Summary of the work of the Property Management Center Project Department in 2019
Since the property management center officially took over the Quartet Jingyuan District 5 project department at the beginning of the year, with the strong support and help of the village committee and the developer, according to the XX year work plan, all the staff have worked hard to make all the work Great progress. Looking back on the property management work of the year, success and failure, joy and distress, joy and sorrow, mixed ups and downs, are very emotional. To sum up in one sentence, the results are not small, and there are many problems.
The property management work in XX is summarized as follows.
I. Guiding ideology of property management work in XX: XX is a process of growth for the “young” property management enterprise “××”, and it is also a process of meeting challenges, self-pressurizing and exploring new topics. Looking back on the past management work, we are gradually adapting to the trust of the village committee system reform and development unit. Combine the project situation and draw on the management model of the company, and strive to explore the internal management mechanism of the project. Strengthen the comprehensive service capability and management logo of the project. Adhere to the diversified management of customer service, and comprehensively improve the ideological quality and professional quality of personnel at all levels. Under the correct leadership of the village committee and the kind support and support of the developers, the staff's enthusiasm is fully mobilized, based on safe and civilized service, and the work is based on “no complaints from owners, no regrets in service, no blind spots in management, no defects in engineering”. Standards, through active exploration and unremitting efforts, we have made certain achievements in safe and civilized production, improving service quality, and building a workforce.
Second, the main economic indicators completed in the property management in XX:
1. Check-in: 510 households, 8 base businesses, and property management fee income of 629,958.37 yuan. 2, handling 498 households, renovation management fee income XX00.00 yuan. 3. Due to price and other reasons, the parking lot has been reduced in price, but the rental situation is not good, so the income is very small. 4. Advocate diligence and housekeeping, reduce costs, save energy, and improve operational efficiency. The project department will adopt strict and effective measures. Control various expenses, and actively find ways to expand revenue, strive for profit, and ensure the normal operation of the project department. Third, a brief review of the main work of property management:
Preparations for the preliminary period:
1. Pre-job training: According to the special characteristics of the employees, we carried out detailed analysis, formulated training plans, collected training materials, and conducted a full range of property management knowledge training from scratch, from property management to property management. The basic concept, from the content of property management to the goal of property management, vividly and profoundly enumerates a large number of examples, integrates knowledge, ability and attitude into three, integrates experience and development, and combines organizational development and personal development to enlighten employees. A great inspiration has greatly mobilized the enthusiasm of employees, so that they have experienced a process of change from concept to thinking, etiquette, psychology, safety, and service awareness. As the saying goes: A good start will have an extraordinary result. With the support of all parties, the content of the lectures has been improved and standardized. The characteristics of the employees are firstly started from the service awareness of the property management, so that the employees understand that they cannot engage in the property management industry without a strong sense of service. From March 11th, in order to combine the acceptance of property handover, timely, comprehensive and meticulous training in the engineering profession, handover acceptance work flow, basic knowledge of building construction, property takeover and acceptance, and acceptance criteria and methods, equipment Management, in order to deepen the impression of the knowledge, the assessment in stages, the topic around the acceptance criteria, such as: wall, beam, column, board, main body, ceiling, floor, doors and windows, stairs, handrails, sockets, wiring Boxes, switches, lighting, water supply systems, sewage pipes, indoor distribution boxes, water meters, electricity meters, natural gas meters, the acceptance criteria of these items were tested, and immediately put into the pre-inspection work of the acceptance of the house, so that it can be used for learning. . Safety is the top priority in our work. Safety is the guarantee of any work. The word security is infiltrated with blood and tears. It involves everyone and every family, so the safety knowledge Training is indispensable. In the training, a large number of targeted facts are used to educate everyone and ask questions to make everyone have a high level of understanding on security issues.
2. Takeover and acceptance:
Pre-inspection of houses: acceptance and handover of houses and equipment is the premise of doing a good job in property management. The acceptance of the handover process is directly related to the normal operation of the future work. It is also based on the completion acceptance and acceptance, with the main structure safety and the function of use as the main Re-inspection of the content. According to the requirements of the developer, the engineering department conducted a pre-inspection work on the indoor structure and facilities of the four districts of Sifangjingyuan on March 10, XX and March 15, XX, together with the construction department engineering department, supervision company and construction party. The pre-inspection of the house is a good test for our previous training. It is also a good practice opportunity for each of our employees. During this pre-test, every employee has a very high sense of responsibility. In the cold building, every fire hydrant, every alarm, and every voice-activated switch in every corner of the room and in the public area were carefully examined, and many good suggestions were made to the development unit. And put forward the matters needing attention in the next acceptance. The problems will be summarized to the development unit and the construction unit, and they will be required to carry out the repair work.
