Theater work specification

In order to implement the xxxxxxx~ annual work target responsibility book, further improve the management and service level of xxxxxxx, improve the good brand image of xxxxxxx, standardize the work behaviors of employees in various departments during the period of employment, and clarify the basis for assessment.

First, the staff member code

Strictly follow the rules and regulations and work disciplines in xxxxxxx, and there should be no late, early leave, and absenteeism.

Staff members must speak Mandarin, keep the instrument graceful and tidy, and have no odor in the mouth; do not drink alcohol within three hours before the job; the shoes should be uniformly matched and kept clean according to the color of the tooling. If damaged, repair it in time, do not wear shoes with nails. , xxxxxxx can not be barefoot, slippers.

In the daily work, uniforms are required according to xxxxxxx; in the event of important meetings and performances, the staff should be fully loaded according to the xxxxxxx dress code. Female staff should give people a clean and healthy impression. They should not be smudged, dyed, or coated with colored nail polish. It is not suitable to use strong perfume. Male staff should not leave beards and long hair, keep the collar and sleeves of the shirt clean, and have activities. The tie is neatly worn and kept clean.

Respect leadership and unite colleagues in the work. Accept the management of the responsible persons at all levels, and obey the work arrangement, and request and report the work according to the hierarchical management permission and related procedures.

Strictly fulfill the duties of the post and complete the task efficiently. During office hours, you must stick to your position. When you go out to work, you should report the whereabouts, time, and work contact to the head of the department.

To answer the phone, you must first say "Hello, people xxxxxxx", and then ask for the details of the call. You can explain it. If you can't explain it, you should tell the phone number of the specific contact. You can't answer "I don't know" or hang up the phone. The call is concise and concise, and telephone conversation is strictly prohibited.

To treat xxxxxxx employees or foreign employees, always keep a smile and use the honorifice service; after asking the person to handle the matter, they should immediately stop working and handle the guest business, and must not be hard-working, nor delay or shirk. Do a question and answer to the guest inquiries, can not say "do not know" or ignore.

Work hours must not be shackled or left without permission. It is strictly forbidden to get together and play computer games.

Do not shout loudly in the office, public areas or corridors. Keep light steps when passing through passages and corridors. Keep quiet and whisper, do not sing or whistle, ensure quiet and orderly office and business premises, and avoid affecting normal reception activities in xxxxxxx. .

In daily work, the office is always clean and odor-free, the countertops and tabletop items are placed in an orderly manner, and the flowers are well-maintained, and no littering or garbage is piled up.

Proper use of xxxxxxx items and equipment to improve work efficiency; can not intentionally damage xxxxxxx items, or account for the existing.

Pay attention to turn off the lights, computers and other electrical appliances in the office and cut off the power before leaving work every day. Check the door and window lock when leaving.

According to the position of management personnel set during the important reception activities, carry and turn on the walkie-talkie to ensure smooth communication, supervise the work of the staff within the scope of the post and handle other emergencies in the post.

In line with the work of other departments and other positions, we are ready to accept the unified work arrangement of the management center, and always pay attention to maintaining a good image of xxxxxxx.

Second, the department's personnel on-the-job rules

office

1. Modelly abide by the various rules and regulations in xxxxxxx and strictly enforce the work disciplines formulated by the center.

2, in strict accordance with the determined work program to handle daily work, car, printing, copying, publishing, etc. without permission, can not accept work tasks.

3. Pay attention to improve the business ability of this position, strengthen coordination, communication and cooperation with other departments, handle post affairs efficiently, reasonably and steadily, arrange work according to the priorities of tasks, improve efficiency, and do not shirk or Exceeding power.

4. Pay attention to energy saving and consumption reduction in daily work, pay attention to the reasonable use of office supplies and strengthen the regular maintenance of office equipment.

5, collect the comprehensive information in xxxxxxx, familiar with the basic situation of xxxxxxx, to make the introduction of the guests detailed and reliable.

6. When handling personnel, wages and other matters, the manager must maintain necessary contact with the parties, inform the parties to handle the procedures and the required preparation materials at the start of the business, and no special circumstances should be completed within 5 working days after the information is complete. .

7. The purchasing personnel shall supervise the execution of the procurement approval procedure in accordance with the relevant regulations. After receiving the approved purchase order, if there is no special situation, the procurement task shall be completed within 3 days.

Business department and current company

1, the reception to negotiate guests to be thoughtful and meticulous, as far as possible to introduce the site features and equipment in xxxxxxx.

2. Pay attention to collecting customer information, establish customer files, and maintain regular contact with customers.

3. Establish detailed and complete activity records for large-scale events held in xxxxxxx, and conduct activity classification statistics every six months and announce them.

4, not only for the contracted customers to maintain the thoughtful service from beginning to end, the guests who want to cancel the contract signing intentions should always be enthusiastic, politely ask the reason for cancellation and sincerely express their willingness to welcome their next visit.

5. Pay attention to the details when signing the agreement with the event organizer. In particular, the time for loading and leaving the station should be clear, and the problem of overtime increase of the event should be explained.

6. The notified task of the task is comprehensive, the requirements for each department should be clear, and a detailed list should be provided for the technical equipment provided.

7. After the completion of each reception, ask for the opinions of the guests, and report to the relevant leaders with the weekly report of the business activities before 9:00 every Monday.

Technical department

1. Complete the preparations before the reception, performances, and installations, walks and other activities in the first half of the event, wipe and inspect the equipment to ensure that the equipment is dust-free and safe and reliable.

2. Control the performance, rehearsal, loading and walking time strictly in accordance with the time specified in the work task notice issued by the operation department, and do not delay and overdue reception.

3. Provide lighting, sound, stage machinery and other equipment for the event organizer in strict accordance with the list of work task notices issued by the operation department. Do not arbitrarily increase or decrease equipment and services.

4. All positions should be inspected frequently for the use of equipment, and problems should be repaired immediately. If they cannot be resolved, they should report to the competent leaders in a timely manner.

5, working hours can not sit on the post, rely on, snoring, chat, smoking, eating, not loud, chasing.

6. When there are performances, meetings and other activities in xxxxxxx, the equipment should be patrolled regularly during the activity, such as air conditioning, electric power, elevators, etc., and the equipment should be adjusted accordingly according to the inspection results.

7. During the work period, the work of energy saving and consumption reduction in Pakistan will be placed in the first place. The equipment that should not be opened must not be opened, and the meeting and performance effects will be guaranteed to ensure the increase of revenue and expenditure.

8. Actively cooperate with the organizer's work, try to meet the technical requirements put forward by the organizer, and be patient and explain the work when the technology or equipment cannot be realized.

Guarantee all

1. The security guard must use honorifics and standing services when he is on duty. He must not speak swear words or rude duty, and treat guests to be polite and not humble.

2, civilized duty, courtesy to the guests, serious

Perform guest registration procedures, pay attention to not quarreling with guests, and even not be able to beat people.

3, during the period of employment, you must not leave your job, you should not sit on the post, rely on, snoring, chat, smoking, eating, not loud, chasing.

4, keep the duty station clean and hygienic, the items are placed neatly and orderly, the countertops and indoors are free of debris, and the garbage is dumped in time. If cigarettes, paper scraps, etc. are found during the inspection, they should be cleaned up.

5, we must pay close attention to the TV monitoring system, and find problems in time for investigation. It is necessary to strictly follow the work task notice issued by the operation department to complete the inspections and security inspections before the meeting, performance and other activities, and to ensure that the entrance is opened half an hour before the official start of the event.

6. During the reception meeting and performance, keep checking the audience area, lounges, dressing rooms, third floor, fourth floor and other places every half hour. It is necessary to solve the hidden dangers in time. If they cannot solve them, they should report them in time. Leading the leadership.

7. After the reception activities such as conferences and performances, the guests will continue to welcome guests and leave the venue.

8. After the event is over, thoroughly inspect all the passages and open spaces in the venue to ensure that all the audience exit safely, and lock the exit after no other safety hazards, and perform the normal procedures according to the department's work arrangements.

Service department

1. The service personnel implement the standing service during the service process. Standing position: the feet are on the ground, the toes are about 45 degrees away, the back, chest and neck are naturally straight, the face is kept straight, the arms are naturally drooping, the hands are naturally placed in front of each other, not shrugging, body center of gravity In the middle of the two feet, do not hold your hands across your chest.

2. Service personnel must use polite language when they are on duty, so that they can smile and do not appear to be in the same position.

3. Strictly follow the work task notice issued by the operation department to prepare for the meeting, the stage before the performance and the preparation for sanitation.

4, to ensure that cups, plates, towels, etc. are clean, and placed in place according to strict service procedures after disinfection; to ensure indoor air is fresh, no dust on the ground, countertops, desktop, indoor curtains are clean and undamaged; to protect all kinds of property equipment; Conference tables and chairs should be handled with care to prevent scratches on the table.

5. When the service personnel change shifts or rotate, they are required to change in the designated lounge.

6. Keep the bathroom and public areas clean and odor-free during the reception and performance. Check every half hour. It is found that the places where the sanitation is not up to standard should be cleaned up in time, and no garbage should be piled up. For guests, frequent entrance halls, corridors, etc. Be sure to follow the cleanliness.

7, pay attention to the inspection of the health of the venue, found that the audience has smoking, spitting and other uncivilized phenomena should be politely stopped.

8. After the reception activities such as conferences and performances, the guests will be welcome to leave the venue and will not be allowed to sneak out.

9. After the event, check the toilets and other open spaces in the venue to ensure the safe exit of the audience, and restore the hygiene of the indoor, public areas, countertops and fabrics according to the department's work arrangements, and prepare for the next event reception task. .