Hotel waiter job responsibilities

Part 1: Hotel clerk job responsibilities

Waiter job responsibilities
Summary of responsibilities:
According to the rules of the hotel, under the guidance of the foreman on duty, the catering service is provided to the guests in accordance with the service standards set by the hotel, so that the guests are satisfied and do not have any complaints.
According to the hotel's established VIP first, zero complaints guidelines for catering services.
main responsibility:
1. Catering services to guests in accordance with restaurant service standards and procedures.
2. Clean and maintain equipment and tools in the area.
3. Prepare and prepare alcoholic and non-alcoholic beverages.
4. Understand the different types of wine and different wine service methods.
5. Complete other tasks assigned by the supervisor on duty to make the customer satisfied and create profits.
Administrative responsibility:
1. Help the foreman to perform monthly and daily inventory of equipment.
2. Report all unusual incidents, guest complaints, lost and found, and losses to the waiter.
3. Participate in pre-meal meetings and daily and monthly restaurant summary meetings.
4. Participate in all meetings and hotel management training for employees.
5. Responsible for the cost savings of customer supply, food supply, electricity, water, etc.
Technical responsibility:
1. Wear the prescribed work clothes to work and maintain a good appearance.
2. Report to the foreman before going to work and get instructions such as floor assignments, menu changes, guest comments and complaints.
3. Complete the preparation station within the specified time:
3.a Check that all plates, carts, cutlery, glassware, tablecloths, etc. are clean and neatly placed.
3.b Check if the ground in the area is clean.
3.c Check that the things placed on the service desk are complete, including: glassware, porcelain, plates, etc.
4. Understand all the food and beverages on the menu, the menus to be promoted, the daily menus, their ingredients, preparation methods, collocations and appearance.
5. Always bring a pen and a lighter.
6. When the guests enter the restaurant, say hello to them and arrange a seat.
7. Properly order the guests and confirm the dishes ordered each time.
8. Learn to advise guests to promote sales in the food and beverage department while increasing customer satisfaction.
9. Complete the menu and drink list to the supervisor for delivery to the kitchen.
10. Pick up the dishes from the kitchen according to the menu and take the drinks from the bar.
11. Catering services can be carried out in accordance with the service rules already in place in the restaurant.
12. When serving, you should also have the necessary cutlery and seasoning.
13. Confirm the satisfaction of the guests and notify the supervisor and manager immediately if there is a complaint.
14. Not paying attention to the guests, providing all the extra services needed.
15. Provide a bill with the cashier folder.
16. Use the cash register to instantly return money to the guest.
17. Bring the guest out of the restaurant and thank you.
18. Clean up the distribution area table and lay it again.
19. Clean and replenish service area supplies before leaving work.
20. Will use all the equipment in the restaurant.
21. Can provide banquet service, room service and other restaurant services.
Personnel responsibility:
1. Establish and maintain good relationships with departments and departments.
2. At the time of work, provide personnel exchanges in the food and beverage department and other departments to cultivate team spirit for the hotel.
relationship:
1. Responsible for the foreman of the squad.
2. Communicate with guests when providing food and services.
3. Relationship with service and kitchen when providing services to guests.
4. When the hotel is active, keep in touch with other departmental staff when completing special tasks.

