2014 hotel year-end summary

Hotel year-end summary

With the help of the leaders of the city bureau and the support of the board of directors, the **** Grand Hotel has gone through more than eight months of extraordinary entrepreneurial history since its official opening on April 16. Looking back on 20xx, all the staff of the hotel have overcome the difficulties of just starting and lacking experience. They have experienced the test of various large-scale conferences and reception work of important VIP guests. They have gradually matured from entrepreneurship and achieved gratifying results. In the way, the transformation from exploration operation to professional operation was initially realized. In the management mechanism, the transformation from person management to system management was realized, and the transformation from scale benefit to profit benefit was realized in terms of operational efficiency. In the more than eight months, we received a total of guests, creating a business income of 10,000 yuan and achieving a net profit of 10,000 yuan. A lot of work has been done for this hotel, which is summarized as follows:

First, make all preparations work conscientiously to ensure that the hotel is opened on time.

From February 21, 20xx, the municipal party group decided to build the hotel to officially open on April 16th. There was only a short period of more than 40 days. In the absence of the hotel, employees need to recruit, goods need to be purchased, and various rules and regulations. And the workflow needs to be established. Faced with a large amount of preparatory work in these various aspects, coupled with the lack of experience in the preparation of personnel, it can be said that time is tight, tasks are heavy, and there are few people. Whether it can be opened on time, like a stone in the hearts of hotel leaders, but did not hesitate to reach a consensus, the decision of the party group of the municipal bureau is the order, the time is tight, the task is heavy, and we must resolutely complete it on time. To this end, a group of hotel leaders actively thought about ways to seriously study and comprehend the preparation plan, and led several people who were temporarily recruited to work overtime and work day and night.

First, a preparatory group for the establishment of the preparatory group was established. The group meeting was held four times to study and formulate the preparatory work plan; the research and development of the project plan for the procurement of goods; the research and development of the recruitment and training program for temporary workers; the establishment of the salary standards for temporary workers; The current work focus and work ideas of a period. These work will be formulated in a time-scheduled schedule, and implemented on a daily basis to ensure that the hotel is opened on time and received favorable comments from the leaders of the provincial and municipal bureaus.

The second is to set up an article procurement leading group, which is responsible for the implementation of the item procurement plan. With the support of the board of directors, in a short period of more than ten days, together with the relevant department comrades in charge of supervision and financial planning, the collective procurement of more than 2,000 varieties of the 13 categories was carried out, in accordance with the provisions of the ICAC. It is required to carry out bidding and procurement in strict accordance with the regulations for bulk commodities that require government procurement and control, and organize personnel to be organized in time.

The third is to complete the recruitment work on time. Recruitment is the highlight of the hotel's preparation work. Whether it is possible to recruit high-quality personnel and get it in time is the key to whether the hotel can be opened on time, and it is also the guarantee for the smooth development of the hotel. . To this end, we have done the following work seriously: 1. Make full use of newspapers, radio and television for advertising, as much as possible to let more people know about the recruitment of the hotel; 2. Set up a recruitment team to carefully understand the candidates The basic situation is strictly controlled according to the requirements of the hotel; 3. Organizing physical examination to ensure the health of the employed personnel and avoiding the entry of infected patients; 4. Military training for newly recruited personnel, the main purpose of this is to strengthen the overall staff Concept and organizational discipline, after four days of military training, achieved relatively obvious results. 5. Organize newly recruited personnel to go to the province to open a pre-employment business training. After 22 days of internship, the newly recruited personnel have initially mastered the business knowledge of the prescribed positions and enhanced their working ability. The entire recruitment training lasted for more than 30 days, and a total of more than 110 employees were recruited and trained, which laid a good talent foundation for the opening of the hotel.

Second, formulate various rules and regulations, and gradually improve internal management.

