2019 hotel insurance all year-end summary
The New Year is approaching. In the past year, I have been working closely around the center of the hotel throughout the year, with a down-to-earth work style, a realistic and pragmatic attitude, active innovation, continuous improvement, and comprehensive completion of this year's The task has created new achievements for our big hotel today.
XX year is the most crucial year for xx hotels to achieve the “three-step” strategic goal. According to the general idea of “based on the market, strengthen management, solid foundation and standardize management”, our department combines the actual situation of our department. In the situation, we strive to achieve the overall management objectives of “promoting quality with service, creating brand with quality and developing with brand”. We will conscientiously do a good job in the safety of public security firefighting, strengthen the safety training for hotel staff, actively coordinate the work of all units, and make our due contributions to the long-term stable development of the hotel.
In general, there are many good aspects in our work in the past year, and there are also many shortcomings. In order to be able to grow up and down in the future work, we will summarize the work of this year as follows:
First, the various assessment indicators have been fully completed.
Under the guidance of the leaders of the hotel at all levels in XX, with the joint efforts of all employees, I have successfully completed the safety and security tasks throughout the year. There was no major liability accident in a year, and the integrity rate of fire-fighting facilities and equipment reached ==.==% throughout the year. Conduct fire safety training for all departments of the hotel == more hours. Really played a role in escorting.
Second, establish and improve the performance appraisal system, implement the incentive mechanism, and give full play to the employees' enthusiasm and creativity. The implementation of performance appraisal is the need of our hotel to strictly manage enterprises and strengthen management, and is a strong basis for implementing the target responsibility system. Our department directly links the employees' salaries and bonuses with the employees' individual performances according to their own characteristics. Through continuous improvement of the incentive mechanism, the employees' work enthusiasm and creativity are maximized. There have been many touching examples.
During the period when the hotel nightclub was closed, in order to ensure the financial security of the hotel and the smooth handover, the employees of our staff xxx, xxx, xxx offered to live in the nightclub. Although the facilities were poor and the spare parts were poor, the three employees had no complaints. Give up your own rest time, while taking part in normal work, while taking turns to be on duty at the nightclub, making a great contribution to the smooth opening of the nightclub.
This summer, Jinhua City encountered continuous high temperature weather, once reached ==.= degrees, a record of historical high temperature. The personnel of our department are in the first line. The severe weather has brought certain difficulties to our work. However, our staff, without complaints, still stick to the front line. In the middle of the month, I met a series of typhoons such as “Yunna”. All the staff of our department volunteered to stay at the hotel for duty. Some of them worked continuously == hours, until the typhoon passed, they went home to rest, reflecting Our staff takes the noble idea of a hotel as their home.
When employees take the hotel as their home, the department also insists on being close to and caring about the employees, urgency of the employees, and thinking about what the employees think.
Third, strengthen management, continuous learning and training, and strive for quality service.
Nowadays, the competition in the tourism service industry is particularly fierce. Only with excellent personnel can the hotel's operation flourish. While retaining excellent personnel, the department has strengthened the training of all employees. Two more concentrated theoretical and practical trainings have been conducted. On average, use spare time training every month to reach == one class hour. After each morning shift, no one left, but took the initiative to stay in training. Through the training and retraining of employees, we have strengthened our knowledge of hotel awareness, courtesy, and public security. The operation of the post was further standardized, and the standard was unified for the faults in the operation of the individual personnel in the service of the vehicle, the opening of the door, and the salute. The idea of serving customers has been significantly strengthened. If you can help the check-out guests find the RMB 10,000 in the room. The guests directly praised me for the high style of the staff and won the honor for our hotel and department.
Due to the special nature of the work in the hotel industry, the needs of the guests often contradict our work requirements. Some guests do not understand, often insult the security guards, and even make some excessive behavior. Our department's security staff insists on the principle of "the guest is the object of service", patiently and carefully doing the work, never giving up the insult to the guests, but trying to let the guests get a happy consumption.
