[Boutique] service experience

Article 1: Experience in service

From this catering waiter, I changed the negative thinking that I think the dry catering waiter has no future. I have established a line of thoughts and loves the idea of ​​a line. I know whether a person has made a difference, not because of his occupation, but whether he is doing his best. Do the work you do. I have the will to work and correct my work attitude; I know the qualities that successful waiters should have, thus enhancing my sense of professionalism, determined not to do it, to be an ideal, ethical, knowledgeable, Disciplinary qualified waiter

I learned the principle of serving guests; the program to serve guests; the working rules in the service; the banquet menu; the skill of the tray and the walking speed of the end; the precautions for laying the table and setting the table; the focus of changing the ashtray; , writing menus, precautions for canceling dishes and tips for selling dishes; basic methods of drinking alcohol, general knowledge of procedures and drinks; handling skills for complaints and service work emergencies; preparation for restaurant opening and closing of the market Matters and various service etiquette, food hygiene knowledge, fire protection knowledge, etc. It has laid the foundation for me to be a good waiter.

In this part-time job of the waiter, I summed it up as an excellent waiter.

Love your job: When you love your job, you will do your job happily and easily. We want people who eat to get health, energy and good service. You may be able to make ordinary work extraordinary. The people most in need of business are those who love work.

Quickly familiarize yourself with work standards and methods: In order for our company and ourselves to win in the fierce competition, we must be able to work as quickly as possible and be competent in order to improve work efficiency.

Have a diligent spirit: catering work is mainly on the job at hand, usually not too heavy, do more and not tired. So we have to be diligent, eye-catching, hand-worked, and diligent. Work proactively and actively look for work. The saying "A hard work is difficult" tells a very profound truth, as long as you are diligent and successful, you will be open to you. Restaurant waiter work experience

Be self-confident: Compared with money, power, and background, self-confidence is the most important thing. Self-confidence can help people remove obstacles, overcome various difficulties, and believe that they are the best.

To learn to be a person: to be a person is to be a dedicated, grateful, helpful, professional ethics person, sincerely be a man, do things seriously, the cause will be more successful

Responsibility: It is based on the interests of the company and is responsible for its own work; it is responsible for the guests, providing customers with quality products and services; it is “respecting no one”, even if no one supervises you, you will do your job seriously. This is the performance of responsibility.

Normally facing the unfairness of work: there is no absolute fairness in the work, and in the face of the hard-working, the opportunities are always equal. There is no certain frustration tolerance, how can we provoke the girders in the future.

Team: Team spirit is the consistent pursuit of the company. The work of the catering enterprise consists of multiple divisions of labor, which requires the cooperation of team members. Team-oriented, collaborative employees and businesses are more successful.

The experience of this part-time job is very profound. I think that we do everything, and we make a little progress every day: the accumulation of sand into a tower, the accumulation of less, and many successful people are accumulating a little bit of a large . Innovating a little every day is leading the way; doing a little more every day is going to a bumper harvest; every day, a little progress is going to success.

Part 2: Experience in service

I often think that the waiter's profession, because of its multi-faceted, irregular, dangerous... and many other work characteristics, decided that it is not easy to do it well. It requires us not only to have enthusiasm for work, but also to have a heart of perfection.

Now, when we finally realized the original dream. But how are we doing? The work is lazy, the makeup is so sloppy, the words are indifferent, the attitude is blunt... In fact, in life, each of us faces the eyes of others when we are at any time and anywhere. Can you pass? Like our guests, in fact, they are the "examiners" you face every day. Are you polite? Are you amiable? Are you noble, elegant, dignified, smart, calm, and decisive? Are you impeccable? How much have you done? ?

How much do you do, which means how many impressions the "examiner" can give you, which means that he will decide how to treat you with respect, is respect? Is it trust? Or is it indifferent or even contemptuous? People and people In fact, they are mutual. The attitude of others to you is actually a mirror of your own words and deeds. Don’t always look at the mirror, but you should reflect more on the person in the mirror. Improve.

Specific to our actual work, that is, when you are responsible for the internal affairs, you are not a very good "internal", work very "beautiful": the action is very good, clean up, things are always ready for others Before you need it, make a solid backing to ensure the smooth progress of external work; when you are working outside, do you become a beautiful "angel" with the eternal smile of "Mona Lisa"? With infinite love and patience to face the "God", love the ordinary people can not love, can not bear the ordinary people; when you are a foreman, can you coordinate and organize each position, both eyes In the overall situation, it pays attention to subtlety. It not only pays attention to the feelings of the guests, but also cares for the growth of young people and helps them to enter the work role as soon as possible. When something unusual happens, you can still face it calmly, witly, and decisively, and take the discouragement of "the soldiers will block."

If we say that service work is a very hard job, let us put in this "bitterness" to train ourselves. "Jade can't be a weapon." One day, you will find that it has made us More tough, let us be more tolerant, richer, and more beautiful!

Part 3: Experience in service

As a service industry, it is vital to smile. Relaxation, comfort, trust and care are always the meaning of smile service. In the style of work style construction, how can we understand the “smile service” as a toll collector today when we vigorously carry out the “image project”?

After studying in Wuhan West for two days, I finally understood what really meant. For the majority of the passengers, the laughter of the toll collectors is not as good as laughing. If we only care about "developing small resources" and insisting that we laugh at the crew, it is not wise. Smiling is a reflection of a happy mood and a manifestation of courtesy and conservation. We don't just show smiles in our jobs, we should have smiles in our lives. As long as you take the squad as a friend in your job, you will naturally smile at him. Therefore, this kind of smile does not need to be forced by administrative orders, but is voluntarily and voluntarily issued as a cultivated and polite person. Only this kind of laugh is the most necessary smile and the most beautiful laugh.

When we encounter something that doesn't go well, it is inevitable that the mood will be unpleasant. At this time, I urge myself to smile on the staff of the driver. It seems that it is "hard". However, the particularity of the work determines that we can't vent our emotions on the squad, so we must learn to break down and dilute the troubles and unhappiness, always maintain a relaxed mood, let happiness always accompany ourselves, let happiness pass to Everyone in the past is a passenger.

It is vital that the tollers want to maintain a happy mood and have a broad mind. In the specific service process, it is inevitable that the squadrons who are not arrogant and hustle and bustle will be dissatisfied with the service of the toll collectors. The toll collectors must remember to “forbearance and calmness, and returning to the sky”. When you have a wide sky, you will not suffer from loss at work, and the reception staff will not care about it. You will always maintain a good state of mind, and the smile service will become a breeze.

The smile service is not only a display of expressions, but more importantly, emotional communication and communication with the client. Smile reflects this kind of good mood. Smiling service does not mean that you are laughing on your face. It should be a sincere service. Imagine if a toll collector would only smile blindly and did not know what the requirements of the crew were, but what was the use of such a smile? Therefore, the most important thing is to smile and serve the staff. When relatives, friends, happy with them, grief, become the intimate person of the staff. So their smile service can do so well, precisely because they can do these requirements. This is exactly what we want to learn from them. We must realize the civilization of the road and the harmony of the society as soon as possible through the warmth of Feiting.