District IRS Civilization Taxation Bureau Construction Standard

Construction Standard of Civilization Taxation Office of State Taxation Bureau of XX District

In order to adapt to the establishment of the socialist market economic system and the needs of the reform and development of the taxation industry, in order to establish a civilized and standardized tax and taxation authority, build a strong team of tax cadres, establish a civilized and efficient national tax image, and form a good tax. Industry style, special development of civilized taxation standards.

I. Taxation construction standards

The taxation office is a grassroots unit that performs taxation functions on behalf of the state and conducts tax administration according to law. It is a “window” that reflects the social image of the taxation department. The construction of the taxation office should be guided by the important thinking of the "three represents" and do a good job in accordance with the general requirements of "political firmness, strict collection and management, excellent business, good work style, strict discipline, complete tasks, and strong support". The standard is:

Politically determined. Resolutely support the party's basic line and principles and policies. Loyal taxation, love your job, seriously review responsibilities, safeguard national interests, and serve the people wholeheartedly. The leading group is strong and the leading role of party members plays a good role.

Regulation of collection and management. We will conscientiously implement the various taxation policies and regulations of the state and conduct collection and management in accordance with the Law of Collection and Administration. The various collection and management systems are sound, the information is complete, and the various assessment indicators meet the prescribed requirements. It is effective and effective in investigating and handling tax violations.

Business is excellent. The internal tax cadres have high professional quality and possess “three understandings and four meetings”: understanding market economy knowledge, understanding tax policies and regulations, understanding financial accounting knowledge, checking accounts, calculating tax amount, writing professional documents, and operating modern technology equipment. The average score of tax business assessment scores is above good, and there is no failing phenomenon.

The style is excellent. In accordance with the basic requirements of civilized units, in accordance with the norms of civilized service, we can consciously seek truth from facts in our work, be impartial in law enforcement, honest and honest, civilized, efficient and pragmatic.

Discipline is strict. Take the overall situation as the most important, obey the superior command of the higher level; do the prohibition of the order, obey the law and discipline; maintain a good order, strict taxation; the discipline is strict, the rewards and punishments are clear. There were no serious violations of discipline during the assessment year, no serious liability accidents, no criminal cases, and no births.

mission completed. Focusing on tax revenue, we will continue to administer taxes according to law, actively organize income, ensure that taxes are paid into the warehouse in full and on time, and successfully complete various taxation tasks.

Strong protection. Implementation of various administrative management systems. The environment is tidy. The basic facilities of office and life are complete, and the internal and external relations are harmonious and coordinated.

Second, the tax office work content

Adhere to the organization of income as a central task, and effectively strengthen the management of tax collection

1. Do everything possible to organize tax revenue. It is necessary to grasp and analyze the tax sources and their changes, strictly implement the state's tax policies and regulations, collect all the receivables, ensure that the taxes are paid into the warehouse in full and on time, and strive to complete various taxation tasks.

2. Strive to strengthen tax collection and management. It is necessary to establish a set of standards, program specifications, refinement of indicators, taxation management procedures and systems for the implementation of responsibilities, strict objectives management and evaluation system, and strengthen tax audits and audits.

3. Constantly strengthen the promotion of taxation legal system. It is necessary to adopt various forms, expand the channels of tax law propaganda, carry out tax law propaganda activities in a broad, in-depth and long-lasting manner, and enhance the awareness of taxation for the whole people.

4. Do a good job in comprehensive management of taxation order. It is necessary to strengthen close cooperation with relevant departments and seriously investigate and deal with cases of tax violations in accordance with the law.

Do a good job in ideological education and carry out regular ideological and political work

1. Do a good job in ideological and political education. Seriously do a good job in ideological and political education activities, work hard to implement the important thinking of the "Three Represents", bear in mind the purpose of serving the people wholeheartedly, carry forward patriotism, team spirit and dedication, and establish a correct world outlook, outlook on life and values.

2. Do regular work on ideas. It is necessary to analyze and accurately grasp the actual thinking problems of all personnel, to find problems in time, to analyze the problems carefully, and to solve the problems correctly.

3. Active grassroots cultural life. It is necessary to build a "home of workers" and a "cultural garden", attach importance to cultivating the backbone of amateur culture, and actively carry out cultural and sports activities that are rich, healthy and beneficial.

Adhere to business learning and continuously improve the quality of cadres' business

1. Seriously organize taxation business learning and continuously improve the quality of cadre business. Organize the basic knowledge and operational skills of all types of personnel, including tax basic theory knowledge, current tax policies and regulations, finance, accounting knowledge, basic job requirements and management skills.

2. Conducting popular job training and competition activities. The post training work should implement the principle of linking theory with practice, consistent learning, and practical results, and continuously improve the policy theory level and practical operation ability of all employees.

3. Encourage hard work and self-study. In addition to actively mobilizing all cadres to continuously upgrade their academic qualifications, they must also organize and encourage their cadres to participate in various examinations such as accountants, auditors, lawyers, and computer-levels in various sectors of society.

Focus on building a clean government and cultivate a good tax and tax discipline

1. Do a good job in education guidance. It is necessary to closely combine the industry characteristics of the taxation department, and organize cadres and workers to learn professional ethics and related files and regulations.

2. Strengthen institutional constraints. It is necessary to establish and improve various incorruptible and diligent systems, form an effective incentive and supervision mechanism, and strictly implement various clean government construction systems.

3. Strict supervision and inspection. It is necessary to adhere to the open and honest government system and the taxation system, strengthen social supervision and inspection, and seriously investigate and punish tax officials for violations of laws and regulations.

