County Power Bureau Power Supply Service Commitment Fan Wen

In order to effectively implement the requirements of the "three represents" and implement the principle of "the people's electricity industry for the people", we will provide customers with high-quality, convenient, standardized and sincere services and consciously accept the supervision of customers and the society. Our bureau decided to carry out the Year of Quality Service and promise to the community as follows:
1. The Electricity Bureau discloses electricity price standards and service programs at various business locations.

Second, the power service bureau's customer service center or store is implemented seven days a week.

3. The customer service center will send power within 5 working days after accepting the application from the resident customer.

4. Pingli County Electric Power Bureau set up a repair telephone to provide 24-hour power failure repair service. Under normal circumstances, the time limit for repairing the fault at the scene is 45 minutes in the city, 90 minutes in the countryside, and 4 hours in the remote mountainous area.

5. The power supply facility plans to be repaired and blacked out, and announced to the public 7 days in advance.

6. Continuously improve the safety and reliability of high-quality service in urban areas:

The reliability rate of urban power supply is not less than 99.89%, and the pass rate of urban residents' client voltage is not less than 95%.

7. Continuously improve the safety and reliability of high-quality service in rural areas:

The reliability of power supply in rural areas is not less than 98%, and the pass rate of residential voltage in rural areas is not less than 90%.

8. Announce the fault repair to the society, and report the power supply service complaints: