How to do 100 community service management

Xx community service management

1. What should I do before I go to work?

A: Before the employee is on duty, carefully check the dress, make it tidy and uniform, according to regulations

Wear a badge, bring a walkie-talkie and other essential supplies before you can be employed, and the foreman will line up for inspection.

2. What should I do when I am an employee?

A: Before the employee ~, you should do a good job in the job record of this post, do a good job of handing over the work with the next post, and conduct joint inspections with the staff. The problems that have occurred in the post are carefully explained to the personnel. The transfer of the item is clear, and it can only be ~ after the signature of the person. For the problem being processed, it can only be handed over after being approved by the foreman. Otherwise, it must be processed before it can be handed over.

3. When it is ~, the staff is not in place, what should I do?

A: When the staff on the post~, the personnel are not in place, they should report the duty to the foreman, explain the situation, the foreman should be negotiating with the foreman, and arrange the personnel to ensure the handover on time. When the staff is not in place, the staff on the post may not leave the post.

4. What is going on when there is a problem in the post?

A: The staff is handing over ~, but if there is a problem in the post, the handover should be suspended. The personnel should be handled mainly. The personnel should do a good job of assisting the work. After the problem is solved, the handover can be continued. When the foreman and the foreman hand in hand, they should register the attendance of all positions clearly, check the items in each position, and lead the class to properly handle the problems in the position.

5. What should I do when the flow of personnel enters and exits is large?

A: When employees find that the flow of inbound and outbound personnel is large, they should pay attention to the flow of personnel and do a good job of inspection. The reception at the lobby should open the glass door for the guests to facilitate the entry and exit. When the gates find a large number of outsiders entering and leaving the community, and there is no clear target, they should carefully check the work and strictly control the entry into the community without a pass. If there is an emergency, the foreman should be notified in time.

6. What should I do if outsiders are hanging out in the community?

A: I found that outsiders strolling in the community should consult politely to find out the purpose of their stay in the community. It is indeed a matter of hanging out and having no relationship with the business. They should be advised to leave and record, and it is necessary to report to the foreman.

7. What should I do if outsiders want to take pictures and take photos in the community?

A: In the event that a foreigner wants to take pictures and take photos in the community, he should stop it. If you need to make a phone call or take a photo, you should contact the management center and get consent. Otherwise, you must stop it and advise it to leave. If necessary, take enforcement measures.

8. What should I do if the owner gives a small gift or tip?

A: When a guest presents a small gift or a tip, the administrator should decline the rumor. If it is difficult to quit, it should be handed over to the management center for processing.

9. What should I do if I have arrears of management fees?

A: The household arrears the administrative expenses, and calls the telephone or written form to inform the household to explain the expenses owed, the late payment fee and the payment deadline. If the time limit has passed, the special person should be sent to recover the money. Clear "You don't pay, you can't guarantee to provide services for you", and take legal measures if necessary.

10. What should I do if the owner is on a business trip or not working for a long time?

A: If the owner travels or does not live for a long time, first understand the time required by the owner to go out, make a timely record, and remind him to turn off the water, electricity, heating, gas and other household facilities, and at the same time determine the collection of monthly management fees.

11. What should I do if I don’t pay parking fees or site maintenance fees?

A: Control vehicles that do not pay fees after many times of work.

12. What should I do if the renter does not pay the fee on time?

A: The rented property of the renter should be clearly stipulated in the owner's rent contract. The owner pays the landlord's payment, and the tenant pays the rented household. If the renter does not pay, the owner is liable for breach of contract.

13. What should residents do if they refuse to pay for property management fees due to housing quality problems?

A: When the property is accepted, the residents have signed the goods. The quality of the house is within the warranty period and warranty. The developer is responsible for the maintenance. We should take the initiative to contact the residents to help solve the problem. The warranty period has already occurred. In the case of normal use, the shared parts and shared facilities are repaired by our company for repair funds. Because of the use of funds and the different channels of collection, households cannot refuse to pay for property management fees.

14. What should I do if the tenant violates the community management regulations?

A: When the tenant and the owner or other unit sign the rental contract, the owner must inform the tenant owner to manage the convention and the management regulations of the community. If the renter violates the corresponding clause, the renter will not perform the processing obligation, and the industry mainly bears the corresponding Joint responsibility.

