The main deeds of the "Youth Civilization" created by the toll

Our company was established in **, with three in and four outs, and currently implements one-in-two-out charging. The company has 38 employees, including 6 party members, 22 members, and 32 young employees under the age of 35. It is a young team full of vigor and vitality.

Since the beginning of the charge, the charge management office has been guided by the management department, guided by the important thinking of "Deng Xiaoping Theory, the Three Representatives" and the spirit of the "16th National Congress", in accordance with "safe and smooth, legal levy, civilized service, and application The 16-character policy carries out the charging work, and strives to create activities such as “civilized units”, “youth civilization”, “civilized service windows”, “star-rated toll stations” and “civilized model roads”. With the goal of "smooth, clean, green, beautiful" and high-quality service, the center will carry forward the spirit of "unity and hard work, truth-seeking, wenmi.net pragmatic, striving for first-class", play a leading role as a pioneer, and comprehensively build a fee with its own characteristics. The management is our own responsibility, and it has built up the image of our civilized window, making our institute an advanced model of highway toll collection.

In the process of creating the "Youth Civilization" and other activities, in order to improve the level of work creation, establish a good mechanism, set up a working group, formulate relevant striving plans, implement a responsibility system for health care, assign it to each team, and do a good job. Daily affairs management and creation work such as attendance, work discipline, and publicity. Through the joint efforts of the broad masses of staff, the construction has been continuously improved, and the results of various work have improved significantly. In XX, it was awarded the municipal "Youth Civilization". In XX, we continued to carry out in-depth creation activities. At the beginning of the year, we held a meeting to discuss the development activities, summed up the achievements and shortcomings of the past year, and continued to apply for provincial level on the basis of the establishment of the past year. Create activities and be responsible for creating activities and implementing them in phases.

First, strengthen education and study, and promote the construction of its own team

Since the establishment of our institute, we have strengthened team building, educated employees, organized military training, business knowledge training, job skills training, etc., to improve the overall quality of employees, and to build a learning, pragmatic, and service-oriented team.

In order to enhance the "重要14. Hurry 7. 钕钕馐叮岣呷惫さ岣呷惫さ岣呷惫さ岣呷惫さ岣呷惫さ岣呷惫さ岣呷惫さ岣呷惫さ岣呷惫さ ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Marxism-Leninism, Mao Zedong Thought, Deng Xiaoping Theory and the three important thinking ideas actively guided the employees to further emancipate their minds, update their concepts, and constantly improve their ideological quality. On the other hand, through various activities, they carried out patriotism and socialist education for employees. And revolutionary spirit, moral style education, based on their own duties, truth-seeking and pragmatic, carry forward the spirit of active exploration, innovation, hard work, selfless dedication, and strive to create a first-class performance team. In April XX, the Youth League members of the Youth League participated in the commemoration of the revolutionary martyrs, remembered the heroic activities, visited the Heroes Memorial Hall, and listened to the heroic deeds. Through these activities, everyone was greatly encouraged and motivated to enhance their combat effectiveness and greatly enhance their effectiveness. The professionalism of the staff.

