Four optimization services on the street and four effectiveness correction systems

Effectiveness system

1. Violation of the first-inquiry responsibility system, one-time notification system, the same-place replacement system, and the appointment system, giving education or performance warning.

Second, due to unfamiliar business and violation of the relevant provisions of the agency's efficiency construction of the secretarial resources network, the first time to wait for a week to study, after the unit organizes the examination, then take the post; the second time to adjust the position.

Third, deliberately refrain from serving the object or eating, taking, card, wanting, and reporting, giving performance warnings, and serious cases of transfer to the discipline inspection and supervision organs.

4. Any person who is under the control of the office or station shall be charged more than 2 times in one month or more than 5 times in one year, and shall be warned by the person in charge of the office or station.

Prosecuted system

1. In the course of handling official duties, providing services to clients or performing other duties, the staff of the organs are complained of by the public because of poor service attitude, low efficiency, and other violations of the efficiency-building provisions of the organs. They have been complained more than three times in one month. All are waiting for posts.

2. During the period of waiting for the post, the person who is accused of waiting for the post must seriously study the party's policies, national laws and regulations, and the relevant archives and regulations of the agency's effectiveness construction, and carefully review the existing problems in his work.

Third, the waiting period is 15 days. After the waiting period expires, after the public appraisal and organization evaluation, the original work will be resumed, the job will be rescheduled or dismissed. The public comment shall be attended by representatives of the service targets and representatives of the unit staff.

4. During the period of waiting for the post, the post assessment bonus will be suspended.

Performance violation education system

1. The performance violation education system is a disciplinary education system that is less sensible for the staff members of the committee due to violations of the efficiency construction, and is not enough to pursue party discipline and political discipline.

Second, the performance violation education adopts the administrative warning system, which is divided into two forms: verbal warning and written warning.

Oral caution

1. Violation occurs in the implementation of the service commitment system, and the circumstances are lighter and can be corrected in time.

2. The “first question” responsible person did not fulfill the “first question” responsibility.

3. There is no special reason within the prescribed time limit, and there is no contact with the feedback reservation person.

4. Violation of the one-time notification system, the same-place replacement system, and the plot is lighter.

Written caution

Any failure to implement or violate the relevant provisions of the efficiency construction system, complaints, reports, and adverse effects, the situation is true.

Third, the program of administrative advice

1. The effectiveness office or the complaint center submits an administrative warning proposal based on the investigation and submits it to the performance construction leading group for approval.

2. The verbal admonition is directly accepted by the client to the effectiveness office.

3. In writing, the Effectiveness Office is responsible for filling out the Notice of Admonishment, which is sent to the defendant in person by the main leader of the effectiveness leading group. And inform the person in charge of the office and the station, and the defendant and the defendant will help the teacher. Within 7 days after receiving the Notice of Admonition, the defendant must submit the written inspection to the office or the person in charge of the station for review and signature, and then submit it to the Performance Office.

4. Anyone who is subject to administrative warning twice shall be disqualified from the previous year.

Dereliction of duty system

First, the object of dereliction of duty:

All staff of the street office.

Second, the content of dereliction of duty:

1. Relief reminders: caution, written examination, notice of criticism, and disqualification.

2, organization and processing categories: transfer, suspension, dismissal, demotion.

3. Discipline Division: According to the "Regulations on Disciplinary Measures of the Communist Party of China" and other relevant regulations.

Third, the use of dereliction of duty

1. Do not conscientiously implement the party's line, principles, policies, and national laws and regulations as well as orders and decisions of superiors. The plot is given a slight conviction, warning, written examination or notification of criticism, and the circumstances are heavier, such as dismissal, suspension, dismissal or party discipline.

2. Due to long-term neglect of management or dare to boldly manage, the departments and personnel under its jurisdiction have a large opinion and violation of the rules and regulations, and the parties and relevant leadership responsibilities are investigated. If the circumstances are minor, they will be notified of the criticism and the qualifications will be cancelled. If the circumstances are heavier, he shall be given a dismissal, dismissal, demotion or party discipline.

3. Leading cadres who are not informed or suspected of violations of their spouse or children's violations, who have been found to have been informed, written inspections, intentional cover and connivance, shall be given disciplinary or political disciplinary action according to their circumstances or reported to the higher authorities for discipline inspection and supervision. .

4. In the administrative law enforcement, it is used for personal gains, use the power to seek personal gain for yourself or others, “eat the card,” accept the “red envelope”, accept the banquet that has an impact on the fair execution of official duties, and participate in the high-consumption entertainment activities paid by public funds. After the investigation was true and the circumstances were minor, the notification was criticized, the pre-qualification was cancelled, and the dismissal, demotion or party discipline, and political disciplinary action were given.

5. The problems arising from the departments and personnel under its jurisdiction are not reported. If the small-scale problems are not seriously dealt with in a timely manner, and the problems are not satisfied, the party and department leaders shall be held accountable. The plot is given a slight written examination to inform the criticism; if the circumstances are heavier, the dismissal, suspension, dismissal or party discipline disciplinary action is given.

