Year-end summary of bank tellers in 2019

Part 1: Summary of the Year-end Summary of Bank Tellers in 2019

Time flies, I have already gone through five spring and autumn with the ** bank. When I was a newcomer to the society, I was in the eyes of the bank with full of enthusiasm and good enthusiasm. Since I entered the business, I have been working in the first-line counter. In the atmosphere of the bank's management philosophy of “exciting and forging ahead”, with the help of leaders and colleagues, I have always strictly required myself to study professional knowledge. Improve professional skills, improve business ethics, work diligently in different jobs, experience is increasingly rich, and more and more confident to provide satisfactory services to customers, and gradually grow into the backbone of the new district branch business. In the past five years, in the big family of the ** bank, I have gone from ignorance to maturity, on the road of my choice, diligent self-discipline, love the post as home, the pace will be more firm and more confident.
First, diligent study, hard work, dedication
At the beginning of entering the bank, I was placed in a savings and cashier position. I often hear people say: "Saving cashiers is a boring and boring post, and there are things that are too busy." I was scared when I first came into contact, but the character of not admitting decided that I would not admit defeat, and that it was five years in this position.
At that time, I can say that it was from scratch, the business was unfamiliar, the skills were weak, and I often encountered difficulties in handling the business. The strong frustration made me feel "comfortable" with myself in my heart, and I have to do the most. it is good. I will actively and conscientiously learn new business and new knowledge on weekdays. I will ask the leaders and colleagues for advice when I don’t understand. I know that to provide quality services to our clients, we must have a solid financial expertise and basic skills. As the saying goes, "The industry is good at diligence and absurd." To this end, I have set myself a "four points", that is: get up early, sleep a little late, take a little rest at noon, usually play less. After the shift, I was accompanied by a subpoena, keyboard, and banknote paper. Every day, every day, like a sponge, it is necessary to learn business and practice basic skills. Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly ask the experts in the bank to ask for tips and experience, and correct their own irregular actions. Practiced over and over again, although it is already very tired after a day of work, but with the love of ** banking work and the steadfastness of never giving up, often practice late into the night. When I got a call from my mother, I always said that I had a good time to let her take care of herself. In fact, I only know how much I feel. In order to adapt to the requirements of the job as soon as possible, I only went home once a year to reunite with my family. At other times, I used to study and work constantly. The hard work pays off. After long hours of hard work, my overall skills have been greatly improved.
I always have a full working enthusiasm and a good working attitude in the daily service. **Bank is a young bank, and every customer is hardworking and hardworking. This not only requires us to have skilled business skills, but also requires us to provide them with fast and quality services according to the different psychology and needs of each customer. In my daily work, I have spurred myself with the service concept of “Building a Brand by Bit by Bit”, starting with every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious look, saying that his card and ID card were stolen and asked to report the loss. In accordance with the regulations, it is necessary to provide a valid certificate, but the customer who is in focus, I will comfort the customer and let him not worry; when restarting, I will check according to the ID number provided by the customer, find out his card number, and assist the customer. Hang through our 95577 customer service phone to avoid possible losses. Such small things happen often around us. Although they are trivial things, these small things reflect the simplification of employees and the culture of the company. My post is a small window. It is the link between the bank and the customer. My words and deeds represent the image of the bank. For this reason, I often remind myself to insist on doing "three-tone service" and "standing." "Service" and "smile service", patiently and meticulously answer customer's questions, face the rudeness of individual customers, cleverly respond, and not hurt the gas; and praise the customers, be modest and cautious, guard against arrogance. Never say “no” to customers, and try to meet their business needs without violating the principles. I always adhere to the "customer first" thinking, to treat the customer's affairs as their own affairs, to change the thinking of the problem, to rush the customer's urgency, to think what the customer thinks. In response to the continuous hard work of different customers, and the continuous training in practical work, now I have mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that whether it is saving or accounting. The challenge of work, the important thing is how to do it well and do better.
