2017 quality management work summary

Summary of quality management work

In order to implement the overall policy of “Quality-seeking, Owner-oriented, Compliance with Regulations, and Continuous Improvement”, the theme of “strengthening the quality level and promoting the transformation of development mode” is to improve the quality of work, product quality and service quality. Focusing on the whole, Quanxing Company carried out quality management work in 2019, starting from grasping basic management, strengthening quality awareness, strengthening staff skills training, and improving the overall quality of employees, thus promoting the overall improvement of the company's overall quality management level.

I. In-depth development of quality management system

1. Perfect quality management system files

This year, the system file was changed. By changing the version, the program file was modified to combine some of the company's work processes and clear departmental responsibilities. Make the quality system closer to the actual production of the company, and play a greater role in improving the company's quality management and product quality.

The revised files are: quality manual, 17 program files, 4 work instructions, and 11 quality checklists.

2. Quality management system audit activities

In September 2019, the internal quality audit of 2019 and the pre-examination management review were conducted. In October 2019, the external audit team was greeted to review the quality management system of our company.

The internal audit team reviewed all departments and production sites under the organization of the management representative, and the unqualified project completed the internal audit non-conformity report. Organized relevant responsible departments to analyze and study the unqualified items, and carried out corresponding rectification work, confirming and checking on time.

Confirm the results of the rectification of various departments.

The management review believes that since the review last year, the company has implemented a new version of the quality inspection form at the beginning of this year, which has strengthened quality management and laid the foundation for the operation and improvement of the quality system. After several months of system operation, it is further proved that the established quality system is sustainable, effective and sufficient. The policy is in line with the requirements of the company's preparation and market development direction. The objectives, indicators and management plans are effectively controlled and implemented, and all meet the company's 2019 annual product quality target value. The conclusion is that the company's quality system operation is continuous and effective, and has achieved certain performance.

Usually, the system staff randomly conducts random inspections of relevant records of the quality system of each department. If the filling is not standardized and the records are missing, the unqualified notice will be issued and the correction will be urged. The leadership team conducts quarterly work assessments.

In the daily management work, through training to understand and master the quality management system, through the assessment and inspection to make the quality management system run, through internal audit, management review, external audit to verify the operation effect.

2. Conduct quality management activities - "Quality Month" activities

In order to improve product quality, improve the quality and enthusiasm of employees, improve the responsibility of departmental staff, and the activities of the corresponding head office, in September 2019, we continued to carry out the theme of “strengthening the quality level and promoting the transformation of development mode”. Quality Month" event. Use posting slogans, newspapers, knowledge contests and other means to increase the intensity of “Quality Month” activities, popularize quality knowledge, improve employees' quality awareness, create a good atmosphere of zero defect in product quality, and report typical examples in the event. . The quality level of the workshop has achieved remarkable

The results, the product qualification rate has been greatly improved compared with the previous period. The pass rate of the processing process is 99%, the pass rate of the finished product is 98%, and the final factory failure rate is zero.

3. Strengthen workshop, team management and site management.

In combination with the company's various production links, perfect professional management and basic management, in order to coordinate the effective implementation of the program file, more detailed and specific work instructions, inspection instructions, process specifications, etc. were formulated; in order to truly record the development of quality activities, 11 record forms, which reflect the quality of the product and the operation of the quality system, provide an objective basis for the program to meet the quality requirements, and provide a strong guarantee for quality management.

4. The shortcomings in the work are also the direction of work efforts next year:

1. Sometimes the work is not very organized, and the details cannot be well grasped. It may be that the work on the spot is very complicated and cannot focus on the work. Only the step-by-step work is done well and other miscellaneous work is done. A good plan so there will be no omission of work problems.

2. Some problems that need to be resolved through communication are not handled in time, including the communication of bad associations, corrections and confirmations that are not met on site. In the specific work, due to the delay of message transmission, time difference and other factors, communication is not timely.

3. Some management methods for related work and lack of management methods. It is necessary to reflect on the management methods and methods, clarify the purpose and rationality of these methods, and combine their own actual work to understand and improve the quality management system, strengthen the quality awareness, and strictly standardize the operation to improve the production capacity. In the future work, we should continue to apply scientific management methods, learn advanced experience, use innovation, cultivate backbone strength, and establish a good corporate image.

