Summary of the annual work of the department in 2019

In accordance with the unified arrangements and requirements of the Municipal Party Committee and the Municipal Civil Affairs Department, this year my civil administration system was listed as a performance appraisal unit. Under the specific guidance of the Municipal Government's Office of Correction and Action, and the care and support of all walks of life, starting from mid-April, the entire civil administration system, in light of its own reality, carried out in-depth democratic evaluation activities, so that leaders can be in place and recognized. The measures are in place and the work is in place. Through the joint efforts of the cadres and staff of the whole system, the four stages of preparation, self-evaluation, assistance evaluation and rectification were successfully completed, and good results were obtained, which basically achieved the expected purpose. I will now report on the work of my system's democratic appraisal work as follows:

First, the basic situation strengthens leadership, unifies thinking, meticulously organizes, and implements the responsibility system. In order to implement the work of democratic appraisal and work, and to achieve results, the civil affairs departments at all levels in the city attach great importance to it and act swiftly to include the work of building the wind in the focus of this year's civil affairs work, and to combine the four key links in the preparatory stage. : First, the establishment of a leading body. The Municipal Bureau set up a leading group for the construction of the work with the director as the team leader, the deputy director as the deputy leader, the heads of the various departments and the heads of some subordinate units, and the office. Leading organizations have also been established in each unit of the system. The second is to implement the responsibility system. The heads of the 18 units of the Municipal Bureau and the Civil Affairs Bureau of each district also signed the “Responsibility Letter for Work Construction” with Director Huang Guojian, clarifying that the heads of all units are the first responsible persons for the construction work. The third is to develop a work plan. In combination with the actual work of the civil affairs, the "Zhuhai Civil Affairs Bureau XX-year democratic appraisal work style implementation plan" was formulated, and the system-wide democratic appraisal activities were specifically deployed and arranged to achieve clear goals, focused and effective measures. The fourth is to carry out in-depth publicity. In mid-May, the mobilization meeting for the democratic appraisal of the civil society system was held, and the evaluation activities were fully mobilized and deployed. The party group group center group learning meeting, bureau meeting, and bureau building leadership group meeting were held several times. The branch meeting learns about the spirit of the archives. In order to improve the level of cadre workers' administration according to law, the Civil Affairs Bureau, in conjunction with the implementation of the Administrative Licensing Law, organized a special training course to conduct intensive training for middle-level and above cadres. In order to fully understand and participate in the democratic evaluation of the civil affairs system, we actively use the media such as television, radio, newspapers, and the Internet to publicize and print 21 issues of the Work Style Construction Worklet to be sent to relevant units and assessment teams. Members, timely report the situation, and guide the system-wide democratic appraisal work. Through a series of learning and publicity activities, the awareness of “people-oriented and people-oriented difficulties” for system-wide cadres and workers has been further enhanced, laying a solid foundation for thinking and public opinion for democratic appraisal activities.

Take a variety of forms, open the door to solicit opinions, and do the same while checking. In order to effectively identify the problems existing in the construction of the civil affairs system, the entire civil administration system adopts methods such as “please come in, go out, raise each other, find for yourself”, etc., through symposiums, visits and investigations, and set up complaint telephones and questionnaires. In various forms, the opinions and suggestions of the community and the public are widely sought. On June 4th, the Civil Affairs Bureau held a "Democratic Appreciation Forum for Soliciting Opinions", and invited more than 60 representatives from 41 units of the city's relevant units, military and police units, civil affairs workers, social organizations, and service targets to attend the meeting. A total of 15 comments and suggestions were made. In the first half of June, the leaders of the municipal bureau led the team, and the heads of the departments and bureaus of the bureaus formed three groups to the three districts of Xiangzhou, Doumen and Jinwan, and five towns, community neighborhood committees and subordinates of the civil administration system. The management department, welfare home, military rest, lottery center and other units conducted special investigations, visited some of the clients, and carefully sought their opinions. A total of 22 opinions and suggestions were collected. In addition, the Civil Affairs Bureau also sent 120 questionnaires to the society, soliciting opinions from the society and the public on the situation of the civil administration system in terms of administration by law, quality of service, construction of clean government, efficiency of work, and innovation, and recovered 89 opinions, opinions and suggestions. 8 articles. The Civil Affairs Bureau of Xiangzhou District was led by the leadership team of the bureau. The three research groups went deep into the town and the street to investigate and sent more than 1,000 questionnaires to the clients. They also sent online questionnaires and set up suggestion boxes through the Civil Affairs Information Network. Seek public opinions. The Jinwan District Civil Affairs Bureau issued 200 requests for comments, and conducted a public satisfaction survey on the contents of 11 items in three projects. The Civil Affairs Bureau of Doumen District has collected 35 opinions and suggestions in five aspects through various forms. For the opinions and suggestions collected through various channels, each responsible unit sorts out and discusses one by one, carefully analyzes the existing problems and causes, formulates targeted measures for the problems that can be rectified at present, clarifies the responsible persons, and immediately corrects them first. It is necessary to check and reform, so that the society and the public can feel the practical effects brought about by the democratic appraisal.