Second, unity and cooperation for common progress
Bank work requires collective solidarity and cooperation. The strength of one person is always limited. As an old employee, I am not only satisfied with doing the work in my own hands, but also paying attention to the role of communication, help, and taking the initiative, actively, enthusiastically and patiently helping new colleagues to adapt to the new environment and adapt to new positions. Adapt to new work, make them more familiar with related business and better master business skills. Combined with my own experience as a newcomer, I pay attention to guiding them from the account, rather than teaching them how to make simple menu operations. In my usual work, I also told my work and study experience without reservation. I think that such a teaching method is not necessarily the best, but it will definitely let them learn the essence of business knowledge points, learn to integrate and make inferences. The new district branch had four new colleagues joining last year. Although they have certain financial expertise, they still lack the skills to operate the cabinet. In order to enable them to get on the job as soon as possible, I am patiently trained in the operation of the charter, and especially in strict accordance with the rules and regulations, business processes, people go to the chapter, drawer lock, computer exit screen, etc., develop a good Work habits. For their weak link - skills, also tell them their usual practice, for their reference. Through a two-way effort for a period of time, they have been able to perform single-person operations. To lay a solid foundation for the new district branch to carry out better work. Only when the overall quality is improved, the accounting business level of the branch can reach a higher level. Everyone works together to work happily in the warm family of the new district.
Third, the business is comprehensively oriented
In today's increasingly fierce market competition, with a warm service attitude and skilled business capabilities, we must constantly improve ourselves to better provide efficient and efficient services to our customers. The various training and skill assessments held by the branches provide a strong guarantee for me to improve my business skills as soon as possible. I have been actively participating in various types of training, insisting on listening carefully, combining the rules and regulations of the usual study, laws and regulations, and striving to improve my business theory. In the first quarter and second quarter of the accounting staff assessment and ranking, the overall scores have remained at one or two.
In the five years since entering the **, the bustling Suzhou City has become no stranger. Whenever you return from the bank, with the warmth of the line, you don’t feel so lonely. Here I am fully pursuing my ideals. I study every bit of knowledge with my heart, understand my every job with my heart, and treat my work with sincerity and enthusiasm. In the big family of the ** bank, my achievements today are closely related to the collective. I am glad that I can enter such a united and cooperative work. It is such a group that gives me the opportunity to learn and improve. I also Cherish this opportunity. In the future work, I will win customers and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that "service is the foundation of innovation and innovation is the road to development". With the spirit of “dedication, love, pragmatism and dedication” as the driving force, we will continue to make progress, work hard, and grow together with the Bank to create a better tomorrow.

Part 2: Year-end summary of bank tellers in 2019

Looking back on 2019, I worked in the xx branch for xx days and worked in the sales department for xx days. In this xx days, the bank teller work summed up more than 100 million in cash from my hands, and paid more than 10 million yuan. No fake money can escape. My eye; contact-form customers, a lot of super, some can solve the fog with a calm tone, some can use the bright smile to cross the sea, can't, I use the exaggerated and technical expression to frustrate Qi, Fu An dry heart; love my position, happy work, I am good at finding beauty in my work, this year I have a value-added customer, a smile like An Zai Xu, a charm like Hu Jun, another One is like a gentle version of Wu Yanzu; this life is a clean and tidy, bank teller work summary will not let any one of the banknotes mixed into the new banknotes, clean the outlets in the free time, the bathroom is washed and fragrant; It’s better to remember the motto of the bad pen. Every time I read the file seriously, I will record the new operation and new business into my personal notebook for reference. I am eager to learn, I have been close to atm, care about it, and touch it. Learn the spleen and take the initiative to take care of it on holidays; everyone is fireproof, household security, as long as there are new products for fire extinguishers, I will definitely touch them for the first time, in case I have to use them when I have to. I don't know how to use it; cherish life and cherish the summary of the life bank teller work. For the second door, I always follow the archival steps to simulate the practice, execute in a formal format and become the habit with the best attitude; know ourselves and fight Yum, and because our generation has more worm potential, I will always go to the homepages of other banks and the latest financial reports, in order to find inspiration in the work, to cultivate a summary of the work of the cell bank tellers who do their best for the letter
Years are not living! Come and rush, go and rush! Although I always feel tired, but the old man does not feel tired at all, every day, I am intoxicated and continually running! Looking back on this year, I was quite emotional - I have served the firm for one year, and the firm has given me the envy of others - happiness! Increase work results - you did what others did not do
From normal classes to shifts, I have done it in a down-to-earth manner, and I feel the deepest feelings. "I am correct in attitude, obey the rules and regulations; respect leaders, obey arrangements; unite colleagues, humbly ask for advice; clear goals, down-to-earth."
