Bar waiter rules and regulations

First, the class should be kept clean and tidy, serve the guests with enthusiasm and courtesy, and show a positive and sincere attitude to the guests.

Second, work hours must not eat snacks, smoking, can not talk to the guests loudly, do not sleep during work hours, read novels or listen to mp3 to play mobile phones.

Third, you can not let friends or waiters enter the front desk.

4. You must not use the hotel phone for personal matters.

5. The telephone must be answered before the three rings, and the standard service words are used as greetings. The tone is friendly and friendly.

Sixth, singing and paying, clear words, will be handed over to the customer, not to throw, fall, put, squat.

7. It is strictly forbidden to misappropriate public funds and sign the approvals from departmental managers, and lend money to others. The losses caused by work mistakes shall be fully compensated by the parties.

8. The bartender and the minister take turns to work in the middle of the class. If the bartender is late for work until 10:30, the next day at 10:30 am, I will explain all the matters on the second day to the day of the day, if after two o'clock. There are three guests who will not leave.

Nine, the bartender and the waiter call the bar.

X. Be enthusiastic to anyone and not be emotionally employed.

Waiter rules and regulations

The waiter directly contacts the guests, and the whole represents the overall image of the entire hotel. Therefore, the hotel has established this system and expects all employees to observe and supervise each other.

First, grooming instrument

Second, language talk

1. Say hello to colleagues and leaders who met at the beginning of each day.

2, see the guests should take the initiative to say hello, smile, sideways stop, let customers go first.

3. Colleagues are not allowed to fight insults.

Third, the Code of Conduct

1. Be polite, act reasonably, have a sense of time, go to work five minutes a day.

2, in front of the guests are not allowed to eat and other small moves.

3, do not allow spitting, throwing peels, paper scraps, and picking up dirt.

4, work hours are not allowed to chat, play, listen to songs, read magazines, meet passengers, pick up outside calls.

5, the waiter is not allowed to make small moves behind the guests.

6, do not run in the service area, to walk briskly, adhere to the "three light", light talk, light walking, light operation.

7. Standing posture should be standard when working.

8. Take care of the contents of the hotel, and do not deliberately destroy it. It is not allowed to take the hotel items out of the store. The service area is not allowed to put private items.

9. The waiter serves the service process.

10. If the guests have feedback, they should promptly give feedback to the leaders. If they find that the guests have left the items and cannot use them privately, they should be turned over in time.

11. Carefully clean your work area. There must be no dead ends.

12, the waiter must not rush to the superior, must obey the leadership of the work according to the row, encounter misunderstanding, but also obey the post-compliance.

13. Employees are not allowed to collude and work in a private class. They are not allowed to leave the post without permission from the leader. They are obeyed by the leadership according to their circumstances.

14. Care for colleagues, be willing to help others, have cooperation and team spirit, and maximize their role in order to achieve common goals.

15. Have flexible adaptability, be proficient in using and mastering service processes, have good language expression ability, establish good relations with managers and colleagues, and satisfy customers with quality service.

Fourth, other matters needing attention

1. Do energy conservation and consumption reduction for the hotel's various energy sources.

2. Remember the guest's last name as much as possible in order to be called.

3. Once the employee has discovered the theft, he was expelled and sent to the public security department.

V. Penalty conditions

1. A fine of 10 yuan within ten minutes of being late, and those who leave early without permission are treated as completed, and are treated as leave after half an hour late.

2, sick days deduct one day, leave one day deduction for two days, one day deduction for three days, three days of continuous completion is automatically resigned, the salary deposit is not.

3, the appearance of the instrument is not qualified for a fine of ten yuan.

4, the duty is not responsible, see the newspaper to do a private fine of 10 yuan.

5, working hours do not obey the leadership arrangements, a fine of 50 yuan.

6, a working time to make a private call a fine of ten yuan.

7, private hotel supplies, according to the original price of the goods five times fine.

8. Damaged hotel items are compensated at the original price, and the intentional damage is fined five times the original price.

9. Express impatience to the guests, and leave the guest a fine of ten yuan.

10. Violation of discipline, a fine of 50 yuan in a fight at the hotel, the situation was severely expelled, and all consequences.

11, do not respect the guests, a fine of one hundred yuan with the guests.

12, working hours are not in accordance with the program service, service attitude is not good, the customer is fined 50 yuan.

13. Employees should not waste work meals. If they find that they have lost a working meal, they will be fined 20 yuan.

Sixth, the reward system

1. Provide customers with quality service and receive a written or oral praise of 10 yuan.

2, put forward reasonable proposals, and after adoption, those who are effective, give different levels of reward according to the size of the results.

3, the winner of the gold prize is 20 yuan.

4. Reporting and uncovering bad behavior rewards 20 yuan.