Office reception people visiting work rules

In order to safeguard the legitimate rights and interests of visiting people, standardize the reception work, and improve work efficiency and quality, these rules are formulated in accordance with the Regulations on Letters and Visits and relevant laws and regulations, combined with the actual reception work.

I. Job responsibilities and scope of acceptance

In accordance with the requirements of the "Petitions and Petitions" and the request of the Municipal Party Committee and the Municipal Government Letters and Visits Office, the Bureau's Letters and Visits Office is responsible for receiving citizens, legal persons or other organizations and municipal direct water conservancy system cadres, employees, and family members, and reporting to the superiors or leading comrades of this Council, and making suggestions and opinions. Or a request for a visit. Hand over, transfer, supervise visits, coordinate the handling of visits, comprehensively analyze visit information, conduct investigations and studies, timely and accurately reflect important visits to superiors and their leading comrades, and inform the relevant departments or subordinate units of the public to visit And the handling of the visits, suggestions for improving the policy and improving the work.

Second, the working principle

Adhere to the principle of territorial management, grading responsibility, who is in charge and who is responsible;

Adhere to the principle of combining law-solving, timely and on-the-spot solving problems with education;

Adhere to the principle of combining prevention and resolution;

Adhere to the principle of openness and convenience;

Adhere to the principle of two-way regulation.

Third, the work program

Registration

1. All visits should be registered. Visitors with registration ability should fill in the registration items specified in the Visitor Registration Form; those who do not have the registration ability should fill in the instructions.

2. For those visitors who are determined not to be accepted and are not accepted, the visiting personnel shall publicize the laws and regulations to the visitors and inform the visitors.

Talk

1. Confirm the following in the following situations:

Collective visits, the number of representatives is less than 5;

An initial visit by an individual handled by the system;

Repeated visits by individuals that are resolved in accordance with legal and policy requirements and are not resolved;

Others need to talk.

2. For the confirmed interview, the interviewer should check the ID card or other valid documents of the visitor, read and verify the "Visitor Registration Form" and related materials, listen to the visitor's statement, the visitor's abnormality, excessive words and deeds, And with the relevant local or departmental research and processing, and sign the name of the interviewer.

3. After the interview, if the relevant units and departments need to handle it, the “Transfer Order of Visiting Matters” will be issued to the visiting person. For those petitioners who demand too much or make unreasonable demands, we must do a patient and meticulous work of ideological education.

4. To inform the relevant units and departments of the collective visits and abnormal visits involving relevant units and departments.

5. To report the visiting issues and important visits that need to be reported to the leaders of the newspapers, it is necessary to report to the leaders of the bureau in a timely manner. For those questions that need to be reported to the leadership for review, a reply outline should be written and reported to the leader for approval.

1. Report

The reported carriers include "Important Letters and Visits Reporting", "Essence Special Report", and "Petitions and Letters Work".

The problems reflected by the people going to Beijing to go to the provincial government for petitions need to be reviewed or approved by the bureau-level leaders. The municipal leaders are responsible for the outstanding problems and the hot spots and difficulties in the scope of work. The “Important Letters and Visits Report” was prepared by the units and departments due to the significant impact of poor work.

Important opinions and suggestions on party building and economic construction, and important reflections on the implementation of national laws, regulations and policies; policy, local conditions and problems in designing group interests; major violations of laws and regulations; In the case of abnormalities, etc., write a special report.

Regularly conduct a comprehensive analysis and special investigation on the petition situation, report on the handling situation, and prepare the "Practice of Letters and Visits."

2, the assignment

The claims that should be resolved and reasonable according to national laws, regulations, and policies shall be universal, inclined, and may lead to xx, the safety of people and property of the crisis, and the relevant units or departments shall handle the opinions clearly and improperly. The letter is handled and the relevant localities and departments report the results in writing as required. If the situation is urgent, first hand over the phone and then reissue the letter of assignment.

At the time of dispatching the letter, the provincial and municipal assignment letters and the instructions of the municipal and bureau-level leaders shall be reported to the leaders in time for the issuance, and shall be handed over to the relevant units and departments. All units and departments shall, in accordance with the requirements of the “Three Signatures”, complete and complete the “Return Form for Closing Cases” and return the results in writing to the Office in triplicate. The letter of delivery to the provincial and municipal letters and visits offices and the instructions of the municipal and bureau leaders shall report the results to the provincial, municipal and bureau-level leaders within the prescribed time limit.

3, transfer

The other petitions that require feedback results will be forwarded, and in principle, they will be forwarded to relevant units and departments on a monthly basis.

4, the batch report

The main leaders of the reporting bureau are required to be reviewed. After the leaders in charge of the review, the main leaders of the newspapers read the approval.

The letter of delivery to the provincial government and the city's petition office shall be reported to the main leaders after review by the in charge. The main leader is reported to the emergency letter of complaints by oral or telephone.

5, the settlement of materials review

According to the “who issued, who reviewed, who is responsible”, the letter was submitted and transferred, and the inspection was strictly checked. When reviewing, you should do “seven look”: look at the basic situation of the petitioner, the main problems and requirements reflected, and whether the investigation and verification are clear and accurate; second, see if the legal policy is correct; Fourth, see whether the opinions are implemented. 5. See if the petitioners are satisfied with the handling opinions, and if the problems reflected by the petitioners are unresolved or cannot be resolved, whether the reasons are explained and relevant evidence materials are included; and the responsibility of the responsible leaders and responsible persons is in place; Seventh, look at the completion of the "return form" and whether the relevant information to be attached to the report meets the requirements. Those who do not meet one of the "seven look" should be returned and re-applied.

