Work plan summary

Work plan summary

The work in 2019 is coming to an end. Since I became the technical leader of the project, I have been afraid of neglecting my work because of lack of professional skills and lack of management experience. I am cautious, down-to-earth, conscientious and pragmatic, and efficient and new. According to the actual situation of my work, I have made an analysis and assessment of my work, so that I can develop my strengths and avoid weaknesses in the future work, and provide a basis for continuous improvement of working methods and improvement of work efficiency in the future. I. Work done in 2019

The Hangzhou Tianxi Lake Hotel project started in 2019 and has been in operation for three full years. However, the actual production value of the project is very small and the progress is very slow. The main reasons are: First, the particularity of the mountain building. Second, the owners have changed the project arbitrarily and have no good planning. Third, the design unit is very slow. Fourth, the internal management of the project department is relatively loose and does not form the cohesiveness of the enterprise.

I started working in Hangzhou Tianxi Lake Hotel Engineering Project Department in March 2019. This year, the company changed most of the management staff of the project department, which brought us a lot of trouble and passive work. . But even then, I did the following work in just ten months:

1. Organize to participate in reading and drawing review work

Organize the project construction personnel and labor team to read the drawings carefully and find the questions in the drawings in time. And participated in the second draft of the project will be reviewed, the content will be sorted and signed, and the project department will be inspected in time for the project department and the construction team.

2. Developed and improved various special construction plans

Due to the particularity of the mountain project, the change of the drawings, the scattered drawings, the lagging to the drawing review and the preparation of the plan and the construction organization design and the construction of the site have caused many difficulties, and the corresponding technical and safety plans are prepared in time according to the actual situation. And the relevant personnel technical and safety coverage.

3. Do a good job in technical negotiation, change and visa arrangement in a timely manner

Carry out the company's leadership: find business in technology. During the construction, due to the lack of functional requirements for the construction drawings, temporary changes are often made during the construction process, often with the construction side. For those who can change the visa before construction, they are timely and accurate, and some of them can not be used for visa before construction. Immediately after the completion of the construction, the visa will be issued. The materials in the construction will be synchronized with the construction and filled in and collected in time. Under the organization of the project department, I and the budgetary staff also made a "Report on the Loss of Work and the Cost of Work Stoppage of Hangzhou Tianxi Lake Hotel Project" is under negotiation. The visas left over from last year have been completed. This year, the 16#~25# visas are also being processed. 4, the various processes have been carried out

In accordance with the company's workmanship method for each branch project, combined with the actual situation of the project site, the project management personnel and labor service team were timely provided with corresponding technical and safety reports. Clearly meet the construction standards for quality inspection and control of the process.

5. Timely preparation and control of various plans

Based on the actual situation at the scene, the total, quarterly, monthly and weekly schedules were compiled and released to the team. The completion of the inspections was carried out every day. The reasons for the unfinished work were analyzed and effective control measures were taken to ensure the construction progress. Due to the great changes in the construction of the mountain, many of the plans have not been completed and realized, so the preparation of the construction plan is anti-reverse and heavy workload.

6, quality process management

Since the beginning of this year, the quality of the project has been put in the first place. In the construction, cooperate with the supervision and guidance of the supervision engineer, strictly follow the requirements of the specification, and adopt the process management point control method for the quality control of the construction process. With the quality assurance of the process and the quality of the sub-projects, the “three inspections” system will be implemented conscientiously. Anyone who fails to rectify the process quality standards will not be transferred to the next process until the inspection is qualified. There are still some unsatisfactory places in the control of quality in the past few months. Some project managers and team leaders are not aware of the quality and cause partial rework. In response to the common problems in these buildings, our project department also held a series of special meetings to solve some quality control methods. Second, the 2019 work plan

The goal of 2019 is to create a united, collaborative, and learning project department. Improve the technical management level of the project department, so that all management personnel of the project shoulder the responsibility of quality, construction period and safety. Borrowing the words of company leader Yao Zong as the beginning of the next year: "The so-called project management: safety, quality is the soul of construction companies, management, technology is the foundation of construction enterprises."

1, positioning

Only by fully recognizing the role in the project can it be better managed. As the project technical person in charge, a site manager must first determine his or her position. The site management personnel are the embodiment of the company's interests and must be in a higher position for project management. 2, their own learning

In the new year, we will first strengthen knowledge learning and continue to improve management. I believe that as long as you work hard, you will have results. On the other hand, actively learn the advanced features of others, and make efforts to avoid weaknesses, further improve their ideological understanding, and broaden their horizons.