15. What should the residents do to spread the comments that are not conducive to the company's reputation?

A: If you find that the residents spread the comments that are not conducive to the company's reputation, stop it in time, call the residents to the side or ask them to talk to the management center. It is because of our problems, take the initiative to apologize and promptly feedback the information. If it is out of nothing, tell its behavior. Harmful, "you violate the law", causing serious consequences can bring a lawsuit.

16. What should I do if the child is separated from my family in the property management area?

A: Ask the child's name, age, where to live, who is the parent, if the child can't make it clear, bring it back to the management center, arrange it through the cell broadcast or newsstand, and inform the child of the basic situation. If not living in the community, send it to the local public security organ. .

17. What should the residents do in the property management area?

A: It is strictly forbidden to set up a booth. If there is a special stall in the community, after applying for the relevant fees and paying the relevant fees, set the points according to the regulations.

18. What should I do when I encounter a household borrowing public goods?

A: If you encounter a household borrowing public goods, if you do not affect the normal work, try to meet the needs of the residents, you should register the name, building, unit, room number, agree to return the time, and explain the use of the goods; If it is overdue, it shall be promptly supervised.

19. What should I do if I find that there is a defect in the management of the community?

A: If you find that there are some defects in the community, you should first inform the foreman in time, explain the specific situation that is not in place, actively put forward reasonable suggestions, assist the management center to improve the management system, and solve the existing problems.

20. What should the owner do to send a letter of commendation or a banner?

A: Thanks to the understanding and support of the owners. This is the affirmation of the work of the owners. It should be used as a driving force to inspire us to do a better job and make the owners more satisfied.

21. What should I do if I find that a staff member is seriously derelict and is being besieged by the owner?

Answer: If a staff member is seriously derelict, he or she should be reported in time. The service management center or supervisor should control the development of the situation, reduce the impact, and communicate with the victim in time. The loss and the responsibility and the result of the failure of the dereliction of duty should be Inform the owner in writing.

22. What should I do if the bicycles and locomotives of the residents are not stored in the carport?

A: The bicycles and locomotives of the households are not stored in the carport. The tenants are required to abide by the unified management regulations of the community and actively cooperate with our work. If no households are seen, a notice can be posted on the back cushion. If possible, move the car to a safe place. Place to look after.

23, family pets in the community, arrogant, urinating, how to do?

A: Residents are required to abide by the "Household Handbook" and the relevant regulations on pet support in Xi'an. It is strictly forbidden to raise pets without a license; it is also not allowed to pick up pets in the community to prevent pets from squeezing children at home and to cause hygiene pollution caused by pets. Other liability issues are borne by the owner.

24. What should the owner do when he proposes a special service?

A: The owner proposes which special service is needed. If we have special service projects, we will provide quality services to the owners in a timely manner. If we do not have the service content that the owners need, we should actively help them to contact. If it does not meet the requirements of the owners, it must be I replied and apologized.

25, the household door can not open, how to do when asking for help?

A: I received the help within 5 minutes and rushed to the scene, and did a good job of appeasement. Please do not worry and implement the rescue. If there is no way to open the door lock, contact the unlocking company in time with the consent of the resident until the door is opened and then leave the site. .

26. What should I do if the lobby is not clean?

A: When the hygiene of the lobby is untidy, it is a matter of raising your hand. The administrator should immediately solve it. If the cleaner needs to be cleaned up, the cleaner should be notified to deal with it. It is a timely report that delays the delay and fails to perform its duties.

27. What should I do if I pile up garbage and items in the shared parts?

A: It is strictly forbidden to pile up garbage and articles in the shared parts. The restricted households that have been stacked are cleared in a short period of time. If the household is dumping garbage, it must be stopped immediately, indicating the dumping of the garbage, and it is strictly forbidden to dump the garbage and stack the items in the common parts. If such incidents occur, liquidated damages will be charged.

28. What should I do when the households want to pass the cleaning work?

A: When the household wants to pass, they should stop working and take the initiative to apologize and apologize.

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How to do 100 community service management

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