Improve the business level of employees and train a group of toll teams with excellent business skills. Regularly and irregularly organize all the fee-paying personnel to conduct business knowledge and job skills training, and organize business examinations, mutual exchanges, competitions, etc., to continuously improve their business level. In XX years, before the opening of the expressway, new recruits were organized to go to the brothers' toll booths for practical operation. At the time of the opening of the expressway, the whole staff was organized to conduct business theoretical knowledge learning and practical operation drills. In the XX year, the company organized monthly fee-paying personnel to conduct business study, and carried out activities such as vehicle identification competition, identification of fake driving licenses, and comprehensive business knowledge competitions. Through activities, it promoted the unification and reduction of the identification of the entire vehicle model. The misjudgment rate of the model; the use of the fake driving license to evade the toll fee, saved some of the toll loss; increased the business possession of the full-fee employees, and improved the knowledge level of the toll business. In XX years, on the basis of grasping the various tasks of the previous year, and strengthening the business training work of the toll collectors in light of the shortcomings of the past year, in order to unify the standards of the entire line, the first to implement the fees and charges of the staff. In exchanges and learning in different places, in order to familiarize employees with each position, cultivate all-round toll collectors, and implement measures such as job rotation learning and management personnel's lower lane learning. In April XX, under the organization and coordination of the Charges Division of the Management Office, exchanges and study were conducted with Lishui's toll collectors. In the process of communication, the toll collectors can strictly carry out the high-quality and civilized charging work in strict accordance with the "sixteen" word policy, and discuss their respective experiences in the operation of charging, discerning the driving license and discriminating the model work in the future. In the discussion, study and summarization, the ability to work has been improved. Through exchanges and learning, the existing deficiencies have been seriously rectified. By adopting a flexible and novel way to create a strong learning atmosphere, the staff of the whole office will hold monthly exchanges of ideas, discuss work experience, and difficult problems to continuously improve the ideological, political, and professional qualities of the toll personnel, and gradually make the charging work mature; Encourage and support employees to combine amateur training with personal self-study, combine theoretical study with practical operation, broaden learning channels, improve knowledge structure, participate in adult education through various training methods, and continuously enhance their own quality. At present, all 16 college graduates, accounting for 57%, 3 technical secondary school, accounting for 10%, 4 undergraduate students, accounting for 14%, 7 college students, accounting for 25%.

Second, improve organization and strengthen leadership

Since its establishment, the toll collection station has attached great importance to the construction of spiritual civilization, placed its creation activities in an important position, and created activities as an important goal and main topic of civilized quality service. In the organization and leadership, the administrative leadership was set up as the team leader, and the heads of the departments were created to work as the members. The responsibility system was established, and the responsibility system was created according to the respective functions. The creation of the work layer was implemented, and the organizational system was implemented. On the guarantee of the leadership of the creation of work, the main leaders personally grasp, in charge of the specific leadership, formed a working mechanism of joint management, full participation, and in the form of the target management responsibility system into the assessment content. In terms of specific measures, formulate the planning outline and implementation methods for the creation of civilization, clearly define the goals, and organically combine the short-term tasks and long-term goals of the creation work into the whole work.

Regularly hold a meeting to create a work leading group, study the deployment and creation work, check the implementation of the supervision and creation work, analyze the problems existing in the creation process, take timely measures and implement them in a practical manner, and greatly improve the level of our civilized creation activities.

All the mobilization, active participation, strengthen the awareness of creation, and carry out the creation work extensively and deeply. The mobilization meeting was held to promote the creation of meaning, improve the ideological understanding of all employees, make the creation activities truly become the work of every employee, and become the conscious action of the employees, so that the employees are educated in the participation and improved in practice.

Establish and improve the work guarantee mechanism. Based on the actual situation, we have established and improved the organizational leadership system, assessment and evaluation system, and supervision and incentive system. Every aspect has people grasping and managing people. Each activity has goals, plans and specific measures. Each stage has a summary, There are checks to further improve the management ability and creation level of the creation work. Among them, to strengthen the team construction and team management as the focus of the creation activities, the corresponding establishment of assessment criteria and assessment methods, the regular inspection and assessment, the implementation of dynamic management, to achieve clear distinction between rewards and punishments, stimulated the enthusiasm of the team and employees.

Third, establish and improve various rules and regulations, improve the creation environment

1. Strengthen the system construction and provide fundamental guarantees. Without rules and rules, we must have a complete system to protect the internal management. In accordance with the guiding ideology of "grasping management, laying the foundation, grasping services, and creating civilization", we have adhered to the people-oriented management method, attached importance to system construction, and combined with the working mechanism of planning, assessment, and summarization to standardize internal management. The whole office has unified the work responsibilities of directors, offices, toll departments, toll squad leaders, toll collectors, etc., and has formulated and improved the "Charges for Discipline Discipline Assessment", "Health Management System", "Taiwan Account Management System", "Monitoring and Management System", "Implementation of Four Classes and Two Operational Systems", "Competition for Posting, Final Elimination Implementation Plan", "Safe Production Responsibility System", "Canteen Dining System", "Civilized Team, Civilization Demonstration Method", A series of rules and regulations such as the "Supplementary Provisions for the Selection of Three Civilizations", and the implementation of strict system management, and the rules and regulations can be followed. At the same time, in order to ensure the effective implementation of various rules and regulations, we have established a corresponding organization inspection and supervision system, and established the "civilization creation work leading group", "environmental health assessment and supervision team", "safe production work leading group", "three A number of leading groups, such as the Civilization Selection and Appraisal Team and the "Competition for Employment Evaluation Team", were personally arrested by the director and managed by specific personnel. Through the establishment of the assessment incentive mechanism, the smooth development of various tasks has been promoted.