3. Strengthen team learning

As the technical leader of the project, I must play a good role in advocating and organize project management personnel to strengthen the study of technical knowledge. These are my work summary for 2019 and the work plan for 2019. As the project technical leader, in the future work, he will meet new challenges with a hundred times of enthusiasm, deepen his ideology, improve his work ability, strengthen the responsibility of work, continue to improve his own technology, management theory system, and strengthen Technical management capabilities. In 2019, I have the confidence to be able to build the project department into a team that is technically capable and able to win.

Work plan summary

First of all, I have to thank the management company Mr. Chen, the general manager and the chairman of the investment party Fan for giving me this development platform, so that I can engage in

The bathing industry's work experience for many years has been maximized. In this year's work, the Ming and Qing Palaces communicated with Fan Dong and the management company in a timely and effective manner in the face of various difficult setbacks. The benefits of service, health management and management have been significantly improved compared with the previous year, and various management work has achieved a leap-forward development. Now I will make a rough summary report on the overall situation of the Ming and Qing Palace Museums in the past year. On the one hand, through summing up to find out the deficiencies in the work, on the one hand, while affirming the achievements of managers at all levels, continue to make persistent efforts in the days to come, give full play to the central pivot of the departments in the overall management work. The role has made positive contributions to the company's development and strives for the future of the Ming and Qing Palaces and individuals.

Chapter 1, the increase of service items

1. In order to enable customers to embody humanized services in the Ming and Qing Palace, since the end of December 2019, the project of providing free snacks for customers has been added, and the original tea table has been changed to a snack supply point. It is convenient for customers, no need to go to the fourth floor for dining, and has been recognized by the new and old customers. It has increased the service level of the palace and has no impact on the existing environment.

2. In order to improve the salary and treatment of the employees of the technical department, and also to provide better service to the customers for the technicians, the company's research decided that since October 12, 2019, the customers of the massage project "Ming Qing Princess" You can sign a service fee for the massage technician you are serving. This service fee is settled at the checkout counter. It is strictly forbidden for technicians to collect customer tips in the room. The service fee charged by the massage technicians accounts for 70%, which is reflected in the monthly salary.

3. In order to increase the company's various take-away turnover and fully mobilize the enthusiasm of all employees for the sale of take-away products, since January 1, 2019, all relevant departments have increased the variety of take-away products and signed 2019 for the responsible persons of various departments. The annual target and task responsibility book for the whole year, so that its employees can truly do more work, less work, less work, no effort, change the previous management model, scientifically and rationally formulate various commission distribution plans, Except for the annual tasks of the chess room and the third floor, the other departments have exceeded the annual target tasks.

A. The annual task of the front hall leather shoes is 45,000 yuan, which has completed 64,429 yuan, 43.2% of the over-fulfillment, and the annual task of selling and renewing the fee is 600,000 yuan. It has reached 120,1964 yuan and the excess is 100.3%.

B. The annual task index of the male and female take-away goods and beverages is 84,000 yuan, which has been completed at 95,263 yuan, exceeding the excess of 13.4%.

C. The annual task index of the women's department for take-away goods and beverages is 36,000 yuan, which has been completed at 45,263 yuan, and the excess is 25.7%. D. Rest room, the annual indicator for the take-out goods task is 72,000 yuan, and the end-of-sale fee is 36,000 yuan. The delivery of goods is 95,253 yuan, and the over-fulfillment is 32.3%. The room task has now reached 27,109 yuan, and the target task has not been achieved. The difference is 24.7%. E. The annual total number of sales figures of the sales staff is 13,200 sets, with an average of 1,100 sets per month. Now, 14217 sets have been completed, and the excess is 7.7%.

F, the fourth floor chess room, the annual indicator is 300,000, has completed 102,574 yuan, did not achieve the target task, the difference with the target task is 65.8%.

This take-away product reform has greatly improved the enthusiasm of employees for customer service, and has increased the company's output value and employee welfare. 3. Since January 2019, comprehensive changes and trainings have been carried out on the techniques of existing technicians, especially the finger pressing method and the princess technique. After numerous innovations, the number of clocks has been greatly improved compared with last year. The number of people has increased from 17 last year to 28 now, and the salary level of technicians has also been greatly improved, greatly strengthening the existing team of technicians.

