How office workers answer calls

Office work is no small matter. The office plays the role of uploading and distributing, coordinating the parties, and answering the phone is an important task of the office. Answering the phone seems to be simple. If the work is not careful, if something goes wrong, it will affect the work and affect the image of the organization.
When answering the phone, the first thing to say is, "Hello, here is a certain unit. What are you doing? Who are you looking for?". There are three main types of calls received.
First, the superior or the relevant unit will issue a notice. The caller must listen carefully and keep a record. If it is a notice of the meeting, it is necessary to record the six elements such as "meeting time, place, content, participants, and the units and personnel who issued the notice". If they are indispensable and ambiguous, they should be promptly asked. Report to the Director of the Office in a timely manner.
Second, the public consultation policy or reflect the problem. If the policy of consultation with the public can be answered immediately, it is necessary to give serious answers. If the relevant policies are inaccurate, we must inform the reasons why we cannot answer them. The public can be informed about the telephone number of the business department for further answers. If you reflect the problem to the people, you must carefully record and remember the names and contact details of the people. After the people report the problem to the relevant leaders or departments, they should promptly provide feedback to the public.
The third is to answer the phone call to find the leader. Offices often receive calls from leaders, especially long-distance calls. These calls are generally asked, who is your director here? Or is it certain? Is he not there? What is his mobile phone number? Such a phone must be handled with care. You must first use "What do you call it?, do you have anything?" Ask the other person's name and unit, and say "You wait, I see if the leader is not there", Please ask the relevant leaders to see if the leader answers the call. If the leader is inconvenient to answer, you can use the "our leaders are in a meeting, we lead the business trip" to refuse, if the other party still wants to lead the mobile phone number, you can use "sorry, the leader's phone number It is not convenient to tell you, if you have something, you can call the office." The trade will inform the stranger about the situation of the leader and may cause passiveness to the leader. Especially for selling products, if you often call the leaders, you will waste a lot of time and make the leaders feel annoyed.
To sum up the call must be done: careful, courteous, courteous, flexible and flexible.

How office workers answer calls

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