Residential property management plan

In order to implement the “Proposal on Strengthening Property Management in Residential Areas According to Law” reviewed and approved at the Third Session of the 13th National People's Congress, further standardize property management activities, earnestly safeguard the legitimate rights and interests of owners and property management enterprises, and strive to improve the level of property management. The Regulations and related laws and regulations, combined with the actual implementation of the city's property management work, have specially formulated this plan:
First, the guiding ideology is based on the State Property Management Regulations, guided by the spirit of the Shenyang City Management Work Conference, and the implementation of the “Proposal on Strengthening Property Management in Residential Areas According to Law”, to standardize management and improve the level of property services. The purpose is to further strengthen the property management of residential quarters and promote the healthy development of property management in the city.
Second, the goal and scope objectives:
1. Effectively solve the remaining problems of development. The rectification rate will reach 90% before the end of the year; the houses with engineering quality problems should be repaired in time, and the timely maintenance rate will reach 90%.
2. The bidding rate of new residential quarters will reach 100%; the new real estate entering the market will be signed 100% of the “pre-property management contract” and “provisional convention of owners” before the sale of commercial housing.
3. All enterprises engaged in property management activities must obtain 100% of the “Property Enterprise Qualification Certificate”.
4. Strengthen the supervision of property management behaviors and the training of employees. The certificate rate of property business managers reaches 100%, and the credit files of property management enterprises and the credit files of property management enterprise managers are established.
5. Vigorously implement property management. Before the end of the year, the property rate of residential buildings with property management conditions will reach 100%.
6. Strengthen the self-discipline behavior of the owners, and the qualified residential community should reach more than 80% before the end of the year to establish the owners' meeting and the owners' committee.
Scope: Conduct investigations on 244 residential communities that implement property management throughout the city. According to the results of the investigation, clean up and rectify and further standardize property management behavior.
Third, the work content to improve the local regulations of property management in the city. According to the National "Property Management Regulations" and related supporting laws and regulations, combined with the actual situation of property management in our city, through the investigation and learning from the successful experience of domestic advanced cities, we will promulgate and implement the "Shenyang City Property Management Regulations" as soon as possible, strengthen the city according to law. Supervision and management of property management activities.
Fully solve the remaining problems of development and construction. As a main body of behavior, the development and construction unit must earnestly assume responsibility. According to the planning design and construction standards, the problems existing in the residential quarters should be improved. The construction commissions, planning, real estate and other relevant departments should be implemented according to the responsibilities of each department. Whose problem, who is responsible, who solves. For the residential quarters where there are remaining problems in the development and construction, the rectification files will be established one by one, and the rectification measures will be formulated, and the rectification will be carried out after the rectification is passed. In particular, houses with engineering quality problems must be repaired in a timely manner. Before the end of the year, the responsibility for house maintenance must be fully implemented to the unit and to the individual. The timely maintenance rate is guaranteed to be over 90%. At the same time, relevant departments should promptly formulate corresponding regulations and measures, clarify the system of delivery and use of residential areas, and prevent the remaining problems of development and construction of new residential quarters.
Increase supervision over the property market and regulate property management practices.
First, strengthen the supervision and guidance of property management bidding, comprehensively implement the pre-property management bidding mechanism, create a fair and just competitive environment, and promote the professionalization, marketization and socialization of property management. In accordance with the State “Property Management Regulations” and “Preliminary Property Management Bidding Measures”, the “Measures for the Management of Pre-existing Property Management Bidding in Shenyang City” in accordance with the actual conditions of the city shall be formulated in a timely manner. It is required to implement a bidding system for new residential quarters. Newly built residential areas with a building area of ​​more than 50,000 square meters must be selected and hired by public bidding. The newly built residential areas with a building area of ​​less than 50,000 meters are in districts and counties. With the approval of the real estate administrative department, the property management enterprise can be selected by means of invitation and negotiation. At the same time, the owners' general meeting is encouraged to adopt the method of bidding to select and hire property management enterprises according to law. Moreover, the "Property Service Contract" and the "Owners' Convention" will be signed in a timely manner. For the newly-built residential quarters, the "pre-property management contract" and the "provisional convention for owners" will be signed 100% before the sale of commercial housing.