2. Improve the working environment and provide good logistics support. During the development process, I actively improved the appearance of the situation, earnestly do a good job in greening and beautifying the environment, do a good job in environmental sanitation, and create a beautiful and comfortable service environment. Carry out sanitation and dry areas for buildings, driveways, canteens, dormitories, etc., and do the "three-steps" every day, that is, rub, rush, sweep, and clean regularly every month. The duty management personnel go to the lane to assist the on-duty personnel to wash the lanes, and the on-duty staff are always on hand. Do a good job in the sanitation and cleaning of the toll area, and the health assessment and supervision team will conduct regular inspections and assessments to create a clean and comfortable working service environment. In XX, under the joint efforts of the staff of the whole office, Jinyun County was rated as a county-level "health advanced unit". At present, our institute has successfully passed the initial evaluation of the "market-level advanced health unit".

Strengthen the management of canteens and actively carry out logistics support. The quality of the food directly affects the employee's work mood, and is also a guarantee for the employee to keep fit. To this end, we have established a canteen management system, a canteen security system, a canteen dining system, and strictly follow the rules, requiring the cooks to pay attention to nutrition, making different flavors of dishes, and try to meet the different eating habits of each employee. In the cafeteria, disinfection cabinets, electric refrigerators, TV sets and other facilities were set up to create a good dining environment. The bathroom was also built for employees, and hot water supply equipment was purchased to solve the problem of difficult bathing for employees. The whole office firmly establishes the awareness of charging first-line services, starting from the details, actively doing good things and practical things for employees, and truly enabling employees to eat with confidence, live comfortably, work at ease, and create a good working and living environment.

Fourth, strengthen the management of fees and carry out the selection of three civilizations

In strict accordance with the relevant laws and regulations, management methods, and charging standards of expressways, we strictly carry out the charging work of "safe and smooth, legal levy, civilized service, and application without leakage", and continuously improve the business skills of the toll collectors. The quality of service ensures that the charging work goes smoothly. First, through the comprehensive system equipment and business skills training for all the toll collectors and monitors, the toll collectors and supervisors can master the various job skills more skillfully. The second is to increase the intensity of inspections, through monitoring, monitoring, on-site inspections, and surprise inspections, etc., to track and inspect the civilized services of each toll collector's charging business, charging discipline, singing and paying. The third is to actively identify with other brothers to collect models, identify fake driving licenses and other business exchanges, establish communication channels, timely report on the identification of models encountered in the charging work, and gradually standardize and standardize through discussion and research. The fourth is to actively cooperate with high-speed traffic police to do the investigation and punishment of fake driving licenses. Under the guidance of the Department of Charges, all employees actively and voluntarily learn the discriminating knowledge about true and false driving licenses. In daily work, vehicles and drivers using fake driving licenses Register and register, and notify each brother unit. After two years of practice, communication, summarization and accumulation, all the tollers have strong discriminating ability and processing ability, which has contributed to the reduction of the source of the source and the reduction of the vehicle correction rate.

Monthly evaluation of "civilization team", "civilized class leader" and "civilized toll collector" to improve the level of service and competition of the fee-based civilized service, and in order to reflect the fairness, authenticity and rationality of the civilized selection, the assessment team The XX-year evaluation method has been revised and supplemented. From the actual situation, the assessment and selection of articles and contents will be refined to increase scientific and operability. Through the launch of the three civilizations selection activities, a number of excellent fee-paying employees have emerged, and a number of advanced models have been established to motivate the employees' morale and enthusiasm for work, thus firmly establishing a sense of civilized service and playing the role of an advanced model. The entire charge has formed a good atmosphere for you to catch up and not to lag behind.