Strengthen communication and actively assist the evaluation team to carry out the evaluation work. Since the launch of the democratic appraisal campaign, we have strengthened communication with the city's industry assessment team and actively cooperated with the mission to conduct evaluations on the civil affairs system through various forms. In order to make the members of the delegation more in-depth understanding of the work function and basic situation of the civil affairs system, on September 3, the Civil Affairs Bureau held a symposium on the work report of the construction work, and reviewed the leaders of the Municipal Correctional Office and nearly 40 behaviors. The members of the regiment reported on the work of the civil affairs department in conducting democratic appraisal and work in recent years, and invited the members of the judging panel to inspect the office window, the lottery center, the welfare home, the rescue station, and the marriage registration window of Xiangzhou District. The unit visited the Ci'an Care Center and conducted on-the-spot guidance and comment on the construction of the civil affairs system. After entering the rectification stage, the SIPO has held a reconciliation plan solicitation meeting and rectification work report meeting, and invited all members of the Municipal Rectification Office and the evaluation team to guide the civil affairs department's appraisal and rectification work. Each responsible unit also actively invites the members of the jury to conduct on-site guidance work in various ways according to their actual conditions. In order to timely report the work of the civil affairs system to the municipal market, we also sent relevant information such as the “Workflow Briefing Report” and the work report to each of the delegations by direct delivery and mailing. Members, actively assisted the review team to carry out the review work.

We will accept the opinions of the people with humility, list the rectification of the style of work as the current outstanding work, and effectively solve the hot issues that the people have strongly reflected.
After the city's preliminary assessment meeting on September 21, the party group quickly held a special meeting to find out the problems, analyze the reasons, and study and formulate corrective measures in response to the opinions and suggestions reflected by the people. By sorting out 28 opinions and suggestions, they are summarized into 11 items, with a focus on six aspects. In this regard, the "Zhuhai Civil Affairs Bureau democratic appraisal and rectification plan" and the "rehabilitation task list" were formulated, and the responsible units, responsible leaders, rectification purposes and work requirements were clearly defined and distributed to various departments, subordinate units and districts. The bureau requires all units to take the work of reviewing and rectifying the work as a major and important task, and earnestly grasp the work, be realistic, see results, and not go through the game. In order to solve the hot and difficult problems that the people have strongly reflected, we have also set up six task forces composed of the leaders of the bureau, the heads of relevant departments and subordinate units, and the members of the Bureau of the Office, responsible for social relief, social welfare, funeral and burial. Six topics on management, civil organization management, marriage registration management and community construction management were investigated in depth, and effective solutions and rectification measures were proposed. The efforts to rectify these key issues were intensified and efforts were made to give the people a satisfactory answer.

