Store manager's monthly work summary

Store manager's monthly work summary

The clothing store owner plays a leading role for a clothing store manager. For a clothing store with good economic returns, one must have a professional manager; the second is to have good professional knowledge to back up; the third is to have a good management system. Use your heart to observe and communicate with your customers carefully, and you can do it well.

Specifically summarized as the following:

1. Conscientiously implement the company's business policy, and at the same time convey the company's business strategy to each employee correctly and in a timely manner, and serve as a bridge between the two.

2. Do a good job in the ideological work of the employees, unite the employees in the store, fully mobilize and give full play to the enthusiasm of the employees, understand the advantages of each employee, and exert their strengths to achieve the applicable volume. Enhance the cohesiveness of the store and make it a united group.

3, through various channels to understand peer information, understand the customer's shopping psychology, to know ourselves and know each other, in mind, to be targeted, so that our work is more targeted, thus avoiding the unnecessary losses.

4. Lead by example and be the coach of the staff. Constantly instilling corporate culture into employees, educating employees to have a global awareness, and doing things should proceed from the overall interests of the company.

5. Attentive and meticulous service to attract customers. Give full play to the initiative and creativity of all employees, so that employees from the passive "let me do" to the positive "I want to do." In order to create a good shopping environment for customers, create more sales performance for the company, and lead employees to do their jobs in the following aspects.

First of all, do a daily cleaning job to create a comfortable shopping environment for customers;

Secondly, proactively serve customers and satisfy consumers' needs as much as possible; constantly strengthen service awareness, and let customers leave the store with a heartfelt smile and polite civilized language.

6. Handle cooperation between departments, work collaboration between superiors and subordinates, less grievances, more enthusiasm, objectively look at problems at work, and resolve with a positive attitude.

Now, the management of the store is gradually moving towards data and scientific, and the management means are improved. The store manager has put forward new work requirements. The skilled business will help us to achieve various operational indicators. The new year begins and the results can only represent the past. I will manage our Huadong store with a more sophisticated business.

In the face of next year's work, I feel a lot of responsibility. We must keep a clear head at all times and sort out the work ideas for next year. We must focus on the following aspects:

1. Strengthen daily management, especially the management of basic work;

2. Intensify the training of employees within the company and comprehensively improve the overall quality of employees;

3. Establish a high degree of loyalty to the company, love the post and dedication, take care of the overall situation, all for the sake of the company, and increase the overall economic efficiency of the company.

4. Strengthen the unity and cooperation with various departments and brother companies, create the best and uninterrupted working environment, remove the discordant notes, give full play to the employees' enthusiasm for work, and gradually become the best team.

Store manager's monthly work summary

The time passed was really fast, and it took another month to blink. This paper summarizes the work of this month in the following two aspects: the experience and lessons learned from the actual work carried out by the Central store in August and the progress of work since September:

I. Achievements, experiences and lessons learned in the actual work of the month of x

(1) Personnel management

1. The establishment of love shop thought

It is proposed that everyone in this store should establish a love shop ideological education activity of “shopping as a home, loving a store as a home, building a store and winning a home”. Every clerk can prove that they have established this kind of love through their own actions. The idea of ​​the shop. Regardless of the positive enthusiasm of each clerk's work and the performance of maintaining a sense of collective honor, I feel that everyone has already had the idea that 'shop is his own home, and his work is his own business'.

Since the month of x, the number of tasks has been relatively large. It is necessary to complete the autumn and winter products and the spring and summer products for the seasons. For seven or eight days, we often work overtime to check out the three main tasks of reviewing the inventory of new goods, displaying the layout of autumn and winter products, and counting the number of spring and summer product returns. All employees have sacrificed their own rest time to shop. Riga has helped and no one has complained. This attitude towards work has just verified the cohesive performance of everyone and our love shop idea of ​​'shopping for the home, loving the store as the home, building the store and winning the home'. I believe that with good mental thought as a driving force, all colleagues in the store will have more work enthusiasm to complete the tasks assigned by the company.