The second is strict qualification review of property management companies. Property management enterprises engaged in property management activities in our city shall obtain the "Property Enterprise Qualification Certificate" in accordance with the requirements of the State Property Management Regulations, and comply with the provisions of the Ministry of Construction's "Property Management Enterprise Qualification Management Measures", according to the property management enterprise. Obtain a qualification level and undertake a property management project. At the same time, strengthen the annual inspection and qualification assessment of property management enterprises, and warn of violations and violations, etc., to be rectified within a time limit, and the property management qualifications are cancelled in serious circumstances.
The third is to strengthen supervision over property management practices and training of employees to improve property management. Establish property management enterprise credit files, property management enterprise manager credit files and access and exit mechanisms, supervise property management enterprises and employees and property management enterprises to fulfill the "property service contract", implement property management enterprises and property management project managers Real-name credit evaluation system, such as property management companies or property project managers, violations of laws, violations, violations, according to the severity of the plot, deduct the corresponding scores, comprehensive assessment at the end of the year, the results of the assessment as a property management enterprise annual inspection and rating The essentials shall be reported to the real estate administrative department and published in Shenyang Real Estate Information Network. Supervise the property enterprises to provide quality-matched services in accordance with the standards stipulated in the "Contract" and improve the level of management services. At the same time, strengthen the training of property management practitioners, and jointly with the training center of the Ministry of Construction, continue to train the property management practitioners in the city, and the employees must be certified. In particular, it is necessary to train the property management enterprise manager and the project manager. On the basis of obtaining the “Property Management Enterprise Manager Post Certificate” of the Ministry of Construction, the municipal real estate administrative department and the China Property Association jointly carry out the induction training system. After practical operation training, Those who have passed the examination will be awarded the “Professional Posts for Property Management Practice Operations”, and the qualifications for their employment will be cancelled if they fail.
The fourth is to standardize the owners' meeting and the owners' committee, and actively guide the owners to properly exercise their powers and fulfill their obligations. According to the relevant archives of the State and the Ministry of Construction, combined with the actual situation of the city, we will strive to issue the "Guiding Opinions on Strengthening the Construction of the Owners' General Meeting and the Owners' Committee" before the end of the year, clarify the responsibilities of various departments, and fully mobilize the enthusiasm of the streets and communities, in accordance with the "Regulations". The owners' meeting and the owners' committee shall be established according to law, so that this work that is related to the interests of the people and the stability of the community is more standardized and operational. Guide the owners' meeting and, on the basis of fully respecting the wishes of all the owners, select the owners who are enthusiastic about public welfare, have strong sense of responsibility, and have certain organizational capabilities to enter the owners' committee in accordance with the legal procedures. Standardize the behavior of the owners' meeting and the owners' committee, promote the self-discipline and democratic decision-making of the owners, and earnestly safeguard their legitimate rights and interests.

Establish a clear responsibility system for city, district, street, and community responsibilities. For residential quarters with property management conditions, it is necessary to implement professional management by property management enterprises, and strive to achieve a 100% property rate before the end of the year; for residential areas that do not yet have property management conditions, it is necessary to identify management units and implement special services. After the conditions are met, property management will be implemented. Gradually form a new management system that combines community management, professional management and owner autonomy management. Relevant units and departments involved in property management activities shall assume social management responsibilities according to their respective responsibilities and create a favorable environment for property management.
Take various forms and increase the propaganda work on the regulations on property management. Formulate specific publicity plans, staged, step-by-step, in-depth and detailed publicity of the State Property Management Regulations and related supporting files, which has attracted the attention of all sectors of the community, so that the owners can constantly understand the policies and regulations of property management and guide the whole society to establish correctness. The concept of consumption promotes social harmony.
Third, the organization of leadership In order to make this work come true, the municipal government set up a leading group.
Team leader: Xing Kai, deputy head: Wang Tie member units: Municipal Real Estate Bureau, Construction Committee, Planning Bureau, Public Security Bureau, Administrative Enforcement Bureau, Civil Affairs Bureau, and district governments.
The leading group office is located in the Municipal Real Estate Bureau and is responsible for daily organization and coordination. The district governments must also set up corresponding organizations to do a good job in specific organization and implementation.
