management of the various classes of the department; warmly welcome the visiting owners and correspondents; carefully and patiently handle the 67 procedures for the owner's occupation and 40 renovation procedures; cooperate with the owner to carry out a strict inspection of the house, and find the problem in time. And report to the developer for rectification and continuous tracking.
Strictly grasp the daily inspection and monthly inspection of hydropower and public facilities and equipment; the first-stage pump house has problems due to transformer debugging, resulting in the failure of normal supply of secondary water supply. The customer service center timely formulated emergency plans, while solving the problem of secondary water supply for the owners, while supervising and assisting the external units to debug the transformers in the pump house. The electrician class employees worked overtime to assist in debugging and learning related skills. With the joint efforts of all, the secondary water supply in the community was normal operation.
The convenience service and daily minor repair service provided by the company have solved the problems in life for many owners, especially the elderly and women, and won the praise of the owners.
Adhere to the daily strict management of decoration, ensure that all on-site inspections, cleaning class supervision, found timely violations of feedback, communication and suggestions for rectification.
Seriously do a good job in registering complaints with residents, and send people to investigate, verify, handle, and return visits. So far, there has not been a major and effective complaint.
Supervise the green contractors to timely maintain the flowers and trees in the community, and the overall greening effect of the community has been greatly improved.
Arrange cleanliness every week to eliminate rodent, insecticide and disinfection of key parts of the community; overall hygiene is done well, and it is well received by most owners. The staff of the cleaning class always strives to save money. Under the premise of ensuring the quality of service, it saves a lot of various daily consumables, such as garbage bags, washing powder, rags, mops, etc., saving the company cost.
The customer service center formulates a dunning plan every month, and employs the “one phone, two phone calls, three written, four door-to-door” dunning methods to collect the owner of the arrears. Due to the continuous emergence of problems left over from the previous period, a considerable number of owners have submitted property management fees for various reasons. For example, there are 8 households that have been accused of engineering quality problems such as oil leakage, and 2 have refused due to the former Kangmei property dispute. Households, there are 3 households who refused to pay without other justified reasons, and 16 households who have been employed but have been vacant and have not paid fees. Repeated negotiations with the owners' committee and made joint efforts to resolve the arrears.
Constantly urged Xintiandi developers to gradually solve the remaining problems. Although there are some achievements, the remaining problems must continue to be traced.
Efforts were made to grasp the rental and management of the advertising space on the wall, and signed an advertising space agreement with nine companies to generate revenue for the company.
Import relevant information into the property software for easy management and archiving, while alleviating staff dilemmas, improving office efficiency and achieving office automation.
Teamed up with the owners' committee to set up various community departments: Taijiquan, table team, basketball team, etc., and held many basketball friendly matches and group morning exercises Taijiquan, enriching the owner's spare time.
Organize all employees' three-month property basic knowledge training work, and evaluate all employees according to the training situation, comprehensively improve the staff's property theory knowledge and comprehensive service quality, so that the overall service quality of our company is substantially improved. A step.
From time to time, we will communicate and negotiate with Hualing developers on the first-stage housing takeover and acceptance work, and formulate a detailed, thorough and feasible operation plan. At the same time, we cooperate with other home improvement companies to avoid the difficulties caused by the shortage of personnel in our company and the fact that developers are not actively paying houses.
Actively cooperate with other daily work of the ministries, and strengthen the awareness of energy saving and consumption reduction, teamwork awareness, service awareness, and “ownership” of department employees.
2, guarantee all:
The image of the security guard is grasped daily, mainly in terms of sitting posture, standing posture, courtesy etiquette, words and deeds, etc., thus improving the image of the property company.
Do a good job in safety, fire protection, daily management of vehicles, and take effective measures to deal with problems. And captured the community thief twice.
Adhere to the training of preservation and ensure the quality of training. Actively participate in the training of the company's organization to enhance their professional level.
The fire-fighting facilities and equipment will be used as inspection contents, and effective problems will be taken in time to find problems.
