× Summary of the work of the Nursing Home in 2004 and the layout of the work in 2005

******二ΟΟ四年度工作总

In 2004, under the cordial care of the leaders of the provincial bureau, under the direct leadership of the leadership of the **, under the leadership of the leadership of the ** leadership, guided by Deng Xiaoping Theory and the important thinking of the "Three Represents", focusing on economic construction and reform and innovation as a means Service-oriented, efficiency first, development as the top priority, closely follow the market pulse, actively adjust business ideas, update ideas, enhance strength, accelerate development, and all work have achieved good results; the past one Year is a year of great and far-reaching significance for the development of the Academy. Especially after the takeover of the *** hospital, ** all employees kept pace with the times, actively adapted to the market demand, further strengthened the internal construction of the **, carried out three institutional reforms, and made our institute initially embarked on institutionalized and standardized management. Orbital; actively explore the market externally, overcome the unfavorable factors such as poor hardware conditions and small reception capacity, internal training quality, external image, marketing and customer service work continue to be on the level, superior grade and received a generous return, all employees The income has also been improved. Through the joint efforts of the staff of the whole hospital, the tasks of the production and operation issued by the bureau at the beginning of the year were overfulfilled, and the record high was achieved. By the end of December, our hospital had completed the creation of 10,000 yuan of external income, compared with last year, increased by 10,000 yuan, saving and benefit. Ten thousand yuan, an increase of 10,000 yuan compared with last year. At the same time, the strengthening of the party's ability to govern, the implementation of anti-corruption laws and regulations have been implemented, the party's work style and clean government work has been further strengthened, spiritual civilization construction has achieved fruitful results, won the honorary title of the first civilized unit of the city. All this has laid a solid foundation for the future survival and development of the ** hospital. Looking back on this year, we have done a good job in the following work:

In the past year, the ** hospital has made progress in exploration, has made progress in pioneering, accumulated rich experience, and achieved great results. The main thing is to "catch a center, realize two bright spots, and do a good job in three basic constructions."

First, seized a center: it is to firmly grasp the center of marketing,

Under the conditions of market economy, the only way out for the survival and development of the ** hospital is to open up the market and occupy the market. ** is an important part of the ** scenic area. With its unique hot spring resources, it attracts many tourists every year, and It has become an important base for publicizing ** tourism and hosting major reception activities such as the Peony Festival. In recent years, due to the increasingly fierce competition in hotels, the mutual price reduction and profit-making between hotels have become increasingly fierce. This disorderly and fratricidal competition has made our production and operation situation face a severe test. The leaders of the hospital face the increasingly fierce market, review the situation, timely insight into the direction of market development, actively seek opportunities for the changes and development of the situation, and face the difficulties. ******** and other places to contact the source, please visit the relevant units to visit the hospital, not only stabilized the old customers, but also developed a new source of customers, with the conference, tourism business led to the development of health care, physical examination business. Diversified management is the only way for our hospital to adjust its business ideas and become bigger and stronger. The leaders of the hospital have always advocated this approach, emphasizing the main aspects of room catering, while the scope of business still covers health care and other aspects. In 2005, the Ministry of Health took the task of medical examination. This marks another solid step in diversification. The success of the market task has achieved gratifying results, such as the company, and the production of the whole hospital has shown great vitality. Due to the large number of reception activities, the image of our hospital has been continuously improved.

The leaders of the Market Research Institute actively conducted research on the production, operation and management of the field in the month of 2005. The activity basically achieved the initial purpose, and it was able to find out its own defects in production, management, management, etc., and began active rectification. Most of the project departments unified their thoughts, improved their understanding, and paid more attention to The construction of the management team of the project department is more united and the management work is becoming standardized, standardized and institutionalized.

Second, the realization of two highlights: is to achieve the two benefits of room occupancy rate and restaurant dining rate.

In 2005, the annual room occupancy rate was as high as %. The achievement of these gratifying achievements was the result of the efforts of all the staff of the customer service department, and it was also inseparable from the strict management of the customer service manager. Their management system is clear, they insist on opening morning meetings every week, Zhou Zhou has regular meetings, monthly and monthly summaries, timely solving problems, commending advanced, clearing the next step of work, improving service quality, and achieving personalized and humanized services. Increased guest check-in rate.

