Car sales consultant duties

Article 1: Car sales consultant duties

1. On time and off work in accordance with company management regulations, no late, early leave and absenteeism, no phone calls and text messages.
2. During working hours, always wear work clothes, wear work cards, and maintain a good image; when participating in various important conferences, auto shows and various important events, you must maintain the company's standard dress code.
3. During the morning meeting, the sales consultant reports to the sales manager the customer reception status, the intention customer level and the receiving order status of the previous day.
4. After the morning meeting, the hygiene within the responsibility must be carefully cleaned, and the inside and outside of the company such as the car exhibition hall, the exhibition hall floor, the exhibition car, the exhibition stand, the information frame, the front plate, and the garbage bin should be kept clean.
5. The sales consultants will receive the customers in order, and will be enthusiasm and generous in accordance with the customer reception process. We will introduce the products and provide various services to the customers in a serious and professional manner. The reception desk should have at least two sales consultants to welcome the customers, and must open the doors for customers. The first time you enter the exhibition hall, you must tell the customer: "Hello! Welcome." The sales consultant at the reception desk must strictly fill in the customer registration form. The required entry for the customer registration form cannot be left blank. The card must be built as required, and the source of the information must be filled out carefully.
6. The sales consultant should skillfully ask the customer for a call to facilitate follow-up of the customer, and carefully establish the two forms and one card according to the regulations. The sales consultant should keep the follow-up card clean and cannot write on the follow-up card.
7. The sales consultant will return to the customer in time and follow up at least six intentional customers. The follow-up time is preferably 9:30-11:30 in the morning. It can also be determined according to their own needs. At the same time, the first-level return visit will promptly remind the customer. For vehicle maintenance, the customer follow-up card is sent to the sales manager at 5:00 pm every day to check the signature.
8. The customer test drive must be registered in advance, and the driver without driver's license is strictly not allowed to test drive. When the test drive is accompanied, the sales consultant must accompany the test drive route according to the company's test drive route. The test drive is strictly in accordance with the test drive. The test drive regulations are carried out, and the customer sales consultants who fail to test drive according to the regulations shall stop their test drive;
9. The sales consultant strictly implements the company's quotation and preferential policies. It is not allowed to offer high prices to customers. It is not allowed to offer discounts to customers or give away prices or decorations other than the preferential policies formulated by the company without the consent of the sales manager.
10. The sales consultant should keep the office space clean and the office server should be placed in an orderly manner. Office phones can't be talked privately, and you can't talk about topics that are not related to work.
11. When the sales consultant delivers the vehicle, it should be delivered according to the delivery process, and carefully introduce the after-sales service personnel and the relevant responsible personnel after the sale. The customer should call the customer within one hour after the delivery.
12. Listening to the management, obeying the distribution, obeying the rules and discipline, and uniting and helping each other with colleagues, do not do things that damage the company's reputation and interests.
13. Seriously complete other tasks assigned by the superior leadership.
14. The sales department employees should take care of the company's property and safe operation. The personal loss caused by personal injury or damage to the company's property due to personal reasons or operational errors shall be the sole responsibility of the employee.

Chapter 2: Automotive Sales Consultant Responsibilities

1. Going up and down on time every day, not late, early leave and miners;
2. After the morning meeting, the hygiene within the responsibility must be carefully cleaned, and the inside and outside of the company should be kept clean;
3. Receive customers in order, be enthusiastic and generous to customers, and introduce products and services provided by the company to customers in a serious and professional manner;
4. Obey management, obey distribution, obey the rules, cooperate with colleagues, and do things that are detrimental to the company's reputation and interests;
5. During working hours, always wear work clothes, wear work cards, and maintain a good image; when attending various important conferences, auto shows and various important events, you must maintain the company's dress code;
6, return to the customer in a timely manner, promptly remind the customer to carry out vehicle maintenance;
7. Establish a good A card and C card;
8. After-sales service, seriously introduce the after-sales service personnel and related responsible personnel;
9. The company arranges the duty time, does not leave early, and does not leave the post without authorization;
10. Complete other tasks assigned by the superiors.

Part 3: Car Sales Consultant Job Responsibilities

Responsible for customer-oriented sales.
Warmly welcome users, listen carefully and record user information.
Provide users with the services they can, do tracking services and create user profiles.
Report work to the sales manager on a regular basis.
Strictly implement the various rules and regulations of the automobile sales company's sales business for special dealers.
Proactively promote the characteristics of automotive products and products, and proactively distribute sales promotion materials to customers.
Actively participate in the investigation and development of the automobile sales market, master the various information of the company and other cars of the same type, conduct market forecasting and order forecasting, and feedback to the sales manager.
Issues such as customer complaints should be promptly reported to the sales manager, and the user cannot be pushed.
Actively participate in the business training, business assessment of sales personnel, and take the initiative to self-education of service ideas, service attitudes and service style.
Regularly check the computer to understand the operation of the car. Understand the car's reserve quota and minimum inventory.
Complete the temporary work tasks assigned by the sales manager.

Chapter 4: Job Sales Consultant

Sales consultant main responsibilities:
1. Receive customers through professional knowledge and standard processes, and answer customer questions, provide services to customers, and reach deals.
2. Complete customer records in a timely and accurate manner.
3. Complete the income and sales target worksheets in a timely and accurate manner every month.
4. Return to the customer 100% within three days of delivery.
5. Provide excellent customer service by listening to customer needs, asking questions to identify needs, handling customer complaints, and selling additional services.
6. Complete paperwork and assignments correctly and in a timely manner.
7. Sales of affiliate files and financial insurance products.
8, promptly and politely reply to the call, and strive to meet the caller's inquiry.
9. Deliver the car to the customer in a positive and memorable way.
10. Effectively develop potential customers by phone, letter, email and face-to-face.
Secondary duties of car sales consultants:
1. Identify repeat customers and treat them differently.
2. Contact the old customers and remind them of the date the lease ends.
3. Notify potential customers of upcoming special events and promotions.
4. Calculate and track sales progress and potential customer development goals and sales.
5. Explain to the customer the performance and benefits of the vehicle, compared to competing models.
6. Effectively test drive and overcome obstacles.
7. Effectively use the Internet for potential customers to develop and sell cars.

Chapter 5: Duties of Automotive Sales Consultant

1, first of all to fully understand the car this product
2. The core advantages of the car brand you sell
3. Understand the shortcomings of your own car brand and know how to overcome these shortcomings
4. Convince yourself that you believe the product is the best.
5, understand the advantages and disadvantages of similar car brands in the market, more importantly, compared with the products they sell, their own cost-effective
6. Understand which market the car brand that you are selling is facing.
7. What characteristics and needs are there in the market?
8. You also need to have the perseverance to withstand hardships and failures, but also have a flexible mind.