Handover acceptance: In the handover acceptance work, from the perspective of the property, we stand on behalf of the property owner and represent the interests of the property owner, and strictly control the quality of the property owner. From April 4th, XXth to April 13th, XX, the development unit, construction unit and supervision unit will jointly construct the main structure, exterior wall, roof, floor, initial decoration and electrical, water and sanitation of the four districts of Sifang Jingyuan. , fire, heating, gas supply, elevators, ancillary works and other projects and parts have been inspected for quality and function, quality problems found in the acceptance of the connection, especially the quality problems affecting the structural safety of the building and the safety of the equipment, The engineering department supervised, and the construction unit and other subcontractors carried out thorough repairs from April 14, XX to May 31, XX. Guaranteed the smooth stay of the owners. 3. Special operation training: 18 elevator drivers were trained, all qualified and certified. 4. Preparations for check-in information and decoration management materials: With the support and help of the development company and Junhao Company, the relevant check-in materials, revision of decoration management materials, printing, and production of exhibition boards were successfully completed. 5, cleaning and land reclamation: in the case of tight hands and urgent tasks, through the hard work of all the staff of the property, completed the clean-up in the park, through the clean-up and wasteland, re-assembled the cleaning staff. And signed a cleaning service contract with the cleaning company to complete the daily cleaning service of the project.
Building occupation and decoration management services:
1. Building occupation: This is the first contact between the owner and the property company, marking the gradual development of the property management work. On May 19, XX, the owners of the Qufang Jingyuan five districts will be placed at the scene. All employees will give up their rest and work day and night. The concerted efforts were made to arrange the venue for the check-in. On May 22nd, XX, the owner's check-in procedures were completed. A total of 510 households were checked in, and 8 households were listed. The occupancy rate was 100c/o. During this period, all the staff performed very well and fully guaranteed the smooth stay of the owners. 2. Decoration management and service: decoration management: Since June 1st, XX, the five districts of Sifang Jingyuan have entered the decoration period. From June 1st to the present, 498 households have been renovated, and the renovation procedure rate is 97.65c/o. During this period, there were more than 60 households who had not completed the renovation procedures for renovation. The engineers had coordinated and communicated several times or took necessary measures to solve them. Decoration service: For the construction waste during the renovation period, special treatment was carried out, a series of measures were taken, good results were achieved, and a good sanitary environment was maintained. Diversified management: Since the end of April XX, the Engineering Department has started to prepare for diversified business operations, making full use of existing resources, facing the society, and taking market demand as the starting point, recruiting more than 10 decoration and decoration enterprises to open up the property home improvement market on the basement of Building No. 5. Provide home decoration and construction and decoration consultation services for the owners. Mediation industry disputes: In the process of decoration management, due to the fact that some owners did not carry out the renovation activities according to the regulations, and many incidents involving business disputes, we took the initiative to coordinate and deal with them, which was basically recognized by the owners. During this period, a family of illegally installed window guardrails was removed. Normal period management: 1. Perfect supporting facilities: After the owner's stay, the four districts of Sifang Jingyuan exposed the construction quality problems and the unsatisfactory planning. The engineers tried their best to coordinate the parties to deal with the planning and construction process. The shortcomings ensure that the jurisdiction maintains a good environment and facilities and wins the trust of the owners and residents. Such as the addition of bicycle management office, installation of elevator machine room and central control room air conditioning, renovation of living water tanks, maintenance of power supply lines and various types of switches, addition of water control valves for each household, addition of anti-theft guardrails on the first and second floors, improvement of underground parking facilities, additional facilities Power broadband networks, etc.