V. Actively carry out civilized service activities and expand service content

I strive to create an atmosphere, create a brand, shape the image, pay attention to civilized service, and standardize civilized language by carrying out civilized creation activities. Ask the toll collector to start with a smile, a greeting, a blessing, and explain every civilized term in time. The civilized language is from the initial "Hello! Please go!", "Hello! Please pay xx yuan, Receive your xx yuan, find you xx yuan, please go!", rich as "Hello! Welcome to Jinli high speed!", "Working hard!", "All the way safe!" "Please do not speed!"," Construction at xx, please pay attention to traffic wenmi.net! "Wait, it will make the passengers feel at home, but also remind drivers to pay attention to driving safety, make civilized service more humane, and truly reflect "people-oriented" The car-oriented service concept. In order to let drivers understand the characteristics of expressways, I require the toll collectors to grasp the customs and customs of Jinyun, the surrounding environment of the surrounding areas of Jinli Expressway and other nearby highway exit road information while ensuring accurate and fast ticket sales and card issuance. To make small toll booths an information window; at the same time, to provide various types of convenience services for past staff, such as issuing small maps, new highway traffic rules, civilized service commitment cards, and launching "send warm" services, free for the company The personnel provide boiling water, repair tools, etc., to solve problems for the passengers. And around the theme of civilized service activities, carry out activities such as speech contests, civilized service business knowledge contests, discriminating models, blind competitions and other business skill competitions, instilling the concept of civilized service into everyone's mind, infiltrating the concept of civilized service into Every work session constantly strengthens the awareness of serving the staff.

6. Actively explore and continuously reform and innovate

With the continuous advancement of reform and opening up, the in-depth development of the market economy, how to implement the scientific development concept, build a new brand of Zhejiang Expressway, give full play to the demonstration role of the expressway in the creation of civilized industry, and create a new situation in the creation of civilization. We must keep pace with the times, explore boldly, and constantly improve our work ideas, systems, and measures.

In the process of creating civilization, I am creating a job for activation, enriching the creation of content, improving the level of creation, always insisting on advancing with the times, pioneering and innovating, constantly exploring new models, and constantly expanding the channels for creating activities. The first is to adjust the working mechanism, improve work efficiency, and improve service quality. Through the study of the advanced experience of other toll collections, and in conjunction with the actual situation of the Institute, the implementation of the four shifts and two working systems began on May 1, XX. Through the four-month trial run, all employees agreed that the shift mode of the four shifts and two runs is effective and feasible. 1. The working hours are more reasonable, which makes the charging staff's work enthusiasm more full and the work efficiency is significantly improved. 2. After the implementation of the four shifts and two operations, the quality of civilized service is relatively improved. 3. The charging error rate is greatly reduced. The second is to deepen the reform of the employment mechanism and optimize the allocation of human resources. In order to comprehensively improve the service level and service quality of the toll collection, improve the overall quality, comprehensively master the skills of each position, achieve high-efficiency operation, high-quality service and high-level management, and build a learning, pragmatic and service-oriented team. Give full play to the work ability of employees, tap outstanding talents, appoint meritocracy, establish a scientific employment mechanism, and in accordance with the relevant spirit and work arrangement of the management committee and management office, I will take the lead in the implementation of competitive recruitment and final elimination. In August of this year, following the principle of "openness, fairness, and fairness", through democratic referrals, democratic appraisals, business examinations, speech defenses, and organizational assessments, we will choose a group of people with strong business abilities and dedicated dedication. Important position. Through competitive recruitment, the participating athletes have been well trained and improved, and they have also made outstanding talents stand out. At the same time, other employees have been greatly encouraged, which has inspired the creativity of employees and fully mobilized everyone's enthusiasm and competition. Consciousness has established the employment mechanism of "the ability to be on, the person to be allowed, and the person to be mediocre".

