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The service station of Shanghu Town Planning and Fertility Center is located at Yongning Road, Zhongxing Street, Shanghu Town. It was built in 1997 and merged from the original Wangzhuang Town, Yetang Town and Liantang Town Planning and Fertility Service Station in 2005. The building area is 455 square meters, and there are 10 staff members, including 9 Communist Party members, 90% of whom have college education or above. The town planning service station is responsible for the comprehensive management of the planning and reproductive technology service work of the whole town, guiding the publicity and consultation of prenatal and postnatal care, planning and fertility technical services and the distribution of contraceptives for guidance and supervision, and has been repeatedly approved by the municipal government and the municipal population. The committee was awarded the advanced collective of family planning and was awarded the Suzhou Model of “Women’s Demonstration Post” in 2004-2005. In 2006, according to the provincial and municipal standardized management requirements, it has invested more than 500,000 yuan to complete the construction of the family planning service brand. Since the implementation of the generation service brand, all the staff of the station have further corrected the service attitude, improved the service quality, and strived to be the “intimate person” of the reproductive age people, making the service station of the Shanghu Town Project Fertility Center a warm “home” for the childbearing age.

I will give a brief report to the leaders on the main work since the establishment of the "Wuhan Civilization Demonstration Post".

First, strict management, improve the rules and regulations. Since the creation of the Civilization Demonstration Window in 2005, with the great attention of the town party committee and the government and the strong support of the leaders of the higher-level lines, the family planning station has actively taken measures to set up a leading group for the “Women Civilization Post” and established a sound family planning plan. The management system within the station, the staff assessment and reward system, and the division of labor and duty system for health cleaning personnel ensure that all daily work in the station is carried out in an orderly manner. The civil service promise and the photo of the members of the “Women’s Civilization Post” were put on the wall and there was a public supervision call. At the same time, actively select personnel to participate in business and skill training at all levels, and actively strive to create "learning branch", "party member demonstration post", and actively participate in "new wind cup", "public servant cup" and other competition activities. The Party branch used party members to organize life days to conduct political studies. Since the beginning of this year, the technical service line has gone to Suzhou to participate in business training, and the association line has gone to Kunshan to participate in the association's construction and exchange study. In addition, the planning statistics, policies and regulations are listed on the monthly plan to participate in business exchanges. Last year, he participated in the training of the pre-pregnancy health care project, and exchanged speeches with Changshan representative Changshu. Recently, the Municipal Population and Family Planning Commission has investigated the work of the employee's family planning and self-government in Shanghu Town, and conceived to hold a live meeting in our town.

Second, the tree window image, create quality service. The service station of the family planning station mainly provides consultation and services for the majority of people of childbearing age such as B-ultrasound, gynecological examination, contraception and birth control, reproductive health care, and prenatal and postnatal care. In the design of the planning station to provide a warm and caring atmosphere to the client. There are pink reminders in front of the door and in the station, suggesting the process and precautions, which are both beautiful and convenient for the people. There is a consultation desk and waiting room in the service hall of the station. There are LCD TVs, contraceptive birth control medicine display cabinets, family planning policies and regulations, reproductive health knowledge, prenatal and postnatal information and publicity materials for visitors to watch and read. The staff in the station are enthusiastic, and the people who come to work or consult the service can answer questions and be patient and meticulous. They provide thoughtful services to the people who come to the station to receive various services, and are highly praised by the people. This year, I plan to expand the X part of the station, and the early education base will be opened.

Third, create a beautiful environment and improve service quality. The family planning station has a unified generation service logo and a standardized generation service brand position. The newly renovated service hall has a beautiful environment and complete facilities. The environment inside and outside the station is clean and beautiful, and there is a dedicated person to clean. There is a parking lot in the Jisheng Station, and there is also a parking space in front of the door. The staff vehicles and the visiting public vehicles are neatly parked. It provides a good environment for the majority of people of childbearing age who come to receive counseling and services.