While we are doing our best to serve our customers, we also do a good job of internal service. Since October this year, the bureau has carried out a number of cultural and sports entertainment activities, such as the special performance of the festival in the square, the fire safety games, the staff basketball game. In order to make these activities go smoothly, our department staff dedicated their duties and gave up the rest time === hours, safely defended the activities, and successfully completed the tasks assigned by the bureau. In addition, the department has repeatedly stopped the large-scale* of the internal power system. Received praise from the leadership of the bureau. Our department also actively conducted fire safety training for various departments and outsourcing units, listened to the training opinions of various departments, improved the deficiencies, and improved the quality of training.
Fourth, strive to do a good job in the security and fire protection of hotels, and strengthen the maintenance of fire facilities and equipment.
Safety work is the foundation of the company's survival. Under the guidance of the Bureau of Safety Supervision and the Safety Supervision Department of the Bada Group, our department adheres to the principle of “safety first, prevention first”, and carefully and securely implements every safety precaution. .
Our department conducts inspections and inspections on key parts and departments of the hotel. For the dangerous points that are easy to cause accidents, the key areas should be seriously eliminated. Adhere to the safety inspection of restaurants, kitchens, etc., eliminate the short-circuit of the wire = times, find unsafe factors == times, the timely detection of the hidden dangers, can not be handled, truthfully reported. Chess room, night club, sauna and foot bath are three outsourcing units. Due to their special circumstances, we have had conflicts with our guests many times in a year, and we can solve them reasonably and satisfactorily. During the inspection process, the incident was caused by the air-conditioning water pipe being gambling, and the leakage occurred again, which saved the hotel for the loss. This year, many salesmen, thieves, and illegal pornography used our hotel as a place for illegal activities. Anyone ringing the doorbell and making phone calls to harass the guests also caused trouble for our safety work. I guarantee all personnel to use the monitoring equipment and patrol personnel to cooperate closely to stop and drive away to ensure the safety of the floor.
In the past year, we have strengthened the regular inspection, maintenance and maintenance of hotel fire-fighting facilities and equipment. Keep close contact with the blue sky fire protection system manufacturers, cooperate with the factory personnel to do professional operation training for the control center personnel, enable the staff of the control center to correctly use the blue sky fire-fighting equipment, and love and maintain the blue sky equipment to reduce the mistakes. The various types of faults and problems caused by the fire extinguishers were updated and maintained, and the fire-fighting equipment lacking parts and components was promptly replenished. The fire-fighting facilities and equipment of the key parts were maintained and repaired. The faults were repaired and the normal use was guaranteed. Nothing is wrong.
Our department has also greeted the power system and local fire public security inspections many times, and actively participated in the fire conference of the Jiangnan film group, which played a role of supervision and mutual learning.
5. Actively participate in various activities held in the bureau and won many honors for the hotel.
In the year, the Bureau of Trade Unions vigorously promoted and developed a variety of cultural and sports activities with the aim of enhancing corporate vitality and cohesiveness, and actively carried out various cultural and sports activities. Our department echoed the call of the hotel trade union and sent representatives to participate in various cultural and sports activities such as the first sports and fire sports games. In the competition, Xu Feng and Zheng Haifeng of our department won the first and fourth places of ==== meters respectively. The basketball game that was sent by our department won the fifth place. Won the honor for the hotel.
Sixth, actively cooperate with the hotel to improve the ISO==== quality management system and iso===== environmental management system certification work.
At the beginning of this year, after the final evaluation of the external audit team, our hotel has officially passed the dual system certification. In the past year, our department has strictly carried out the three-level quality inspection system in strict accordance with the requirements of the “Service Monitoring and Control Program” in the certification work, providing real and effective reference information for internal management work, and improving the environmental awareness and energy saving of employees. Consciousness has reduced the waste of hydropower resources, reduced the pollution of chemical dangerous goods, eliminated all kinds of unsafe accidents, and reduced the consumption of goods, etc., and a good situation has emerged.
Although our department has achieved gratifying results in various aspects in the past year and the management level has been greatly improved, we must also face the difficulties and challenges in our work. First, employees are not able to self-discipline in full compliance with standards, and the quality is uneven, pending further improvement. Second, our management level has yet to be improved. Third, our equipment is still flawed and cannot be used for monitoring purposes. It needs to be improved. All these problems and deficiencies are waiting for us to seriously think about and summarize improvements in the future.