During the delivery of Hualing, the security personnel were arranged to work overtime to fully cooperate with the security and other temporary work when the company delivered the house, which provided a safe and orderly guarantee for the delivery of the house.
Strictly grasped the vehicle management work of the community, and achieved the command of vehicles to enter and exit, parked in an orderly manner, and ensured the daily traffic order of the community.
We have done a good job in the company's car and daily procurement, and actively cooperated with the various departments.
Strengthen awareness of energy conservation and consumption reduction, teamwork awareness, safety awareness, service awareness, and “ownership” awareness.
3. Integrated Finance Department:
The daily charges have been recorded in detail, and daily accounts have been made. Under the premise of 76.4% occupancy rate and 58% occupancy rate, the collection will be charged from January 1, XX to December 30, XX. Property management fee yuan, advertising space management fee yuan, parking space management fee yuan; XX annual total cash expenditure is yuan.
Assist the customer service center to continuously recover the arrears of property management fees, and try their best to do the owner's ideological work, and satisfy the owner's requirements as much as possible without losing the principle.
Cooperate with company leaders to distribute the monthly salary and benefits of employees.
Keep your company's checks, cash, financial documents and financial seals safe.
Work with banks, tax bureaus and other units every month.
Do other day-to-day management and reception work in the office.
Strengthen awareness of energy conservation and consumption reduction, teamwork awareness, service awareness, and “ownership” awareness.
4. The company has repeatedly negotiated with the developer of Xintiandi, and urged it to put in place the fire-fighting facilities and equipment, the installation of cameras in the elevator/underground parking lot and the renovation of the elevator door frame.
Some of the supporting facilities and equipment have been partially damaged, and Xintiandi developer urged the contractor to gradually solve it. Our company has proposed to the Xintiandi developer that it will hand over the copy of the maintenance contract and the balance of the project to the property company as soon as possible, such as the doorbell system, fire-fighting facilities, corridor doors, mechanical and electrical facilities, water supply and drainage systems, water pipes, etc. Unified management.
The work of negotiating and urging the developers of Jindi to install the relevant facilities and equipment at the door has been implemented, and the property company has made preparations for various handover acceptances.
Many times with the chairman of the Jindi developer Liu, the chairman of the Hualing Rongyu property involved in the relevant matters.
Regarding the second-phase night construction problem, our company has negotiated with the owners' committee, the developer and the construction party many times, and adopted a series of measures. For example, if there are special problems that need to be added night shift, the developer and the construction party need to notify the property company in advance. And the owners' committee, and notify the owners of all the notices, but the frequency of this special situation can not be too high; if the construction is carried out without notice, the developer entrusts the property company to implement the “three-three three-three-opening gate” scheme and impose penalties on the construction. 1500 yuan / time, this fee is used for the owner's activity funds.
Discussed with the Hualing developers about the two issues of collective delivery from October 30th to November 1st and November 16th to November 18th, and formulated a detailed and detailed feasibility plan for the smooth delivery of the Hualing community owners. Be prepared adequately.
Properly and carefully arrange the specific work of various departments and positions, and fully cooperate with the Hualing developers in the first phase of collective housing work.
Second, the problems of various departments in the work
1. The post responsibility system has not been implemented, the management is relatively loose, and the progress of individual work is lagging behind the delay of the plan;
2. In the work process, the uniformity of the standard operation is not strong, and the supervision and inspection work is not done in detail.
3, the preservation of the image needs to be strengthened, especially the grooming and words and demeanor.
4. The inspection system and management of the renovation of the community owners still need to be strengthened.
5. The content of the paid service price list is not perfect, and the complete paid service price list should be re-established.
6. The inspection of public supporting facilities, water supply and drainage systems, and electromechanical supporting facilities and equipment needs to be further strengthened.
7. The sanitary corner cleaning is not in place and needs to be further strengthened.
8. The comprehensive quality of personnel has not met the requirements, the quality of personnel is uneven, there are not many talents with a lot of expertise, and the professional knowledge is not comprehensive enough, such as property knowledge, reaction, and team stability to be strengthened. In the future, training will be adopted to improve it.
