Bank Compliance Letter of Commitment

First, service projects, business outlets
1. Implement the first question responsibility system, and meet the customer's first reception person, and help the customer to solve the problem until the end;
2, commute to work on time, to achieve full service at full time;
3, the use of civilized language, not scorn, slamming, smashing customers, to achieve a good voice, go and send a voice;
4, the staff of the instrument is dignified, uniform dress, listed on the job;
5. Paying 70% of the new RMB or more;
6. Provide customers with pens, inks, reading glasses, money detectors, water boxes, etc.;
7. The ATM will work 24 hours without mechanical failure and network failure.
Settlement business
1. Do not unreasonably refuse to pay or press the ticket;
2, bank drafts, transfer, wire transfer, cash, etc. to the business in a timely manner, within the system, and the payee bank to open the exchange, within 24 hours to arrive. The customer uses the "real-time exchange" system to get the account instantly;
3. The unit and individual deposit accounts will settle on the settlement date and will be credited on the same day.
Credit business
1. Service standard: Under the premise that the borrower's borrowing use is in line with the national industrial policy and the credit policy of the Agricultural Bank of China, the branch customer business department and personal business department will accept the loan application;
2. Service time limit:
, short-term loans within one month to reply;
, medium and long-term loans within 6 months to reply;
If the accepting enterprise provides a full margin application for opening a letter of credit, issuing a bank acceptance bill, a small pledge loan, an export bill, and other credit business, if it complies with relevant policies and procedures, the procedures are complete and completed within one working day.
Second, the promised treatment
1. If you use uncivilized language or fail to fulfill the promise and cause customer complaints, the first penalty is 20 yuan, and the responsible person will apologize to the customer and cancel the senior individual evaluation qualification at the end of the year; the second penalty is 50 yuan, except for the apology. The report was criticized, the year-end assessment was incompetent; more than three times were laid off;
2, the use of work to the customer or the company to eat, take, card, people and things, once verified, the responsible person in accordance with the party discipline and seriousness until the expulsion or transfer to the judiciary;
Third, complaints and supervision of customer complaints, within 3 working days to reply, in case of special circumstances can not be processed within the commitment period, timely explanation to the relevant units and customers.

Monitor telephone:
1. Project Planning and Finance Department
2. Personal Business Department:
3. Customer Business Department:
4. President's phone number:
5. Unit responsible person: