Management Office 2019 Annual Work Summary

Since the opening of October 28, 2019, under the correct leadership of the Party Committee of the Management Office of the Patong Management Office, we have profoundly grasped the spirit of the Fourth Plenary Session of the 17th National Congress of the Communist Party of China and closely focused on "grasping a center, strengthening the two major constructions, and carrying out three Activities, shaping four kinds of images, and establishing five kinds of consciousness." That is to grasp the toll collection as the center, highlighting the two major constructions of the construction of the workforce and the standardized management; through the implementation of three thematic activities, the legal levy and love Four images of dedication, quality service, pragmatic and efficient, and set up five senses of overall situation, innovation, service, development and image. Through the concerted efforts of all employees, we successfully completed the year-round work.

Actively carry out the tree image and add brilliance activities. Through the study of “Smile Beijing Pearl”, every employee can understand the importance of our service industry and service, so that every one of us who feels through our Patong management office feels that our employees are charged according to law. Fair and fair law enforcement image; service image of serving the people and contributing to the society; civilized and polite, honest and efficient work image; dressing neatly, decent and dignified instrument image. Adding color to the “Windows Image” of Humin Expressway.

Vigorously carry out various types of competition for excellence. Through a series of first-class excellence activities, such as business training, business exams, and card counting and counting, the service level and business skills of the management staff are quickly improved. By learning the advanced model of the transportation system, the management has formed a good atmosphere of healthy and eager to create excellence, and promotes the steady and healthy development of the management office.

Extensively carry out popular cultural and sports activities. Pay attention to enriching the cultural life of the workforce and create a harmonious working environment. First, organize various activities that employees like to see, such as the formation of men's basketball team and women's badminton team. Second, set up a book reading room and team activity room. Through these methods, entertain and educate, cultivate employees' ideological sentiments and strengthen the team's body. Quality, cohesion and combat effectiveness.

In the year-round work, we firmly established the following five kinds of awareness:

First, establish a sense of the overall situation, focus on the collection of tolls, and ensure that the tasks assigned by the Management Office are exceeded;

As of December 20, a total toll of 2,960,285 yuan was imposed, with an average daily price of 548,020.09 yuan and a traffic volume of 82,190 vehicles, with an average daily capacity of 1,522 vehicles, of which 52,766 were imported traffic, 977 vehicles per day, and 29,424 vehicles with an export volume of 545 vehicles per day. The internal rate of the ic card is controlled within 0.2%, the misclassification rate of the license plate is controlled within 0.2%, and the false positive rate of the entrance is controlled within 2%. The safety accidents are not achieved throughout the year, and the annual target is better.

Second, establish a sense of innovation, fully implement the scientific concept of development, and vigorously promote the pace and level of standardization management;

The management office has determined the culture of the station with “humanistic atmosphere, good window image, strong business skills and high management level”. All employees consciously participated in the construction of the management office with practical actions.

First, increase publicity efforts, let all employees understand and understand the spirit through publicity forms such as newspapers and websites. Through class meetings, work summary meetings, and seminars, the cultural and spiritual connotations will be deepened, and different forms of learning will be deepened through the organization of job qualification examinations. Awareness of the management culture.

The second is to promote the construction of standardization management institutes, work hard on hardware construction, improve standardization facilities according to local conditions, focus on education in team management, highlight the word "Qin", regular education, and improve employees' ideological and political level through education such as advanced party members. . In the management of internal industry, we strive to implement the word "strict", implement performance appraisal, standardize assessment, and strict inspection to avoid violations of discipline and discipline.

Third, establish service awareness, improve service levels, and firmly establish the brand image of Hubei Humin Expressway;

Focusing on “excellent team” activities, focusing on “serving the people and contributing to the society”, we will carry out activities such as “learning for resoluteness, revitalizing the spirit, striving for the pioneer of the times”, and various business training activities, and vigorously improve the staff’s sincere service department. The level and ability of the ride have established a good brand image of the Humin Expressway.

Fourth, establish a sense of development, take the rule of virtue, and vigorously promote the quality of the workforce to a new level

The first is to enhance employees' self-learning awareness and encourage employees to participate in various forms of academic education. More than 80% of the employees in the institute have obtained college education. Support employees to participate in skills training, and carry out the "multi-faceted staff" competition in depth to promote the comprehensive development of comprehensive capabilities.

The second is to cultivate employees' sense of competition and hold a "business skills competition". Activities such as laws and regulations, business should know, etc., through the mock test, let employees fully understand the advantages and disadvantages of their participation in competition, thereby enhancing employees' sense of urgency and improving their business skills.

V. Establish image awareness, strengthen the construction of station buildings, and vigorously promote the development of spiritual civilization creation activities

One is to enrich life. The trade union carefully organized monthly “Special Holidays, Special Gifts” birthday party events, held the “Learning for Resolute Spirit, Striving for the Pioneer of the Times”, and stimulated the enthusiasm of employees; carried out the “Building a Saving Management Institute” newspaper competition, and cultivated employees Life sentiment.

The second is to show the staff style. Excavating the potential of employees, through the development of amateur cultural life with high level, culture and high quality, fully demonstrating the spirit of employees, not only provides employees with a platform to exercise themselves, show themselves, but also improve the overall quality of employees.

Current situation:

1. Next year is a crucial year for the implementation of the 11th Five-Year Plan. It is also a key year for our party to propose a scientific development concept and build a harmonious society. We are faced with opportunities and challenges.

2. Hubei should be in the forefront in the middle. With the investment in energy and raw materials, the development of the eco-tourism circle in western Hubei will further increase the traffic volume.

3. The main line of Humin has been gradually opened, and economic benefits are beginning to show.

4. After a period of tempering, standardized management has taken shape.

5. Our workforce is thriving. I love the high road business, love my job, and I don’t know how to do it in my own jobs.

6, the next year's target mission: still in the calculation.

The question before us:

1. The gradual formation of management standardization, how to become our consistent management philosophy.

2, management standardization has gradually formed, how to start from me, from high-quality services, from bit by bit, to form the characteristics and typical of our Patong management office.

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3. There are more people transferred to the secondary roads, which has brought a severe test to our management.

4. The service has been multi-level and varied, giving us higher requirements.

5. In the implementation process of the toll collection and electronic payment system, the procedures, standards, management systems, and system have put forward higher requirements, how do we meet and adapt to new requirements.

6. The intensity of work in management and the intensity of implementation need to be strengthened.

7. Establishing a strong sense of service is not stable enough. Warm service is our minimum requirement and form of expression. Can we do well?

8. Advanced models have no or no outstanding. On the one hand, we require strict standards of assessment, on the other hand, we are required to discover typical and establish typical examples.

9, horizontal learning is not enough, communication is not enough, the ideological communication is not enough, Yelang arrogant, sitting on the ground.
Next year's work plan:

—— First, do a good job in the calculation and analysis report of the income plan next year, strictly implement the levy policy, and strive to complete the annual charging task by continuously tapping potential and increasing efficiency; at the same time, do a good job of the new situation of the toll collection and electronic payment system, Research and discussion on new issues.

- The second is to continue to strengthen business training. Rapidly improve employee business operations skills through business training and monthly business exams.

- The third is to firmly grasp the strengthening of management and not relax. We will earnestly strengthen management and institutional awareness, highlight internal inspections, supervision and assessment, increase inspections, rewards and punishments, and strive to form a good situation in which management is strictly regulated, systems are in place, and work is efficient.

——The fourth is to have new ideas and new highlights in the propaganda and reporting work. Make full use of the role of public opinion posts such as traffic newspapers and local newspapers and periodicals, and increase cooperation with the news media; at the same time, use the advantages of the Internet site to highlight the highlights of the station's spiritual civilization construction and standard management.

——Five to continue to improve the infrastructure and construction of the station and create a clean, green and beautiful work and living environment. On the basis of the existing ones, a batch of seedlings will be planted to create an excellent environment, and the station will achieve greening, beautification and lighting.

- Six is ​​to do logistics support. Adhere to the principle of "everyone canteens do everything", give full play to the role of the committee, improve the service level of the cafeteria, and make employees feel comfortable and work at ease.

—— Seven is to vigorously grasp the creation of spiritual civilization. Further strengthen the awareness of creation, improve the creation mechanism, increase the investment in creation, and strive to form a long-term mechanism for the creation of civilized industry, taking the opportunity of standardization management to make the creation work a new level and new achievements.

—— Eight is to pay attention to the cultivation of hands-on and practical operational ability, and constantly enhance the comprehensive quality and ability to adapt to the new era.

—— Nine is to strictly control costs, speed up the pace of information management, and achieve the purpose of sharing information resources and “paperless” office.

-- Ten is to further improve the supervision mechanism, strengthen the party's work style and clean government, and consolidate the achievements of the party members' advanced education activities. First, we must persist in doing public affairs. Second, we must give play to the role of the party members as a model vanguard and do a good job in the demonstration of party members.

——11 is to relentlessly do a good job of focusing on characteristics, seizing opportunities, highlighting key points and highlights. Although the Badong Institute is small and comprehensive, we must do a good job in the culture, logistics services and quality services of our station. We must strengthen horizontal communication and learning, improve business skills and service levels, and create cultural corridors.

Work ideas for next year:

Deeply implement the spirit of the Fourth Plenary Session of the 17th CPC Central Committee, deepen reform, strengthen management, build a brand around Badong, firmly establish a scientific development concept, implement “people-oriented” management, and build a harmonious management office; implement fine management and create savings Type management office; implement cultural management, build a learning management office, strive to explore a new management model, actively promote standardization construction and management; and promote the work of the Badong Management Office to a higher level.

To achieve two smooth transitions: to achieve a smooth transition from the transfer of secondary roads to standardized management, and to adopt an incentive mechanism in the employment mechanism to transfer selected personnel with strong dedication and business ability to the monitors and ticket management posts; Start smoothly, do a good job in the formulation and compilation of the system, realize the standardized management of work programs, and especially strengthen the study and assessment of highway policy files.

Time is worthwhile, time is like a shuttle. We must clearly understand our current situation, recognize our gaps, and recognize what other deficiencies we have. We must further raise our awareness and further enhance our sense of urgency. Highlight key points, strengthen responsibility and implement, and improve the quality of our work.

In the new year, the situation and tasks we are facing are still urgent and arduous. We have a long way to go. We must be energetic, forge ahead, and constantly improve the political quality and business level of the team. We must have a strong political and skilled business. Excellent style, innovative work, and strive to build the Badong Management Office into an excellent station with "humanistic atmosphere, good window image, strong business skills and high management level", and submit a satisfactory answer to the Party Committee of the Western Hubei Management Office. .