4s shop service consultant reception process
When the vehicle enters the factory, our service consultants should take the initiative to welcome them and say hello to the customer's courtesy.
Hello, Mr., can I help you?
When the customer says that the car is to be maintained, the service consultant should respond enthusiastically and take the initiative to welcome the customer to get off. There are several situations when there are many cars: the service consultant should have clear ideas, do a simple vehicle information registration, quickly complete the whole vehicle and ring car inspection, do a good job of vehicle protection measures, guide customers into the rest area, help customers steam tea to pour water After that, the maintenance costs are estimated and the repair time is estimated.
When there are not many cars, the service consultant must reflect our professionalism and reflect our service awareness. Try to communicate with customers as much as possible, and communicate first to avoid sensitive topics.
Start with simple guest words and slowly pull closer to each other. First of all, we must treat a certain customer seriously and sincerely. Do not use the tone of touting, and let the customer feel that you have a purpose, rather than treating him with sincerity. We must maintain our customers in the long run, we must do it, seriously professional! Let customers see our sincerity, and remember to keep a certain distance from the customer, the distance is too close, and the body will be both good and bad. You are too good for him, he will ask for more. The distance is too far, there will be strangeness and precaution. Maybe when you quote, he will have doubts, and it is not so easy to talk about business smoothly. Therefore, maintaining a good distance from customers is very helpful for our future business negotiations. I hope that we will slowly experience and comprehend ourselves from the work. Everyone's way of doing things is different, but one thing is that the principle must be observed and the attitude must be correct. Taking your work seriously will naturally improve gradually.
Hello, Mr., can I help you?
When the customer says that the car is to be maintained, the service consultant should respond enthusiastically and take the initiative to welcome the customer to get off. There are several situations when there are many cars: the service consultant should have clear ideas, do a simple vehicle information registration, quickly complete the whole vehicle and ring car inspection, do a good job of vehicle protection measures, guide customers into the rest area, help customers steam tea to pour water After that, the maintenance costs are estimated and the repair time is estimated.
When there are not many cars, the service consultant must reflect our professionalism and reflect our service awareness. Try to communicate with customers as much as possible, and communicate first to avoid sensitive topics.
Start with simple guest words and slowly pull closer to each other. First of all, we must treat a certain customer seriously and sincerely. Do not use the tone of touting, and let the customer feel that you have a purpose, rather than treating him with sincerity. We must maintain our customers in the long run, we must do it, seriously professional! Let customers see our sincerity, and remember to keep a certain distance from the customer, the distance is too close, and the body will be both good and bad. You are too good for him, he will ask for more. The distance is too far, there will be strangeness and precaution. Maybe when you quote, he will have doubts, and it is not so easy to talk about business smoothly. Therefore, maintaining a good distance from customers is very helpful for our future business negotiations. I hope that we will slowly experience and comprehend ourselves from the work. Everyone's way of doing things is different, but one thing is that the principle must be observed and the attitude must be correct. Taking your work seriously will naturally improve gradually.
recommended article
- Land and Resources Bureau of the People's Republic of China
- Training notice
- Notice of the school on holding the New Year's Day entertainment show
- Job dereliction review
- College student employment recommendation letter
- Self-identification of college students
- a letter to junior high school students
- College student self-identification
- Announcement of the Experimental Country Xiaobai Year
- a letter to the teacher 600 words
- Invitation sample
- Rental contract model
popular articles
- The most common words of Satay
- Grasp the opportunity
- Inspection notice
- Cherish the time of the famous sayings
- English four-level composition omnipotent sentence
- Sentence of life
- a famous saying of adversity
- Deng Xiaoping's famous sayings
- English joint test composition omnipotent sentence
- Latest praise to the teacher
- a good saying that loves labor
- a letter to a girlfriend
- The most sad sentence 2019
- Give the teacher 2019
- Letter of thanks to employees at the end of the year
- Praying the mother's famous words
- A letter from the parents to the teacher
- Party Member Teacher Self-evaluation in 2019
- Honesty and good words
- Father's letter to his son
- Self-recommended self-recommended letter
- a letter to children in the country
- Participle phrase
- Lincoln's famous sayings
- Encouraging words 2019
- Sentences describing mental activities
- a letter to the company's employees
- Modest and famous sayings
- Letter of thanks to customers at the end of the year
- a famous saying in the face of difficulties