2. Emergency handling:
Running water incident: Since the self-employed households have been inhabited, there have been 8 leaks in the main pipeline, the middle water pipeline and the fire-fighting pipeline. There are 9 running water incidents in the industrial households. The engineering department takes effective measures to deal with the incidents in time. Control the development of the situation and minimize losses. Afterwards, actively coordinate the parties to make up for all kinds of losses. Electrical failure: Since the self-employed household entered the renovation period, the power load was too large, and the temporary power supply was overloaded, which led to many sudden power outages in the whole building. The engineers rushed to the scene for treatment at the first time to rescue the elevators. Restore power. 3. Management of environmental order: It is mainly to strictly manage and control the exterior facade, internal structure and interior decoration of the house, to maintain the beauty of the environment, to prevent the disorderly construction, the garbled, the illegal occupation of the public area, and to maintain elegance. Quiet and good environment. 4. Energy-saving management: In response to the public areas and underground parking lots in the building and other energy waste phenomena, a number of improvement measures have been taken to continuously tap energy-saving measures. 5. Risk management: There have been too many run-up incidents since the arrival of the hotel, which has caused a lot of losses to the family property of the business. The insurance purchased will be effective accordingly. The Ministry actively contacts the insurance company to handle the claims and reduce the loss of the owners. Zero. 6. Archives management: Archives are archival materials directly formed in property management activities. In the form, they leave the handwriting and signature of the manager; in the content, the real face of the property, the business and the management process are recorded. The archives of various departments have been completed on time and in detail, and a database of property owners has been established. Relevant information input and inquiry are convenient, fast, detailed, and constantly updated to maintain data integrity. 7. Establishment of rules and regulations: At the beginning of the establishment of property management enterprises, a set of sound and strict rules and regulations should be established, so that everyone has rules to follow and everything can be relied upon, but this is a nearly 80 The young team of members was rushed to work without comprehensive and systematic training. Taking into account the actual situation of existing personnel. Start with a place where everyone can do it. The responsible persons of each department conduct basic training for the employees of the department. On the basis of the preliminary understanding of the responsibility system of all employees, the rules and regulations such as the “Attendance Management System”, “Wage Management System”, “Reward and Punishment Management System” and polite language have been formulated. The introduction of these systems marks that enterprises will step into formality. System management system. As the company develops, the system will be deleted and increased. The various management systems will also gradually improve with the development of the enterprise, and eventually become the signage of the XX Property Management Center. 8. Highlight service: With the end of the renovation, the property department will carry out in-depth services, develop relevant service contents and service projects to meet the needs of the owners, and win the praise of the industry through deep-level services, as follows: organize personnel to understand and consult, Any comments or suggestions on property service work.
The property management work in XX is summarized as follows.
I. Guiding ideology of property management work in XX: XX is a process of growth for the “young” property management enterprise “××”, and it is also a process of meeting challenges, self-pressurizing and exploring new topics. Looking back on the past management work, we are gradually adapting to the trust of the village committee system reform and development unit. Combine the project situation and draw on the management model of the company, and strive to explore the internal management mechanism of the project. Strengthen the comprehensive service capability and management logo of the project. Adhere to the diversified management of customer service, and comprehensively improve the ideological quality and professional quality of personnel at all levels. Under the correct leadership of the village committee and the kind support and support of the developers, the staff's enthusiasm is fully mobilized, based on safe and civilized service, and the work is based on “no complaints from owners, no regrets in service, no blind spots in management, no defects in engineering”. Standards, through active exploration and unremitting efforts, we have made certain achievements in safe and civilized production, improving service quality, and building a workforce.