Summary of quality management work

In the year of XXXX, under the attention and deployment of the company's leaders, with the efforts of all employees, we took the quality policy “XXXXXXXXXXXX” as our tenet, strictly implemented the company's various quality objectives, and completed the company's annual quality target according to the plan. Two internal audits, one process audit, and one “recertification audit” of the XX quality certification company were carried out, and an annual management review meeting was held on X X. The work of the quality management system of XXXX is summarized as follows:

I. The completion of the company's quality objectives in XXXX

1. The product repair rate in XXXX reached 0.12%, which was the same as last year's 0.12%. Company product repair rate target

For <0.2%, the target of attack is 0.15%. This year's product repair rate is 40% lower than the company's target, and 15% lower than the target.

2. The product rejection rate of XXXX reached 0.10%, which is the same as last year's 0.10%.

For: <0.07%, the target of attack is 0.05%, this year's product rejection rate is 30% higher than the company's target;

3. The on-time delivery rate in XXXX reached 100%, the same as last year. The company's on-time delivery rate target is 100%; 4. XXXX XX XX, XX Department conducted an external customer satisfaction survey on the company's major customers, and conducted an external customer satisfaction survey for the first time.

1. External customer satisfaction XX this year, down XX% from XX in the same period last year. The company's external customers are full

The target of interest is: ≥80. This year's external customer satisfaction is 2.7% higher than the company's target. This year, the company's internal customer satisfaction reached XX%, which was 0.28% higher than the same period last year. The company's internal customer satisfaction target is: ≥80, this year's internal customer satisfaction is 3.5% higher than the company's target. The satisfaction of each department is:

1 The satisfaction of the production technology department is XX%, which is higher than the internal customer satisfaction target of 80.

1.5%.

2 The satisfaction of the marketing department was XX%, which was 1.8% higher than the internal customer satisfaction target of 80. 3 The quality control department's satisfaction was XX%, which was 1.6% higher than the department's internal customer satisfaction target of 80. 4 The satisfaction of the power department was XX%, which was 1.8% higher than the internal customer satisfaction target of 80.

5 The satisfaction of the Administration Department was XX%, which was 1.7% higher than the internal customer satisfaction target of 80. 6 The satisfaction of the Finance Department was XX%, which was 1.7% higher than the internal customer satisfaction target of 80X. 5. The return rate of products in XXXX is zero, the same as last year. The company's return rate target is: 0; 6, XXXX year new shipments accuracy rate of 98%, compared with the company's target of 90% increased by 9%.

From the above data, the decline in customer satisfaction, the excessive rate of scrap, and the low satisfaction of employee training and departmental interface work in the internal customer satisfaction survey have sounded the alarm. We must face up to the problems in quality management, carefully analyze the causes of the problems, take effective measures to improve our work, and continuously improve our quality management system.

Second, earnestly do a good job in the company's internal and external audit and process audit work i.

Internal audit: XXXX conducted two internal audits in X and XX respectively. One week before the internal audit, the management representative issued the “Internal Audit Plan” and issued various departments and internal audit team leaders. The team leader carefully made the “Department Audit Checklist” according to the “Internal Audit Plan”. In the internal audit of X and XX months, XX internal auditors formed X audit teams, and conducted internal audits of the company's X departments and general managers and management representatives. Through inquiry, review of files, spot check related records, and on-site observation, a total of minor non-conformities X were reviewed, and there were no serious unqualified items. After the end of the last meeting of the internal audit, each non-conformity shall be delivered in writing to the relevant responsible department, and each responsible department shall be required to take corrective measures within a time limit to correct it. At present, each non-conformity has been rectified and closed. Through internal audit, it reflects that all departments pay more attention to the quality management system, and establishes the awareness of the implementation of various tasks in strict accordance with the provisions of the relevant program files and work instructions.

2. External audit: On X XX, XXXX, we accepted the “change” of the third-party XXXX certification company.

In the two-day audit, the auditors reviewed the X departments of our company. During the review process, X minor non-conformities, X observations and X suggestions were proposed. The non-conformities have been corrected and closed, and the relevant departments of the observations and recommendations have also been improved in light of their actual conditions. The new ISO9001:2008 certification was obtained on July 24.

3. Process audit: In the XXXX year of XX, we packed four production teams for the production technology department, KISSCUT

The production process was audited in class, paper and silk screen classes. Six precautionary measures were issued during the audit to effectively prevent potential quality accidents during the production process.