Rules and regulations are an important guarantee for strengthening hotel management. To this end, the hotel attaches great importance to this work, and has formulated a series of rules and regulations such as job responsibilities and work service procedures in various departments. At the beginning of the opening, due to the lack of professional quality management personnel in the hotel, the rules and regulations of individual departments are not very realistic, there are work loopholes, and some departmental rules and regulations have not been perfect. The hotel is constantly adjusting in the work and operation in light of the actual situation. And with the "provincial Kailai Hotel", "Aerospace Hotel" "Jingfu Grand Hotel" and other peers exchange learning, learn from experience, learn from each other, make up for loopholes, so that the hotel's rules and regulations continue to be improved and improved. The hotel finance department first formulated a practical and feasible financial system, perfected and perfected the job responsibilities of the various positions of the hotel finance department, and made the whole hotel's finance, supply, custody, and employment work in an orderly manner. ,in Apple pie order. They also established a complete set of computerized financial accounting system suitable for the financial accounting and management needs of the hotel, based on the actual needs of the hotel accounting, through continuous discussion, revision and repeated practical application. In order to make it easy for every employee of the hotel to have a detailed understanding of the hotel's rules and regulations, the hotel has compiled the "**** Hotel Staff Handbook", which is distributed to the hands of every employee who is in the store to enable them to follow the rules. Use rules and regulations to constrain your behavior and clarify your rights and obligations. In order to make the management level of the hotel to a new level, in December the hotel also hired professional management personnel with high salary, carried out comprehensive reform of the hotel, introduced the early routine meeting system, quality inspection and assessment methods, and manager attendance check-in. A series of new rules and regulations, such as the system and departmental work logs. The formulation of these systems has strengthened the management of personnel at all levels and has played a good role in “managing people with the system”. The spirit of the hotel staff, behaviors, environmental hygiene and many other aspects have been raised to a higher level.

At present, the hotel has issued more than 40 rules and regulations for various duties, regulations, methods, procedures, etc., and has set clear standards for each person's duties, responsibilities, and goals, and has made corresponding responses to violations and violations. Penalties. It has been done for every job and every work link, and there are rules to follow.

Third, strengthen the quality training of personnel and strive to improve the quality of service.

Training is an effective means to improve the quality of employees and a basic work to improve the quality of services. When the hotel was first established, most of the first batch of staff members did not have experience in hotel work, and the high-level management staff became even more scarce. In addition, the hotel was a highly mobile industry, especially the food service staff. The talents are hard to find, and the low-quality personnel can hardly meet the needs of the upper level of the hotel. In practice, the hotel leaders realize that strengthening the training and education of personnel is the key to improving the service quality of the hotel and the foundation for promoting the survival and development of the hotel. To this end, at the beginning of the hotel opening ceremony, the staff were trained in militarization, standardized training and systematic theory, and all-round training and internships were carried out in four-star hotels, and the training certificate was obtained. This will play a certain role in the rapid acquisition of Samsung foreign-related hotels after the hotel opened. In the usual work, various departments also organize internal training, assessment and technical competition according to their respective work characteristics, such as: English training, Mandarin training, smile service training, and catering room business training. New and old employees also pay attention to doing a good job of helping the band and implementing "one-on-one" training, which has played a very good role in the rapid mastery of the new employees. The hotel also took the approach of going out and coming in, sending hotel management personnel to study in ***, and inviting professional managers from the province to come to the hotel for guidance training. These measures not only greatly mobilized the enthusiasm of employees, but also further improved The management level and service quality of the hotel.

The quality of service is the fundamental guarantee for the hotel to carry out effective market competition. In order to improve the service quality of the hotel, the hotel has set up a quality inspection team to conduct comprehensive supervision and inspection on the service quality of the hotel, and to formulate health inspection standards and service terminology in combination with its own actual conditions. A series of quality inspection standards are issued to all departments. According to these standards, the quality inspection department supervises and inspects them, and promptly informs them of the rectification. At ordinary times, the hotel pays attention to the introduction of new service concepts to employees and promotes personalized and affectionate services. In July and August, we launched a quality service month event, hanging banners in the hotel lobby, asking customers to give valuable advice on the service quality of the hotel, and conducting quarterly star and excellent waiter appraisal activities. The launch of this event further established “quality” among employees. The first "thinking" also motivated employees' work enthusiasm. In 20xx, the hotel rated a total of 26 stars, excellent waiters and advanced workmen. In the employees, we have promoted a good atmosphere of hard work, study business, and standardize services.