Second, the main economic indicators completed in the property management in XX:
1. Check-in: 510 households, 8 base businesses, and property management fee income of 629,958.37 yuan. 2, handling 498 households, renovation management fee income XX00.00 yuan. 3. Due to price and other reasons, the parking lot has been reduced in price, but the rental situation is not good, so the income is very small. 4. Advocate diligence and housekeeping, reduce costs, save energy, and improve operational efficiency. The project department will adopt strict and effective measures. Control various expenses, and actively find ways to expand revenue, strive for profit, and ensure the normal operation of the project department. Third, a brief review of the main work of property management:
Preparations for the preliminary period:
1. Pre-job training: According to the special characteristics of the employees, we carried out detailed analysis, formulated training plans, collected training materials, and conducted a full range of property management knowledge training from scratch, from property management to property management. The basic concept, from the content of property management to the goal of property management, vividly and profoundly enumerates a large number of examples, integrates knowledge, ability and attitude into three, integrates experience and development, and combines organizational development and personal development to enlighten employees. A great inspiration has greatly mobilized the enthusiasm of employees, so that they have experienced a process of change from concept to thinking, etiquette, psychology, safety, and service awareness. As the saying goes: A good start will have an extraordinary result. With the support of all parties, the content of the lectures has been improved and standardized. The characteristics of the employees are firstly started from the service awareness of the property management, so that the employees understand that they cannot engage in the property management industry without a strong sense of service. From March 11th, in order to combine the acceptance of property handover, timely, comprehensive and meticulous training in the engineering profession, handover acceptance work flow, basic knowledge of building construction, property takeover and acceptance, and acceptance criteria and methods, equipment Management, in order to deepen the impression of the knowledge, the assessment in stages, the topic around the acceptance criteria, such as: wall, beam, column, board, main body, ceiling, floor, doors and windows, stairs, handrails, sockets, wiring Boxes, switches, lighting, water supply systems, sewage pipes, indoor distribution boxes, water meters, electricity meters, natural gas meters, the acceptance criteria of these items were tested, and immediately put into the pre-inspection work of the acceptance of the house, so that it can be used for learning. . Safety is the top priority in our work. Safety is the guarantee of any work. The word security is infiltrated with blood and tears. It involves everyone and every family, so the safety knowledge Training is indispensable. In the training, a large number of targeted facts are used to educate everyone and ask questions to make everyone have a high level of understanding on security issues.
2. Takeover and acceptance:
Pre-inspection of houses: acceptance and handover of houses and equipment is the premise of doing a good job in property management. The acceptance of the handover process is directly related to the normal operation of the future work. It is also based on the completion acceptance and acceptance, with the main structure safety and the function of use as the main Re-inspection of the content. According to the requirements of the developer, the engineering department conducted a pre-inspection work on the indoor structure and facilities of the four districts of Sifangjingyuan on March 10, XX and March 15, XX, together with the construction department engineering department, supervision company and construction party. The pre-inspection of the house is a good test for our previous training. It is also a good practice opportunity for each of our employees. During this pre-test, every employee has a very high sense of responsibility. In the cold building, every fire hydrant, every alarm, and every voice-activated switch in every corner of the room and in the public area were carefully examined, and many good suggestions were made to the development unit. And put forward the matters needing attention in the next acceptance. The problems will be summarized to the development unit and the construction unit, and they will be required to carry out the repair work.
Handover acceptance: In the handover acceptance work, from the perspective of the property, we stand on behalf of the property owner and represent the interests of the property owner, and strictly control the quality of the property owner. From April 4th, XXth to April 13th, XX, the development unit, construction unit and supervision unit will jointly construct the main structure, exterior wall, roof, floor, initial decoration and electrical, water and sanitation of the four districts of Sifang Jingyuan. , fire, heating, gas supply, elevators, ancillary works and other projects and parts have been inspected for quality and function, quality problems found in the acceptance of the connection, especially the quality problems affecting the structural safety of the building and the safety of the equipment, The engineering department supervised, and the construction unit and other subcontractors carried out thorough repairs from April 14, XX to May 31, XX. Guaranteed the smooth stay of the owners. 3. Special operation training: 18 elevator drivers were trained, all qualified and certified. 4. Preparations for check-in information and decoration management materials: With the support and help of the development company and Junhao Company, the relevant check-in materials, revision of decoration management materials, printing, and production of exhibition boards were successfully completed. 5, cleaning and land reclamation: in the case of tight hands and urgent tasks, through the hard work of all the staff of the property, completed the clean-up in the park, through the clean-up and wasteland, re-assembled the cleaning staff. And signed a cleaning service contract with the cleaning company to complete the daily cleaning service of the project.