Third, 2019 management review work

On XX XX, XXXX, the general manager hosted a management review meeting, which mainly met the quality policy and quality objectives of the company; 2 process performance and product quality compliance; 3 customer satisfaction evaluation, including customer information feedback processing evaluation; 4 Quality management effectiveness, suitability, adequacy; 5 Corrective, preventive measures and continuous improvement system; 6 The first, second and third party audit results after the last management review were reviewed in six aspects. According to the above six aspects, the managers of each department made a serious summary of the quality management work that they were responsible for each year, and fully saw the existing problems. For this review, everyone agreed that all departments can implement according to the requirements of the quality management system archives. The archives and materials at all levels are effectively controlled. All quality records are formed according to the requirements of the archives. There is a certain improvement, which promotes the effective operation of the quality management system. The ISO9001:2008 quality management system is effective, sufficient and suitable. At the same time, after careful discussion, everyone agreed to modify some of our quality objectives, and added 6 items to the system file. At the same time, 13 files in the system file were modified with the actual operation. It is expected that all The addition and modification of the project will be completed by the end of XX of XXXX.

Fourth, the XXXX year file modification situation

In XXXX, according to the results of the XX year management review, the management representatives cooperated with various departments to improve the X improvement items proposed in the management review, and cooperated with various departments to dissert 84 of the “Program Files” and “Work Files”. The file has been modified. The modified "Program File" has added a "XXXX Control Program". The work file has added "XXXXX Procedures", "XX Management and Usage Procedures", "XXXX Operation Procedures", and at the same time, collected. 24 work flow charts are placed in the relevant program files and work files.

V. Problems in the work

Although in the XXXX year, all departments can perform according to the quality management system file requirements, all levels of archives and materials are effectively controlled. After careful study and training, all departments have improved their employees and promoted the effectiveness of the quality management system. Operation improves product quality. However, during the work process, the following problems still exist:

1. The training content and methods of the quality management system need to be further improved. This year's external customer satisfaction adjustment

In the investigation, employees' satisfaction with the quality management system training effect is XX%, which is lower than the company's average annual satisfaction, so we need to improve the training content and methods of the quality management system. 2. From the external complaints in XXXX and the problems found in internal bulk complaints, some employees are concerned about the quality.

The management system is not fully understood, and the implementation of individual programs needs to be further strengthened.

6. The key work plans for the next year are as follows:

1. Do a good job in the quality management system file training for all employees;

2. Contact the actual operation of each department of the company to further improve the quality management system; 3. Do the ISO9001:2008 renewal work; 4. Do an annual internal audit; 5. Do an annual management review;

6. Do an external liaison work related to the quality system work.

Summary of quality management work

Tianjin Wuqing Fangjian BT project officially started on April 1, 2019, and has been experienced for more than a year. In the past year or so, the Tianjin Wuqing Project Department has always insisted on “implementing comprehensive management and enhancing enforcement” as the core concept of project management and guiding ideology for carrying out various tasks. Seriously study and implement the various provisions of the company's management system, based on the characteristics of the project, combined with the quality requirements of the owners, carefully designed, coordinated planning, and established and improved the project's internal quality management system and related program files. The job responsibilities and basic work ideas were clarified, which laid the foundation for the smooth and orderly development of the housing construction project.

Since the beginning of 2019, the main structures of 18 buildings have been capped at the end of May. The project has entered the subsequent secondary structure, decoration, door and window installation, exterior wall coating, water and electric heating installation and other construction processes. Compared with the main structure, there are many construction processes in the later stage. The cumbersome links, such as the intersection of many processes and the difficulty of product protection, put forward higher requirements for the future quality control objectives. According to the target requirements, the project department decomposed the quality work plan at the beginning of the year, according to the technical quality of the majors studied. The personnel will be re-zoned and grouped to increase the quality control of the construction process. In October this year, on behalf of the Bureau of Housing Construction Engineering qualification review, successfully passed the China Three Gorges Certification Company quality system review, and was praised by the branch and the relevant departments. The quality management work of Tianjin Wuqing Project Department is summarized as follows