Fourth, the exhibition towel is graceful and welcomes the Olympics. This year is the Olympic year. The 100-year Olympic Games is held in the capital Beijing. Our program fertility service station also actively cooperates with relevant departments to create an Olympic atmosphere. In February, the organization service station personnel participated in the Municipal Population and Family Planning System Games. In May, the family planning station organized personnel to participate in the Shanghu Olympic Torch Relay. In June and August, the Party members’ activity day was used to celebrate the Olympics. Urban civilization and my peers" civilized etiquette training. By participating in these popular sports activities and trainings, both physical exercise and self-cultivation have been enhanced, and more energetic and state-oriented work has been devoted. Recently, all members of the station have actively signed up for the Autumn Games of the town government.

5. Teamwork and teamwork have achieved remarkable results. In recent years, the Shanghu Town Planning and Fertility Center stood under the care and support of the superior leaders. The concerted efforts of the whole station staff, the excellent service, the window image, the publicity and education, etc., were outstanding, and they were contested in the “New Wind Cup” competition in Changshu City. The middle scores are among the best, and they have successively obtained the “Suzhou City Women’s Demonstration Post”, “Suzhou City Population and Planned Fertility Generation Service Advanced Township”, “Changshu City Planning and Fertility Association Advanced Collective”, and “Jiangsu Province “Life” magazine to subscribe to advanced townships. "A lot of honors."

In the face of achievements, we must look for gaps and deficiencies. In the future, all the members of the station will continue to carry forward the role of the model, study the business knowledge, improve the service level, strengthen the training of civilized etiquette, consolidate and improve the creation results, play the role of family planning service, and contribute to the economic and social development of our town. .

Part 2: Women's Civilization Reporting Materials

Beilun District Administrative Service Center was established in June 2003. At present, 24 units including the District Development and Reform Bureau and the Industrial and Commercial Bureau set up a resident window and 9 units to set up a comprehensive window, which mainly undertakes the administrative examination and approval and project investment services of the whole district. And other functions. There are 195 staff members, including 128 women, accounting for 66% of the total number of the center. In the past few years, under the leadership of the unit party group, the center’s “Women’s Civilization Post” was deployed according to the unified arrangements of the district committees and the women’s federations at all levels, with the fundamental aim of “promoting investment, serving the people, being honest and efficient, and administering according to law”. In-depth development of the "Women's Civilization Post" creation activities, and constantly improve the effectiveness of administrative services, and achieved certain results. By June 2019, a total of more than 1.9 million administrative approvals and service items were accepted, and the overall satisfaction rate of the objects was 99.8%. The center has successively won the district "Women Civilization Post", the first batch of "City Civilization Window" in Ningbo, the "Sanba" Red Flag Group in the city, the "Creating Three Excellent and One Satisfaction" competition in the city window industry, and the first batch of "provincial advanced administrative services". Center" title.

First, strengthen leadership and clarify the objectives of the post.

The leaders of the center attach great importance to the creation activities, often supervise and ask questions, and the central party group has repeatedly set up special activities to create activities, and determined that the creation of the “Women's Civilization Post” is combined with the creation of civilized units and demonstration administrative service centers to ensure that the creation activities are in place. The first is to set up an organization and set up a network. A creation work leading group with the main leaders of the center and heads of various departments was established, and the working network of 11 grassroots creation teams was determined. The creation of the activity leadership team is responsible for the planning, deployment, and inspection of the Center's striving activities. The 11 grassroots creation activity teams are responsible for creating the specific organizational implementation of the activities. The second is to promote and create an atmosphere. Convene a meeting of the founding group and the meeting of the person in charge of the member's window, calling on the members of the civilized post to be dedicated and civilized; to open a platform for creating a “Women's Civilization” on the center's portal website, to publicize the significance of the event, to show the effectiveness of the event, and to improve everyone. The understanding of creating activities forms a good atmosphere for everyone to participate and contribute ideas. The third is to highlight functions and establish goals. With the service tenet of "convenience, standardization, high quality and high efficiency", it highlights the service function and establishes the goal of "creating first-class service performance, building government window image, and displaying the style of the exhibition", fully mobilizing the enthusiasm of the majority of the staff, will create The implementation of the work is carried out, and we are striving to create a unique "window civilization" with careful window and patient heart.