1. Social relief: First, increase publicity. In response to the public's lack of understanding of the social relief work policy, the SIPO has gone deep into the grassroots to understand the actual situation, and at the same time issued a document asking all units to use various publicity channels for extensive and in-depth publicity. The Civil Affairs Bureaus of various districts took active actions and quickly printed the "Notice on Printing and Distributing the Implementation Measures for the Minimum Living Security of Urban and Rural Residents in Zhuhai City" into a booklet, which was distributed to the villagers through the village committees and became a household name. Second, strengthen grassroots staff training. In view of the low level of access and approval process, some of the staff members are exposed to low standards, insufficient understanding of policies and regulations, and inaccurate access to minimum living security conditions and approval standards. The District Civil Affairs Bureau is a unit that holds a training course on subsistence allowances before the end of the year, and conducts a business training for those who are engaged in subsistence work at the town and village committee levels. The Municipal Bureau plans to conduct a systematic training of social relief workers in various districts in May next year to improve the business ethics of the grassroots civil affairs team. Third, further standardize the procedures. The first is to clarify the conditions for entry and approval of low-income guarantees, and require civil affairs departments at all levels to go through the formalities for examination and approval according to regulations. The second is to fully implement the minimum living allowance. It is required that the civil affairs departments at all levels must send the full amount of the subsistence allowance to the subsistence allowances before the 15th of each month without delay. Third, it is required to publish the list of personnel applying for subsistence allowances and various certificates on the public affairs column of each village, accept public supervision, and increase the transparency of the subsistence work. Fourth, actively solve the problem of difficult reading for children of difficult families. The Ministry of Finance, Education, and the General Labor Union of the People's Republic of China issued the "Notice on Resolving the Difficulties in Enrolling Children in the Low-income Family in the City". It is difficult for the children of the low-income families to enter the full-time university. The government gives XX a one-time grant. - 3000 yuan subsidy. At present, 32 children of the low-income families who have been admitted to the university have been rescued. Fifth, improve the low-income management work network

Improve the efficiency of work. First, according to the national policy and the Ministry of Civil Affairs and the Provincial Civil Affairs Department have set up a special low-income work organization, reported to the preparation department to adjust and set up the city's low-income work institutions, equipped with low-income staff and work funds; second, there is no Under the circumstances of the full-time staff of the subsistence allowances, the “Special Plan for the Special Administrative Staff of the Minimum Living Guarantee Work in Zhuhai City” was drafted, and it was decided to allocate special funds for the subsistence allowances work by the town as a unit to strengthen the work of the grassroots subsistence allowances.

Social welfare: First, formulate specific measures to promote the socialization of social welfare. In order to further implement the spirit of the "Notice of the 15th Bureau of the Guangdong Provincial Civil Affairs Bureau on Supporting the Development of Social Welfare in Our Province", the Bureau led the drafting of "Zhuhai City's Opinions on Accelerating the Socialization of Social Welfare" and proposed to promote me. The city's social welfare socialization guiding ideology, overall goals and basic requirements, and formulated 11 preferential policies for social welfare institutions in development planning, construction, taxation, land use, water, electricity, medical care, etc., actively encourage and support Social forces invest in the creation of social welfare institutions. At present, the bureau actively conducts coordination and communication work on the basis of soliciting opinions from relevant units and departments. The second is to increase the integration of social welfare resources, and rename the existing district and town-level social welfare institutions into a comprehensive social welfare center and disaster shelter center that integrates old-age care, old-age recreation, and disaster shelter. The third is to actively help private welfare agencies to solve difficulties. Focusing on the actual difficulties faced by the Ci'an Care Center in the development of the city, the bureau is responsible for the investigation team to conduct on-the-spot investigation and on-site office work, and actively coordinate relevant units and departments to expand the scale and expand the business proposed by the center. Specific issues will be held to study and help them formulate sound development ideas. In addition, the bureau also organized the Nanping Town of Xiangzhou District and the Ci'an Care Center to communicate and discuss the issue of cooperation and development.

In terms of management of civil organizations: in order to effectively improve the supervision of the industry associations in the industry, we have drawn from more than 40 industry associations at the municipal level according to the establishment period, the number of industry associations managed by the competent business units and the opinions of the city delegations. The five industry associations of municipal power, property management, special equipment, printing, petroleum and chemical industry were the first inspection units, and the operation of the industry association since January 1, XX was examined. In response to the problems in the inspection, combined with relevant regulations and the actual situation of the city, the "Guidelines for the Work System of Zhuhai Industry Association" and the "Notes for Asset Management of Zhuhai Industry Association" were formulated, as before the implementation of the "Regulations of Guangdong Province Industry Association" The basis for the standard operation of the city industry association. On November 5th, the city's industry associations and related business units were held, and the situation of five industry associations was investigated. The requirements for standard management were put forward, and the self-inspection and self-reform of other industry associations in the city was deployed.

In terms of funeral management: In response to the high price of funeral supplies and the improvement of the service level of funeral services, the bureau organized several special meetings to study and formulate a series of measures for rectification. First of all, the municipal management department made a funeral service commitment to the society, and introduced three different grades of low, medium and high fees, namely, a low-end full set of funeral services of 688 yuan, a mid-range full set of funeral services of 988 yuan and high-end The self-selected service projects shall be settled according to the actual situation; the preferential policies for the five aspects shall be implemented, and the funeral service charges for the martyrs, the victims who are willing to be brave, the retired personnel who have passed away, the objects of the five guarantees, and the objects of the subsistence allowances shall be given preferential treatment; the municipal price department shall agree to The price of some funeral services and funeral supplies will be lowered; two supervision measures will be announced, that is, the funeral supplies will be clearly marked, and the supervision telephone number 8282444 will be established to actively accept social supervision. Secondly, strengthen the service and charge management of Doumen funeral home. The Doumen District Civil Affairs Bureau issued three pledges for funeral services, lowered the charging standards, and further improved the construction of the funeral home window to improve service quality. Third, improve the procurement system for funeral supplies.

Marriage registration management: The SIPO conducted special investigations on the marriage registration management work and the marriage introduction agency, further identifying the problems and causes in the current marriage management work, and forming the "Regulations on the marriage registration work in Zhuhai City". The investigation and the investigation of the situation of the marriage introduction agency in Zhuhai decided to adopt the following measures: First, the marriage registration management should promote four tasks: First, strive for the support of the department and improve the marriage registration agency. All districts should set up a marriage registration office to solve problems such as staffing, work expenses, and office conditions, implement centralized registration, and set up special marriage registration places to provide quality services to the public. Second, speed up the construction of marriage registration information and improve management standards. And work efficiency; the third is to standardize marriage services, expand service projects, and strictly meet the needs of the people; and fourth, strengthen business training, continuously improve the registrar's enthusiasm, and strengthen the guidance and supervision of marriage registration work. The grassroots marriage registration authority solves practical problems. Secondly, regarding the management of marriage introduction agencies, five suggestions were submitted to the Provincial Civil Affairs Department to apply for the practical problems encountered in the work: First, formulate management methods for marriage introduction agencies, and provide legal basis for the competent departments to perform supervision and management duties; The price of the service agencies of the matchmaking agency guides the price; the third is to implement the system for the employment of the marriage practitioners and the regular training system; the fourth is to establish the trade associations of the matchmaking agencies, unify the industry service standards, improve the service quality and self-discipline of the industry, and form a good industry competition mechanism. The fifth is to establish a unified management system for marriage agencies, rationalize departmental relations, and thoroughly solve problems such as multi-head management, powers and responsibilities, and lack of management, and promote the healthy development of marriage agencies.

In terms of community construction management: First, in response to a number of functions entering the community, the neighborhood committees have overburdened the task. In order to speed up the process of standardization and legalization of community construction, the bureau has drafted a number of opinions on clarifying the relationship between institutions, enterprises and institutions and the community. The relationship between the government and community self-governing organizations, the transformation of functions by the government and government departments, the shift of focus to serve communities, the relationship between street offices and community self-governing organizations, the relationship between community party organizations and community-based organizations, and community-based organizations. The relationship with the community self-governing organizations has been enchanted. 蟆 粽 粽 粽 ? 懦 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5?罘 蛏缜 蛏缜 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯 氯?9.ぷ魅嗽贝?龅任猓猓揖揖揖枷阒耷枷阒耷?裾?诜 诜 诜 诜 髑蠡 髑蠡 髑蠡 髑蠡 慵 慵 慵 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 ぷ髡咭 阒耷 阒耷 阒耷 阒耷 阒耷 阒耷 阒耷 阒耷 阒耷 阒耷ㄖ 缜 缜 ぷ髡吖芾戆旆 罚 罚 罚 ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ ㄖ?