One year of work practice, I deeply understand the meaning of "the work of the cabinet is the first image of the bank." Our image directly affects the customer's first impression of the bank, whether it can leave customers, and whether it can retain customers. This requires us to have a higher comprehensive quality, and requires us to earnestly adhere to the service tenet of the work of the cabinet. "Enthusiastic and thoughtful, patient and meticulous, to do a good job for each customer and satisfy customers."
One year's work made me deeply aware of the seriousness of the lack of business knowledge. This prompted me to learn more new things and make my business knowledge more comprehensive. Although we have added a lot of business, we must continue to add new business if we want to ensure that our business continues to grow. This requires me to absorb new knowledge in order to carry out my work smoothly and to keep up with the pace of my business.
To be a qualified staff, there is not enough comprehensive business knowledge, but also need to cooperate with active, enthusiastic and patient services. The main character of our work is to first ask the manager to ask us to "greet and communicate with customers." I am always ready to introduce some of my business information and new products to some customers.
The work attitude is good, the business knowledge keeps up, and a good working atmosphere is needed. Creating a good working atmosphere is mainly to unite colleagues. Unity colleagues are not eating, drinking, or not mixing their mouths, but understanding and respect. Asking humbly, helping each other and learning together, everyone can work together to get along. Through this year's serious work, I have greatly improved myself. First, it increases the enthusiasm and pride of work, especially when dealing with difficult business problems and difficult customers. Second, I have improved my own quality. The work of the cabinet has made me understand that people's life is to store "knowledge, experience, and self-cultivation." The more interest there is, the higher the interest, the more accumulated, and the higher the return. Third, it has improved the ability of interpersonal communication. Through communication with different customers, knowledge, courage, and knowledge have increased. Communication skills have been strong, and interpersonal relationships have become better and better.
Add a little bit of your thoughts - let the work take advantage of your knowledge
The care and help of the leaders made me even more interested in the job, which increased my pressure and increased my motivation.
I have gradually grown and matured in my studies and work, but I clearly understand my own shortcomings and need to improve my psychological quality, skill, and comprehensive quality. In the new year, set a new goal for yourself.
1. Consciously strengthen learning, learn business theory, learn business practices, learn from colleagues around you, and improve yourself in all aspects.
2. Do more work on the ground, improve the initiative of the work, not afraid of foreign affairs, not afraid to do more things, not afraid to do small things, improve and improve themselves in the practice of bit by bit.
3. Improve the cultivation of your own culture and strive to become an excellent bank worker.
Recalling the past, looking at the present and looking forward to the future, I believe that tomorrow will be better through my own efforts.

Chapter 3: Year-end Summary of Bank Tellers in 2019

The work of the bank has basically come to an end in 2019. Here I will only briefly summarize my work during the year.
With the growth of age and the increase of various work experience, my requirements for my personal work in XXX are constantly improving. My position is the service window of ABC, and my words and deeds represent the image of the Bank. There can be no sloppy and relaxed work in my work. As we all know, there are two savings offices in Chaoyang Branch, which is the busiest one. I am one of them. Every day, the business of each comrade will reach two or three hundred. The reception of about 200 customers, so this kind of work environment forced me to constantly remind myself to be serious and serious in the work, in strict accordance with the rules and regulations set up in the line to carry out the actual operation. I have always asked myself for the whole year. Under my efforts, I personally did not have a liability accident in 2019. While I am doing my own work, I also use my experience in savings work over the years to help other comrades. What kind of problems do comrades have, just ask me, I will carefully answer them. When I have problems, I will be very open-minded to ask the old comrades. For the loss of business skills, I have a requirement for myself: three people must have my teacher, and they must do everything they can to learn. If you want to help others at work, you need to improve your business.
I have a passion for learning new things and developing new business every time. As long as someone needs to work overtime in the unit, I am the first to stand up. No matter what time I work overtime, I have never complained. Because I know that this is also the personal trust of the unit leader. I will also actively use every opportunity to learn new business, do a good job in testing new business, and not delay the work of the entire branch. Under this kind of thinking, I did a good job in every job that the branch office gave. Also praised by comrades.
