Work report > deeds material

Telecom customer service department personal typical deeds

It has been a year since the establishment of the Telecom Customer Service Department. Comrade Dong Xianghong experienced the start and development of customer service work and played a pioneering role in work, study and social life. Winds and rains have passed, all the way down, there are bumps, bitterness, dedication, and gain.
Comrade Dong Xianghong can strictly demand himself as an old Communist Party member, and conscientiously study Marxism-Leninism, Mao Zedong Thought, Deng Xiaoping Theory, the important thinking of the "Three Represents" and thoroughly study and practice the scientific development concept, adhere to the theory and practice, and constantly Improve party spirit and continuously improve business capabilities.
When the comrade just took up the service management, he immediately went to work. Knowing ourselves and knowing each other, there is no war. In the first week of her tenure, she arranged full arrangements, personally visited the provincial company customer service department leaders and service inspectors, listened to their opinions and suggestions on our company's service work, and learned about the current status of our company's services. Then, the non-stop work began to go deep into the work to check all the business premises of the company. In order to implement the service quality supervision and inspection work, she personally formulated the daily service quality supervision and inspection methods. Last year, the store was poor in the service quality appraisal of the province. In order to change the status quo of the poor, she personally inspected the district and county units several times, and summarized the service problems that were inspected and detailed records. After a week of searching, she had There are counts in the chest. At the company analysis meeting, she bluntly pointed out the problems existing in the company one by one, and which department involved was unrelenting. Through this regular meeting, the whole company was shaken so much that everyone paid attention to it. At each subsequent analysis meeting, she timely analyzed and notified the problems in our company's services, and effectively and effectively solved the problem, so that the company's leaders can timely understand the current status of the service work, take timely measures, and formulate effective measures. Improve the efficiency of the entire company. She often said: If you do a good job, you can't be afraid of offending people.
"Only continuous inspection, problem finding, problem solving, no other way. Give full play to the supervision and inspection function of service quality." Comrade Dong Xianghong made up his mind that "the road is a person to come out". She relies on one disappointment and has the courage to challenge. The strength of the daring to explore and practice the path of service innovation. She led her colleagues to learn from the well-doing brothers' branches. After returning, she immediately summarized and analyzed the next work. She said with emotion that this is only the first step in the long march. Because she has a lot of plans, in this competitive market, she is like a bus driver, leading everyone not to deviate from the direction, and like a paver, set up a railway without a road. She does not want to stop by herself.
She does not have a gorgeous word, she believes in the creed of life is "diligent work, down-to-earth." She said that the company let me do it, it is the trust of me, I want to do the best, never let others say no. She used her own actions to write a praise song from a dedicated service worker.

recommended article

popular articles