The bank declares the deeds of the provincial civilization level youth civilization
Declaring the deeds of the "Youth Civilization" at the provincial level
The XX Branch Savings Counter is a youthful group full of vitality and vitality. There are 12 employees in the company, including 1 party member, 7 members, 1 undergraduate degree, 9 junior college graduates, 2 secondary savers, 7 third-level savers, and an average age of 27 years. Professional team. The branch savings counter adheres to the "customer-centered" service concept and aims to "pursue excellence and create first-class", continuously strengthen internal management, strengthen service awareness, improve service facilities, improve service efficiency, and win customers with high-quality and high-quality service quality. , occupying the market, improving competitiveness, and rapid development of the business, won the customer's dependence and wide acclaim. In 1998, it was rated as “Top 20 Depository” by the provincial bank; in 2000, it was rated as “Class 1 Cabinet” by the provincial bank; in 2001, it was rated as “Best Depository” by the branch. By the end of 2002, the deposit balance reached 325.4 million yuan, an increase of 89.48 million yuan, and the average daily price was 279.93 million yuan, an increase of 66.77 million yuan. [article-]
Second, the main practices to strictly manage, prevent risk branches, savings counters have always strengthened internal management as the top priority of work, knowing that a sound system, strict internal control is the basis for doing a good job of quality service. It is our consistent style to implement various rules and regulations and to implement the management system measures in place. Ideological and political work is the guarantee to improve the ideological quality and work level of the staff. As a financial worker, we must always keep a clear head and enhance the sense of responsibility. To this end, we earnestly fulfill the general, provincial, branch and various rules and regulations, and have also formulated Rules for the Administration of Punishment of Branch Savings Counters and Penalties for Customer Complaints, and Responsibilities and Requirements for Pilots, Clearing Responsibilities and Operating Procedures, Doing Rules and Regulations, Going Through the Learning Head Office The “Financial Violations Punishment” method issued by the branch and the “China Construction Bank Personal Banking Risk Control Manual” and “Personal Banking Operations Management Series” and other financial regulations and case education issued by the branch have strengthened the concept of law and discipline. The ability to distinguish between right and wrong. Our branch savings counters, many young people, active thinking, and strong plasticity. According to these characteristics, we often organize some special discussions, study, and joint publication of the “Regulations on Labor Discipline Management of Branch Savings Counters”; the “Learning Fields” has been launched. The implementation of these systems has made the collective more united and the employees are more motivated. increased. Savings counters are a front-line window facing the majority of depositors, and the risks are everywhere, everywhere. We will always strive to strengthen risk awareness and effectively prevent and resolve financial risks. Once, a middle-aged man went to the counter to withdraw money. Since the amount exceeds 50,000 yuan, it is necessary to present an identity document for large withdrawals. However, because it is a substitute, it is also necessary to provide the identity document of the depositor. Business, said to the teller on duty: "I can't go wrong, it's my brother's passbook, certainly no problem." And said that often come to the usual accommodation. When I learned that I couldn’t, I was crying out in a hurry. In this regard, the handling staff frankly treat each other, not anxious or annoyed, is still a smile response. After a patient and meticulous explanation, the customer revealed a satisfactory smile when he learned that the identity document was checked to ensure the safety of the depositors. The next day, he deposited 300,000 yuan into the counter and said that he was relieved of the money.
