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Operation and maintenance engineer job responsibilities

Part 1: Operation and Maintenance Engineer Job Responsibilities

1. Participate in the design, review, and optimization of the company's IT systems and the architecture of each system;

2. Responsible for system upgrade, capacity expansion and resource implementation of the company's operation and maintenance project, and cooperate with development needs to test and adjust the operation and maintenance platform;

3. Responsible for network and server network configuration, maintenance and optimization, network security monitoring, system performance management and optimization, network performance management and optimization;

4. Establish service processes and service standards for development departments and business departments;

5. Responsible for the planning, design, implementation, implementation and continuous improvement of IT operation and maintenance related processes;

6. Responsible for the internal part of the distribution, responsible for the implementation results.

7. Responsible for daily network and management and maintenance of various subsystems.

8. Responsible for designing and deploying relevant application platforms, and proposing platform implementation and operation reports.

9. Responsible for the development of the test platform to assist in the development, design, implementation, implementation and continuous improvement.

10. Responsible for the troubleshooting of relevant faults and difficult problems, compiling summary faults and problems, and submitting summary reports on a regular basis.

11. Responsible for network monitoring and emergency response to ensure that the network system has 7*24 hours of continuous operation.

12. Responsible for daily system maintenance and monitoring, providing IT hardware and software services and support to ensure system stability.


Part 2: Job responsibilities of operation and maintenance engineers

1. Resound and solve the customer's technical requirements, questions and various problems encountered during the use of the system;

2. Responsible for collecting and writing problem phenomena and treatment plans in the service process, forming a knowledge base, and maintaining and updating the knowledge base;

3. Timely feedback the abnormal situation in the technical processing process, promptly report to the department head, service development PM, account manager and other relevant personnel; at the same time, actively coordinate resources to promote problem solving;

4. Regularly analyze all service issues and provide feedback on issues that have an impact on service efficiency, and improve the professionalism of the service support team.


Part 3: Job responsibilities of operation and maintenance engineers

1. Responsible for the daily inspection of the data center and form relevant statistical reports according to the requirements.

2. Perform statistical analysis of operating parameters of the machine room on a weekly basis as required.

3. Ability to deploy related operating systems and some basic services such as AD, DNS, DHCP, AAA, IIS, file system, etc.

4, can configure the basic configuration of the switch

5. Routing agreement.

6. Understand the working principle of the firewall and enable simple policy delivery.

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