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Summary of the work of letters and visits in the street office of XX


This year, under the leadership of the District Party Committee, the District Government and the Street Party Working Committee, under the correct guidance of the District Letters and Calls Bureau, we firmly established the idea of ​​overwhelming stability and strengthened the sense of responsibility to publicize and implement the new Regulations on Letters and Visits. As an opportunity, we thoroughly implemented the petition work system, further strengthened the management of letters and visits, strengthened the leadership responsibility system and accountability system, continuously improved the ability of the grassroots to resolve contradictions among the people, and worked to reduce the number of petitions, reduce repeated letters and visits, and control Collective petitions, stable letters and visits to old households. Further strengthen the work of letters and visits, standardize the behavior of letters and visits, open channels for communication, safeguard the legitimate rights and interests of the people, maintain social stability, improve the level of letters and visits, provide a strong guarantee for building a harmonious society, and better complete the tasks of letters and visits.
××××年* Office Letters and Visits Work Summary
This year, under the leadership of the District Party Committee, the District Government and the Street Party Working Committee, under the correct guidance of the District Letters and Calls Bureau, we firmly established the idea of ​​overwhelming stability and strengthened the sense of responsibility to publicize and implement the new Regulations on Letters and Visits. As an opportunity, we thoroughly implemented the petition work system, further strengthened the management of letters and visits, strengthened the leadership responsibility system and accountability system, continuously improved the ability of the grassroots to resolve contradictions among the people, and worked to reduce the number of petitions, reduce repeated letters and visits, and control Collective petitions, stable letters and visits to old households. Further strengthen the work of letters and visits, standardize the behavior of letters and visits, open channels for communication, safeguard the legitimate rights and interests of the people, maintain social stability, improve the level of letters and visits, provide a strong guarantee for building a harmonious society, and better complete the tasks of letters and visits.
This year, I have a total of complaints and complaints about accepting people's reactions to letters and visits. The people wrote letters*, including the establishment of the project, and the letter*. The people went to the organs above the district to petition * from *** to the number of people, including those who went to Beijing to petition * from * people; visits to transfer * from the number of people, of which the province transferred *. At present, the current situation is closed, and ** is being processed, and the settlement rate reaches **%. Handle the mayor’s public telephone call to **.
Judging from the number of letters and visits this year, although it has increased compared with last year, mainly due to the renovation of old villages and the development of projects in individual villages, the people did not know the situation in time, which caused the people to repeat the petitions to the office.
First, the leaders attach importance to the work of letters and visits, and the departments have jointly grasped the issue of joint letters and visits.
Take the letter and visit as the "top leader" project. The Party Working Committee of the Office and the leaders of various departments have realized the position of doing a good job in letters and visits. They always put the work of letters and visits in a big situation to understand them. They regard it as a department, as the leader, as the main task of party and government leaders, and timely resolve Various contradictions have further strengthened the relationship between the party and the masses. At the beginning of this year, the heads of the office conducted a special study on the work of the whole letter and visit, and formulated a work conference system to hold regular letters and visits, such as the investigation and analysis of hidden complaints, and put the letters and visits on the important agenda of the Party Working Committee. The Party Committee of the Party Committee chaired the coordination meeting of letters and visits, deployed letters and visits, read letters from the people, received public visits, solved key complaints and complaints, and personally investigated and researched, personally urged inspections, personally appeared, and properly Handling, and led the letter and visit office and other department comrades many times, enter the village to enter the household, listen to opinions, coordinate multi-party relations, and seek ways and means to solve problems. For example, if the ××× is widened and demolition, the leaders of the Party Working Committee will draw up the competent departments of the relevant departments to form a working group to set up an office in the village, and timely grasp the initiative to solve the problem through timely investigation. Timely understanding of the villagers' ideas and taking effective measures to properly handle them have achieved good results. The second is to implement responsibility at all levels and do a good job in petition work. At the beginning of the year, the office and the various units established the responsibility system for letters and visits, and signed the “Responsibility Book for the Management of Letters and Visits”, which is responsible for the work of letters and visits within the scope of the unit, and carefully handled the methods such as leading reception days and petitions. Every petition and petition has not been turned over, and the contradictions are not pushed.
Second, the overall linkage, the formation of a concerted work mechanism.