The Changying Savings Office where I am located is a youth civilization number at the branch level. As Comrade Li Jialin said: It is a big family of mutual respect and love. I often hear other comrades who know our situation. I have never seen such a unit with our comrades here so harmonious. Whether in work or in life, comrades are like a family. There is no contradiction. If there are opinions that are different in work, such opinions mean that the standard of work is constantly improving. I always think that my innate personality determines that I am very suitable for saving, because my temper is very good, and as the work calendar increases, things are more and more learned. Good temper is the first thing that means good service attitude. I insist on asking myself with the standards of Youth Civilization. So I have been working until now, and I have never received a complaint from an outside customer. When there are customers who have different opinions about our work, I can also explain the things that the customers don't understand, and finally make the customers satisfied.
XXX is located in the urban-rural junction and has a dense population. There are several universities and research institutes around the savings office. The cultural levels are different and they serve a variety of people every day. I always remind myself to start from the details. Put all kinds of spirits and requirements issued in the line into practical work, subtle, civilian, and life. Let customers feel the meaning of warmth here. There are often migrant workers from other places who come to Beijing to handle personal remittances. Some people will not fill in the required receipts. Every time I will give me a detailed explanation of how to fill them out, I will teach them one word at a time. They until they learn to do this. When you leave, you have to ask them to collect the written order, so that they can write it when they remit money next time. When they finish their remittance business, they will continue to thank me. Maybe someone will ask. Personal remittances are just a collection business in the savings office. I can't increase the amount of deposits in the house. Why should I do it with such enthusiasm? I will use XXX to explain another comrade here. "It is not easy for them to come to Beijing. Whenever there is no time, it is appropriate to help them." I think that it is the best service to serve the customers with heart. When I heard the outside customer say to me: Your work is really fast... The fat guy is really good... ABC is good... when it is. I am very happy in my heart. It is not only a compliment to me, but also an approval of my work, and an incentive for my work.
In the new year, I set a new goal for myself, that is, to step up learning, to better enrich myself, and to meet the challenges of the new era with a full spirit. There will be more opportunities and competition waiting for me next year, and my heart is secretly encouraging myself. To stand firm in the competition. Being down-to-earth, your eyes should not be limited to the small circles around you. You should focus on the overall situation and focus on future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Get better job results.

Chapter 4: Year-end Summary of Bank Tellers in 2019

2013 is the second year of my work. I think that for a year, although it is hard but valuable, I have learned a lot of things that are not in the books. I have worked hard to improve my business standards, humbly learn from my seniors and customers, and I have been recognized and supported by the leaders. I have also been rated as “Industry Advanced Workers”. Below is a summary of my work over the past year.
I. Basic work in 2019
Attach importance to theoretical study, consciously strengthen the study of relevant financial policies and laws and regulations, build a solid theoretical knowledge structure, and continuously improve its overall comprehensive quality.
2019 is a special year. The introduction of new loan regulations and the revision of related systems have brought about tremendous changes in the current business development. Although as an ordinary front-office integrated teller, I know as a comprehensive Tellers, without strong business theory support, can not provide customers with perfect and efficient services, in order to comprehensively improve their comprehensive quality, keep up with changes in policies and regulations, I consciously use the rest time, systematically learn the relevant rules and regulations and The newly issued files have made them have a more comprehensive understanding of the current policies and rules and regulations, and can also give correct feedback and answers to the customer business consultation on the daily counter.
In addition, in order to quickly adapt to the needs of the development of financial work in the new era, and to enhance the systemic and continuous nature of overall business learning, in the past year and more, in a modest and cautious learning attitude, I have carefully studied various financial knowledge through multiple channels, and closely Note the current affairs politics and the macroeconomic trends. For all kinds of archives and materials issued by the association, not only simply stay at the level of understanding, but also pay more attention to the integration of various materials and apply what they have learned. Through daily work, Continuously accumulating work experience, and has greatly improved in terms of comprehensive business capabilities, comprehensive analysis capabilities, coordination of work capabilities, and written language skills.