Improve the service, and strive to innovate the branch counter is located in the financial street of XX City, within 100 meters of financial institutions. In order to be invincible in the fierce competition, the branch counters recognize that the traditional service methods can no longer meet the needs of various customer groups. To this end, the branch counters focus on doing practical things, trying to make real moves, and seeking practical results. Strive to make people without me, people have me new. In addition to requiring employees to smile and stand up service, standardize the use of civilized terms, constantly improve service functions, improve service quality, and open up special services. Emphasize that each employee service must be sincere, meticulous, thoughtful, in order to expand business, and provide differentiated services for depositors according to different situations, so that depositors can feel the efficiency of XX services while feeling efficient. The establishment of the “Key Customer Information Register” has greatly improved the satisfaction of quality customers and further cultivated and tapped potential customers. There is a customer in the branch counter, who often remits the money into the account of our company through electronic remittance in the field. According to the characteristics of his large amount of withdrawal, we transfer money to him in advance, and no one delays him because he is not timely. Business. After several frequent deposits, he was very satisfied with our quick and timely service. Later, he introduced two friends who did business and moved the account from his bank to the branch counter. The special requirements of some of our special depositors in our branch counters were recorded in detail, and the Special Needs Customer Register was established. If the depositor wants to buy the national debt, we will notify the depositor to reserve the purchase plan in advance before the sale. We will call the notice and send the brochure to them in the form of new fund types. The nearby XX Building needs to exchange a large number of zero coins on a regular basis. We keep in mind that when the cashier counter transfers zero coins, we take the initiative to contact them to meet their needs. In the customer service work, we recognize that we can understand the customer's needs in a timely manner and provide reasonable advice to them so as to deepen the relationship between customers and counters. We provide personal financial advice for different customers' needs, conduct effective two-way communication with customers in the service, do customer financial consultants, and be customers' sincere friends. The branch counters are open for 365 days. Every day from 7:00 am to 7:00 pm, the passenger flow is large and the cash payment is large. There are many customers who come to business after 6 o'clock every night. Because it is the purchase price, there are more residual coins and zero coins, and each household is more than 200,000 yuan each time. Most of them are directly in different places, or they can use electronic remittance. The employees who had been tired for a busy day did not have any complaints. Most of these customers have been depositing and remittance at the branch counters for several years. When asked why they chose my cabinet, they said that they also went to other banks nearby, but after comparison, they felt that CCB’s service attitude was good. Handling business quickly. After listening to these praises, we feel that this is the highest reward for us. We have won the recognition and trust of our customers with good reputation and won the honor for CCB.
Hard work and improve quality.
"If you want to make a profit, you must first sharpen your tools." With a strong ability, on the one hand, it can shorten the storage time of the depositors to make them satisfied, on the other hand, it can improve the quality of accounting and reduce errors. In order to ensure the provision of fast and efficient quality services to our customers, the branch counters regularly train and retrain employees' business skills. The employees of the company participated in the training and learning of foreign currency, credit card, securities, personal loans and other business knowledge organized by the branch, making each employee a versatile business. At the same time, strengthen the post training, and form a good atmosphere of “comparing, learning, catching up, helping, and super”. During the daytime work intensity, I used the rest, night and other time to practice basic skills. I don’t know how many books were broken. The arms are sore and sore, but no one is crying tired. In order to meet the needs of the business, several comrades in the school are participating in college or undergraduate study, and several are still studying English. There is an American customer at the branch counter. Once, when the customer came to handle the business, the translation failed because of something. Liang Dan, our supervisor on duty, quickly and smiled and went forward. She used a concise and clear English conversation to help the client smoothly and quickly handle the 30,000 yuan withdrawal business. The American customer is very satisfied when leaving the counter. Stopping and saying thank you, the guide asked him to come to visit him in English. Later, this foreign customer became a long-term customer of our branch counters. We have achieved excellent results in the business knowledge contest and professional technical level examinations organized by the branches.
Dedicated to work, selfless dedication to choose the position of savings, in this turbulent, competitive white-hot taxis to engage in the front line of finance, itself is a very hard job. Several young people in the branch counters are determined to do first-class service to create first-class performance and stand on the job. They compete for the upper reaches, create brands, and let people who have contacted them understand their pursuit, drive and strength. When you see her wearing a neat and uniform tooling and full of energy to serve you, do you know that she is on the job with a sickness? When you see her who is tired of telling you about financial policy but being scolded by you, do you know that she has not rested for overtime for seven days? ... This is the young man at the branch counter. When the career and family conflict, they first think of work. When the young children are left unattended, they think that they should work first. 365 days a year, go out early and return home at night. After working for a day, my neck was sour, my legs were numb, and I was like a scattered frame, but no one complained and shouted. When you are at rest, you have to go out and save, and work overtime without paying. When you are misunderstood by customers, you will be treated with grievances, because everyone has a common desire to keep deposits growing and complete the higher ranks. The task of the task, the youth time of all the staff of the branch counter did not wear out before the flower, did not fall in love with the bar dance hall, but silently and selflessly cultivated in the countryside of saving, putting more love into the savings work, will be sincere More dedication to the majority of savers.
Third, the next step is to expand customer resources and strive to open up the market. Focus on the development of quality customers, tap new sources of storage, ensure the steady growth of savings deposits, and strive to create the top 20 in the “Top 100 Competitions” of provincial banks. Vigorously develop intermediary business and expand new business. Continue to deepen internal management, return customers with better service, create benefits with more solid work, make greater contributions to the development and construction of XX branches, and make youth more radiant.