Part 2: Hotel Service Staff Responsibilities

[management level relationship]
Direct superior: floor foreman
【Job Responsibilities】
Responsible for the floor foreman, in the daily affairs of room cleaning and service, to provide guests with a high standard of service.
[work content]
morning shift:
1. Clean the room by program to ensure compliance.
2, according to the standard, to complement a variety of guest supplies and towels.
3. Add a variety of drinks according to the actual consumption of the guests.
4. Fill in the relevant work report form.
5. Keep the public health of the area clean.
6. Properly handle the items left by the guests and provide laundry services for the guests.
7. Do a good job in safety and fire prevention to ensure the safety of guests and property in the work area.
8, to meet the various needs of the guests, do a good job in the round room.
9. Keep all kinds of service work in good condition.
10. Responsible for checking whether the various equipment in the room is working properly.
11, clean the room in order: first do VIP room, please clean, check out, long housing, continue housing, vacant.
12. After 2:00 pm, if you still have a room for "Do Not Disturb", you must inform the foreman.
13. Guest information feedback, timely report to the higher level.
14. Do a good job of cleaning the hourly room.
15. Do a good job of cleaning and maintaining the tools.
16. Send the newspaper of the day in time.
17. Smile with a courtesy language and the guest's surname to greet the guest.
18. Organize the workshop, the linen room, prepare the work car, and inventory and register the linen.
19. Complete the designated work and special room maintenance work every day before leaving work.
20. Complete other tasks assigned by the floor foreman.
Middle shift:
1. Serve all pre-arrival and guest rooms and send the day newspaper to the room.
2. Provide customers with free shoeshine service.
3, clean the room away from the store, clean the room before 9:00 to vacuum, after 9 o'clock clean the room to pay for morning work.
4. Keep the work space and floor clean, and dump all the garbage, and clean the vacuum cleaner every week.
5. If the customer needs to repair, he should report it in time and follow up the repair.
6. Clean the cups taken out of the room on the same day, put them into the disinfection cabinet for disinfection, and prepare for tomorrow's use.
7. Clean public areas in accordance with public area planning and maintenance requirements.
8. Do a good job in fire safety inspection.
9, VIP guests need to stand up service.
10. In the event of an emergency, suspicious personnel should be promptly reflected to their superiors.
11. Smile with a courtesy language and the guest's last name to greet the guest.
12. Complete other tasks arranged by the supervisor.
13. Check the room and turn off the air conditioner in the room.
14. Check the completion of each work before going to work, make a record, and make the next shift.
night shift:
1. Check the corridor and collect the laundry outside the guest's door. Pay attention to the dynamics of the guests and make a record.
2. Check all the vacancies on the floor, pay attention to the completeness of the drinks and items, and make a record.
3. Operate in strict accordance with the night shift work program.
4. Inspect the floor at the specified time.
5. Complete other tasks assigned by the boss.
6, check the work of leaving the room.
7. Check if the room door lock is locked.
8. Report the events that happened that night to the superior and make a record.
9, do a good night cycle maintenance work.
10. After the end of the class, make the handover work with the next class.

Part 3: Hotel room attendant job responsibilities

1. I love my job, dedication, love, and consciously abide by the rules and regulations of the store.
2. Answer the call and answer the guest's inquiry or request.
3. Record housing, rounds, check-out time, water supply, maintenance, etc. in time, and check the report and room with the front office.
4, to assist guests to stay, the staff on duty should welcome guests at the stairway, lead the room, and introduce the facilities in the room.
5, the items in the room are clean and tidy, placed neatly. Strictly disinfect the room cups and sanitary wares according to the requirements of the health and epidemic prevention department. Replenish the various items needed by the guests in a timely manner.
6. Responsible for the receipt and dispatch of work keys, keeping records of key usage, and strictly implementing the lending and return system.
7. Understand the customer's situation, do not regularly check the floor during the shift, pay attention to the door, lock, and meeting the guests, and do a good inspection record.
8. Keep public health on the floor at all times and keep the floor clean and tidy;
9. Do a good job in equipment repair work. The waiter first went to the scene to understand the damage and then repaired it. Maintenance personnel entering the room should have a waiter present.
10. Do a good job in the use and daily maintenance of the facility. Correctly master the use of various types of electrical appliances, and switch and adjust the lighting, air conditioning and other equipment according to the weather conditions.
11. Every day, we will understand the equipment operation, power switch, lighting tools, carpet use, wall cleaning, etc. within the jurisdiction, and find out that the abnormality is timely declared for maintenance and repair.
12. Responsible for the registration, custody and surrender of the leftovers of the guests, and may not be detained privately.
13. The staff members are not allowed to stay in private at night, use the guest room, and the finder will be deducted according to the listing price and transferred to the post.
14. Do a good job in the handover class. Pay the key, pay the room status, and pay the delivery record.
15. Listen carefully to the guests' opinions and promptly feedback the guests' information and suggestions to the room manager.
16, cherish the property of the inn, and strive to save, according to the quality and quantity of the completion of the various matters. Work hard to learn business knowledge and continuously improve service skills.