Second, strengthen standardization and improve service quality.

In the creation activities, the center takes the system first, according to the requirements of ISO9001 quality management standards, has successively improved the series of rules and regulations and related regulations such as "Service Window and Staff Assessment Measures" and "Window Staff Civilization Service Guidelines", and related systems are printed. In a book, a member of the staff member. Internal implementation of weekly inspection, online investigation, attendance system, AB post work system, first-question responsibility system, etc., publicly announce complaint telephones, set up complaint boxes, hire traffic supervisors, call back and visit, issue questionnaires, and External supervision is carried out with the help of the District Effectiveness Office. Through internal and external supervision, accept social and public comments, and comprehensively standardize the service behavior of the staff.

The implementation of various systems has made the operation and standardization of the central hall operation, and the service awareness and service level of the members of the staff have been continuously improved. The staff of the lobby window overcomes the difficulties and sacrifices the overall situation of the service. The needs of the service target are the first needs. The window staff of the District Land Bureau, the Industrial and Commercial Bureau, the Public Security Bureau, the Construction Bureau, and the Urban Management Bureau often take the initiative to delay work.

The work site in the hall is neat and tidy, and the information is neatly arranged. The post members exchanged ideas and offered various measures to facilitate the people and the people, and strived to provide a warm environment for the examination and approval of the service targets. The service hall has a reading bar, touch screen, self-service Internet access, tea, service guide bar, reading glasses, pens and other facilities for the use of the service object, which is convenient for the public and improves efficiency.

Third, strengthen theoretical and business learning, and improve service levels.

The Center has always attached great importance to strengthening the theoretical and business learning of all staff members. Through various forms of education and training, the staff has been guided to study theories, study regulations, and learn business. In order to create a group, we will adhere to the monthly political theory and business study, focusing on Deng Xiaoping Theory, the important thinking of the "Three Represents", the laws and regulations related to the business, economic knowledge, and the operational knowledge of the administrative licensing law and the examination and approval service. Constantly strengthen the sense of purpose of all staff members to serve the people wholeheartedly, actively cooperate with the sense of solidarity and cooperation, diligent and honest government, and self-discipline of sunshine operation.

Focusing on creating a “People's Satisfaction Service Window”, we will conduct a discussion on service work, hold a “Creating Harmony Center” essay writing activity, advocate the government's ten major cultural concepts, conduct service etiquette training, and standardize service words and deeds.

In conjunction with the "Building Service-Oriented Organs and Promoting Enterprise Development" activities, the "Exam Approval, Service Quality Improvement" competition was launched among all the staff members. The competition activities are based on the examination and approval service skills test. It requires the staff members to understand the government affairs disclosure, the administrative examination and approval system reform, the service guide of this window, the implementation rules of the center assessment, the civilized language and the service slogan, etc. The subjective initiative requires the staff members to freely play around the ways of improving the efficiency of examination and approval, and propose suggestions.

Through political study and post training, the officers' morality and professional quality have been improved, the overall awareness of the staff members, the sense of responsibility and the initiative service consciousness have been enhanced. The service level of all the staff members has been continuously improved, and the quality service environment has been further strengthened. Fourth, innovative work methods to improve service efficiency. In the examination and approval service, the members of the office have established the service concept of “the business is their own business, the business is more important than their own affairs”, constantly innovating service means and improving service efficiency.

The first is to improve the efficiency of work through joint exploration and joint review. In accordance with the principle of “can be combined, and can be linked”, parallel approval will be implemented in a small scope to ensure that administrative approvals are flat and rapid. For example, urban road excavation approval, unified collection by urban management window, organization of municipal, garden, traffic police departments for joint investigation, simplifying procedures and improving work efficiency. Implementing the collaborative examination and approval of investment projects, integrating all the examination and approval items and links involved in the process from the establishment of the project to the completion and acceptance process, and adopting the form of joint review meeting and joint exploration to improve the efficiency of examination and approval. The number of links was reduced from 31 to 22, and the total commitment time for the approval process was reduced from 96 working days to 76.