The XX Branch Savings Counter is a youthful group full of vitality and vitality. There are 12 employees in the company, including 1 party member, 7 members, 1 undergraduate degree, 9 junior college graduates, 2 secondary savers, 7 third-level savers, and an average age of 27 years. Professional team. The branch savings counter adheres to the "customer-centered" service concept and aims to "pursue excellence and create first-class", continuously strengthen internal management, strengthen service awareness, improve service facilities, improve service efficiency, and win customers with high-quality and high-quality service quality. , occupying the market, improving competitiveness, and rapid development of the business, won the customer's dependence and wide acclaim. In 1998, it was rated as “Top 20 Depository” by the provincial bank; in 2000, it was rated as “Class 1 Cabinet” by the provincial bank; in 2001, it was rated as “Best Depository” by the branch. By the end of 2002, the deposit balance reached 325.4 million yuan, an increase of 89.48 million yuan, and the average daily price was 279.93 million yuan, an increase of 66.77 million yuan. [article-]
Second, the main practices to strictly manage, prevent risk branches, savings counters have always strengthened internal management as the top priority of work, knowing that a sound system, strict internal control is the basis for doing a good job of quality service. It is our consistent style to implement various rules and regulations and to implement the management system measures in place. Ideological and political work is the guarantee to improve the ideological quality and work level of the staff. As a financial worker, we must always keep a clear head and enhance the sense of responsibility. To this end, we earnestly fulfill the general, provincial, branch and various rules and regulations, and have also formulated Rules for the Administration of Punishment of Branch Savings Counters and Penalties for Customer Complaints, and Responsibilities and Requirements for Pilots, Clearing Responsibilities and Operating Procedures, Doing Rules and Regulations, Going Through the Learning Head Office The “Financial Violations Punishment” method issued by the branch and the “China Construction Bank Personal Banking Risk Control Manual” and “Personal Banking Operations Management Series” and other financial regulations and case education issued by the branch have strengthened the concept of law and discipline. The ability to distinguish between right and wrong. Our branch savings counters, many young people, active thinking, and strong plasticity. According to these characteristics, we often organize some special discussions, study, and joint publication of the “Regulations on Labor Discipline Management of Branch Savings Counters”; the “Learning Fields” has been launched. The implementation of these systems has made the collective more united and the employees are more motivated. increased. Savings counters are a front-line window facing the majority of depositors, and the risks are everywhere, everywhere. We will always strive to strengthen risk awareness and effectively prevent and resolve financial risks. Once, a middle-aged man went to the counter to withdraw money. Since the amount exceeds 50,000 yuan, it is necessary to present an identity document for large withdrawals. However, because it is a substitute, it is also necessary to provide the identity document of the depositor. Business, said to the teller on duty: "I can't go wrong, it's my brother's passbook, certainly no problem." And said that often come to the usual accommodation. When I learned that I couldn’t, I was crying out in a hurry. In this regard, the handling staff frankly treat each other, not anxious or annoyed, is still a smile response. After a patient and meticulous explanation, the customer revealed a satisfactory smile when he learned that the identity document was checked to ensure the safety of the depositors. The next day, he deposited 300,000 yuan into the counter and said that he was relieved of the money.