9. For those owners who refused to pay property management fees without justified reasons, other more effective measures have yet to be taken.
10. The awareness of service, ownership, energy conservation and consumption reduction of various departments needs to be further strengthened.
11. For the management, use and procurement of materials, it is necessary to carry out more standardized management, control the throttling, and ensure the timely replenishment of items.
Third, the expectations of XX years:
Since xx years, the development of Yueyang Property Company has been closely centered on the guiding ideology of “serving people and managing things”, focusing on “optimal management and management innovation” and “strengthening the competitiveness of the company. To make the company a strong player in the competition, aiming for excellence, management, service, and cost control. Yueyang Company will have the following expectations in XX:
1. Effectively control costs, save expenses, conduct strict audits on all expenses, improve procurement system and supervise implementation.
2. Unite and work together to strengthen work coordination. As employees of the same company, they should learn from each other, strengthen contacts, work together, and do a good job in service. For the common goal of the company's overall development, all employees should work closely together to reduce internal friction, give full play to team spirit, and use the strength of the team to improve the company's overall operational capabilities.
3. With the second phase of repossession and the occupancy rate of the community continue to rise, the service quality of each position of the property company needs to be further improved.
4. Continue to follow up the resolution of the existing problems, such as the setting and management of the garage, the use of the intelligent system, etc., to solve and improve the equipment and improvement of the community security hardware system.
5. Strengthen the ownership of employees, and always take the interests of the company as the starting point for the work. It is premised on the consideration of the company's collective interests when dealing with things and doing things.
6. Improve the staff training and incentive system, achieve the synchronization of theory and practice, deeply understand the characteristics and work ability of employees, and carry out a rational division of labor, implement a special account responsibility system, give full play to the potential of employees, and mobilize employees. The enthusiasm of the work has improved the efficiency of the work, and the service staff of the company has taken on a new look and the service skills have reached a new level.
7. Improve the skills of collecting fees such as property management fees and create an effective charging system.
8. Adopt the mode of “serving people and managing things”, and cooperate with the supporting services of entertainment facilities to create economic benefits. Strive to promote service and entertainment as a cultural promotion, implement the organization and implementation plan of the organization, and build the Nanhu Xintiandi Community into a residential community with rich cultural heritage.
9. Improve various management systems and establish a management system that links employee compensation and benefits with performance appraisal. Strengthen the standardized management of personnel procedures, strictly implement the company's audited personnel establishment, and carry out fixed-term staff according to the principle of lean and high efficiency, combined with the work of various departments. Recruitment criteria for personnel recruitment in various departments, and the use of laid-off workers as much as possible to alleviate the expenditure burden of enterprise personnel costs.
10. Conduct various trainings for the typical problems that employees have in the course of property services. On-the-job training for new employees. If the number of new employees is small, the old-fashioned principle will be implemented. If the number of new employees is large, a scale training plan will be implemented.
11. Strengthen team building, care for employees, and improve employee benefits. Strengthen communication with employees, conduct regular employee opinion surveys, conduct satisfaction surveys on departing employees, understand current employee life and management problems, and effectively feedback and resolve existing problems.
12. The Comprehensive Finance Department of Yueyang Xiangye Company conducts monthly financial calculations with the Headquarters Integrated Finance Department to ensure the standardization and accuracy of the financial work of Yueyang Xiangye Property Company, improve the efficiency of financial work, and provide the most accurate financial data for the company's leaders.
A sweat a harvest! Under the guidance of the leaders, all the staff of the property company have achieved certain results, but there is still a big gap from the goal of the work. This requires all of our employees, down-to-earth, starting from the service, and gradually upgrade the service quality of the property company to a new height, to a higher level! We firmly believe that: XX years, Yueyang Xiangye Property Company will be an extraordinary year!

Property company annual work summary

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