The second is to continuously innovate the operating mechanism. In accordance with the requirements of "two sets and two places", we actively cooperated to promote the reform of administrative examination and approval functions. After the administrative examination and approval functions were merged, the administrative examination and approval departments of all departments stationed in the center, and Windows had the right of direct examination and approval, which formed the working mechanism of “one window for external, one-time notification, one-stop service”, that is, the number of cases reached 90, one trial one The nuclear ratio has reached more than 85%, the average processing period of the promised parts has been compressed to 3.3 days, and the efficiency of the work has been accelerated by more than 70%, which greatly facilitates the people to do things and effectively improves the efficiency of window approval.

The third is to establish a convenience service mechanism to carry out on-site services and appointment services. Provide on-site services for disabled patients with limited mobility, inconvenient persons living in remote mountainous islands, and group members who work in foreign countries. In May 2007, the city first launched an appointment service to provide administrative services to citizens, legal persons and other organizations that were unable or inconvenient to apply for administrative examination and approval on statutory working days, and arranged for staff to provide special services on non-state statutory working days. Open the door for the public. Since 2008, it has provided 354 person-times of service to the client, and has carried out an appointment service of 39 times and 822 person-times, which has been highly praised by the people.

The fourth is to help the enterprise service hotline. Actively responding to the impact of the international financial crisis on enterprises, opened a service hotline 86871871, 24 hours a day, 22 hours a day, and responded to calls, visits, and assistance for enterprises in the region to help enterprises coordinate the approval of construction, production and operation. Difficulties and problems encountered in the process. Since the opening of the hotline, more than 100 companies have been asked for help, and they have achieved "there are responses to everything, and everything has fallen." The hotline has aroused strong repercussions from all walks of life. Investors called it "Enterprise 110". Zhejiang Satellite TV, Ningbo TV, Zhejiang Daily, Ningbo Daily and other media have tracked the hotline.

The fifth is to promote the construction of supporting projects. For the key projects newly settled, implement the responsible person and contact the enterprise separately. For general issues, they are coordinated in the form of “small regular meetings” in the center; complex problems are coordinated through the “big regular meetings” convened by the district leaders.

Sixth, in conjunction with the District Information Center, the “Web Virtual Service Hall” was launched on the “Beilun Window” government website and the portal. The virtual hall has three service functions: window guidance, service guide, and online pre-audit, so that people can feel the good service of the center without leaving home. After its launch in October, it attracted a lot of attention in the society and received a good response. At present, the average daily visit volume has reached more than 800 times.

Fifth, use activities as a carrier to improve the vitality of creation.

The creation team deepened the work of co-construction of the party and the women's work, and focused on the close integration of the creation activities of the “Women's Civilization Post” with other creation work, so as to promote each other and strive for practical results. Combined with the “Service Model” and “Winning Window” appraisal activities, the service selection model and the winning window are selected in the window through window mutual evaluation, central management review, and service object evaluation. Combined with the “People's Satisfaction Window” campaign, a total of nine windows have been commended at the district level. In combination with the “Chuang Sanyouyi Satisfaction” civilized quality service competition, the center has been awarded the outstanding organization unit of Ningbo “Window Industry „Creating Three Excellent and One Satisfying Civilization Quality Service Competition” by the Municipal Federation of Trade Unions and Municipal Civilization Office. Combined with the creation of the “Youth Civilization”, the center has won the title of District Youth Civilization.

The third article: the towel civilization report materials

The Olympic Community Community Committee of Zhangzhou Road was established on December 25, 1999. Its predecessor was the Longjingwan Community. On June 8, 2019, it was renamed the Olympic Community by the Northern New District. Among the 13 staff members, 12 are women, accounting for 92% of the staff. In order to do a good job in creating the “Women’s Civilization Post”, the “two committees” of the Olympic Sports Community attached great importance to it. In combination with the actual work, the “Women’s Civilization Post” was established, and the main leaders of the community were set up as members. “Women’s Civilization Post” created a work leading group. Incorporate the creation work into the annual work plan, and sign the “co-resident co-construction” agreement with the social units in the jurisdiction, relying heavily on social units and volunteer teams to integrate the creation activities into daily work and management, and ensure the creation of work organization and implementation. It is effective in place.