2. Mastery of shopping guide professional skills

The special study of the "Experience Marketing 6-Step Rule" conducted in the month of x has achieved good results in improving our ability to guide shopping guides. Through the use of daily morning meetings and business idle time, we organize and discuss learning marketing theory and apply practice. In the current reception of customers, at the party to exchange their own guide shopping guide 'small tips, be careful' to share with everyone, so that our overall shopping guide skills have improved greatly.

Adhere to the use of the weekly and third store operations to organize the review of the theoretical knowledge of the fabrics mastered during the training, and organize some of the "identification fabrics to understand their characteristics, and strive to be a "small knowledge of fabric knowledge experts" small competition activities, also Has achieved good results. All employees in the store are able to master the fabrics and features of existing products.

Insufficient personnel management:

1 In organizing a small task for a clerk, sometimes only some arrangements were made but there was no specific supervision over the entire implementation process.

2 When dealing with the clerk's violation of the rules and regulations, he was not able to punish strictly in accordance with the regulations, so that employees who violated the regulations may have the idea of ​​relaxing and paralyzing, and cannot recognize the seriousness of the violation of the rules and regulations.

(2) Aspects of product management

1. The method of setting up an acceptance team in strict control of the purchase of goods is very successful.

The quantity, color and size of the existing goods in the store have been registered, and the "Sales Sales Inventory Flow Account" has been established. The order plan can be made at any time based on the actual sales data of the store.

2. The system of in-store inventory is implemented in the system of initial and re-distribution, and the effect is also obvious.

The three groups we set up in the inventory were grouped by two people in the “one-on-one belt system”, and clearly stated the seriousness and punishment of the inventory error. Now the efficiency and accuracy of the inventory work have been greatly improved.

3. Emphasize that the attitude and quality of the cashier service are very well managed and have been well received and recognized by many new and old customers. There has also been considerable progress in improving the speed and accuracy of cashier operations.

Insufficient management of goods:

1 The accuracy of counting the quantity of goods is not enough to be more accurate.

2 When supervising the cashier settlement work, the level of care is not high enough to cause an error that should not be caused.

Second, the progress of work in x months

This month's workload is relatively large, and the spring and summer product returns, autumn and winter new products for the season to work in the next season. Now we will briefly summarize the progress of key work this month:

(1) Goods management

1. Return work for spring and summer products

Spring and summer production return work "take a point and face" combination of methods, the type of autumn and winter new arrivals to the store as a reference, organizers to adjust the corresponding spring and summer products and locations. On the basis of not affecting the overall display effect of the store, the autumn and winter new products will be displayed on sale. So far, the spring and summer product return work has been completed.

2. Acceptance and display of autumn and winter products

The types, series and quantity of autumn and winter products are repeated, and the accuracy and importance of the number of inventories are emphasized repeatedly during the acceptance of the goods. It is found that the error problems are communicated with the warehouse personnel in time. The display of new products for autumn and winter is based on: sports home leisure area, infant and children's clothing area, men's and women's boutique series underwear area, men's and women's basic underwear area, clearly divided, different display methods in different areas, using "two uniforms" to customers An overall neatness and layering, and finally seek the display effect of the overall store. The existing autumn and winter product display work in the store is basically completed.

(2) Mastering the knowledge of autumn and winter products

1. Familiar with the price, fabric, characteristics and craftsmanship of autumn and winter products.

Combine the knowledge of the fabrics learned and the product introduction card to exchange and learn the price, fabric and characteristic advantages of this autumn and winter new products. And discuss the language modules that can best introduce the advantages of each new autumn and winter, and clearly introduce the advantages of our products to our customers.

2. Master the shopping guide skills recommended for autumn and winter products.

Using the free time to organize the clerk to discuss the matching effect of the existing autumn and winter products in the store, not only can truly meet the needs of customers but also improve the performance of single tickets while receiving customers, thus improving the overall performance of the store.

Summarize the lessons learned from the work in August, always remind yourself of the points that need attention, and correct them in the next step. The key tasks in September have been basically completed, and the next work focuses on three major tasks: further familiarization with autumn and winter products, improvement of shopping guide skills, improvement of store performance, and discipline of staff.