4. Leaders lead by example. Establish an honest and diligent responsibility system. Leaders must model the implementation of various honest and diligent systems, take the lead in obeying the law, and be the model of the people.

5. Establish a good tax style. It is necessary to be diligent and pragmatic. In the process of collection and management, we can properly handle the relationship between service and law enforcement and maintain normal relations with taxpayers.

Strict administrative management to create a good working and living environment

1. Strict funding and material management. We must conscientiously implement the provisions of the fund and material management system and pay attention to diligence and thrift. Put an end to corruption and theft, false reporting of fraudulent and private borrowing, misappropriation of public funds, and opposition to waste.

2. Do a good job in life support. It is necessary to actively create conditions, gradually improve the office life, cultural and entertainment infrastructure and equipment, and run a small canteen. We will do a good job in environmental greening and beautification, and constantly improve the working and living conditions of cadres and workers.

3. Handle internal relations. Leaders should pay attention to the growth and progress of each cadre and workers, and pay attention to solving some practical difficulties in their lives. We must respect the democratic rights of cadres and workers. Cadres and workers must respect leadership, obey management, form an atmosphere of unity and friendship, and enhance cohesion.

4. Handle the relationship with relevant departments. Comply with national laws and social morality, actively participate in social welfare and socialist spiritual civilization construction activities, and establish a good social image of the taxation department.

Strengthen organizational construction and form a collective leadership

1. The party branch should carry out activities closely around the party's central tasks and taxation work. We must conscientiously implement the party's line, principles, policies, and resolutions of superiors to ensure the correct direction of grassroots construction.

2. Do a good job in building the grassroots leadership team. It is necessary to strengthen the ideological style of "one class of people", often carry out criticism and self-criticism, and form a strong leadership collective. We must uphold democratic centralism, make collective discussions and decisions on major issues, and constantly improve our ability to resolve our own contradictions and lead the overall construction of our unit.

3. The party branch should strengthen the education, management and supervision of party members. We must adhere to the "three sessions and one lesson" system, do a good job in the development of party members, and do a good job in educating party members so that each party member can play a vanguard and exemplary role, and strengthen leadership over the mass organizations of workers, youth, and women.

Third, the tax service standard service standards

Taxes are handled according to law. Strictly implement various national tax regulations, levy according to the rate, establish a strong concept of the rule of law, collect and regulate the regulations, and complete and complete all the information.

Service Specification. Uniform dress, listing, civilized language, enthusiasm, generous manners, set up suggestion boxes, announce report calls, widely accept social supervision, improve service quality, and improve service levels.

nice environment. The layout of the service place is reasonable, the office supplies are arranged in an orderly manner, there is no dust and water stains in the room, the windows are clear, the tables and chairs are neat, the sanitary facilities are complete, and the “three guarantees” in front of the door are implemented, and there are relatively complete convenience equipment.

Skilled in business. Familiar with the necessary tax business knowledge of this position, understand the accounting, check the account, and be proficient in operating advanced equipment such as computers.

The system is sound. Implement “three publicity”: announce the taxation process, disclose the business scope of the firm, major job positions, responsibilities, and public service commitments. Implement the "first question system" and implement the system of regular tax law announcements. The internal management system is sound and involves the publicity of the work system for serving taxpayers.

The style is excellent. Have a good professional ethical quality, dedication and love, fair law enforcement, diligent and honest administration, enhance service awareness, improve work efficiency, resist and correct bureaucracy, formalism, work drag, "eat, take, card, want, report, play , borrow, "wait for the wind."

Fourth, the service site layout requirements

Arrangement of the environment;

1. Suspend the photo display board of the staff of the whole office;

2. There is a display map of the lots managed by the entire jurisdiction;

3. There is a “seven rate” quality assessment score display board;

4. There is a publicity column for the publicity of taxation;

5. There is a standard propaganda content for creating civilized units.

Set the long duty post;

Each grassroots taxation department is set up at the door of the unit. The head of the department is responsible for duty, and the director is responsible for the duty on duty, and receives the taxpayer who pays the tax every day. The duty desk is equipped with a desk, telephone, duty sign, and a record book.

main duty:

1. Responsible for receiving taxpayers;

2. Answer various tax-related matters raised by taxpayers;

3. Properly handle related matters;

4. Report to the higher authorities in a timely manner, and ask for difficult questions in the tax;

5, do a good job of daily work records.

Work requirements:

1. The director of the shift should be dressed on the job, listed service, dignified and civilized;

2. Work actively, warmly receive each taxpayer, and patiently answer the difficult questions raised by the taxpayer;

3. Familiar with the taxation business, clearly understand the taxation process, and correctly guide the taxpayers to handle the taxation of each link;

4, stick to the post, because other jobs must leave personnel to replace the duty.

Establish taxpayer reception room

The taxpayer reception rooms are established by various grassroots tax offices to provide temporary office space for taxpayers.

1, necessary facilities

Office furniture, public telephone, tea cup, pen and ink, seal ink, carbon paper, etc.;

2, the scope of work

The reception room is provided to the taxpayer for temporary office work;

It is used by tax officials to exchange opinions with taxpayers and listen to taxpayers' opinions and suggestions;

Counseling taxpayers in taxation.

V. Tax guide

The tax bureaus and taxation halls are set up in a fixed position. The tax bureau's tax guidebook is uniformly issued by the municipal bureau, and is provided free of charge to taxpayers to understand the taxation process and related matters.