Chapter II, Adjustment of Charge Price

1. Since December 29, 2019, the original membership price, platinum card and diamond card have been adjusted, the original preferential plan has been cancelled, and the membership card and recharge card promotion activities that are still being implemented are changed. The number of card users after this reform has increased by 150% compared with last year. A large number of effective members have been absorbed in large numbers. The existing number of prepaid card members is 1,750, which greatly consolidates the consumption of our company.

2. Since June 2019, Fan has agreed to cancel the holders of a large number of diamond cards. According to statistics, there are more than 150 diamond cards, with an average of no less than 35 people taking a bath every day, and no projects are done. There are a lot of people. In the most serious case, a group of diamond cards were used several times a day, which seriously affected the company’s operating profit. The number of people who used diamond cards every day since the cancellation has dropped to 10-15, and they all have certain Consumption power,

3. According to the current low operating profit of the company, since June 1st, 2019, the Shiatsu package, the oil pressure package, the Ming and Qing princess packages, the cancellation of the gift item, the company can be added every month after this adjustment. The profit of more than 25,000 yuan, greatly increased the company's profit margins.

4. In order to raise the profit margin of the company again, since September 6, 2019, the original package charge price has been cancelled, and the company has adjusted the individual charge to the present. The company's profit has increased, less than 15% last year and increased to 20%. -25% profit margin.

5. In order to cope with the increasingly fierce bathing market to win more customers, since November 7, 2019, two kinds of preferential activities have been launched, as follows:

A. Any bathing customer +20 yuan can enjoy a 60-minute foot massage project. B. A few bathing customers +40 yuan can enjoy the 90-minute court Shiatsu massage project.

As soon as this promotion was launched, it was welcomed by new and old customers. In particular, the number of pressure clocks increased by 78.3% in November, while stabilizing the customer base and ensuring that the company's turnover was not affected, and ensuring massage. The technician's income, this program has played a very good effect.

Chapter III, Health, Service, Management

1. From January 1st, 2019, every employee will carry out the hygienic cleaning activities on time every Monday at 12 noon. At 1:30, all management personnel will participate in the inspection and scoring, and the health flow red flag award will be selected. The department will give cash rewards, and the department with the most deduction will give cash punishment. Since the implementation, this management method has laid a solid foundation for ensuring that our company's slogan is clean, and the sanitation of the palace has been improved.

2. In order to enable new and old employees to serve and behave in accordance with uniform standards, the training of new and old employees in all departments will be held on time on the first week of each month, and all employees should participate on time. And before November, under the guidance of the management company, the work flow refinement table of each department was worked out. In the near future, the management company will be revised and edited into a book and unified printing.

3. From January 1st, 2019, every Monday at 2:30 pm, the foreman and above management personnel will attend the weekly weekly meeting to summarize the work deficiencies of the previous week and study and formulate the work plan for the next week. Painting, the weekly meeting has never been cancelled or postponed during the year. In order to implement the company's policies and management systems and preferential activities, all staff meetings will be held on time on the 12th of each month to award outstanding employees, health flow red flag awards and good deeds. Greatly improved the enthusiasm of employees, and at the same time gave a notice of criticism to the departments that did not do last month. To ensure that all of the company's service personnel have the following management options:

A. Anyone who has worked for one year will be given a salary of 50 yuan per month for the second year. ,

B. Those who work in the technical department for more than one year, each set of clocks will increase by 5 yuan on the basis of the original commission, and the foot treatment will increase by 2 yuan, which greatly stabilizes the team building of the employees.

4. In order to improve the salary and salary of employees, from October 1st, 2019, employees of the rest hall, male and female guests can enjoy the commission of the number of guests. The specific commission is as follows:

A, male and female guests receive a performance reward of 0.2 yuan for each customer. B. The rest room and the fourth floor each have a performance reward of 0.3 yuan for each customer. C. The employee can enjoy this commission D. This commission will be issued as a departmental commission according to the principle of “more work and more work” and attendance. E. The number of visitors in each department is based on the total number of monthly financial statements.

Since the implementation of this commission reward mechanism, the monthly income of employees has increased by about 100 yuan, and the work enthusiasm of employees has been greatly improved, which truly reflects the principle that the company benefits well and everyone benefits.