Self-construction: First, strengthen and improve the work style. The job responsibilities, external window work system and staff service requirements were further strengthened, and the accountability system was clarified, and the exchange of cadres within the system was strengthened. The second is to increase publicity efforts in civil affairs. All units are required to incorporate propaganda work into their daily business work, and actively promote the civil affairs work policies and regulations to the public through newspapers, television and other news media, and further close contact with the public. At the same time, make full use of the network platform of the Civil Affairs Information Network, timely release the civil affairs information and civil affairs work to the public, and receive public consultation, listen to the opinions and suggestions of the people, and form a good interaction. The third is to standardize and improve the conference system and strengthen the capacity building of the leadership team. In order to implement the spirit of the Fourth Plenary Session of the 16th CPC Central Committee, the Bureau has formulated the "Conference System of the Zhuhai Civil Affairs Bureau" in accordance with the actual construction of its own work, the Party Committee, the Office of the Director, the Bureau of the Bureau and the Democratic Life of the Party Group. The main tasks, rules of procedure, and conference procedures were clearly defined, and specific requirements were put forward to further improve the scientific decision-making level of the leadership team and the administrative efficiency of the civil affairs department.

Second, the main results of the civil affairs system cadres and workers have received a profound education, and further strengthen the "people-oriented, for the people to solve difficulties" the sense of purpose. Through in-depth ideological mobilization and learning and education, the cadres and workers of the entire civil administration system have a deep understanding of the importance and necessity of strengthening the construction of the civil affairs department, the sense of responsibility for work has been further improved, the concept of the people has been consciously enhanced, and the people are satisfied. As the inspection standard runs through the whole process of work, and strives to be the enthusiastic, caring, spokesperson and defender of the people, the spiritual appearance of the civil servant team has also undergone new changes.

The administrative level and efficiency of the civil affairs departments have been further improved. All units of the civil administration system aim to establish a new atmosphere of civil affairs industry with "people-oriented, civilized law enforcement, clean officers, standardized management, and high-quality services", striving for first-class civil affairs work, strengthening system construction, adhering to administration according to law, and constantly standardizing Work, improve work efficiency, multiple units were commended by the superiors, and won the honor for the city. For example, Tang Jiajun’s resting place was rated as “Advanced Unit for Resettlement Service Management of All Chinese Military Retired Cadres” by the Ministry of Civil Affairs; Xiangzhou District Marriage Registration Office obtained “All China Advanced Marriage Registration Authority”, “Guangdong Advanced Marriage Registration Authority” and District Level The glorious title of the “Women’s Civilization” demonstration unit.

The work style of the civil affairs department has been improved, and the relationship with the people has been further strengthened. Leaders of various units took the lead in changing their style of work. They not only led the team to go to the grassroots and the public to conduct research, listen to opinions, but also actively solve specific problems and solve problems for the people. Our work has thus been recognized by the society and the public. According to the situation collected during the self-assessment and self-assessment period, the society and the public have a better overall evaluation of the civil affairs department's work style construction work, and the civil affairs department has higher satisfaction rate in terms of administration according to law, service quality, work efficiency, clean government construction, and innovation. .