6. For the petitions that should be coordinated and resolved by the inter-department or unit, I will ask the relevant departments or units to participate in the coordination and handling, and follow up the supervision and implementation.

Superintendent supervision

The petitions that need to be supervised by the inspector shall be handled in accordance with the "Working Regulations of the xx City Letters and Visits Office Supervision and Supervision Office".

For the petitions submitted and transferred, the handling opinions made by the undertaking unit are obviously illegal and the relevant laws and regulations and relevant policies and regulations are not corrected by themselves. If the petitions handled do not meet the requirements, the results are not reported according to the prescribed time limit and there is no reason to apply for extension. And with the consent of the issuer, I will first supervise and supervise the work according to the division of responsibilities. Major visits that are difficult to supervise should be reported to the bureau in charge of the leadership or major leaders for approval.

Fourth, visit the notice

Notification range

1. Letters and visits belonging to the people's congresses at all levels and the standing committees of the people's congresses at or above the county level, the people's courts, and the people's procuratorates, and the petitions that have been or have been legally resolved through litigation, arbitration, administrative reconsideration, etc. If the administrative organ that has the right to handle has accepted or is in the process of handling it, the petitioner shall be informed to the relevant authority in accordance with the procedures stipulated by relevant laws and administrative regulations, and the reasons for inadmissibility shall be clarified.

2. For the case of complicated visits, if the relevant leaders approve and extend the time limit according to the Regulations of the Letters and Visits, the visitor shall be informed of the reasons for the extension.

3. If the visitor visits again to inquire about the handling of the visit, inform the visitor about the handling method and the processing result.

4. The visitor is dissatisfied with the handling of the opinion and has not submitted a request for review or review within the statutory time limit; if the administrative organ that has the right to handle has reviewed the case, the visitor will review the case.

If the opinion is dissatisfied and the complaint is still filed on the same facts and reasons, the visitor will be notified that it will not be accepted.

Way of telling

Depending on the content of the visit and the specific circumstances of the visitor, they shall be given verbal, telephone or written notice. The written notice will only be issued once.

The basic requirements for the preparation of the manuscript are: comply with national laws, regulations, guidelines and policies and relevant regulations; clear-cut, clear-cut, well-written text, short text, word-oriented; word, place, and digital citations accurate; Unit of measurement; abbreviated to be standardized; the number of structural layer orders is in compliance with regulations.

Sixth, file management

Strictly follow the requirements of the "Procedures for the Management of Letters and Calls of the Province of xx Provinces" and the requirements of the "Classification, Filing Scope, and Period of Archives of xx City Letters and Visits Offices", and do a good job in classifying, collecting, sorting, filing, and archiving the archives.

The scope of the long-term preservation of the archives is: the municipal party committee and the municipal government leadership instructions, the central, provincial and municipal letters, and other important letters and visits to form the written materials that need to be archived.

Seven, special circumstances

Abnormal situation handling

The visitor has the following acts. If the dissuasion, criticism and education are invalid, the public security organ shall give warning, admonish or stop it; if it violates the assembly-demonstration laws, administrative regulations, or is enough to violate the public security management behavior, the public security organ shall take necessary measures according to law. The on-site disposal measures shall be given a punishment for public security management; if a crime is constituted, criminal responsibility shall be investigated according to law.

1. The petitioners refused to accept the reception place designated or designated by the relevant authorities, and many people petitioned the elected representatives to reflect the problem of more than 5 people;

2. Unlawful gathering around the bureau, not blocking or impacting the agency, intercepting official vehicles, or blocking or blocking traffic;

3. Carrying dangerous goods or controlled appliances;

4. Insulting, beating, threatening the staff of the agency, or illegally restricting the personal freedom of others;

5, stay in the reception place of the petition, trouble, or leave the person who can not take care of themselves in the petition reception place;

6. Inciting, concatenating, coercing, using financial inducement, manipulating others to petition or obeying the above-mentioned interviews to take advantage of the opportunity to collect wealth;

7. Other acts that disrupt public order and jeopardize state and public safety.

Disposition of visitor's illness

1. If a visitor needs emergency treatment during the reception process, he should promptly notify the medical staff to attend the scene and, if necessary, send it to the hospital for emergency treatment.

2. If a visitor suffers from a malignant infectious disease, he shall promptly notify the municipal health administrative department to dispose of it.

The above two disposal expenses shall be paid by the visitor or relevant local authorities.

other

The expenses of accommodation, transportation, etc. of the visitor are self-care. Special circumstances shall be handled in accordance with relevant regulations.

Eight, work discipline

The interviewers must strictly abide by the laws and regulations of the country and abide by the rules and regulations and work disciplines of the Municipal Letters and Calls Office. Gifts, gifts or securities that are given by visitors are not accepted.

Visitors who have a direct interest in the visitor or visiting matter should evade and must not interfere with the visit or arbitrarily handle the visit.