6. The work is procrastinating, the style is blunt, the attitude is rude, the intention is difficult, the official duties are not required according to the time limit, the efficiency is low and the work is delayed, and the opinions of the people in the comments are relatively large. The plot is given a small warning, written examination, notification of criticism, and the circumstances are heavier, dismissal, suspension, dismissal or party discipline.

7. Responsible or improperly performing their duties in official activities and social service commitments, causing adverse effects, damaging the image of the street or being verified by the effectiveness of the complaints, the circumstances are slightly given caution, or the notification of the critical situation is heavier. Suspension, dismissal or party discipline, and disciplinary action.

Appointment system

First, set up staff to go to the card in the office corridor, each office set up an appointment registration book.

2. When the public can not find the handling staff in the office, write the matters to be handled and the contact address, telephone number, etc. on the registration book or call to make an appointment with the person in charge of the operation.

3. After the operator sees the appointment message or receives the appointment service phone, the matters that can be directly handled should be handled immediately, and the reservation person should be informed in time; if the matter cannot be handled immediately, the appointment person should be contacted within the prescribed time limit. The situation is promptly fed back to the appointment person.

4. For those who cannot be employed for any reason, it is necessary to designate an alternate person to perform his duties. If it is irreplaceable, the relevant personnel should patiently explain clearly to the clerk, and let them make appointments for the matters to be handled, and try their best to facilitate the people to do things.

5. Each office shall register the relevant information for the appointment and establish a file for future reference.

First question responsibility system

First, the first question is responsible

The first staff member in the agency to receive calls, visits, letters, letters or other relevant personnel.

Second, the implementation of the first question responsibility system requires all staff of the organization to be familiar with the functions and procedures of the office, station, clear their duties, understand the basic duties of the offices and stations; strengthen professional ethics and establish a public The idea of ​​grassroots service; strengthen business learning, improve business capability and level, and achieve internal quality and external image.

Third, the first responsibility of the responsible person and obligations. When the agent goes to the office, the first responsible person shall bear the following responsibilities and obligations according to different circumstances:

1. If it is within the scope of the first-instance responsible person, it should be handled in a timely manner or inform the relevant procedures and requirements at one time, and answer the relevant questions with enthusiasm and patience.

2. Within the scope of the duties of the office or the station, but the responsible person is out of the meeting, business trip, public holiday, sick leave, etc., who are temporarily absent or unable to contact, the first responsible person shall be responsible for filling out the “registration form” or in other forms. The unit, name, contact number, contents of the proposed matters, and message will be transferred to the responsible person or the person in charge of the department. The responsible person should contact the clerk as soon as possible.

3. If it is not within the scope of the duties of the office or the station, but it is within the scope of the responsibility of the responsible unit within the organization, the person responsible for the first question shall promptly inform the function office, station or unit contacted by the clerk. When the office, station or unit is unmanned, the corresponding contact number should be notified.

4. If it is not within the scope of the duties of this organ, the person in charge of the first question should explain it patiently and give guidance and help as far as he knows.

5. The first person in charge should be civilized, courteous and enthusiastic in serving the clerk, using civilized terms, and must not be perfunctory, coping or shirking.

Fourth, leaders at all levels should pay attention to establish a typical, combined with year-end performance evaluation, to commend and reward the good deeds and advanced models that can emerge from the first question system in the work.

5. Implement the first-inquiry responsibility system and give serious treatment to people and things that have problems and violations. The following plots are handled in accordance with the relevant provisions of the "Evaluation System for Effectiveness".

1. The person in charge of the first question did not promptly hand over the matters to be handled by the clerk to the responsible person. The responsible person did not contact the clerk in time after arriving at the post, delaying the work of the clerk and causing adverse effects.

2. Ask the clerk to ask for or consult with the matter or swear by the intention or bad attitude.

3. Repeated violations of the rules of the first-inquiry responsibility system, which have not been seriously corrected after criticism of education.

Same post substitution system

1. All offices and stations shall, in accordance with their functional requirements, implement fixed, fixed and fixed responsibilities.

Second, the staff of the fixed post should clearly understand the tasks they are responsible for, do their duty, strictly abide by the system of office and the law of selling sales, and actively do their jobs, and must not be late, leave early, absent, spare, and change.

3. For fixed-time personnel and those who need to leave the post due to work or special circumstances, they should go through the relevant examination and approval procedures and leave the post after the designated post-employed personnel are in place.

4. The designated personnel of the unit must be familiar with the business responsibilities of their post, and cannot be replaced by unrelated or unfamiliar business personnel.

5. The off-duty personnel should take the initiative to explain the post work and the to-do items to the post-official personnel, and handle the handover procedures. The post-staff personnel must earnestly perform their duties.

6. If the replacement responsibility for the same post is not fulfilled, the relevant reward and punishment regulations shall be dealt with according to the efficiency construction.

One-time notification system

1. The staff of each office and station must inform the service objects that they need to do things, the procedures they need to handle, and the time limit for handling them.

2. Offices and stations that have the power to examine and approve administrative examinations. The relevant materials required for each administrative examination and approval must be printed as a service guide or an administrative review and approval notice, and the service target should be notified at one time.

3. The matters required by the staff of each office or station to handle the requirements of the service object, because the laws and regulations clearly stipulate that they cannot be handled, must inform the client of the reasons, regulations and archives that cannot be handled.