Company's work summary in August

On August 27th, the Gongzhuling Service Area South Station held an August work summary group meeting, which was hosted by the stationmaster Pan Xiaofeng. According to the company's assessment of the station in August , Pan's work summary report is as follows:

We have a lot of deficiencies in the work in August , especially in the daily work of the fuelers, there are problems that should not happen, such as: the standard of the driving gesture is not standard, there is no initiative to remind the customer to turn off the fuel, etc. These are our usual The problems highlighted over and over again show that we have insufficient management and insufficient service awareness. In the September work, we must improve service awareness, strengthen management, and increase self-inspection, self-examination and assessment in the station, and provide services within the station. Work must go to a new level.

First, the service awareness, strengthen the training of customer-oriented service content, the test is increased from once a week to two times, the test scores as a key item for the end of the month assessment.

Second, enhance the self-inspection self-inspection in the station, the station commander's on-site command time increased to more than 10 hours, and together with everyone to find problems in the service, and come up with a solution, truly turn "oral service" into "shape service."

Third, every morning shift will increase the number of trainers' gestures from 15 minutes to 20 minutes, and implement one-on-one training and inspection. It must be standard and rapid. Once it is found that there are non-standard and random vehicles, Focus on the content of the assessment. Grasping the work of the pilot to the end, completely grasping the position, there must be no sloppy intentions, and the phenomenon of getting away with the customs.

Fourth, the class should take the lead, strictly control, do a personal work plan and its company 's work plan for September, do a good job of supervision of every employee in the station, become a model and role model for everyone, and assist the stationmaster to manage the station. The service work, even the smallest links must be strictly checked, never let go.

Finally, Pan’s webmaster emphasized that our goal is to retain customers forever. The company's oil quality is the best, the price is the lowest, then, the most important thing is of course the service, customer satisfaction, customer satisfaction, everyone has made up their minds, will definitely work in the station in the future work Do a good job and strive to take the service to a new level.