In order to ensure the relevance and effectiveness of learning, I have seized the opportunity of learning, actively participated in various training and skill examinations of the Associated Press and grassroots organizations, and paid attention to the actual situation, timely feedback, review, and timely solve their own problems and obtain A certain grade and progress.
In terms of work, earnestly perform the duties of the post and do a good job in the job.
In 2019, it was a year of intensive development of the service excellence project and fine engineering of our society. As a front desk integrated teller, I love my own work and always ask myself to treat every job carefully and carefully. In the process of business handling, we strive to handle every business with heart, sincerity, confidence, patience and care, and receive every customer. With the goal of "customer satisfaction, business development", we will devote ourselves to business skills, flexibly embody various financial policies and spirits in our work, and establish a good window image of dedicated service. We will have a voice, a voice, and a voice. There is a voice, so that every customer is happy and come back with satisfaction. The current counter work makes me face many customers every day. In order to provide customers with efficient and high-quality services, I often remind myself that "customer is God, understanding is the beginning of communication". In busy work, I insist on doing a good job. Smile service, patiently and meticulously answering customer questions, there has never been a customer complaint or dissatisfaction for personal reasons in the past year.
In the development of other work, we can always be proactive, conscientiously abide by the rules and regulations, be able to complete the tasks assigned by the leaders in a timely manner, and strictly follow the requirements of the joint work of the associations, and do a good job in daily work:
Strict rules and regulations, the good savings counter directly facing the customer's first pass. As a comprehensive teller, I feel the weight of my shoulders. If I am negligent, I will make mistakes and mistakes. Therefore, I keep reminding myself to increase my sense of responsibility. In the attitude of being responsible to ourselves and the customers, we have indeed achieved "standard operation, risk warning, empathy", strictly demanding ourselves, and have completed the various business of the counter. Adhere to the principle and do every seemingly simple business. The actions of front-line employees always reflect the image of the company, and the quality of their work is related to the development of the company. The responsibility is heavier than Taishan. In the past year, I have adhered to the relevant management system formulated by grassroots organizations and affiliated associations. Every business is meticulously and conscientiously operated according to the regulations, and the relevant requirements for handling business from customers; from heavy-duty inspections, reconciliation of current accounts to large after work. The balance check registration, identity card information check, account information maintenance, I have carefully reviewed every link, there is no slack. In the specific handling of business, I have achieved the "three musts", that is, the business processing conditions must comply with the policy, the relevant documents must be legal originals, the customer's signature is correct, and the same is true for the acquaintances, ensuring the business handling Regulations and laws.
Improve the quality of work, and manage the basics of savings in a timely and accurate manner. Doing a good job in the recording, collection and management of basic materials is one of the important prerequisites for doing a good job in daily work. This work is cumbersome and important, and it is necessary to work overtime to complete. I insisted that the day's accounting was completed on the same day, and all the checks never stayed overnight. Since the beginning of the teller system in our company, there have never been business errors caused by personal negligence.
3, based on the actual, sincere unity, unite the staff of the whole society to do our best to improve the efficiency of our business
In the past year, in the course of concrete work, I have taken the initiative to do all the daily work, combined with the actual situation of our society, obeying the arrangements of the leaders, and uniting all the staff to work together for the successful completion of the business objectives of our company. .
The deposit task is the key. In order to complete the deposit task of our company, I make full use of my daily work opportunities and do a good job in deposit marketing during the business process. In his spare time, he took advantage of his regional advantages, walked away from friends and spurs the savings deposits of the community, actively promoted relevant preferential policies and financial management skills, and spared no effort to expand the strength of the quota society, and successfully completed the deposit task assigned by the association.
Proactive marketing of new business and new features related to the company. Based on the reality of our society, I have continuously strengthened my awareness of saving marketing, breaking the idea of ​​“fear of learning and fear”, and earnestly studying the new business and new system rules of our society, such as civil servant loans, special loans for landless farmers, and patiently giving customers. Explain the similarities and differences between similar businesses, explain the pros and cons, provide favorable suggestions, and be well received by customers.
Diligently and diligently fulfilling other tasks assigned by the leadership, in addition to doing my job well, I also do other work according to the leadership arrangements, such as daily hygiene cleaning, book binding, etc., can coordinate with everyone, common mission accomplished.