First, strengthen self-building and improve service levels

Since the establishment of the “Women’s Civilization” campaign, the community has held regular business exchange meetings to strengthen the training of women’s gay business skills and continuously improve their business capabilities and quality. Encourage everyone to participate in various training and professional examinations. The community has now 7 comrades have obtained the “Social Manager” qualification certificate of Chongqing. Eight comrades have signed up for the national "social engineering" exam this year.

Vigorously advocate the "good work style of thinking and doing things with heart. All women comrades pay attention to each work link in the performance of their duties, pay attention to the details of each job, and insist on the accurate and efficient operation of each resident. We will not let mistakes happen to ourselves, put an end to the inefficiency of the business due to unfamiliar business, and repeatedly let the residents run the road, so that the policies of the party and the government have been implemented. The management of the community service platform has been standardized and held weekly. Self-evaluation self-examination meeting, standardizing words and deeds, personnel dressing, civilized language, advocating "smile service", and doing "there is a greeting with the door, and there is a farewell voice." This patient, meticulous and thoughtful service has won the majority of services. The praise of the people.

Second, strengthen the role of demonstration and promote the new trend of civilization

In the spirit of the establishment of a team, the Olympic Sports Society will build a team of flags, add a volunteer to add a star spirit, and use the Olympic Sports Center as a carrier to develop a community-based dance team and community boxing team. The climbing team, the waist drum team, the Qigong team, the chorus team and many other cultural and sports teams, the community also established a party member volunteer team, a volunteer team, a young volunteer team, and a family planning association. During the creation process, every team actively participated in and carried out a variety of cultural activities, which not only enriched the cultural life of residents, but also spread positive energy such as healthy civilization and positive development, and guided residents to join the community. The ranks of construction have truly formed a good trend of “community is my home and construction depends on everyone”.

In the process of creating the “Women's Civilization” post, the volunteers of the Olympic Sports Community made a commitment to combine their positions, practise their commitments, constantly innovate service methods, improve service levels, and emerged many people who moved. And things. Li Yongbin, a low-income household in the community, is a disabled person living alone. The community insists on visiting his home from time to time to understand his living conditions, helping him clean the house and send daily necessities. Everything about him is remembered in the hearts of every volunteer. His TV is broken. The community staff spontaneously donated money to buy new ones for him. In the summer, someone sent him a moth-proof medicine. In the winter, someone cares about him. Whether the beggars are thin or not, in the words of Li Yongbin, every member of the community is his relatives. There are also untiring visits to enterprises that only seek jobs for the unemployed in the community; do not remember to use the rest time to answer questions and answer questions from residents. Dedicated, selfless dedication, volunteers interpret some lofty spirits with their own practical actions.

Third, pioneering and innovative efforts to forge ahead and create new glory

We have done a lot of work in a down-to-earth manner in the spirit of "sincere solidarity, truth-seeking and pragmatic, innovative development, striving for first-class". In recent years, the Women’s Federation has won the honorary titles of “Wuhanpo District Women’s Legal System Propaganda Demonstration Site”, “Chuzhou Road Street Scarf Civilization Demonstration Post,” “Chuzhou Road Street Women’s Work Collective” and “Women’s Home”. Honor also: 2009 won the honorable title of qualified community for building a harmonious community. 2009 won the honorary title of advanced party organization. In 2019, it won the advanced collective. In 2019, it was awarded a municipal demonstration community. In 2019, it was rated as a zero-crime community for minors. In 2019, it successfully established district-level “civilized communities” and “learning communities”.

The Olympic community takes the spiritual needs of the people and the quality of life of the people as a goal. It often carries out various activities in the community, including the Spring Festival party, garden activities, health talks, free reproductive health check, and the legal system. Publicity, policy promotion, job fairs, smart baby selection, etc.

In order to build the community into a modern and civilized community with orderly management, beautiful environment and prosperous culture, the Olympic Community will take this opportunity to create activities, continue to promote the role of the model, continuously strengthen work measures, improve working methods, and further improve service levels. Consolidate the achievements, develop and innovate and innovate.