The civil affairs department system construction and work measures have been further improved. Since the implementation of the democratic appraisal activities, the civil affairs departments at all levels in the city have established rules and regulations and convenience measures in light of their own reality. For example, the rescue management station establishes and perfects the responsibility system for the rescue management post, the safety responsibility system, the behavioral norms and other rules and regulations, implements the openness of the station, the system on the wall, and provides detailed guidance on the rescue, asylum conditions and service procedures; the Funeral Management Office has formulated Supplementary Provisions for Receiving Red Cards for the Lost Owners, signing a letter of responsibility with each employee, and formulating a feedback form for external quality services, thus effectively eliminating the phenomenon of staff receiving red envelopes; Xiangzhou District Civil Affairs Bureau has 14 rules and regulations on the original Re-edit and improve, and sign a letter of responsibility with relevant personnel, regularly organize inspections, and pay close attention to implementation. The Civil Affairs Bureau of Doumen District has perfected the letter of visit and reception system, so that the people have hope when they come, have a reply when they leave, and go back to implement. All units have also established and improved the external window system in accordance with their own actual conditions, and implemented the “first question responsibility system”, “one-time notification”, “fault investigation system” and “leading cadre service window system”.
A series of management systems, such as the “Staff Service Rules”, reduce the number of work processes, simplify the examination and approval procedures, and vigorously promote the openness of government affairs through various forms such as information disclosure, Internet, and telephone. These measures have received good results in practice and have been well received by the public.

The construction of the civil affairs department has been strengthened. By finding problems and rectifying them in a targeted manner, we solved some outstanding problems that hindered the reform and development of civil affairs, corrected the unhealthy trends that harmed the interests of the people, and laid a good foundation for the healthy development of our civil affairs.

Third, there are problems and efforts
Although this year's work on the democratic appraisal of the civil administration system has achieved certain results, there are still some problems and deficiencies, mainly in the following aspects:
First, the propaganda of policies and regulations is not enough. Civil affairs work involves a wide range of policies and is highly policy-oriented. It is closely related to the vital interests of the people. In recent years, new policies and regulations have been introduced, and people need to know it in time. However, at present, we lack strength in the propaganda work, the system is not strong, the propaganda channels are small, and the coverage is small, which leads to the lack of necessary understanding of civil affairs in the society and some people.

Second, the efficiency of work and the quality of service need to be further improved. Individual comrades are not enthusiastic about their work, and their sense of innovation is not strong. They do not pay attention to research and solve new situations and new problems. They lack patience with the consultation and answer of the people, and work coordination and coordination are not enough, which may cause some problems to be resolved in time.

Third, there are still weak links in the management of funeral and burial. It is necessary to solve the problem as soon as possible by comprehensive and comprehensive reforms, and strive to improve the standard of service of the funeral.
Fourth, the construction of civil security facilities, especially social welfare facilities and funeral facilities, is lagging behind and cannot meet the needs of the people.
Fifth, the overall quality of the civil cadre team needs to be further improved. It is necessary to strengthen the construction of its own team through measures such as education and training, and cadre exchanges.
In this regard, we are determined to take effective and effective measures under the leadership of the Municipal Party Committee and the Municipal Government, under the supervision and guidance of the members of the Municipal Correctional Office and the delegation, and focus on the following tasks:
Strengthen leadership and further implement the task of rectification. In accordance with the requirements of the work style responsibility system for work construction, we will further improve the rectification work and implement various rectification measures. In particular, we must focus on solving the hot and difficult issues that people generally care about, such as the reform of the funeral management system, the old-age care for the elderly, and the standardized management of civil organizations.

Improve relevant rules and regulations and adhere to administration according to law. All units of the whole system should further improve various management systems, open government affairs systems, and clean government construction systems in accordance with their own actual conditions, standardize their procedures, and promote the institutionalization and standardization of work style construction.

Strengthen publicity of civil policy and regulations. It is necessary to broaden the channels of publicity, enrich the content of propaganda, innovate propaganda means, and actively carry out propaganda activities for different groups of the society so that the people can keep abreast of the civil policy and regulations.

Establish a long-term mechanism for the construction of work style. We must conscientiously sum up the work of building the civil affairs system this year, carry forward some good practices and experiences, and consolidate the achievements of the work of reviewing the work style. Strengthen communication and contact with the Municipal Correction Office and the Conducting Appraisal Group, earnestly do a good job of reviewing the work style of the next year, and strive to raise the work of building the civil affairs system to a new level.