Summary of the school year work of the logistics apartment management center
Under the guidance of the service tenet of "three services, two educators" of the Logistics Service Corporation in 2005, the apartment management center strictly follows the business philosophy of "politics, management, management", and through the innovative and pragmatic work of all employees, outstanding The completion of the tasks of this year has laid a solid foundation for the redevelopment of the apartment center. First report the key work as follows:
First, the "send old, welcome new" student work smoothly handed over to the apartment center in the student work, adhere to the "student-oriented", always "use our hundred times of hard work, change your satisfaction" as the starting point, earnestly do the students Management and service work.
In view of the large number of graduates and the heavy tasks of the two campuses in 2005, the apartment center set up a graduate leadership team to strengthen leadership, clarify responsibilities, and work together. On June 4th, all the staff of the apartment center used the time of rest to clean the room for the graduate students' classrooms. They were busy with the life, busy looking for work, and the students seeking development created a clear environment and brought the feelings between the students and the apartment. On June 18th, the apartment center posted the "2005 Graduates Retirement Instructions" in all the apartments of the school, so that students can keep abreast of relevant lodgings and ensure the smooth progress of the lodging. From June 21st to 26th, the apartment center will carry out "all-weather service" activities in graduate apartments to solve all kinds of difficulties encountered by graduates in time. Through active and serious work attitude, warm and thoughtful, meticulous service, the school graduates ensured a safe and smooth departure from school, and ensured that the facilities and equipment inside and outside the apartment were completely damaged, and successfully completed the work for the elderly.
The orientation work welcomes not only the students from all directions, but also the expectations of thousands of parents for their children's living environment. In order to provide students and parents with a clean and comfortable living environment, the apartment center uses the holiday time, has plans, purpose, and is ready to do the pre-welcome work. During the holidays, organize maintenance personnel to repair the equipment and facilities in the apartment, organize service personnel to clean the sleeping room inside and outside the apartment; carry out strict quality control on the baggage of the new arrival, check the quality one by one, ensure the health of the students, and each person Newborn luggage is placed in the cabinet; on the eve of the welcome, the staff will work hard, hang the welcome banner, decorate the hall, and create a happy atmosphere. In view of the large number of new students, short time and heavy tasks, the apartment center has set up a leading group and unified command. The staff will be trained; in the orientation, we will set up signs at the intersection, guide the apartment peripherals, and have a consultation desk in the apartment to receive students and parents.
This welcome apartment management center received a total of 6,450 various types of accommodation staff, including 5,412 undergraduate students, 581 students, 398 graduate students, doctoral students, 22 students in the college, 37 teachers. The center of the apartment is warm and attentive, full of work attitude, and excellent completion of the welcome work.
Second, standardize services, improve quality The apartment center believes that modern enterprises are learning-oriented enterprises, and the training of employees is the greatest welfare of employees. Therefore, while the student apartments strive to improve the quality of their employees, they also actively learn from their sister colleges. In September, some administrators were sent to the University of Technology to study. It is the "Engineering Engineers", taking the essence, through theoretical study, practical exploration, we develop a set of work norms that meet the development of the apartment of the University, such as "administrator workflow 》, “Welcome Workflow” and “Worker Workflow” ensure the uniform management of service work and fully guarantee the quality of service.
In order to further fully implement the standardization of services, we organized employees to conduct training on the terms of "Cross Civilization" and business level knowledge. In October, we conducted on-the-job knowledge contests and on-site simulations to supervise the assessment of student dormitory. This activity not only improved the management staff. The business level also strengthens the standardization of management personnel. In the work, it plays the role of "transfer, help, and bring". All employees in the apartment center are actively speaking civilized terms and implementing "smile service" to gradually improve the standardized language.
With the development of the times and the progress of society, our work must continue to develop and innovate with the times. In the socialization process of colleges and universities, we are constantly improving ourselves. On November 30th, the two campuses of the apartment center carried out the evaluation activities of the "standard apartment transfer meeting regular meeting" with the team as the unit. They broke through the apartment center and only talked about the service. They did not talk about the boundaries of culture, and the orderly handover team was simple and concise. The content of the regular meeting of the handover class will promote the development of the standardization of the apartment center.
Third, the safety and safety work of the construction and construction of the system is unremitting. The safety of the apartment is an important part of the school's safety work. We always implement the safety management concept of "safety is efficiency, safety is happiness". Safety precautions.
The apartment center has established a complete safety system from the fire safety in the apartment, from student safety to employee safety.