Looking back at the work in XX years, I have actually felt the more serious work situation. However, we are fully convinced that under the guidance of the leaders at all levels of the hotel, we will work closely around the hotel's annual center and make a new contribution to the development and stability of the hotel with our down-to-earth work style!
XX year is the most crucial year for xx hotels to achieve the “three-step” strategic goal. According to the general idea of “based on the market, strengthen management, solid foundation and standardize management”, our department combines the actual situation of our department. In the situation, we strive to achieve the overall management objectives of “promoting quality with service, creating brand with quality and developing with brand”. We will conscientiously do a good job in the safety of public security firefighting, strengthen the safety training for hotel staff, actively coordinate the work of all units, and make our due contributions to the long-term stable development of the hotel.
In general, there are many good aspects in our work in the past year, and there are also many shortcomings. In order to be able to grow up and down in the future work, we will summarize the work of this year as follows:
First, the various assessment indicators have been fully completed.
Under the guidance of the leaders of the hotel at all levels in XX, with the joint efforts of all employees, I have successfully completed the safety and security tasks throughout the year. There was no major liability accident in a year, and the integrity rate of fire-fighting facilities and equipment reached ==.==% throughout the year. Conduct fire safety training for all departments of the hotel == more hours. Really played a role in escorting.
Second, establish and improve the performance appraisal system, implement the incentive mechanism, and give full play to the employees' enthusiasm and creativity. The implementation of performance appraisal is the need of our hotel to strictly manage enterprises and strengthen management, and is a strong basis for implementing the target responsibility system. Our department directly links the employees' salaries and bonuses with the employees' individual performances according to their own characteristics. Through continuous improvement of the incentive mechanism, the employees' work enthusiasm and creativity are maximized. There have been many touching examples.
During the period when the hotel nightclub was closed, in order to ensure the financial security of the hotel and the smooth handover, the employees of our staff xxx, xxx, xxx offered to live in the nightclub. Although the facilities were poor and the spare parts were poor, the three employees had no complaints. Give up your own rest time, while taking part in normal work, while taking turns to be on duty at the nightclub, making a great contribution to the smooth opening of the nightclub.
This summer, Jinhua City encountered continuous high temperature weather, once reached ==.= degrees, a record of historical high temperature. The personnel of our department are in the first line. The severe weather has brought certain difficulties to our work. However, our staff, without complaints, still stick to the front line. In the middle of the month, I met a series of typhoons such as “Yunna”. All the staff of our department volunteered to stay at the hotel for duty. Some of them worked continuously == hours, until the typhoon passed, they went home to rest, reflecting Our staff takes the noble idea of a hotel as their home.
When employees take the hotel as their home, the department also insists on being close to and caring about the employees, urgency of the employees, and thinking about what the employees think.
Third, strengthen management, continuous learning and training, and strive for quality service.
Nowadays, the competition in the tourism service industry is particularly fierce. Only with excellent personnel can the hotel's operation flourish. While retaining excellent personnel, the department has strengthened the training of all employees. Two more concentrated theoretical and practical trainings have been conducted. On average, use spare time training every month to reach == one class hour. After each morning shift, no one left, but took the initiative to stay in training. Through the training and retraining of employees, we have strengthened our knowledge of hotel awareness, courtesy, and public security. The operation of the post was further standardized, and the standard was unified for the faults in the operation of the individual personnel in the service of the vehicle, the opening of the door, and the salute. The idea of serving customers has been significantly strengthened. If you can help the check-out guests find the RMB 10,000 in the room. The guests directly praised me for the high style of the staff and won the honor for our hotel and department.
Due to the special nature of the work in the hotel industry, the needs of the guests often contradict our work requirements. Some guests do not understand, often insult the security guards, and even make some excessive behavior. Our department's security staff insists on the principle of "the guest is the object of service", patiently and carefully doing the work, never giving up the insult to the guests, but trying to let the guests get a happy consumption.
While we are doing our best to serve our customers, we also do a good job of internal service. Since October this year, the bureau has carried out a number of cultural and sports entertainment activities, such as the special performance of the festival in the square, the fire safety games, the staff basketball game. In order to make these activities go smoothly, our department staff dedicated their duties and gave up the rest time === hours, safely defended the activities, and successfully completed the tasks assigned by the bureau. In addition, the department has repeatedly stopped the large-scale* of the internal power system. Received praise from the leadership of the bureau. Our department also actively conducted fire safety training for various departments and outsourcing units, listened to the training opinions of various departments, improved the deficiencies, and improved the quality of training.