I. Improvement of the internal quality system of the project and implementation of the quality responsibility system

Based on the actual situation of the project and the characteristics of the project, Tianjin Wuqing Project Department has established a quality assurance system with the project manager as the core, and implemented the quality management responsibility system under the leadership of the project manager. The functions and responsibilities of each department, each team and each position are clear, the competent elements are clear, the professional interfaces are closely connected, the quality management of each department is coordinated, the quality management information channels are smooth, and the internal quality system of the project is guaranteed to operate efficiently and orderly. . The project leadership team also worked with the project team members to analyze the key difficulties of the project structure and quality control work, and the weak links of the previous project quality management work, carefully planning, carefully deploying, and focusing on key areas, all major processes are The person in charge is responsible for quality management and control. For the 18 buildings currently under construction, the project has newly identified the responsible person, and truly fulfills the responsibility to the post, the responsibility to the person, and the responsibility to the process. In accordance with the requirements of the company's management system, the laws and regulations involved in the project construction and the standard specifications to be adopted shall be identified for conformity to ensure its effectiveness and practicability. Follow the “PDCA” cycle process, implement continuous improvement, and continuously improve the quality management system of the project department, so that it can better guide the work of the project department, ensure the smooth realization of the quality objectives set by the project, and complete the construction tasks with high quality and efficiency. .

Second, quality management procedures and system preparation and implementation

According to the requirements of the company system file and the key points of project control, the special work program files and implementation plan are prepared in a targeted manner. For the current changes in construction procedures, the Tianjin Wuqing Project has revised the provisions on archival materials, project quality plans, project measurement equipment and equipment management regulations, project quality inspection plans, project nonconforming product disposal regulations, quality work rewards and penalties, etc. A number of quality management systems and sub-project construction plans. Strictly implement the technical disclosure system, and do not construct the construction and management personnel who participate in the main sub-projects and processes before the start of each work, and clarify the construction procedures, process flow, and operation. Key points, quality requirements and safety precautions.

According to the determined inspection, test object, and method, select various inspection, measurement and test equipment that meet the accuracy requirements according to the requirements. All measuring and measuring instruments used in the project must be in accordance with the project management equipment and equipment management regulations, check whether the measuring instruments are in good condition, whether they have qualified verification reports and the identification results are within the validity period, no measurement verification certificate or exceeding the verification. Measuring instruments that are valid for a period of time are prohibited from being used for inspections and tests related to the quality of the project. Register the qualified measuring instruments that enter the site and establish a metering account. The inspection plan for measuring instruments and equipment shall be formulated in advance, and the measuring instruments that are about to expire will be recovered in time to prevent the use of unqualified measuring instruments and equipment to affect the quality of the project and even cause rework.

Establish an effective incentive mechanism to stimulate the enthusiasm of the majority of employees. The project department has compiled the rules for quality work rewards and punishments, and conducts assessments and selections on a weekly/monthly basis, and conducts report and material rewards for collectives and individuals with outstanding performance in project quality management and excellent quality of engineering entities. For example, when the project department stipulates plastering construction, there are 4 households on each floor. After the plastering is completed, the quality is checked. If the number of cracks and empty drums of each household is less than 3, the construction team of the team will be rewarded with 200 yuan. , give the quality inspector responsible for this building a 30 yuan reward. Effectively motivated everyone to strive for advanced enthusiasm and improve the overall quality of the project.

Third, quality education and training

Since the start of this year, the project department has organized two “big dry days” labor competitions, two internal audits, and one external audit. The owners, superior supervisors and leaders of the development zone have repeatedly visited the project department for special inspection activities. It can be said that various inspections have been carried out throughout the construction process of the Tianjin Wuqing project. Numerous inspection and quality activities present a higher and more severe challenge to the project quality management team, as well as opportunities and platforms for the training team. The project department took this opportunity to do a lot of active and effective quality publicity work, and strengthened the quality awareness of management personnel at all levels and all participants. In response to the spirit of each activity, the project department has carried out special education and learning on quality culture and professional technical knowledge. In the actual work, we pay attention to carrying forward the spirit of mutual assistance of "passing, helping, and bringing", creating a competitive atmosphere of "catch, help, and super" and cultivate good