4, life, and people are good, focus on training their team spirit and sense of collaboration, and constantly improve their value.
I know that my personal ability is limited. To promote the development of our company's business, we need the joint efforts of all our colleagues. While improving our own temperament, I pay special attention to the team spirit and unite my colleagues. "Thinking what others think, urgency for others", actively create a working atmosphere of unity and progress, and effectively carry out the work of our society.
5. In terms of safety management, we will enhance our awareness of prevention and keep in mind that “safety is more important than Taishan” and indeed implement “three defenses and one guarantee”.
In the past year, I have been able to strictly follow the relevant requirements of the security and security of the Associated Press and act in strict accordance with the various systems. During the shift, you can always be vigilant, strictly follow the requirements of “three defenses and one guarantee”, memorize the anti-theft anti-riot and anti-riot plan and alarm phone, and master and use all kinds of preventive devices. Always check whether the circuit and the phone are normal, and prevent the device from being in a good state. When an abnormal situation occurs, it can be handled on the spot on the spot, and the unhandled can report to the superior. In combination with the actual work of the company, strengthen the management of vouchers and seals, and prevent cases from the source. Constantly enhance the awareness of safety and prevention, and conscientiously implement various preventive measures, and indeed do "safeguarding starts from me, starting from small things around me", preventing micro-duration, and putting safety work into practice. Second, problems and deficiencies in the work
There are certain deficiencies in the achievements. On the basis of correct self-analysis and positioning, there are still many problems and deficiencies in reviewing the work in the past year, which are manifested in the following aspects:
The initiative of learning is not enough. Due to the influence of family factors and objective factors of work development factors, there is a lack of continuous learning, there is an unsatisfactory improvement of business vocabulary, insufficient review of old knowledge, and low learning efficiency. .
Innovative consciousness and enterprising consciousness are insufficient. In terms of conscious active learning, there is still a certain gap compared with young college students. It is not possible to effectively combine their professional expertise and post actual business innovation or consciously identify relevant exams for job requirements.
The working style is simple, and it still stays at the lower level of task completion requirements, and the actual efficiency and effectiveness of the work needs to be improved.
Third, work plan for 2019
New year and new weather, at the beginning of the new year, I will analyze my own problems and deficiencies based on my own reality, combined with the actual situation of the development of the county association and our society, with purpose and targeted solutions. The actual problems of self-existence, focus on the following aspects:
1. Continue to strengthen learning and continuously improve their comprehensive ability and business skills. In 2019, I will combine the actual work carried out by my own work, and have the relevant subject examinations for the qualifications of the applicants for the examination of the qualifications of the banking qualifications. The reality of insufficient progress is consciously improving the overall comprehensive quality.
2. Combine the service excellence project of our company to carry out the actual situation, continuously improve our professional skills, continue to pay attention to the basic skills of diligent training, and constantly improve their comprehensive skills, service capabilities and marketing capabilities, and effectively improve their overall comprehensive quality. 3. Combine the actual situation, constantly explore the methods and methods of post work development, focus on the reality, focus on the “same position” thinking of the touch point of the window, fully understand the customer's mentality, be good at empathy, and actively explore ways and methods of customer maintenance and service. And in combination with the current actual implementation of effective implementation, through the development of quality services, and constantly improve the loyalty and integrity of existing customers.
4. Skilled in mastering various business skills, especially computer operation, accounting business and other skills, and strive to adapt to the needs of the times, cultivate multi-faceted skills, and better practice the purpose of serving the "three rural". I will learn more and learn more. And more and more to continuously improve their various business skills.
I will try my best to overcome my own shortcomings. Under the leadership of the leadership of the Foundation, I will be based on my own reality, strictly obey the leadership arrangements, actively explore and advance, constantly improve my comprehensive quality, effectively perform job duties, and be a good staff assistant. Together with all employees of the quota society, we will unite and make our own efforts to improve the operational efficiency of our society and accomplish the goals and tasks of 2019.