The establishment of the safety system: the apartment center and the lower-level department sign the responsibility for safety management, the lower-level department and the apartment management personnel of the apartment center sign the responsibility, the apartment management personnel and the apartment service personnel sign the safety responsibility, and the apartment management personnel sign the student The safety responsibility is determined, and the division, fragmentation and group management are implemented at the lower level to enhance the safety awareness of student management personnel and students, and to ensure the safety of students and property.
The student apartment shall formulate the "Safety Fire Emergency Evacuation Plan", "Rescue Implementation Plan", "Personal Injury Emergency Rescue Plan", prepare fire hydrants and fire extinguishers in the apartment, formulate safety and security system, and clarify the person responsible for safety fire prevention in the apartment. The daily inspection and night inspection work were carried out, mainly to check the safety of the dormitory of the students, and to find out the problems in time to solve the problem, so that there was no fire in the student apartment in Songbei Campus in 2005. On September 21, Jiangnan Wu Apartment caused fires due to the use of prohibited electrical appliances. Although it was extinguished in time, it caused serious impact. The apartment center made an in-depth inspection to the head office to prevent similar incidents from happening again. At the same time, strengthen the daily safety management of students, increase the intensity of anti-theft inspection, and discover and catch a student who steals clothes. Strengthen the examination of college students' late return and late exit, and cooperate with the Institute of Science and Technology and Jiangnan Comprehensive Office to implement the "zero reporting system."
Fourth, cultural construction apartment is a warm home, enriching the cultural life of the apartment, beautifying the apartment environment is our goal, and is a bright spot in the construction of college buildings today. A good apartment culture can not only unite the employees, but also inspire the work, or the spiritual classroom for the students to "environmental education".
1. In the apartment center, the characteristics of female employees are more. During the "March 8 Women's Day", the "March 8" laborer's tug-of-war competition was held, which fully reflected the team spirit of the apartment service staff who united and worked hard.
2. The apartment center held an apartment staff speech contest on April 10-25. The theme of this competition is to create a "four first-class" work in the apartment, and to talk about the experience of the apartment work, reflecting the spirit of the apartment work. This competition has a total of 20 employees representing different positions. Through the speech, the employees spoke their own voices, showed their own style, and improved their overall quality and mobilized their work enthusiasm. The apartment center compiles excellent manuscripts into a booklet and sends it to employees as an educational material.
3. In order to encourage students to participate in the construction of apartment culture, enrich the cultural atmosphere of the apartment, and promote the good atmosphere of the teachers and colleges to jointly create a beautiful home. The apartment center held the "Student Apartment Painting and Calligraphy Competition" on April 26th. The event received strong support from the leaders and the active participation of the school's classmates. A total of 431 works of various types were collected, including 236 Songbei Campus and 195 Jiangnan Campus. After careful scrutiny by experts from the Academy of Fine Arts, a total of 56 award-winning works were selected and they have been hung in various apartment halls in Songbei and have received good results.
4. In order to implement and implement the school and logistics service company's requirements for "welcoming evaluation and promoting construction", the apartment management center is based on the spirit of "people-oriented", in order to ensure the safety of students in school, in order to improve the quality of the staff, apartment management The center carried out the first step and the second step of the "identification of accommodation students" from November 1st to 20th and December 1st to December 30th. A total of 122 employees passed the assessment of this floor, and 10 of them passed the assessment of the class floor. It can accurately identify 15330 students. The apartment management center is currently undergoing the third step of identifying students in the accommodation.
5. During the New Year's Day, the apartment center will carry out the New Year's Apartment Lobby Decoration Design Competition with the theme of "New Year's Eve, Happy Family" to create a happy environment for students to welcome and enhance the communication and interaction between employees and students. Among them, Songbeijiu Apartment won the championship, Songbei 10 Apartment won the runner-up award, Jiangnan II Apartment won the best creative award, and Songbei 7 Apartment won the Best Fun Award.
V. Saving energy and reducing consumption, creating a first-class environment to train professional and technical personnel, and innovating energy-saving maintenance is an inevitable trend in the development of our apartment maintenance team. In the summer, the center of the apartment will carry out welding skills and wall shaving skills training for maintenance personnel, so that each maintenance person can master a variety of skills and skills, and can carry out cutting-edge maintenance in the apartment, so that the small problems in the apartment can be solved by themselves. Solving, skill training not only achieves quick service but also saves costs.
