Telecom's second half of the work plan

Dear company leaders:

The work in the first half of the year of 200* is nearing completion. Looking back at the work in the past six months, the first half of the year of 200* is the semi-annual and rapid development of China Unicom's ** branch. In the first half of the year, the ** operation department is supported by leaders at all levels. In March, the departmental adjustment was completed, and the working relationship was reorganized. Under the correct leadership of the city branch, combined with the local conditions, work in accordance with local conditions, so that mobile communications, data services and other aspects go hand in hand, comprehensive development, occupy a considerable share in the highly competitive communications market in Rongcheng, and achieved A certain score. The specific work is now reported as follows:

Grasp the co-management and go deep into the market

In the mobile communication market, the growth of the C network in the early stage slowed down, and it increased in the later stage; the G network grew steadily. The following is the completion of the tasks of our business department from January to May.

Completion of tasks from January to May in 2006

Number of users

Number of users

Opening amount

Compared with the opening of the same period in 2005

Complete the annual task ratio

G network

**

** million

Growth ** million

**%

C network

**

** million

Decline ** million

**%

data

** million

Growth ** million

**%

As of May, the total revenue of our business department was **10,000 yuan, and the number of tasks completed in the whole year was **%, which was **10,000 compared with the same period of last year.

With the steady development of the agency market in our county, our business department is closely deployed to surround the county town with rural areas and deepen the rural market. In the second half of the year , under the leadership of the city company, we will continue to adhere to the G and C networks as the center, and the data business will go hand in hand, give full play to the advantages of the company's integrated business, effectively combine mobile, data and internet, segment the market, and adapt to local conditions. Carry out the work and resolutely complete the various business tasks of our business department. [The first paradigm § network to organize the article, the copyright belongs to the original author, the original source. 】

At present, from the perspective of the operation of the overall market of our business department, the construction of the channel restricts the development of the company's business, and the market share is low. In fact, it only accounts for **%, the business penetration rate accounts for **%, and the service to existing agents. And management is not perfect, some places will disappear after it is established, let alone management, but development, does not play a real meaning.

First, establish our organization, improve team quality, strengthen management, and develop reward and punishment systems and incentive programs. This work is always the main focus of the season. According to the annual sales task assigned by the company, the monthly sales task is decomposed into each region and department on a monthly and weekly basis, and the sales performance is improved on the basis of completing the task.

Second, the management and maintenance of the agent, effective management and relationship maintenance for the existing agents and agents under development, understanding his sales situation and strength, regular visits and communication to establish a good relationship. According to the company's sales target for the year **, the popularity of channel outlets will increase significantly, requiring business departments to actively carry out.

Third, the implementation of the activities, the company's sales activities must strictly implement business promotion and brand promotion, flexible planning of some sales promotion activities according to market conditions and competitors' sales activities, focusing on its disadvantages while carrying out professional knowledge and promotion skills for agent staff. Training.

Fourth, the company's development problems solution

1. Increase the distribution and distribution of goods, ensure sufficient supply, drive the market and increase sales.

2. The activities are linked to each other, the rights and responsibilities are clear, and the responsibility is to the people.

3. Select and choose the agent for the activity

4, strengthen the front desk service, overcome the rigid, prevent customer loss.

5. Intensify the development of key assessment areas, effectively develop users, and improve the utilization rate of equipment.

All employees give full play to the team spirit, focus on sales, all work to increase sales tilt, fully start the market, and fully complete the sales task.

Work together to create quality and efficient services

With the continuous development of various business operations of the ** business department and the increasingly fierce market competition, the service level has become an important condition for vying for customers. Therefore, in the first half of the year, we have always placed an important position in improving service levels.

The customer's return visits were strengthened, and weekly visits were made to key customers. Five-star customers visited 1~3 times a month, and the rest of the month kept a phone call back. It is necessary to return home again, and the city branch was completed. Send back visit data. According to the actual situation, we also distributed Yuanxiao and small gifts for users above three stars in the Lantern Festival. Through the return visit, we have strengthened our emotional contact with our customers, promptly promoted the new policies of Unicom, and understood the new needs of our customers, so as to continuously improve our service work. In the usual work, patiently accept customer inquiries and complaints, and win praise from customers. We have established a new image of Unicom in the continuous improvement of services. To be retained and maintained by the off-network users: 1. The front-end sales staff will retain the users who come to the network for business. 2. Align the users on the off-net to make timely phone call visits, and carry out targeted retention according to the actual situation. 3. For users who cannot be retained, after the user agrees and issues the certificate, the card number is resold twice to reduce the off-network rate; 1. Ordinary user dimension: 1) Regular call back to the user or briefing; 2) Holiday blessing 2, the maintenance of high-end users, key users through the usual accumulation of high-end users, key users as the focus of maintenance 1) monthly phone call back or briefing visit once, return to have content, implementation, the most likely user . 2) Call charge monitoring. According to the needs of users, the user is reminded to pay. 3) Birthday wishes and holiday blessings. 4) Tap the consumption potential of high-end users and do secondary and multiple developments in the stock market. 5) Family service. 6) Regular visits. IV. Activities: The company has new activities, especially the activities of giving back to users. The newsletter should inform the user, and the key users will be informed by phone.

Establishing a high-quality customer service team is an important guarantee for the current work. For this reason, the company has carried out technical training activities within the scope of the entire staff. Starting from "based on the post and paying attention to practical results", we will follow the requirements of "what, what to do, what is missing, what to make up", and clarify the responsibilities of the customer service manager, clarify the division of labor, strengthen the restraint mechanism, and highlight the assessment. Effectively implement the first-inquiry responsibility system, comprehensively improve the quality and efficiency of customer service personnel, and earnestly achieve "internal strength and external image." Combine the pair work, do a good job in the evaluation of the star system, and reduce the gap with the customer service port of the city. Do a good job in customer management and maintenance, and increase the continuity and continuity of customer service to serve as an opportunity to strengthen the overall service awareness of employees in our essays and star-rated stores, and truly serve them with heart.

Second, comprehensive aspects

1. Develop a set of internal management system that is suitable for our business department and strictly enforce it. Starting from ourselves, establishing a company image, abandoning some lazy styles in the past, achieving clear responsibilities, specific tasks, and coordinating the links between various departments, strengthening the responsibility of each employee, and mobilizing everyone's enthusiasm and creativity. To make the company form a collective unity.

2. In-depth training activities within the company, the real implementation is in place, strictly in accordance with the post-training plan.

3. Strengthen the management and archiving of company files, so that when there is a need, data can be checked, records can be signed, there are evidence to be found, experience is summarized, and lessons are available.

4. Strengthen internal control work. At present, my business department does not have enough understanding of internal control. The internal control process does not specifically address the responsibility of each process, and does not seriously organize the relevant content of the internal control process. This makes the employee's risk prevention awareness less and the process risk. Point, the control measures are not understood enough. Therefore, all staff should strengthen the internal control process and system file learning, and implement it to people to make them aware of the importance of internal control.

In short, with the joint efforts of all employees, the work of our business department will be more perfect and the performance will continue to improve. Under the leadership and strong support of the leaders at the higher levels, we will give full play to the subjective initiative, do our utmost to complete the various task indicators, and do a good job in internal management, so that the development of various businesses in the year will be a new glory.