In summary, from the two aspects of the results and lessons learned from the actual work in August and the progress of work in September, this paper summarizes the work of this month and clarifies the priorities of the next step.

Store manager's monthly work summary

Time flies like an arrow, the sun and the moon are as good as ever, and it will be 2019 years. I am grateful to the company for such a good platform, such a good opportunity, let me exercise, learn, and thank you and my colleagues for their support and help in my work. I can learn the knowledge I have learned before and benefit me a lot.

In March 2019, I transferred to the xx store from the xx store, the store manager of xx store, and the work of xx store. Have both pain and happiness. I have academic qualifications and professional skills, so that the work of one store is not backward. I have to learn by doing, and I have to work harder than others to return to my employer. In addition to direct training from the company, I also participated in the training of professors at Chang'an University. It is my best choice to work hard.

In the big family, the previous management experience, in addition to instilling the tasks assigned by the company, is the most important thing to learn from the employees and communicate with the mentality. Let everyone go to work and the company's requirements, in addition to learning skills, but also to learn to be human. It is necessary to encourage employees to be excellent employees, the best.

The details determine the cause, pay attention to the details, go to work, the main purpose of sales. How to sell, it is work, in the process of sales, there will be various problems, and waiting for me how to solve the problem. The task I gave was not afraid of the problem. I had to learn how to solve the problem.

In the year, this year's sales are more than last year, of course, there are also various reasons, compared to the company's other stores, the gross profit is very good. It is necessary to grasp the gross profit in the course of business. One store and one special store, it is rare to manage two products, the various customer groups facing each other, personnel.

As the saying goes, raising a soldier for a thousand days, using the soldiers for a while, will redouble their efforts, the largest sales for the store.

First, inventory work

a, Yabai supermarket's human resources, commodity shortage tracking, shopping mall property management.

b. For the rectification work of Yabai Supermarket, the commodity inventory work before the rectification of the store manager, the employee's ideological work, and the property inventory check; the transfer of property in the rectification, the work of returning goods, the overtime work of personnel, etc.; the handover work after rectification.

c. Assisting the store manager Yan Jianping in the series of rectification problems and other operations of the Yabo Life Museum.

d: Handover of the Yabo Life Museum and the transfer of fixed assets, personnel, and funds of the Pengtian Mall.

e. A series of inventory management tasks for Pengtian shopping mall personnel, fixed assets, and shopping mall funds.

f. The investigation of the competition store in Pengtian shopping mall and the evaluation of the nearby consumption situation. Under the condition of different management as much as possible, the price competition of the homogenization conditions of the goods, the unsalable goods of Pengtian Mall are retired, the length of the product line is shortened, and the new product is The introduction of varieties and so on.

g. Training and assessment activities of the company's special management cadres.

Second, the problem

Company problem:

My shopping mall is under the company, the total sales from January to December of the year: rmb, the average daily customer price per year: rmb, the average number of visitors per day: the number of shopping malls mainly comes from several:

a: After the purchase of fresh supermarkets in April this year, the customer price and number of visitors are subject to serious differentiation in the surrounding retail formats and resources. Under the condition of homogenization of goods, the prices of the same kind of products are often higher than those of competitive stores. More serious, due to the weather, winter temperatures are high in previous years, the ideal sales performance of seasonal goods, purchasing power is serious, because the main consumption of Pengtian Village comes from the working class, customers often shop around to shop around, pick Fine selection, demand for high unit prices.

b: There is no off-site promotion. In the competitiveness of the products, the off-site promotion activities of the village stores should be increased. It is the function of the number of customers and the unit price of the store in the first and second months of the month. It is immediate. Large-scale promotions every time a special sale, old-fashioned, predictive and feasible. Even just sexualization, such as: National Day, Christmas, New Year's Day and other major holiday promotions, the competition of the retail industry is looting.

c: From November to January, it is the peak season of food sales. The demand for customers is large, while the best-selling products and special promotions are often broken. The best-selling products are even broken for one to two weeks. The best-selling brands are slow to arrive, and the turnover rate is low. Mall performance.