Fourth, strive to do a good job in the security and fire protection of hotels, and strengthen the maintenance of fire facilities and equipment.
Safety work is the foundation of the company's survival. Under the guidance of the Bureau of Safety Supervision and the Safety Supervision Department of the Bada Group, our department adheres to the principle of “safety first, prevention first”, and carefully and securely implements every safety precaution. .
Our department conducts inspections and inspections on key parts and departments of the hotel. For the dangerous points that are easy to cause accidents, the key areas should be seriously eliminated. Adhere to the safety inspection of restaurants, kitchens, etc., eliminate the short-circuit of the wire = times, find unsafe factors == times, the timely detection of the hidden dangers, can not be handled, truthfully reported. Chess room, night club, sauna and foot bath are three outsourcing units. Due to their special circumstances, we have had conflicts with our guests many times in a year, and we can solve them reasonably and satisfactorily. During the inspection process, the incident was caused by the air-conditioning water pipe being gambling, and the leakage occurred again, which saved the hotel for the loss. This year, many salesmen, thieves, and illegal pornography used our hotel as a place for illegal activities. Anyone ringing the doorbell and making phone calls to harass the guests also caused trouble for our safety work. I guarantee all personnel to use the monitoring equipment and patrol personnel to cooperate closely to stop and drive away to ensure the safety of the floor.
In the past year, we have strengthened the regular inspection, maintenance and maintenance of hotel fire-fighting facilities and equipment. Keep close contact with the blue sky fire protection system manufacturers, cooperate with the factory personnel to do professional operation training for the control center personnel, enable the staff of the control center to correctly use the blue sky fire-fighting equipment, and love and maintain the blue sky equipment to reduce the mistakes. The various types of faults and problems caused by the fire extinguishers were updated and maintained, and the fire-fighting equipment lacking parts and components was promptly replenished. The fire-fighting facilities and equipment of the key parts were maintained and repaired. The faults were repaired and the normal use was guaranteed. Nothing is wrong.
Our department has also greeted the power system and local fire public security inspections many times, and actively participated in the fire conference of the Jiangnan film group, which played a role of supervision and mutual learning.
5. Actively participate in various activities held in the bureau and won many honors for the hotel.
In the year, the Bureau of Trade Unions vigorously promoted and developed a variety of cultural and sports activities with the aim of enhancing corporate vitality and cohesiveness, and actively carried out various cultural and sports activities. Our department echoed the call of the hotel trade union and sent representatives to participate in various cultural and sports activities such as the first sports and fire sports games. In the competition, Xu Feng and Zheng Haifeng of our department won the first and fourth places of ==== meters respectively. The basketball game that was sent by our department won the fifth place. Won the honor for the hotel.
Sixth, actively cooperate with the hotel to improve the ISO==== quality management system and iso===== environmental management system certification work.
At the beginning of this year, after the final evaluation of the external audit team, our hotel has officially passed the dual system certification. In the past year, our department has strictly carried out the three-level quality inspection system in strict accordance with the requirements of the “Service Monitoring and Control Program” in the certification work, providing real and effective reference information for internal management work, and improving the environmental awareness and energy saving of employees. Consciousness has reduced the waste of hydropower resources, reduced the pollution of chemical dangerous goods, eliminated all kinds of unsafe accidents, and reduced the consumption of goods, etc., and a good situation has emerged.
Although our department has achieved gratifying results in various aspects in the past year and the management level has been greatly improved, we must also face the difficulties and challenges in our work. First, employees are not able to self-discipline in full compliance with standards, and the quality is uneven, pending further improvement. Second, our management level has yet to be improved. Third, our equipment is still flawed and cannot be used for monitoring purposes. It needs to be improved. All these problems and deficiencies are waiting for us to seriously think about and summarize improvements in the future.
Looking back at the work in XX years, I have actually felt the more serious work situation. However, we are fully convinced that under the guidance of the leaders at all levels of the hotel, we will work closely around the hotel's annual center and make a new contribution to the development and stability of the hotel with our down-to-earth work style!
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