Fourth, increase publicity and marketing efforts, actively seek to cultivate customer sources, and strive to improve service awareness and comprehensively establish a good image of the hotel.

Increasing the visibility of the hotel and cultivating its own fixed source of tourists is a basic prerequisite for the survival and development of a hotel. When the hotel was first opened due to lack of experience, it did not pay attention to its own propaganda, resulting in the room department has been in a low period of several months of opening, the room income is not ideal, and it is around six or seven thousand per month. Soon the hotel realized this and set up a marketing department in time to increase its own propaganda. At the same time, actively seek out customers, do market research, analyze the city's competitive situation in detail, and sign a fixed agreement with a number of units. In addition, we also pay attention to using the media to promote ourselves, play TV commercials, make advertising signs, make brochures for propaganda restaurants, and issue a series of promotional measures such as dishes. After "May 1st, National Day Golden Week", "Songdu Cultural Festival", "Guanyin Temple Meeting", "Provincial Agriculture and Forestry Conference", "He Da University Celebration", "Receiving "The Same Song" Drama", "Chrysanthemum Flower Club" During the period, he received 15 national satellite TV reporters and a Henan province export tax rebate training course for a total of six months. Not only has accumulated rich work experience for the hotel, but also played a very good publicity role for the Kailai Hotel, contributing to the improvement of the hotel's popularity and the establishment of the city's beautiful image.

After the hotel opened, according to the long-term development of business management, the hotel quickly submitted the application of “three-star tourist foreign-related hotel” to the relevant departments, and used this activity to actively improve the hotel's hardware facilities, and at the same time, according to the three-star standard. The construction of the software was strengthened, and the hotel passed the inspection and evaluation of the three-star foreign-related hotel in just 18 days, and the listing ceremony was held on May 16. Greatly improved the visibility of the hotel and broadened the hotel's business channels.

In September, the hotel launched a full-sales sales activity and developed a set of full-sales sales incentives, which made the hotel show a good situation in which everyone cares about sales and everyone participates in sales. The hotel also overcomes the shortcomings of the limited reception capacity of the hotel, and has played a joint strategy. It has cooperated with the *** Hotel, which is close to the scale, to receive large-scale conferences and teams, which not only adds benefits to the hotel, but also strengthens the hotel and The exchanges between the same industry reflect the spirit of cooperation of the hotel. Since its opening, more than 50 customers have signed a fixed agreement with the hotel, which has made the hotel a stable source of customers, providing a reliable guarantee for the steady growth of hotel sales revenue. The annual agreed customer spending in the hotel accounts for the total revenue. 15.35% or more.

In order to make the hotel not limited to this small area of ​​the city, let the outsiders know the hotel, the hotel also actively sent people to participate in the “Tourism Fair” organized by the Tourism Bureau, and sent more than 300 copies of the information. Dissipated in Shanghai, the participation of this event not only promoted our own hotel, but also learned the advanced experience of foreign counterparts, laying a good foundation for further market development in the future.

V. Do a good job in financial accounting, strive to increase efficiency and reduce expenditure

Financial work is a very important job in hotel operations. To this end, the finance department pays careful attention to financial analysis and accounting. Ensure that each data and financial information is accurate, true, timely, complete and reliable, so that hotel leaders can keep abreast of the hotel's operation, determine the use of funds reasonably based on income and cost, and establish the hotel's business direction. At the same time, we also actively completed the checkout of accounts receivable, and dispatched special personnel to cooperate with the marketing department to ensure the timely realization of hotel income and ensure the normal operation of the hotel's production and operation.