Last year, the restaurant's dining rate was as high as %, and the income was 10,000 yuan. The results were very gratifying. These are all due to the improvement of hardware facilities and the improvement of the quality of the dishes. After the reform, the reception department hired two high-tech red and white masters. Under the efforts of the kitchen, the dishes basically formed their own characteristics. In the past year, they did not have a rest day, but there were few complaints. They always adhered to it. In the workplace, no matter how long the working hours and multiple tasks, it has never affected the work. The restaurant service staff smiled at the customers, treated the guests, and provided timely, accurate and thoughtful services, which were also welcomed by customers.

Third, we have done a good job in three basic constructions: 1 is infrastructure construction, 2 is management system construction, and 3 is employee team building.

1. Vigorously carry out infrastructure construction. In the case of very tight funds, the renovation of the gate building was completed last year, the front hall and the aisle were painted, the propaganda corridor was designed and produced, a batch of catering equipment was purchased, and the construction of a new hot water tower was started at the end of the year. It can be put into use in the month. After the transformation, the limited resources of the hospital have been utilized to the greatest extent, especially the completion of the hot water tower will solve the urgent need of the current reception work. Lay the foundation for the next step of transformation.

2. Gradually improve the management system. In order to further advance the management of the hospital into a standardized track, in October 2005, three reforms of labor, personnel, and distribution were formulated, and two files were formed. Strengthening the safety production safety production has always been the top priority of enterprises. All departments of our hospital can carry out safety production in line with the concept of "people-oriented", fully implement the safety production responsibility system, and implement the safety production targets and tasks at various levels. The responsibility of the department, the person in charge of the unit, and the safety officer in safety production. For the newly recruited employees, they can carry out three levels of safety education within three days according to the requirements of the hospital. They can actively organize the study of superiors and safety production files, conduct safety education and safety before the start of construction, and then go to work, and make a record. The Office of the Office also issued a series of archives such as "About", "Notice" and "Notice", emphasizing the guidelines for production compliance and safety.

3. Continuously strengthen the construction of the workforce. People-oriented, treating employees well is a fine tradition that the ** hospital has always followed. After the restructuring, the kind of employees are more considerate in the system. Through the competition for re-appointment of the middle-level leading cadres, the team of personnel was optimized, and the comrades who were energetic and enthusiastic about the reception work were selected to receive the post through the competition. Since most of the original waiters handled the procedures for retreating, our hospital enrolled A group of waiters asked the experts to conduct pre-job training, standardize the service, and uniform dress, so that the quality of the reception was strengthened and the external image was improved. These measures play a key role in the stability and development of enterprises. Since the restructuring in 2000, the wages of our staff have not been adjusted. The monthly wages of employees are low, and the employees’ response is very large. After the takeover of the *** hospital, in order to mobilize the enthusiasm of the broad masses of employees in the hospital, after research and decision, the reform of the wages of the employees was carried out with the reform of the three systems, which made the wages of our employees generally improved. When it is issued, this practice has been unanimously recognized by the majority of employees; treating employees is not only reflected in the wages of employees, the increase in work, the increase in water, and the more important thing is that on the big stage of the ** Talent has been fully demonstrated, and ** has become the best place for employees to realize their values. As the employees said: here is really capable, the mediocrity, the inferior, the geotherapy hospital to develop, the key is talent, and the talent is often in front of you, see if you are good or not, dare to use. It is a great achievement for us to use the talents cultivated by the local hospitals. In order to achieve first-class service, the receptionist must truly think about what the guests think, the urgency of the guests, the feelings of the guests, and the sincere communication with the guests. All employees, everyone must be a salesman, a promoter, all of them Waiter. Everyone has a strong sense of marketing and service,

Looking back at the achievements of the work in the first half of the year, we have the following profound experience:

——We must persist in the market competition to seek survival and development. Under the current market economy conditions, the only way out for the survival and development of the ** hospital is to position itself in the market. In the process of participating in the market competition, it is not to passively cope with the market, but to study the market, understand the market, familiarize with the market, and occupy the market. Work hard to improve service quality, work hard to enhance competitiveness and market integrity, correctly analyze their strengths and weaknesses, develop strengths and avoid weaknesses, avoid disadvantages, pay attention to strategy, and dance with "wolves". Only in this way can we be in " In the "slit" to survive and develop, to win more market share.