At present, the whole work involves a wide range of policies, strong policy, hot and difficult problems, and the contradictions faced by letters and visits are concentrated and difficult, and it is difficult to solve them by one department alone. To this end, we will give full play to the role of various departments and units, and strive for the support of relevant departments to jointly do the work of letters and visits. The first is to establish a linkage mechanism within the department. First of all, we have established the first-inquiry responsibility system for letters and visits within the scope of the whole office. For those who are responsible for the reception of the first question, if they are involved in the petitions of the unit, they will be warmly received and handled in full; if they do not involve the petitions within the scope of the unit, Then transfer it to the department responsible for handling. Secondly, establish a contact conference system. For letters and visits involving different departments and departments, the Party Working Committee will hold a meeting, with the main responsible units as the main unit, and other units involved in the case assisting and jointly handling the cases. The second is to establish a linkage mechanism between letters and visits between departments. Externally, we actively sought the support of relevant departments for letters and visits, and effectively solved some major, difficult, and group petition cases involving a wide range of issues.
Third, be responsible and handle the people's letters and visits.
For the people to write letters, focus on the three key points: First, report and review. All the letters of the visit were reported to the main leaders for review and approval, and they were implemented as soon as possible. The second is the customs clearance at the case. First letter to grasp "quick", to achieve a one-time settlement, to avoid repeated letters and visits; repeat the letter to grasp "fine", find the crux of the problem, to determine whether the request of the petitioners have reasonable ingredients, to be justified, clear reply. The third is to answer the caliber. Some of the questions reflected by the letter are more complicated and sensitive. When we reply, we pay attention to grasping the sense of proportion, coherence and consistency, and implement the responsibility of special personnel, special personnel, and follow-up management. Once a clear opinion is formed, it must be implemented without compromise. For the people to visit, we work hard in three aspects: First, enthusiastic reception. The petitioners were given a chair to make a seat, a cup of tea warm, and a warm reception, carefully listen to the problems they reflected, and make detailed records. The second is patient answer. According to the problems and requirements reflected by the petitioners, the receptionists patiently answered the questions raised according to the relevant policies, differentiated the different situations, and targeted the education work to guide the mentality of the visitors. The third is to handle it carefully. For the questions raised by the visiting personnel, they can handle the timely coordination and handling, and if they can not handle it at the moment, do a good job in propaganda and interpretation.
Fourth, adhere to the investigation and mediation system for hidden complaints
First, adhere to the principle of “who is in charge, who is responsible”, “ownership management” and “graduate responsibility, centralized management”, linkages up and down, multi-pronged approach, comprehensive investigation, full efforts, and efforts to achieve instability and group The incidents were discovered early, resolved, controlled, and handled well. They effectively resolved all kinds of problems in their own affairs, resolved in the bud, and resolutely curbed the city’s collective visits and mass incidents in the province, and resolutely Maintain a harmonious and stable social environment in the Qixian office.
The second is to achieve "four transformations" and enhance service awareness. Change to "sit by the door" as "open access." In charge of the leadership of the public access, leading the direct package, so follow-up. Changed "popular appeals" to "cadres' next visit." The problems reflected by the people are studied in the first line, and they are reconciled in the first line. For example, this year's × month *** village "****" development preparation work, the office leaders rely on the former to set up a working group, go deep into the village home to do the work of each household, to promote the legality of the land acquisition procedures, land acquisition A series of programs developed, and the signing of the land acquisition contract was posted and made public, so that the public can understand the truth, know the ins and outs, and after extensive and meticulous work, the general public has expressed their approval.
The third is to do a good job in the "four tasks" and resolve the social contradictions. Do a good job of "open office, one-door service"

jobs. A village affairs acceptance center was established to extend the “one-door” service center model to the village. Do a good job in the investigation and mediation. Grasp the work of the communication channel. A system of direct reporting and weekly newspapers for village letters and visits was established, and a “Petition Mailbox” was set up. Do a good job in legal letters and visits. The fourth is to adhere to the "four combinations" and actively build a new platform for community work. Adhere to the work of letters and visits and the combination of village and party building, and consolidate the ideological foundation of the people. Adhere to the combination of petition work and village services, and eliminate the unstable factors of letters and visits. Adhere to the work of letters and visits and the publicity and education of the village, and guide the people to safeguard their rights according to law. Adhere to the work of letters and visits and the combination of residents' autonomy, and resolve outstanding contradictions.
V. Strengthening publicity and learning of the new "Registration of Letters and Visits"
In order to carry out the standardization of the specific content system of the newly revised "Registration of Letters and Visits" of the State Council, we will adopt a flexible and diversified approach to publicity. First, the cadre workers and village cadres will be held to study the "Registration of Letters and Visits"; the second is to hold the People's Congress to study the "Registration of Letters and Visits"; the third is to use propaganda vehicles to promote the villages along the highway; and the new "Petitions and Visits Regulations" The specific content of the article is posted to the important streets and key locations of the villages in the jurisdiction. It uses the blackboard newspaper, the propaganda column, the written slogan, and the distribution of clear paper to publicize the masses. It is truly a household name and everyone knows. Systematic study of the specific content of the "New Letters and Visits Regulations", the signing procedures and methods of letters and visits, has become a clear understanding of the implementation of the level of petitioners, so that grassroots letters and visits staff to correct attitudes, clear responsibilities, and work in a down-to-earth manner.