Reducing expenses means increasing profits. Although it is important to increase income, it is also necessary to save money. The hotel calls on all employees to regard themselves as the masters of the opening, to establish the idea of ​​taking the store as their home, so that everyone can save a drop of water and start the electricity. In addition to the use of the guests, the people will go out and the water pipes will run out. Turn off, usually pay attention to the maintenance of various facilities and equipment, find problems and timely repair, not because of the unmanned management of the hotel's energy waste.

The purchasing staff of the goods firmly establish the spirit of ownership, strictly control the purchase, and adopt the method of comparing goods in the horizontal direction to minimize the loss during the purchase of goods. Regular market research is conducted on the supply of some commodities. Under the premise of the same quality, In strict accordance with the hotel's operating procedures. At the same time, it has established a good reputation and cooperation relationship with the supply unit to ensure the purchase of low-priced and good-quality goods, effectively eliminating counterfeit and shoddy goods, and indirectly winning economic benefits and social reputation for the hotel.

The housekeeping department implements a recycling management system for disposable consumables, requiring floor sanitation staff to use the disposable items in the process, the unused ones are no longer replenished, the guests do not check out and continue to use, the room recycling soap, pa and laundry The room continues to be used, and the unused toilet paper allows employees to reorganize and replenish the room, saving the hotel cost and increasing profits. The laundry room can wash the shirts and small items of the guests by hand, save water and electricity, and reduce costs.

6. Do a good job in safety and equipment maintenance and repair work to ensure the effective operation of the hotel's normal business operations.

As a public place, the safety operation is the overriding responsibility of the work. In order to ensure the smooth operation of the hotel, to ensure the safety of guests, hotels and employees, the company has done a lot of work in safety and security, and has formulated a series of Safety rules and regulations, such as "fire safety management system", "management duty management system", "guest check-in system", "daily safety inspection system", "fire-fighting facility maintenance system", etc., the relevant personnel will be "safer than Taishan is in your heart. Especially in the face of the two major political reception tasks of "The Same Song" and "Songdu Cultural Tourism Exhibition" this year, the leaders of the administrative department led the security team members to work four days and four nights in a row, strengthen the management of the parking lot, and command the vehicles to park by position. To ensure the smooth flow of vehicles, no accidents, the successful completion of the security mission, and won a good reputation for the hotel.

Since its opening, the hotel has always paid attention to the maintenance and maintenance of equipment and facilities. In order to ensure the integrity of the equipment, the engineering department is on call, ensuring that the big faults are not over the sky, and the glitch is not enough, basically guaranteeing the normal supply of water, electricity and gas. And completed the transformation of 9 engineering projects:

1. The exhaust system of the public toilets on the first and second floors of the main building;

2. The installation and installation of the hot water system in the machine room and the main building;

3. Renovation, new installation and exhaust device of the kitchen lighting control system; air conditioning power supply, ice making system;

4. Equipment heating device, exhaust air, ventilation device and air conditioner in the laundry room;

5. Hotel broadcasting system installation;

6, the room power line check high speed multiple places;

7. New sauna water supply metering device;

8, modified sauna spray pump power supply control system;

9. Newly installed bath center fire emergency lighting and fire marking system.

7. Care for the lives of employees and strive to create a harmonious, healthy and healthy working environment.

Political work is the lifeblood of all economic work. Hotel leaders have a deep understanding of this. We often ask and organize employees to conduct political studies, carry out discussions on the spirit of the "three represents" and the 16th National Congress of the Communist Party of China, so as to deepen understanding, raise awareness, and continuously improve political and ideological awareness. At the same time, it also actively echoed the call of the Tourism Bureau and the municipal government, and launched the creation of civilized service competition activities, industry behavior review activities, and tourism market anti-counterfeiting activities. The whole store has presented a scene of seeking truth from facts, uniting and forging ahead, and health and upward.