7. Give play to the vanguard role of the Communist Youth League and strengthen publicity

The first is to give full play to the role of the Communist Youth League in its creation. In line with the principle of being practical, subtle and strict, we must persist in the construction of the Communist Youth League, carry out systematic ideological education and political theory study, and carry forward the enthusiasm and sense of ownership of dedication and hard work. Actively organize members and young employees to carry out rich and colorful creation activities, continuously improve the level of creation, and gradually move toward the standard of “Youth Civilization”. All the staff of our institute not only do their best to provide quality services for the passengers, but also extend the service from the window to the society and expand the influence of the window. The Communist Youth League carried out grave-sweeping, seven-to-one blood donation, tree planting, poverty alleviation and rescue assistance in a timely and appropriate manner, donated money and materials to the disaster area, organized various cultural and sports competitions participating in the general branch of the regiment, table tennis competition, singing competition, organization and participation in tourism. Through a series of cultural and sports activities, the activities of these activities have enriched the staff's spare time, enhanced the unit's cohesiveness, appeal and affinity. The employees love and work hard, unite and cooperate, seek practical results, make progress and selfless dedication. The consciousness has been strengthened.

The second is to learn advanced and standard-type soldiers, and to play the exemplary role of young pioneers in the league. Our company has always been concentrating on cultivating benchmarks and establishing typical models as an important part of civilized creation activities. Through in-depth evaluation of advanced and three-civilization selection activities, we have continuously established Typical, and through the promotion of deeds, policy guidance, let the power of the example continue to affect all employees, condense the staff's thinking, cultivate the team spirit of the unit, educate the staff to establish a correct world view, outlook on life, values, and create a new student Advanced, dedication, competition, and contribution to the new situation, to complete the tasks of the year for high standards and high quality, to lay a good foundation for the realization of the goal, since the opening of the youth of the group has more than 150 people have been evaluated For civilized modelers, advanced individuals.

The third is to grasp public opinion propaganda and improve the overall image of the unit. The staff of the organization who has expertise in writing set up a publicity group to collect information and materials, use blackboard newspapers, periodicals, briefings and other forms to publicize the new look of the toll booths and the outside world, transmit the work dynamics, and rely on the propaganda positions to strengthen the staff. Comprehensive quality, strengthen the transparency of our external environment and improve the quality of civilized service. In XX, he successively established the "Charging Journal", "Newsletter" and Blackboard Newspaper sponsored by the Youth League Branch, so that the society can understand the characteristics of our expressway and understand the policies and regulations of our toll booths, and enhance communication with peers and various units. It plays an important role in improving the image of our company. We have also established civilized service standards, supervision agencies and complaints telephones, which have increased the supervision of the society, and thus pushed our service level to a new level. In the propaganda and striving work, a new position was opened, and at the same time, the county tourism bureau was contacted, and more than 3,000 small cards printed with small maps, service promises, and consultation telephones were issued by the County Tourism Bureau. The staff of the company not only provided convenience to the drivers, but also improved the efficiency of the work, expanded the scope of publicity, and established the image of the window of the toll booth.

8. Strengthen safety production and prevent safety accidents from happening

Safety production is a long-term and unremitting work. There must be no luck, no numbness, full awareness of the importance, long-term and arduous nature of safety, and a sense of urgency and responsibility for safety production. I put the safety production work first in the first place. At the beginning of XX, the safety production work was deployed, and the safety production responsibility book was formulated according to the actual situation. In particular, the safety of personnel and tickets and the safety of the system and electromechanical equipment were further refined. The department team signed a safety production responsibility book, and required the department team to sign a safety production responsibility letter with the individual. Everyone signs a safety production responsibility book, which eliminates the breeding of luck and paralysis, and effectively eliminates the occurrence of safety accidents.

In the future work, we will focus on creating work targets, based on the characteristics of the charging industry, with the purpose of civilized charging, the goal of quality service, and the implementation of the unit, based on the unit development plan, the creation of work in the management, practical, and image There are new breakthroughs in the service, serving the reform and innovation of the unit, constantly leading the creation work, and striving to achieve new and greater achievements.

Second oo, February 23

The main deeds of the "Youth Civilization" created by the toll

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