Building occupation and decoration management services:
1. Building occupation: This is the first contact between the owner and the property company, marking the gradual development of the property management work. On May 19, XX, the owners of the Qufang Jingyuan five districts will be placed at the scene. All employees will give up their rest and work day and night. The concerted efforts were made to arrange the venue for the check-in. On May 22nd, XX, the owner's check-in procedures were completed. A total of 510 households were checked in, and 8 households were listed. The occupancy rate was 100c/o. During this period, all the staff performed very well and fully guaranteed the smooth stay of the owners. 2. Decoration management and service: decoration management: Since June 1st, XX, the five districts of Sifang Jingyuan have entered the decoration period. From June 1st to the present, 498 households have been renovated, and the renovation procedure rate is 97.65c/o. During this period, there were more than 60 households who had not completed the renovation procedures for renovation. The engineers had coordinated and communicated several times or took necessary measures to solve them. Decoration service: For the construction waste during the renovation period, special treatment was carried out, a series of measures were taken, good results were achieved, and a good sanitary environment was maintained. Diversified management: Since the end of April XX, the Engineering Department has started to prepare for diversified business operations, making full use of existing resources, facing the society, and taking market demand as the starting point, recruiting more than 10 decoration and decoration enterprises to open up the property home improvement market on the basement of Building No. 5. Provide home decoration and construction and decoration consultation services for the owners. Mediation industry disputes: In the process of decoration management, due to the fact that some owners did not carry out the renovation activities according to the regulations, and many incidents involving business disputes, we took the initiative to coordinate and deal with them, which was basically recognized by the owners. During this period, a family of illegally installed window guardrails was removed. Normal period management: 1. Perfect supporting facilities: After the owner's stay, the four districts of Sifang Jingyuan exposed the construction quality problems and the unsatisfactory planning. The engineers tried their best to coordinate the parties to deal with the planning and construction process. The shortcomings ensure that the jurisdiction maintains a good environment and facilities and wins the trust of the owners and residents. Such as the addition of bicycle management office, installation of elevator machine room and central control room air conditioning, renovation of living water tanks, maintenance of power supply lines and various types of switches, addition of water control valves for each household, addition of anti-theft guardrails on the first and second floors, improvement of underground parking facilities, additional facilities Power broadband networks, etc.
2. Emergency handling:
Running water incident: Since the self-employed households have been inhabited, there have been 8 leaks in the main pipeline, the middle water pipeline and the fire-fighting pipeline. There are 9 running water incidents in the industrial households. The engineering department takes effective measures to deal with the incidents in time. Control the development of the situation and minimize losses. Afterwards, actively coordinate the parties to make up for all kinds of losses. Electrical failure: Since the self-employed household entered the renovation period, the power load was too large, and the temporary power supply was overloaded, which led to many sudden power outages in the whole building. The engineers rushed to the scene for treatment at the first time to rescue the elevators. Restore power. 3. Management of environmental order: It is mainly to strictly manage and control the exterior facade, internal structure and interior decoration of the house, to maintain the beauty of the environment, to prevent the disorderly construction, the garbled, the illegal occupation of the public area, and to maintain elegance. Quiet and good environment. 4. Energy-saving management: In response to the public areas and underground parking lots in the building and other energy waste phenomena, a number of improvement measures have been taken to continuously tap energy-saving measures. 5. Risk management: There have been too many run-up incidents since the arrival of the hotel, which has caused a lot of losses to the family property of the business. The insurance purchased will be effective accordingly. The Ministry actively contacts the insurance company to handle the claims and reduce the loss of the owners. Zero. 6. Archives management: Archives are archival materials directly formed in property management activities. In the form, they leave the handwriting and signature of the manager; in the content, the real face of the property, the business and the management process are recorded. The archives of various departments have been completed on time and in detail, and a database of property owners has been established. Relevant information input and inquiry are convenient, fast, detailed, and constantly updated to maintain data integrity. 7. Establishment of rules and regulations: At the beginning of the establishment of property management enterprises, a set of sound and strict rules and regulations should be established, so that everyone has rules to follow and everything can be relied upon, but this is a nearly 80 The young team of members was rushed to work without comprehensive and systematic training. Taking into account the actual situation of existing personnel. Start with a place where everyone can do it. The responsible persons of each department conduct basic training for the employees of the department. On the basis of the preliminary understanding of the responsibility system of all employees, the rules and regulations such as the “Attendance Management System”, “Wage Management System”, “Reward and Punishment Management System” and polite language have been formulated. The introduction of these systems marks that enterprises will step into formality. System management system. As the company develops, the system will be deleted and increased. The various management systems will also gradually improve with the development of the enterprise, and eventually become the signage of the XX Property Management Center. 8. Highlight service: With the end of the renovation, the property department will carry out in-depth services, develop relevant service contents and service projects to meet the needs of the owners, and win the praise of the industry through deep-level services, as follows: organize personnel to understand and consult, Any comments or suggestions on property service work.
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