Chapter 5: Year-end Summary of Bank Tellers in 2019

In 2019, I went into the xxxx branch with a yearning for and pursuit of financial career. Here I will release the energy of youth and ignite my dream of career. Time flies, it has been a year since xx branch. In this short year, my life has undergone tremendous changes, both in work, in learning, and in thinking.
In the xx branch, I am engaged in one of the most mundane jobs - the teller. Some people may say that ordinary tellers talk about careers, no, they can do a brilliant career on the counter. Excellence begins with ordinary, perfection comes from seriousness. I love this job and use it as a starting point for my career. As an ABC employee, especially a front-line employee, I deeply feel the heavy responsibility. The counter service is a “civilized window” that shows the good service of the ABC system. Therefore, I am full of enthusiasm, sincere service, sincere service, and win the trust of customers with her positive working attitude.
Yes, among the employees of ABC, the tellers are the groups that directly face the customers. The counters are the windows that show the image of the ABC. The daily work of the tellers may be busy and monotonous. However, in the face of all kinds of customers, the tellers should be skilled and enthusiastic. Day after day, with thoughtful service, customers can truly appreciate the sincerity of the farmers, feel the warmth of doing business in the Agricultural Bank, such work is extraordinary, I am proud of my position! To this end, I ask myself to do the following: First, master the excellent business skills, do not relax business learning at all; second, maintain good professional conduct, abide by national laws and regulations; third, cultivate harmonious interpersonal relationships, and colleagues Get along with each other; the fourth is to clearly understand the self, win the arrogance, and defeat.
Since I joined the work, I have been based on my position, working hard, learning business knowledge, and consulting with experienced colleagues. Only in this way can we really do the work that can stand the test of time. The little things that made me realize that as a front-line employee, I am destined to be ordinary, because he can't use the blood of the soldiers to smash the muzzle like a rushing warrior, bombing the bunker, leaving a hero's name for the world to proclaim. It is not even possible to broadcast summer harvests like farmers, and to harvest autumn harvests in summer. There is always a fixed harvest. Some are only repeated day after day, year after year, such as deposits, withdrawals, account entry, collection and release, marketing maintenance, ushered in such boring operations and complicated matters. In this ordinary post, let me deeply understand that greatness is in the ordinary, ordinary people can be dedicated, dedication to our enthusiasm, dedication to our sincerity, dedication to our youth. Ordinary we can create a wonderful sky, no foundation, no high-rise, no ordinary, great! The value of life can only be sublimated and perfected in the ordinary dedication.
In the process of serving customers, I always insist on “thinking what customers want, urgency for customers, and worrying about customers”, providing customers with comprehensive, thoughtful, convenient and efficient services to achieve operational standards. Service specifications, politeness and decent manners have left a good impression on customers and won the trust of customers. In the actual handling of business, under the premise of ensuring compliance with the rules and regulations of the Bank, we can flexibly grasp the marketing method, provide customers with certain convenience, and provide personalized and fast service to customers flexibly and appropriately.
Perfection comes from seriousness. Based on the excellent service of the counter, we try our best to provide customers with more thoughtful services. Because there are no discerning customers, only imperfect services. In my daily work, I actively study new knowledge, new business, theory and practice, and master the various service skills. I started from a small matter, when doing business, try to be fast, accurate, and efficient, let customers wait less, run less, ask less, and provide customers with timely, punctual, regular, and always-on services.
Youth is the most precious time of life, because you are full of ambition and energy, because you dare to dare to do it, and you are energetic because there are too many dreams and hopes! But in my opinion, the preciousness of the youth still includes the unremitting pursuit of integration with the team, the lofty moral cultivation, and the strong will, but also the ability to withstand the ordinary, based on the ordinary, indifferent to fame and fortune, and courage!
Today, we are concentrating the youth of the fire to the ordinary ABC position. The Agricultural Bank of China is moving forward step by step in this youthful alternation. In her clear annual ring, it will also deeply imprint the mark of our youth. Franklin has a famous saying: "Promote your career, don't let your career drive you." Today, I am here to promote my career. This stems from my pursuit of the value of life and my passion for financial career. Because I know that as a growing youth, only by combining personal ideals with the development of the agricultural industry can we give full play to our work enthusiasm, initiative and creativity, and realize our own in the process of creating a better tomorrow for the Agricultural Bank. the value of life.