Improve the service, and strive to innovate the branch counter is located in the financial street of XX City, within 100 meters of financial institutions. In order to be invincible in the fierce competition, the branch counters recognize that the traditional service methods can no longer meet the needs of various customer groups. To this end, the branch counters focus on doing practical things, trying to make real moves, and seeking practical results. Strive to make people without me, people have me new. In addition to requiring employees to smile and stand up service, standardize the use of civilized terms, constantly improve service functions, improve service quality, and open up special services. Emphasize that each employee service must be sincere, meticulous, thoughtful, in order to expand business, and provide differentiated services for depositors according to different situations, so that depositors can feel the efficiency of XX services while feeling efficient. The establishment of the “Key Customer Information Register” has greatly improved the satisfaction of quality customers and further cultivated and tapped potential customers. There is a customer in the branch counter, who often remits the money into the account of our company through electronic remittance in the field. According to the characteristics of his large amount of withdrawal, we transfer money to him in advance, and no one delays him because he is not timely. Business. After several frequent deposits, he was very satisfied with our quick and timely service. Later, he introduced two friends who did business and moved the account from his bank to the branch counter. The special requirements of some of our special depositors in our branch counters were recorded in detail, and the Special Needs Customer Register was established. If the depositor wants to buy the national debt, we will notify the depositor to reserve the purchase plan in advance before the sale. We will call the notice and send the brochure to them in the form of new fund types. The nearby XX Building needs to exchange a large number of zero coins on a regular basis. We keep in mind that when the cashier counter transfers zero coins, we take the initiative to contact them to meet their needs. In the customer service work, we recognize that we can understand the customer's needs in a timely manner and provide reasonable advice to them so as to deepen the relationship between customers and counters. We provide personal financial advice for different customers' needs, conduct effective two-way communication with customers in the service, do customer financial consultants, and be customers' sincere friends. The branch counters are open for 365 days. Every day from 7:00 am to 7:00 pm, the passenger flow is large and the cash payment is large. There are many customers who come to business after 6 o'clock every night. Because it is the purchase price, there are more residual coins and zero coins, and each household is more than 200,000 yuan each time. Most of them are directly in different places, or they can use electronic remittance. The employees who had been tired for a busy day did not have any complaints. Most of these customers have been depositing and remittance at the branch counters for several years. When asked why they chose my cabinet, they said that they also went to other banks nearby, but after comparison, they felt that CCB’s service attitude was good. Handling business quickly. After listening to these praises, we feel that this is the highest reward for us. We have won the recognition and trust of our customers with good reputation and won the honor for CCB.
Hard work and improve quality.
"If you want to make a profit, you must first sharpen your tools." With a strong ability, on the one hand, it can shorten the storage time of the depositors to make them satisfied, on the other hand, it can improve the quality of accounting and reduce errors. In order to ensure the provision of fast and efficient quality services to our customers, the branch counters regularly train and retrain employees' business skills. The employees of the company participated in the training and learning of foreign currency, credit card, securities, personal loans and other business knowledge organized by the branch, making each employee a versatile business. At the same time, strengthen the post training, and form a good atmosphere of “comparing, learning, catching up, helping, and super”. During the daytime work intensity, I used the rest, night and other time to practice basic skills. I don’t know how many books were broken. The arms are sore and sore, but no one is crying tired. In order to meet the needs of the business, several comrades in the school are participating in college or undergraduate study, and several are still studying English. There is an American customer at the branch counter. Once, when the customer came to handle the business, the translation failed because of something. Liang Dan, our supervisor on duty, quickly and smiled and went forward. She used a concise and clear English conversation to help the client smoothly and quickly handle the 30,000 yuan withdrawal business. The American customer is very satisfied when leaving the counter. Stopping and saying thank you, the guide asked him to come to visit him in English. Later, this foreign customer became a long-term customer of our branch counters. We have achieved excellent results in the business knowledge contest and professional technical level examinations organized by the branches.
Dedicated to work, selfless dedication to choose the position of savings, in this turbulent, competitive white-hot taxis to engage in the front line of finance, itself is a very hard job. Several young people in the branch counters are determined to do first-class service to create first-class performance and stand on the job. They compete for the upper reaches, create brands, and let people who have contacted them understand their pursuit, drive and strength. When you see her wearing a neat and uniform tooling and full of energy to serve you, do you know that she is on the job with a sickness? When you see her who is tired of telling you about financial policy but being scolded by you, do you know that she has not rested for overtime for seven days? ... This is the young man at the branch counter. When the career and family conflict, they first think of work. When the young children are left unattended, they think that they should work first. 365 days a year, go out early and return home at night. After working for a day, my neck was sour, my legs were numb, and I was like a scattered frame, but no one complained and shouted. When you are at rest, you have to go out and save, and work overtime without paying. When you are misunderstood by customers, you will be treated with grievances, because everyone has a common desire to keep deposits growing and complete the higher ranks. The task of the task, the youth time of all the staff of the branch counter did not wear out before the flower, did not fall in love with the bar dance hall, but silently and selflessly cultivated in the countryside of saving, putting more love into the savings work, will be sincere More dedication to the majority of savers.
Third, the next step is to expand customer resources and strive to open up the market. Focus on the development of quality customers, tap new sources of storage, ensure the steady growth of savings deposits, and strive to create the top 20 in the “Top 100 Competitions” of provincial banks. Vigorously develop intermediary business and expand new business. Continue to deepen internal management, return customers with better service, create benefits with more solid work, make greater contributions to the development and construction of XX branches, and make youth more radiant.
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