The fourth chapter, the number of receptions, turnover and the number of hours of comparison 1, from January 1 to December 31, 2019, the number of receptions increased significantly compared with last year, as follows

Chapter 5, preliminary work for 2019

1. Due to the opening of the palace for two years, the price of the fee has changed several times. In 2019, the existing price level should be stabilized and the recharge members should be vigorously developed. The specific member development plans are as follows:

Members can enjoy special items such as special lockers, hands, slippers, shampoo, and private rooms. The bonus points of the member points will be redeemed, and one point will be accumulated for each dollar spent.

2. Consolidate and strengthen the existing oil massage techniques to ensure that the chest push method is launched in the second quarter. The specific plans are as follows:

Adding auxiliary items such as jelly and ice on the basis of the existing fuel-pushing method to ensure that customers have higher enjoyment in the process of pushing oil.

In order to meet the needs of customers and ensure the steady growth of the company's output value, a set of chest pushing methods should be launched in April 2019. The specific technicians have already selected, the price is initially set at 358 yuan, the technician commission is 150 yuan, and the company profit is 208 yuan. Considering the safety factor, this method is limited to recharging members and old customers before making arrangements. 3. Intensify efforts to focus on external sales and reform the salary distribution plan for existing sales personnel.

On the basis of summing up the external sales last year, combined with the fierce market competition in this year, we should increase the sales to tourists, especially individual customers, and increase the number of bath customers by 20 or more per day. The specific implementation plan is as follows: There is a computer in the room of Sifang Street Inn in Lijiang Old Town. After consultation with the owner, copy the promotional pictures of our company. On the computer of the inn, as long as the visitors start the promotion, the pictures will pop up automatically. If the customer wants to take a bath, our company Free car transfer, the fee is charged at the retail price, and the rebate is the difference between the non-member price and the member price.

Change the salary distribution plan of existing sales personnel. Because the wages of existing sales personnel and the salary gap of existing management personnel are large, after research, it is decided that after the year, sales personnel will re-define sales tasks, implement full-time public relations, and who will sell them. of.

Formulate and issue target responsibility letters for internal sales of various departments, improve management level, further strengthen management, improve internal competition mechanism, further improve various management systems of the company, promote standardization and scientific management, and strive to provide customers with For better and more efficient services, we must firmly establish the selfless dedication of hard work, dedication and dedication. We must strive to be careful and careful when dealing with every day's work, meticulous and meticulous, careful and serious, and with a highly responsible spirit. Treat each job with high standards, strict requirements, and creative handling of everything. The above is the summary of the work of the General Manager in 2019 and the preliminary thinking of the work in 2019. Please give guidance.

Work plan summary

2019 is about to pass, and the year's work will be over. I will review the work of the Ministry of Technology in 2013 to make up for the shortcomings, update the concept, and achieve greater results in 2019, so that the work of the technical department is new. A breakthrough can be made in a year. The work of 2019 is summarized as follows: 1. A professional technical team that is gradually adapting to the development of the enterprise is being built.

As the company's product categories are more and more, the technical requirements are more and more complex, and the requirements of the technical department are getting higher and higher. Under this circumstance, I and Di Yanyan continue to learn and improve their professional skills to quickly adapt to the company's development. This year's technical department has two points: First, it has a good learning and mastery of woven carpets, including production technology, new product development, product inspection, sales strategy, etc. The second is the overall plan for the sewing workshop, including drawing design, cost accounting and so on. Then, the addition of Comrade Sun Xingwei at the beginning of the year was a great help to our technical department. Although it was relatively time to join the company, he used to work in other units in the society. This has greatly improved the working ideas of our technical department. Help, we are gradually creating and consolidating a professional technical team with progressively enhanced work capabilities. But next year our training and learning tasks are still relatively heavy. However, I believe that with the support of the company's leaders, we will overcome difficulties and eliminate problems, so that our technical department will achieve greater improvement in professional technology in the new year. Second, completed the various tasks assigned by the company

This year's work has difficulties in tasks, time constraints, and lack of professional skills for various reasons. However, after the guidance of the company's leaders and the unremitting efforts of all the staff, it basically guaranteed that the tasks were completed as required within the company's specified time. This is inseparable from the correct guidance of the company's leaders, strong support, and the unremitting efforts of the staff of the department. But sometimes because of the progress or carelessness, the process has a certain flaw, the process design is not perfect, this is a problem that should be solved vigorously next year, and strive to avoid and reduce the occurrence of the process should not be committed in the new year. mistake. Third, complete product updates quickly