——We must persist in deepening the internal reform of the **. Due to the long-term influence of the planning system, there are still phenomena in the court that the government is not smooth, the duties are unclear, and people are overstaffed. The resolution of these contradictions can only be fundamentally transformed by further deepening reforms. It is necessary to further mobilize the enthusiasm of employees by promoting the reform of internal labor, personnel and distribution systems, and to enhance the competitiveness of enterprises by improving the fixed salary, implementing fixed posts, competing for posts, final elimination, and reduction of staff and efficiency.

——We must adhere to the market-oriented, adjust the structure, and develop diversified operations. Under the conditions of market economy, enterprises are the mainstay of the industry. Diversified management is an inevitable path for survival and development. For the current situation of our institute, we must do a good job of diversification, optimize the industrial structure, and seek new economic growth points. In order to adapt to market changes and adjust the product structure in a timely manner, only by seeking the establishment of a new economic growth point, enterprises can have a strong vitality.

——We must adhere to the production and management as the center and give full play to the overall synergy of the party and government workers. Practice has proved that all work must be centered on production and management, and the party and government workers should be united in the same mind, aim in the same direction, work in sync, closely cooperate, and coordinate, so that enterprises can continue to develop in the market competition.

While summing up the achievements, we must also clearly see the problems and deficiencies in our hospital and need to be seriously resolved:

First, the reception capacity is small, and the hardware conditions are poor, which is a bottleneck that seriously restricts the production and operation of our hospital. At present, the reception conditions of our hospital can only receive small meetings of 40 or 50 people. The large and medium-sized conferences cannot be received due to the limited conditions of venues, rooms and restaurants. In addition, the incomplete entertainment facilities have caused us to lose some old customers. Therefore, the expansion of the scale of reception and the improvement of supporting facilities have been mentioned on the agenda.

Second, the management system and mechanism are still lagging behind the requirements. Our management system and mechanism are far from the requirements of the development of the market economy. Compared with other industries, there are obvious gaps and irrationalities. After the restructuring, although some reforms have been carried out in some institutions' setting and operation mechanisms, and certain effects have been achieved, they still need to be improved. The new incentive mechanism is not yet mature, and the supporting reform measures are still not perfect, which cannot effectively stimulate the employees. The enthusiasm of the whole makes the overall quality unsatisfactory.

Third, the lack of high-quality management talents, in the face of market competition pressure, the management of our hospital can understand the operation, good management, can open up the market, high-quality management personnel have a broken phenomenon. Therefore, it is a long-term and important issue in the introduction of talents, the use of talents, and the retention of talents.

Fifth, the level of financial management is not high, the cost and expenses are too large, management democracy is not fully implemented, and the public lacks confidence in the long-term stability and development of nursing homes.

In response to the above problems and deficiencies, we need to do the following work:

1. Adhere to the principle of “development is the last word”, increase the business area, and gradually implement the overall regulation of our hospital to achieve rolling development. In the spirit of pioneering and enterprising, we strive to invest in infrastructure renovation funds every year, and carry out system innovation every year. In the rolling development, we get better benefits every year. To achieve extraordinary development in 2006, we must also adhere to the completion of new transformation tasks. This is the first hard battle this year, and it must be the first battle to win. Quality, quantity, and guarantee period, we must refer to other star-rated hotels, but also to learn from the long-term, to form the characteristics of our hospital, in the surrounding areas alone, to form a "satisfy to taste, or live in the customer ***" effect.

2. Strengthen financial management and improve various systems

3. Promote supporting reforms and strengthen competition mechanisms

In accordance with the deployment of the General Hospital, the reform of the distribution system will be completed, the various systems such as fixed posts, fixed employees, and fixed salary will be improved, and the enthusiasm of cadres and workers will be fully mobilized. At the same time, the internal functions of the hospitals should be further strengthened, and the institutions should be further scientifically and rationally implemented according to the requirements of the market economy. set up.

4. Increase the introduction of talents

The competition among enterprises is ultimately the competition of talents and the competition of technology. Paying attention to technology and attaching importance to talents is the top priority. Our hospital should focus on the development of talents while giving priority to development. In addition to self-cultivation and encouragement of self-study by employees, we must recruit, discover and use talents according to the development plan of our institute. To the long flowing water, continuous line, to ensure the needs of metabolism and development. At the same time, after the introduction of talents, we must make great efforts in using talents and retaining talents.

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