6. Establish a system of letters and visits and improve the work mechanism of letters and visits
Improve the system of letters and visits. In order to standardize the work procedures of letters and visits and the behavior of petitioners, we have further established and improved the petition and reception system, the accountability system, the first question responsibility system, the contradictory dispute investigation system, and the coordination and linkage work system of all departments, so that the whole work of the petition is carried out. More smooth and more timely.
We have established an overall linkage working mechanism under the unified leadership of the Street Party Working Committee and the Office, with the leaders at all levels as the main body, the political and legal subject as the leader, the specific functional departments as the carrier, and the system as the guarantee. For example, the demolition task of the old village in the village of XX in this year is under the leadership of the district committee and district government. The head of the office goes deep into the village, and the various departments work together to formulate plans and study and implement measures to solve the problem. The contact work actually focused on the implementation of the four systems: First, the information investigation system. The stability of each village is checked one by one, and the education work is done at any time to deal with the contradictions in the bud. At the same time, the registration form for letters and visits was established for each village, and the report was found at any time, effectively preventing the intensification of various contradictions. The second is the leadership package system. For important petition cases, the principle of leading the case, who is visiting, and who is responsible is adhered to. I set up a system for the establishment of cadres and villages, and set a responsible person for each village, responsible for the division of labor, and cooperate with the work in the village to timely participate in solving major problems in the village. The third is the joint case handling system. During the visit, for some problems that are complicated, wide-ranging, and difficult to handle, the departments and departments involved have implemented joint work, which has formed a strong synergy to jointly deal with related issues. Through the implementation of the four systems, four timely actions were made: timely investigation of contradictions, timely mastery of dynamics, timely communication, and timely control of trends.
7. Improve the level of handling according to law and carry out the "four nos" activities
While increasing the source of governance of letters and visits, preventing and reducing the occurrence of letters and visits, we will raise the level of “four no” activities and guide people's letters and visits to the legal track. Fully respect and ensure the rights of people's letters and visits can be realized in accordance with the law, and put an end to the phenomenon of ignoring the rights of petitioners. Standardize and publicly handle the procedures for letters and visits, and implement the hearing method for letters and visits. Standardize the order of letters and visits and guide the people to petition according to law. The law can be used to guide people to follow legal channels. Establish a legal aid agency that serves petitioners and provide legal assistance to the special petitioners who need legal help. The relevant departments of the district shall take effective measures to provide guidance and assistance to the extremely poor people with complaints and visits within their respective jurisdictions, and jointly do a good job in social stability.
At the same time, we carried out the effective implementation of the petition agency work in each village, established the organization network of the petition agency, so that the people can open the channels of letters and visits, effectively safeguard the legitimate interests of the people, help stabilize the mood of the people, and maintain good letters and visits. order.
Current problems:
The economy and various undertakings of the Qixian area have developed rapidly. Due to its location in the urban-rural integration, some new contradictions are inevitably generated, such as investment attraction, old village reconstruction, and XX national road demolition, which have become the hotspots of the general public. Difficult problem.
Next step of work
1. Further improve the ideological understanding of leading cadres, thoroughly implement the contents of the "Registration of Letters and Visits", and strictly follow the procedures of the petition procedures to make them more institutionalized and standardized.
2. Improve the comprehensive quality of the full-time team of letters and visits, with high theoretical and practical operational capabilities, so that they have stronger professional knowledge and business ability.
3. Further improve the unity of the "two committees" of the village, establish and improve various village-level organizations, comprehensively rationalize the relationship between village-level organizations, form a village-level organization with the party branch as the core, closely cooperate, and work together. , standardized and orderly working mechanism. In accordance with the requirements of "promoting strength, helping the weak, and grasping the middle", we will pay special attention to the post-graduation management and the upgrading of the middle team. We will earnestly improve the overall quality and ability of the village-level team and rural cadres, and promptly do a good job of resolving and resolving efforts, and strive to resolve the unstable factors at the grassroots level and eliminate the bud.
×, understand the social conditions and public opinion, grasp the social dynamics, change the people's petitions for the cadres to visit, go deep into the people, go deep into the grassroots, listen to the voice of the people. Really maintain the stability of one side, promote economic development, and ensure social stability.
××××year××month××day



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