Caring for people's lives and paying attention to working methods are effective measures to mobilize employees' enthusiasm. This hotel leader pays equal attention to the benefits of business. Shortly after the opening of the hotel, in the case of very difficult operating expenses, the employees’ wages were never owed, and some benefits were paid for the employees. The cosmetics were distributed to female employees every quarter. During the Mid-Autumn Festival, mooncake tickets and bonuses were also distributed to employees. In order to facilitate work and life, the hotel also allocates a special amount to subsidize the employees' food. According to the work characteristics of each department, the staff is provided with 4 times of dining time each day. Each meal has different flavors. To respect the national customs, each meal is prepared. There are Hui people's meals, try to achieve the satisfaction of the employees, and fully guarantee that the employees are devoted to the work with plenty of energy.

In order to cultivate the corporate culture of the hotel, enhance the cohesiveness of the company, and at the same time show the company's corporate image to the outside world, cultivate the patriotism of the hotel staff and love the hotel. On the 2nd and 2nd, the hotel held the first flag-raising ceremony of the **** Hotel; the hotel party branch was established; the hotel's newspaper "Window of the ***" was created; the New Year's party for hotel staff was held at the end of the year. The activities made the hotel staff realize the warmth of the hotel as a big family and promoted the construction of the hotel's human culture.

Eight, the problem

1. The overall level of staff quality is not high, especially the lack of professional management talents, resulting in loopholes in management, low quality of service, weak service awareness, and complaints from customers.

2. Marketing efforts are not enough, marketing awareness is lacking, marketing methods are single, and the fixed customer base is not large.

3. The implementation of the rules and regulations is not firm enough, and there are randomness and care for the face. Failure to truly do the lazy, lazy, lazy, there is still a phenomenon of doing good and bad. The management mechanism has yet to be further improved.

4. Management fees and non-operating expenses are still high, and there is still room for compression. Further strengthening of cost accounting is needed to save costs and increase efficiency.

The above problems mainly exist because the leadership lacks hotel experience, the business technology is not skilled enough, and the management work has not kept up. In the new year, we must change our concepts, intensify our efforts, overcome existing problems, and open the work of the hotel. Take another new step.

9. Main work for next year:

The mission goal of 20xx: plan to achieve an operating income of 5.5 million yuan, guarantee 5 million yuan, and plan to achieve a net profit of 550,000 yuan.

1. Increase management in all aspects, continue to improve various rules and regulations, work processes, and gradually establish incentive and incentive management with “institutional management” and “salary level” as the main content according to the standards of star-rated hotels. mechanism.

2, increase the intensity of training, take the approach of going out, and further on-the-job training for the majority of employees. Individual middle-level backbones also have planned assignment training. At the same time, it is necessary to hold a large-scale training for the post, conduct examinations every quarterly, establish a position model for the competition activities, consolidate business skills and improve service quality.

3. Accurate positioning, change concepts, and increase marketing efforts. Develop marketing plans based on different seasons. Pay attention to stabilizing old customers and developing new customers. Re-integrate the marketing team and establish a large-scale marketing network that focuses on professional marketing personnel and mobilizes all employees for marketing. And establish a corresponding reward mechanism to maximize the enthusiasm of each individual.

4. Pay attention to strengthening the maintenance of facilities and equipment; earnestly grasp the safety and crime prevention work of fire prevention, theft prevention, food poisoning and vehicle accident prevention; give full play to the role of hotel party organizations and trade unions, and maximize the enthusiasm of each employee. .

Hotel year-end summary

The work of 2019 can extract three keywords: exploration, busyness and regret. Since the establishment of the marketing department, we have been learning and exploring. Looking for a marketing model that meets the hotel's own conditions. However, due to the large number of meetings we have received throughout the year, we have been busy all year round. Due to lack of manpower and limited energy, we did not achieve real marketing while taking into account the reception of the conference. This is our regret. In the blink of an eye, it’s time to stop at the end of the year. Now the work of 2019 is summarized as follows