IV. Duty division of work The property management work is a systematic project. It is necessary to adhere to the principle of “combination of strips and regional responsibility”. The municipal leading group is fully responsible for the supervision and guidance of this work; the municipal leading group office is specifically responsible for this work. Daily guidance, coordination, supervision, and inspection; each district government shall be responsible for the specific implementation of this work in response to problems in property management; all relevant departments shall closely cooperate with the district governments in implementing rectification work according to their division of responsibilities. All units and departments must clearly define the division of labor, implement responsibilities, cooperate with each other, strengthen inspection and acceptance, and effectively improve the property management level of the city.
The Municipal Real Estate Bureau is the administrative department in charge of property management in the residential area of ​​the city. It is responsible for the guidance and supervision of the city's property management work, and will work with relevant departments to improve the rectification of problems in property management enterprises and residential communities, such as: property management legislation, early stage Property management bidding, property management enterprise qualification review, owner meeting, owner committee formation, property management work research and publicity work.
The Municipal Construction Committee and Planning Bureau are the administrative departments of the development and construction units. First, when planning the pre-planning of the residential community, it is necessary to plan and construct the necessary supporting facilities for property management services and other related facilities to facilitate the later property management work. Second, the completion and acceptance of the residential quarters in strict accordance with the plan, not built according to the plan. Residential quarters cannot be accepted and rectified within a time limit; thirdly, for the remaining problems of development and construction, it is necessary to formulate a rectification work plan, actively organize rectification, and meet the eligibility criteria.
The Municipal Administrative Law Enforcement Bureau and the Public Security Bureau are responsible for the investigation and handling of property management activities, making property management activities more standardized and promoting the improvement of property management.
The governments of all districts are responsible for the property management work. They should formulate specific rectification work plans for the current problems in property management work, actively cooperate with relevant departments of the municipal government, increase management efforts, and conscientiously organize rectification so that problems can be timely and effective. solve.
V. Implementation steps Strengthening the property management of residential quarters according to law is a long-term task. To ensure the completion of the work content determined by this plan, this year will be implemented in three phases.
The investigation stage is led by the municipal leading group, and the relevant departments such as the construction committee, planning, real estate, public security, and administrative law enforcement cooperate with each other. The district governments organize the implementation and conduct a pull-net investigation on the problems of development and construction, property management, and problems in the residential community. And register and create a management file.
During the rectification and improvement phase, the governments of each district will carefully analyze the various problems arising in the investigation, find the root causes, formulate corresponding rectification measures, and report to the municipal leading group for review. After the examination is passed, the reorganization and rectification can be carefully organized according to the division of responsibilities.
In the acceptance stage, the member units of the leading group will concentrate on the time and carefully organize according to the work content and standards, and review the property enterprises and residential quarters after rectification to ensure compliance.
Sixth, safeguard measures to raise awareness and clarify responsibilities. Leaders at all levels should take the strengthening of property management in residential areas as an important task, implement the "first-in-command" responsibility system, and implement responsibility at all levels. Establish a responsibility system and long-term management mechanism with clear responsibilities for cities, districts, streets and communities. The relevant functional departments of the municipal government shall assume social management responsibilities in accordance with their respective responsibilities, and earnestly grasp the results of the property management work of the residential quarters and grasp the results.
Work closely together and do a good job of rectification. The relevant departments of the municipal government and the district governments must coordinate and cooperate closely, and formulate practical and corrective measures for the problems in property management, and conscientiously grasp the rectification. If the rectification is not timely or incomplete, the relevant departments shall investigate and deal with them in accordance with relevant regulations to ensure that all the standards are met.
Strengthen publicity and create an atmosphere. It is necessary to carry out the "implementation of the "Property Management Regulations", rectify and regulate the property management city tide activities, vigorously publicize the property management policies and regulations and relevant rules and regulations, so that the residents understand the relevant policies and rights and obligations of property management, and further enhance the participation awareness and rights protection. Consciousness, establish a correct concept of consumption, and gradually move the property management to a virtuous cycle.
Strengthen management and consolidate results. Relevant departments of the municipal government and district governments should regard property management as an important part of social management, and be responsible for division of labor and strengthen management. In particular, after rectifying existing problems, it is necessary to further clarify management units and management responsibilities, avoid recurrence of similar problems, and effectively safeguard the vital interests and social stability of the residents.
May 8, 2005