The apartment center maintains the facilities in the apartment and implements the maintenance project counting system. The implementation of this management system not only guarantees efficient and fast maintenance service in the apartment, but also guarantees the quality of the maintenance of the facilities and equipment. The materials come and go at a glance, and also stimulate the maintenance personnel to innovate and reuse material awareness. The labor intensity of the maintenance personnel in the bill, the energy saving and the durability of the measured items are clearly visible, and also serve as a standard for assessing employees.
The fresh, clean and elegant environment makes people feel comfortable and inspiring. Creating a first-class environment for our students is a goal of our service work. Under the premise of hard-equipped hardware facilities, the cleaning system has also been introduced, and it is reflected in the "Worker's Workflow". Our employees are at different times. Different areas do different cleaning work to ensure that every public place is clean and dust-free, and the windows are clear and clean, truly creating an apartment with the same "environmental first-class, first-class service", so that students can be satisfied and parents can rest assured.
6. Inventory of fixed assets In order to strengthen the management of state-owned assets, the apartment management center set up an inspection team to conduct a serious inventory of various fixed assets in the apartments and warehouses of the school, establish a statistical book, implement responsibility system at all levels, and ensure the fixed The assets account matches.
7. Forge ahead, create development Under the impetus of socialist market economy reform, university apartment management also strives to require "upper level, upper grade", and the apartment center needs to adapt to development. On November 20, 2005, it absorbs outstanding talents in the society. 5, injecting fresh blood into the development of the workforce, and promoting the overall quality of the workforce.
With the development of the apartment center, the number of external employees has increased, and the center has improved its organization and implemented cross-campus management. Established the human resources management department of the two campuses, established the employee file storage; set up the management of the warehouse materials of the two campuses, and specially manage the special division of labor, not only to ensure the rights and responsibilities, but also to ensure the timely distribution of goods; to implement the unified management of the laundry across the campus, Saving manpower and reducing costs; the apartment has a 24-hour foreman management system, which greatly guarantees the effectiveness and continuity of management and safety.
In the democratic management of apartments, students from all departments and housing committees are more involved in apartment management, and they play an active role in internal inspection, student discipline, and apartment board publicity.
The student apartment management center Songbei Campus was awarded the title of “Demonstration Apartment District” of Heilongjiang University by the “University of Colleges and Universities”. The laundry room of Songbei Campus was awarded the "Heilongjiang Dyeing and Printing Association Board of Directors", and the achievement of the results is inseparable from our hard work and standardized services.
&nbs
First, the "send old, welcome new" student work smoothly handed over to the apartment center in the student work, adhere to the "student-oriented", always "use our hundred times of hard work, change your satisfaction" as the starting point, earnestly do the students Management and service work.
In view of the large number of graduates and the heavy tasks of the two campuses in 2005, the apartment center set up a graduate leadership team to strengthen leadership, clarify responsibilities, and work together. On June 4th, all the staff of the apartment center used the time of rest to clean the room for the graduate students' classrooms. They were busy with the life, busy looking for work, and the students seeking development created a clear environment and brought the feelings between the students and the apartment. On June 18th, the apartment center posted the "2005 Graduates Retirement Instructions" in all the apartments of the school, so that students can keep abreast of relevant lodgings and ensure the smooth progress of the lodging. From June 21st to 26th, the apartment center will carry out "all-weather service" activities in graduate apartments to solve all kinds of difficulties encountered by graduates in time. Through active and serious work attitude, warm and thoughtful, meticulous service, the school graduates ensured a safe and smooth departure from school, and ensured that the facilities and equipment inside and outside the apartment were completely damaged, and successfully completed the work for the elderly.
The orientation work welcomes not only the students from all directions, but also the expectations of thousands of parents for their children's living environment. In order to provide students and parents with a clean and comfortable living environment, the apartment center uses the holiday time, has plans, purpose, and is ready to do the pre-welcome work. During the holidays, organize maintenance personnel to repair the equipment and facilities in the apartment, organize service personnel to clean the sleeping room inside and outside the apartment; carry out strict quality control on the baggage of the new arrival, check the quality one by one, ensure the health of the students, and each person Newborn luggage is placed in the cabinet; on the eve of the welcome, the staff will work hard, hang the welcome banner, decorate the hall, and create a happy atmosphere. In view of the large number of new students, short time and heavy tasks, the apartment center has set up a leading group and unified command. The staff will be trained; in the orientation, we will set up signs at the intersection, guide the apartment peripherals, and have a consultation desk in the apartment to receive students and parents.