Good learning style. Organize professional and skilled workers, and teach the other construction workers in the conference room to share their work experience. Everyone spoke extensively to discuss the quality problems that occurred during the construction process, summed up the experience and skills to improve the individual's technical level, learn from each other's strengths, and improve together. In education, training and daily work, make friends with each worker's master, let young technical cadres receive education in various quality education and training, improve, and receive practical results, so that every employee of the project department can establish " The concept of "My Quality, My Responsibility, My Commitment" and "The pursuit of never-ending, product represents character" has promoted the majority of employees from "I want to learn", "I want to be advanced" to "I want to learn", The ideological transformation of "I am striving for advanced" has greatly improved their professional technical level and product quality awareness. The project department has always insisted that every outstanding employee be a valuable resource and wealth of the branch, and set a good example of excellent employees, laying a solid foundation for the future control and improvement of construction quality. Fourth, the quality management of the quality control project department in the construction phase adheres to the on-site management system of “weekly plan control, monthly plan mandatory”. The quality department should coordinate and analyze the quality control key points and construction difficulties of each sub-project, formulate practical and feasible solutions, and formulate detailed measures. Establish a number of communication platforms such as pre-class meetings, technical meeting meetings and special meetings, strengthen the quality inspection and acceptance of the construction process, strengthen communication, and ensure the smooth flow of quality information channels of the project department, thus ensuring the quality of construction.

Organize various professional technical leaders and team leaders to carry out comprehensive inspections of “exhaustive inspection, special treatment, and elimination one by one”, and list this as the project quality management system, which is normalized. In combination with the inspection situation, formulate corrective and preventive measures, and write a written notice, implement the model guide, praise the advanced, and spur the latter. Obey the inspection, guidance and supervision of the construction unit, supervision unit, design unit and quality inspection station, accept the suggestions made by them humbly, and actively cooperate with the construction unit and the supervision unit. The key points of the project quality control, the difficulties and the weak points of the project work that are checked out are listed as the theme of the weekly quality work. Concentrate on one-to-one quality control key points, difficulties and weak links to track and inspect, and cycle quality subject week. Each professional has established a comprehensive on-site inspection database to analyze the on-site quality data, summarize the quality rectification this week, and formulate the next week's quality work plan. Engineering and technical quality personnel work in shifts to solve technical problems in construction at any time. The quality inspectors have the quality veto power. If they find that they violate the construction procedures and use the unqualified materials, the quality inspectors have the right to stop them. They immediately report the problems to the supervisors and promptly propose solutions to eliminate the quality problems in the bud.

For example, in the interior wall plastering project constructed in June and July, the construction plan and measures were first formulated before the construction, and the problems existing in the construction process that can affect the construction quality were comprehensively analyzed, and countermeasures and plastering construction were formulated. Before the pouring, the clearance and net height of the main structure are thoroughly reviewed and recorded. During the construction process, the construction personnel of the construction area are urged to check in time. The project department stipulates that each morning and afternoon inspections, the quality technology of each building number. The personnel bring the testing instruments and equipment to carry out all the inspections of the workers' working faces, and the problems found shall be corrected and solved in time to ensure that the various sub-projects completed by the construction can meet the requirements of the construction specifications, and the empty drums appear later due to various reasons. If the problem is solved according to the repair plan, after the final construction is completed, the room clearance, net height, yin and yang angle and other factors will be checked again, and the records will be collected to prevent the phenomenon of small owners entanglement and claim in the process of handing over the house next year. V. Do a good job in the completion and acceptance of the project

It has already entered December, and it is very close to the handover date in April next year. Tianjin Wuqing is also a relatively special project. After the handover next year, in addition to the acceptance of the construction and supervision units, it also needs to pass through the households, that is, the small owners. The acceptance can be completed. In order to ensure the smooth completion and acceptance of the next year, the on-site quality inspection and acceptance work should be strictly controlled in accordance with the quality inspection plan approved by each unit. Each sub-project must be closed one by one according to the inspection level and control point requirements determined by the quality inspection plan. Before the project acceptance, all relevant departments and personnel within the project will be pre-accepted, and the list of problems will be listed. The responsibility will be determined according to certain responsibilities, personnel, measures, time for rectification, and the results of rectification will be tracked. Through the above measures in the construction and the self-inspection measures of the project before the completion of the acceptance, it is guaranteed that the completion acceptance can be successfully passed. In the past year, through the joint efforts of all members of the project department, Tianjin Wuqing Project Department successfully passed various inspections and reviews, and the quality work has been well received by the owners, supervisors and related parties. The pass rate of sub-item acceptance was 96%. We believe that as long as the quality management personnel at all levels of the project department work together and work hard, they will be able to complete the quality work in the project, continuously improve the quality management level, and successfully complete the project construction tasks and various quality objectives.