First, the marketing department mainly completed the work

1. Meeting reception

At the beginning of the marketing department, the hotel leaders established the completion of the conference reception as an important indicator for assessing the work of the marketing department. For this reason, the marketing department strives to make breakthroughs and make every effort to ensure the completion of the annual business objectives. The marketing department overcame many difficulties such as shortage of personnel, heavy workload, limitations of conference venues and aging of related facilities and equipment, and successfully completed the business target of 110,000 formulated at the beginning of the year. As of November 30, the total revenue of the conference reached 167,469 yuan. The revenue of the conference in December is estimated by November. The annual conference revenue is expected to exceed 180,000. In addition to the sincere unity and close cooperation between the two members of the marketing department, this achievement is inseparable from the correct leadership and concern of all the leaders of the hotel, and is inseparable from the strong support and help of colleagues from other departments. In 2019, around the better attracting customers, guiding customers to consume, with the consent of the hotel leaders, the marketing department made the following efforts in the hardware configuration of the conference reception.

A. Because most of the tables and chairs in the conference room have been broken, and the number of original tables and chairs can not meet the needs of large-scale conferences, 80 new conference chairs, 10 conference tables, and 18 new tablecloths have been added to change the status quo. .

B. The electrical appliance has added a set of wireless microphones, a projector, and two wireless routers.

C. During the training meeting of Zhonggong Education, due to the need for multiple grouped classrooms, we will clean up the idle office in time to ensure the success of the meeting.

2, customer development and maintenance

A. Customer Development: In 2019, the Marketing Department newly developed personal and business companies to negotiate 30 customers, and renewed agreements with 13 contracted customers. Re-signed the credit agreement of the three units. Newly signed five online reservation companies, Yilong.com, Mobile 12580, Telecom 118114, China Airlines, and Yi Inn.

B. Customer maintenance: Firstly, the original customer data will be classified and archived, and the agreed customers in the dormant state will be called by telephone. The reason for visiting customers to not consume is probably due to the following reasons: First, because the company office is relocated, it is the hotel that chooses to cooperate nearby, the second is that the company has replaced the person in charge of the outreach, and the third is subjectively feels the hotel facilities. The equipment is too old and gives up cooperation. Fourthly, the agreement is temporarily signed for the preferential price of a certain cooperation. There is no opportunity for further cooperation.

Secondly, we extend the face of the room to the chess board, so that the guests who spend a lot of time on the chess card can also get the benefits through the point redemption. As of November 30, the room chess card issued 240 points cards, and the number of points redeemed for the room was 129. Applying the loyalty card to the guests has a certain effect in attracting repeat customers and stabilizing the source of customers.

The third aspect is to select some loyal customers to develop into gold card customers among eligible guests. A total of 17 gold cards were issued in 2019.

3. Overall development of the tourism market

There has been little cooperation between hotels and travel agencies, and this year the Marketing Department has made a major breakthrough in this respect. In April, the hotel began to cooperate with China Youth Travel Service, Jingxiang International Travel Service and Xiangxi International Travel Service. As of November 30, the hotel received a total of 383.5 travel agency rooms, bringing a total of 57,929 yuan for hotel rooms.

In addition to travel agencies, the cooperation between the marketing department and ordinary business companies in 2019 has also achieved certain results. Since April, it has successively received 19 batches of teams such as Sunshine Life, Coal Mining Technology Research, Xiao's Clan Association, Zhonggong Education, and Shed Wine Industry, using a total of 1034 hotel rooms. Realize the room income income of 206,655 yuan

From January to November 2019, through the various banquets booked by the Marketing Department, the total amount of food consumed by the team was 286,000 yuan. It will exceed 300,000 in the whole year. This achievement has contributed to the completion of the hotel's overall business objectives.

Second, the shortcomings of the marketing department in the work

1. Lack of ability to grasp market trends and respond to market changes

The Marketing Department is the functional department responsible for externally dealing with public relations and sales operations. It is an important window for hotels to enhance their reputation and establish a good image. It serves as a staff and assistant to business decision-making and marketing programs. However, due to the inability to capture market trends, and the lack of access to information or the lack of attention to market information, it seems to be relatively sturdy in responding to changes in the entire tourism market. The most prominent example is the loss of the 2019 Changsha City Government procurement meeting designated units. Mainly because of the lack of attention to the release of relevant information and directly missed the opportunity to bid. Here, we have to make a profound review. Another shortcoming is the inability to formulate corresponding marketing strategies based on changes in target markets and seasons.