In March of this year, the first batch of 80 rugs was designed and produced, which laid a good foundation for the sales of carpets in 2019 and created new growth points. In October, it entered the design of wall coverings. This year we have declared two industry standards. The first one is the PVC-PET coated silk industry standard. This application material has been completed and is awaiting expert review in December. The second one is the Teslin mesh industry standard. I am writing this application and I am ready to declare it in April. However, the market is constantly changing, imitations are constantly emerging, and our department is now only guaranteeing the completion of the company's mission, and there is still a long way to go from our goal: “satisfactory completion”. In the research and development of new products, we strive to make the company's products meet the high technical standards of the industry, and strive to establish a technical center for additional products as soon as possible. In the new year, we will intensify our efforts to study and learn the technology of our technologically advanced enterprises, and strive to make the company's technology catch up with the technical standards of domestic leading enterprises in the shortest time.

Fourth, the innovation of the production process

In the past year, the technical department and the production department and management department have cooperated with each other to innovate the production process. The most prominent thing is that the joints of RPR carpets are glued with glue. The original use of thick wire butt joints, the knots seriously affect the quality of the cloth. Through our efforts, we have designed rubber-bonded joints to solve the problem of fabric quality, which has significantly improved the qualification rate of RPR carpets and saved the company cost.

Looking back on the past, the results are there, but the results belong to the past, and the tasks in the future will be even more arduous. While looking at the results, there are also many problems in our department: First, the management of the technical department is chaotic.

1. Without understanding the contents and ideas of the ISO9001 quality system, there is no effective management system for the department. After the completion of the design of the program, there is no necessary technical review. There are no random restrictions on the process changes. There is no effective constraint on this. Although the company made this provision, it did not follow the regulations, resulting in chaotic management and loopholes.

2. The management of technical files has not been effectively controlled, and the necessary records are issued for the issuance and recycling of process orders.

3, the transfer of resigned employees, the handover is not clear, the successor is difficult to work in a short period of time, especially technical work, professionalism, a slight delay in the handover work will lead to great losses.

Second, the process design did not fully consider the issue of cost reduction.

One of the biggest features of optimal design is its high operability, low cost and maximum economic benefits. However, this was not really done in the work of last year. Sometimes the design is still quite confusing, such as the thickness of our carpet, the same specifications of the product, there are various thicknesses, resulting in the same products are not common to each other, wasteful. This is also a problem that must be solved in 2019. The product is scaled up, standardized, reduced production costs, maximized economic benefits, and the work of the workshop can be well organized and organized. Third, product quality defects have been repeated, the control methods for product quality need to be improved, and the control methods need to be improved.

This year's product quality has been improved compared to 2019, but the quality defects have repeatedly appeared, and there is no fundamental solution to the problem. This requires us to continue to increase the continuous improvement of our products in the work of 2019 or even later.

Fourth, equipment management lacks planning.

The company's equipment management is also a big problem. The problem now is to wait for the machine to have problems before going to repair. Usually, there is a lack of minimum maintenance on the equipment. This is also the negligence of my work, and there is no equipment management.

In view of the current situation and the problems that emerged in 2019, I believe that the focus of work in 2019 is as follows: 1. Continue to strengthen learning.

Learn professional skills, learn the 9001 system, follow the 9001 system, and strive to keep up with the company's development, strengthen training for new employees, enable them to adapt to the company's development more quickly, and organize training at least once a month. , carry out new technology exchanges, unify thoughts, raise awareness, advance and drive forward, and make progress together.

Second, continue to implement technology standardization, product serialization construction, and form brand building.

Whether it is a new program design or an old product upgrade, we must follow a principle, try to save costs, and design according to conventional products. The focus of next year's work is to unify the product image. When designing the solution, we will strive to improve the cost control and try not to produce defective products, and enhance the ability of the products to adapt to the market. Third, we must gradually form a technical review system.

After the completion of the process design, technical review will be conducted. The feasibility of the plan will be discussed together in the form of a meeting, and then signed and implemented. No signature will be issued and the process will be accurate to avoid unnecessary losses. Fourth, do a good job of confidentiality, especially the confidentiality of technical information, resolutely not speak to outsiders, and must play a supervisory role to prevent technical data from being compromised.

The improvement of the professional knowledge of new employees also requires a long process. The original old process innovation tasks are still heavier, the production technology innovation is slower, and the new technology research and development is less important. It is the focus of next year's work. I believe that in the new year, the technical department will achieve even greater achievements, and also wish the company to achieve more brilliant achievements!