This welcome apartment management center received a total of 6,450 various types of accommodation staff, including 5,412 undergraduate students, 581 students, 398 graduate students, doctoral students, 22 students in the college, 37 teachers. The center of the apartment is warm and attentive, full of work attitude, and excellent completion of the welcome work.
Second, standardize services, improve quality The apartment center believes that modern enterprises are learning-oriented enterprises, and the training of employees is the greatest welfare of employees. Therefore, while the student apartments strive to improve the quality of their employees, they also actively learn from their sister colleges. In September, some administrators were sent to the University of Technology to study. It is the "Engineering Engineers", taking the essence, through theoretical study, practical exploration, we develop a set of work norms that meet the development of the apartment of the University, such as "administrator workflow 》, “Welcome Workflow” and “Worker Workflow” ensure the uniform management of service work and fully guarantee the quality of service.
In order to further fully implement the standardization of services, we organized employees to conduct training on the terms of "Cross Civilization" and business level knowledge. In October, we conducted on-the-job knowledge contests and on-site simulations to supervise the assessment of student dormitory. This activity not only improved the management staff. The business level also strengthens the standardization of management personnel. In the work, it plays the role of "transfer, help, and bring". All employees in the apartment center are actively speaking civilized terms and implementing "smile service" to gradually improve the standardized language.
With the development of the times and the progress of society, our work must continue to develop and innovate with the times. In the socialization process of colleges and universities, we are constantly improving ourselves. On November 30th, the two campuses of the apartment center carried out the evaluation activities of the "standard apartment transfer meeting regular meeting" with the team as the unit. They broke through the apartment center and only talked about the service. They did not talk about the boundaries of culture, and the orderly handover team was simple and concise. The content of the regular meeting of the handover class will promote the development of the standardization of the apartment center.
Third, the safety and safety work of the construction and construction of the system is unremitting. The safety of the apartment is an important part of the school's safety work. We always implement the safety management concept of "safety is efficiency, safety is happiness". Safety precautions.
The apartment center has established a complete safety system from the fire safety in the apartment, from student safety to employee safety.
The establishment of the safety system: the apartment center and the lower-level department sign the responsibility for safety management, the lower-level department and the apartment management personnel of the apartment center sign the responsibility, the apartment management personnel and the apartment service personnel sign the safety responsibility, and the apartment management personnel sign the student The safety responsibility is determined, and the division, fragmentation and group management are implemented at the lower level to enhance the safety awareness of student management personnel and students, and to ensure the safety of students and property.
The student apartment shall formulate the "Safety Fire Emergency Evacuation Plan", "Rescue Implementation Plan", "Personal Injury Emergency Rescue Plan", prepare fire hydrants and fire extinguishers in the apartment, formulate safety and security system, and clarify the person responsible for safety fire prevention in the apartment. The daily inspection and night inspection work were carried out, mainly to check the safety of the dormitory of the students, and to find out the problems in time to solve the problem, so that there was no fire in the student apartment in Songbei Campus in 2005. On September 21, Jiangnan Wu Apartment caused fires due to the use of prohibited electrical appliances. Although it was extinguished in time, it caused serious impact. The apartment center made an in-depth inspection to the head office to prevent similar incidents from happening again. At the same time, strengthen the daily safety management of students, increase the intensity of anti-theft inspection, and discover and catch a student who steals clothes. Strengthen the examination of college students' late return and late exit, and cooperate with the Institute of Science and Technology and Jiangnan Comprehensive Office to implement the "zero reporting system."
Fourth, cultural construction apartment is a warm home, enriching the cultural life of the apartment, beautifying the apartment environment is our goal, and is a bright spot in the construction of college buildings today. A good apartment culture can not only unite the employees, but also inspire the work, or the spiritual classroom for the students to "environmental education".
1. In the apartment center, the characteristics of female employees are more. During the "March 8 Women's Day", the "March 8" laborer's tug-of-war competition was held, which fully reflected the team spirit of the apartment service staff who united and worked hard.
2. The apartment center held an apartment staff speech contest on April 10-25. The theme of this competition is to create a "four first-class" work in the apartment, and to talk about the experience of the apartment work, reflecting the spirit of the apartment work. This competition has a total of 20 employees representing different positions. Through the speech, the employees spoke their own voices, showed their own style, and improved their overall quality and mobilized their work enthusiasm. The apartment center compiles excellent manuscripts into a booklet and sends it to employees as an educational material.