2. Insufficient interaction with guests

In the daily work of the marketing department, there is less time for face-to-face communication with customers in addition to the conference reception, and there is almost no opportunity to communicate with the guests. Or there is such an opportunity that we have inadvertently let go. We can't know what the customer needs, can't get the intuitive feeling of the guest's consumption in the hotel, and even have complaints or suggestions that the guests may not find the object of expression. This makes it difficult to create a home-like, home-like consumer experience. This aspect is precisely ignored by us in our daily work.

3. Insufficient development of emerging markets and new customers

In 2019, although the sales department has made great progress in the reception volume of the travel agency team and the conference team, the overall strength is not enough, and there should be a large room for improvement. The tour group’s room income accounts for the whole year. The proportion of fee income is less than 1%, and the proportion of room expenses collected by the conference team and the tour group accounts for less than 3.5% of the hotel room fee income. The number of customers who develop new agreements throughout the year is even one of the few. In the case of the fierce competition in the hotel industry in Changsha, the original target consumer groups have been almost completely exhausted. In this case, we are required to spare no effort to develop new customers and look for emerging consumer markets. Obviously, the marketing department is not enough energy in this regard.

In the new year, we will continue to explore and continue to learn. We hope that there will be a busy and fulfilling year, but when we come back to summarize next year, we hope that there will be no regrets. We don't expect perfection, but we hope that in the new year, all the work will be improved, breakthroughs, innovations, and of course, good performance. I always believe that "the heavenly rewards the diligence", if there is a pay, there will be fruitful results waiting for everyone.

2015, we work together.

Hotel year-end summary

Time flies, time flies, and one year has passed, and the new year has begun. Looking back on the work in the past year, under the correct leadership of the municipal government and the office, with the strong support and active cooperation of the brothers' offices and comrades, I have united with the staff of the department to forge ahead, innovate and provide the government with the logistics work. A good service has done a good job in all tasks. I will briefly summarize my work in the past year as follows:

First, strengthen political business learning and strive to improve their own quality.

I know that as a financial staff, the tasks are heavy and the responsibility is great. In order to live up to the trust of the leaders and the trust of everyone, and to perform their duties better, they must continue to learn. Therefore, I always put learning in an important position. I have carefully studied the Marxism-Leninism, Mao Zedong Thought, Deng Xiaoping Theory, Jiang Zemin's "1 July" speech and the "three represents" important thinking. I have greatly improved both in terms of political thought and business level. During the work, we can conscientiously implement the relevant financial management regulations, perform savings and diligently run the office; take the lead in setting a good example, be honest and diligent, and pragmatically develop.

Second, love and dedication, adhere to principles, and establish a good professional ethics.

In the work, I must have new ideas in accordance with development, new breakthroughs in reform, new situations in opening up, new requirements for all work, and the ability to adhere to principles, act impartially, take care of the overall situation, and Based on the "accounting law", obey the law and abide by the law of financial discipline. Seriously fulfilling the duties of accounting positions, meticulous, loyal to duty, due diligence, hard work, obedience to organizational arrangements, efforts to study business, improve business skills, despite the usual busy work, quality, quality and timely Complete the task of the post, take the initiative to take advantage of the advantages and strengths of accounting, give the leader a good job as a good deed, handle all accounting business reasonably and legally, carefully review all the documents that need to be reimbursed in the office, and make the first pass for the leadership approval. The bills will not be reimbursed, the problems will be reported to the leaders in a timely manner, the accounting basic work will be done carefully, the original documents will be carefully reviewed, the accounting documents will be completed, the bindings will be neat and tidy, the subjects will be set accurately, the accounts will be clear, and the accounting statements will be accurate, timely and complete. Regularly report the implementation of the accounting business to the leaders, and coordinate the relationship between the accounting center and the various units. In addition to completing their duties on time, they can complete some temporary tasks.

