Internet customer service duties

Internet customer service responsibilities Fan Wenyi:

1. Communicate with customers through Internet chat tools and promote sales;
2. Reply to telephone consultation and online consultation;
3. Accept telephone orders and online orders to process orders;
4. Return visits and maintenance of customers and service orders.
5. Record and summarize the consultation events, analyze and report to the superiors in a timely manner.

Network Customer Service Responsibilities Model 2:

Responsible for collecting customer information, understanding and analyzing customer needs, planning customer service plans
Responsible for effective customer management and communication
Responsible for establishing customer service teams and training customer representatives
Customer return visits on a regular or irregular basis to check customer relationship maintenance
Responsible for developing well-maintained customer relationships
Responsible for organizing after-sales service
Establish after-sales service information management system such as customer files and quality tracking records

Internet customer service responsibilities Fan Wensan:

1. Online customer service of the company's online online trading platform;
2, pre-sales support: product introduction, guide and persuade customers to reach a deal;
3, sales tracking: customer order production, delivery, logistics status follow-up;
4. After-sales service: customer feedback problem handling, return and handling, complaint handling, etc.;

Internet customer service responsibilities four:

1. Stick to the post, be loyal to your duties, and establish a sense of wholeheartedly serving customers.
2. Representing the interests of customers internally, representing the company's image externally, fulfilling the requirements of the first-inquiry responsibility system.
3. The answer to the customer's questions should be polite, enthusiastic, and quick, and the voice should be clear, waiting for the guests, patient and meticulous.
4, skilled in accepting various business needs of customers while doing no accidents, no errors, no missing calls.
5. In case of unexpected incidents that cannot be handled by yourself, do not dispose of it without authorization. It should be reported or notified to the relevant department leaders in time and recorded on the handover.
6. Familiar with and master the business knowledge, and various business operation skills and related business processes, and find that the machine and equipment are running abnormally and timely reported.
7. At the same time, the handover class will focus on the key situations to ensure the accuracy and continuity of the work.
8. Accurately summarize the key and difficult issues of consultation, dismantling and disbursement on the same day, promptly feedback on the problems found in the customer service process and actively propose improvement suggestions, and report the work log to the head of the customer service department.
9. To be concerned about the collective, to work hard to complete the leadership assignments, and to comply with all company rules and regulations.

Internet customer service responsibilities Fan Wenwu:

1. Maintenance of all major online stores and BOLG
2. Posting and posting of major forums
3. Give positive answers to the questions and questions raised by customers on the Internet.
4. Complete all other work items handed over by the planning supervisor and complete the quality on time.