3. In order to encourage students to participate in the construction of apartment culture, enrich the cultural atmosphere of the apartment, and promote the good atmosphere of the teachers and colleges to jointly create a beautiful home. The apartment center held the "Student Apartment Painting and Calligraphy Competition" on April 26th. The event received strong support from the leaders and the active participation of the school's classmates. A total of 431 works of various types were collected, including 236 Songbei Campus and 195 Jiangnan Campus. After careful scrutiny by experts from the Academy of Fine Arts, a total of 56 award-winning works were selected and they have been hung in various apartment halls in Songbei and have received good results.
4. In order to implement and implement the school and logistics service company's requirements for "welcoming evaluation and promoting construction", the apartment management center is based on the spirit of "people-oriented", in order to ensure the safety of students in school, in order to improve the quality of the staff, apartment management The center carried out the first step and the second step of the "identification of accommodation students" from November 1st to 20th and December 1st to December 30th. A total of 122 employees passed the assessment of this floor, and 10 of them passed the assessment of the class floor. It can accurately identify 15330 students. The apartment management center is currently undergoing the third step of identifying students in the accommodation.
5. During the New Year's Day, the apartment center will carry out the New Year's Apartment Lobby Decoration Design Competition with the theme of "New Year's Eve, Happy Family" to create a happy environment for students to welcome and enhance the communication and interaction between employees and students. Among them, Songbeijiu Apartment won the championship, Songbei 10 Apartment won the runner-up award, Jiangnan II Apartment won the best creative award, and Songbei 7 Apartment won the Best Fun Award.
V. Saving energy and reducing consumption, creating a first-class environment to train professional and technical personnel, and innovating energy-saving maintenance is an inevitable trend in the development of our apartment maintenance team. In the summer, the center of the apartment will carry out welding skills and wall shaving skills training for maintenance personnel, so that each maintenance person can master a variety of skills and skills, and can carry out cutting-edge maintenance in the apartment, so that the small problems in the apartment can be solved by themselves. Solving, skill training not only achieves quick service but also saves costs.
The apartment center maintains the facilities in the apartment and implements the maintenance project counting system. The implementation of this management system not only guarantees efficient and fast maintenance service in the apartment, but also guarantees the quality of the maintenance of the facilities and equipment. The materials come and go at a glance, and also stimulate the maintenance personnel to innovate and reuse material awareness. The labor intensity of the maintenance personnel in the bill, the energy saving and the durability of the measured items are clearly visible, and also serve as a standard for assessing employees.
The fresh, clean and elegant environment makes people feel comfortable and inspiring. Creating a first-class environment for our students is a goal of our service work. Under the premise of hard-equipped hardware facilities, the cleaning system has also been introduced, and it is reflected in the "Worker's Workflow". Our employees are at different times. Different areas do different cleaning work to ensure that every public place is clean and dust-free, and the windows are clear and clean, truly creating an apartment with the same "environmental first-class, first-class service", so that students can be satisfied and parents can rest assured.
6. Inventory of fixed assets In order to strengthen the management of state-owned assets, the apartment management center set up an inspection team to conduct a serious inventory of various fixed assets in the apartments and warehouses of the school, establish a statistical book, implement responsibility system at all levels, and ensure the fixed The assets account matches.
7. Forge ahead, create development Under the impetus of socialist market economy reform, university apartment management also strives to require "upper level, upper grade", and the apartment center needs to adapt to development. On November 20, 2005, it absorbs outstanding talents in the society. 5, injecting fresh blood into the development of the workforce, and promoting the overall quality of the workforce.
With the development of the apartment center, the number of external employees has increased, and the center has improved its organization and implemented cross-campus management. Established the human resources management department of the two campuses, established the employee file storage; set up the management of the warehouse materials of the two campuses, and specially manage the special division of labor, not only to ensure the rights and responsibilities, but also to ensure the timely distribution of goods; to implement the unified management of the laundry across the campus, Saving manpower and reducing costs; the apartment has a 24-hour foreman management system, which greatly guarantees the effectiveness and continuity of management and safety.
In the democratic management of apartments, students from all departments and housing committees are more involved in apartment management, and they play an active role in internal inspection, student discipline, and apartment board publicity.
The student apartment management center Songbei Campus was awarded the title of “Demonstration Apartment District” of Heilongjiang University by the “University of Colleges and Universities”. The laundry room of Songbei Campus was awarded the "Heilongjiang Dyeing and Printing Association Board of Directors", and the achievement of the results is inseparable from our hard work and standardized services.
&nbs
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