Third, reasonable arrangements for revenue and expenditure budget, strict budget management

The unit budget is an important guarantee for the organization to complete various tasks and tasks, and is also the basic basis for the unit's financial work. Therefore, it is of great significance to conscientiously do a good job of government revenue and expenditure budget. In order to do a good job of this work, according to the actual development of the government, it is necessary to summarize and analyze the implementation of the budget in the previous year, find out the various factors affecting the current budget, and objectively analyze the impact of the relevant national policies on the budget this year. Solicit opinions from various departments, and report to the leaders on many occasions. Under the existing conditions, within the scope permitted by the national policy, tap the potential and actively raise funds through multiple channels, in line with the principle of “receiving income, making expenditures, ensuring key points, and taking care of the general”. The principle is to make the budget more realistic, to facilitate the operation, and to play its positive role in financial management. Give full play to the use efficiency of funds and ensure the smooth completion of all government work

Fourth, pay attention to daily financial revenue and expenditure management

Revenue and expenditure management is the top priority of a unit's financial management work. Strengthening revenue and expenditure management is not only a solution to the contradiction between supply and demand of funds, but also the need to develop a business. In order to strengthen this management, we have established and improved various financial systems so that the daily work of finance can be legally enforceable, and there are rules to follow, to achieve standardization and institutionalization of management. All expenses are strictly handled in accordance with the financial system, and some income-generating activities are actively collected, so that the government office can concentrate on financial resources to run a business. Through the financial department's conscientious implementation and implementation, the results are very obvious. Under the situation of relatively tight funding, the government has ensured a series of normal business activities and financial revenues and expenditures to carry out in a healthy and smooth manner, and the use of income and expenditure is in line with the development of the cause. The requirements of the plan and fiscal policy have greatly improved the use efficiency of funds and achieved the goal of increasing revenue and reducing expenditure. lR?y tIY

Fifth, earnestly do a good job at the end of the year

Year-end final accounts are a relatively complicated and arduous task, mainly to settle old accounts, transfer accounts at the end of the year and record new accounts, and prepare accounting statements. The financial statements are written files that reflect the financial status and income and expenditure of the unit. They are important information for the financial departments and unit leaders to understand the situation, master the policies, and guide the implementation of the budget of the unit. They are also the basis for the preparation of the government's financial revenue and expenditure plan for the next year. . Therefore, we attach great importance to this work, give up the rest time of the weekend and New Year holidays, work overtime, carefully and carefully do the year-end final accounts and prepare various accounting statements. At the same time, a detailed financial analysis report was prepared for the report, and the income and expenditure activities of the year were analyzed and studied, and the correct evaluation was made. Through the analysis, the experience in management was summarized, and the existing problems were revealed to improve the finance. Management work, improve management level, and provide a basis for leadership decision-making.

6. Revise and improve various financial management systems

In response to the new situation and new problems arising from financial management, it is also to make the financial management work of our government more standardized, institutionalized and scientific. For example, in order to strengthen the safety and management of financial work, we have formulated and improved the “Safety Management System”, enhanced the awareness of safety and prevention, and achieved fire safety and anti-theft, ensuring financial security. Through the revision and improvement of the financial system, it will undoubtedly play a strong role in safeguarding the level of financial management of the government.

Seven, scientific scheduling, strict implementation of savings.

In line with the principle of strict economy and ensuring the need for work, we insist on more requests, more reports, no purchases, no reports, no use of the office's existing resources, scientific scheduling, rational adjustment, and use. Can repair and repair, with the least expenditure, to get the best results.

In short, in the work of 2004, under the joint efforts of our staff, our Finance Department has done a lot of fruitful work, which is inseparable from the hard work of the correct leadership and comrades of the government. In the year, we will work harder, carry forward our achievements, correct the deficiencies, and work hard to be pragmatic, pioneering and enterprising, and contribute to the construction and development of our government.