Telecom "service star" application materials

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"Service is the lifeblood of enterprise survival and development!", "Customer's business is the biggest thing", this concept has long been deeply imprinted in my heart, as an ordinary salesperson of Xinyang Unicom, I use my words and deeds to prove The vow of "Customers in my heart."

Unicom has grown from scratch, from small to large, from weak to strong, breaking China Telecom's monopoly in the past 50 years. In just 10 years, China Unicom has become the only telecom operator in China that operates integrated telecom services, becoming a domestic and foreign Listed telecommunications companies. The low-counter service was first proposed to let the Chinese feel what a real telecommunications service is. The brilliant achievements of China Unicom have poured the efforts and efforts of all employees of Unicom. All the busy and busy days have made me more passionate about "China Unicom", which makes me deeply proud of being an employee of Unicom. .

From entering Unicom to the present four years, Unicom is the first big family after I started my career, and it will be my lifelong ideal for my future struggle. I know that if you want to do your work well and make things successful, you must put your full body and mind into your work, be responsible, do your best, do everything well, handle every detail, enrich yourself. The work experience, comprehensive quality service for each employee is not only a job, but also an art, an art that requires dedication and dedication.

When people are alive, they should have a little pursuit. Young people and youth are fiery. They should dedicate their fiery youth to the pursuit of no regrets.

When I first came to China Unicom, in order to grasp the company's business knowledge as soon as possible, I sacrificed all the holidays of the week, sacrificed the time to spend time with my family and friends, and used all available time to thoroughly and thoroughly study the company's business knowledge. I don't know what to do. How many nights, how much bitterness I have eaten, now I know the company's various business knowledge, use it freely, and participate in various knowledge contests on behalf of the store many times, and achieved excellent exhibits. I always provide users with unswerving work. The high-quality service enables users to feel "home away from home" while enjoying Unicom's services. At the same time, my work performance has been recognized by the company, becoming a model for salespersons, learning paces, often giving lectures to colleagues, explaining some new business knowledge, and being rated as an excellent salesperson for many times. Worker.

I always tell myself that in the work, the individual's words and deeds represent the image of the company, let the tears of grievances flow in the heart, and give the sincere smile to the user. When faced with anger, unreasonable, dissatisfied and misunderstood users of our business and work, we must keep in mind the service slogan "Users are always right, users are God", with the same sincere smile The same patient explanation, to resolve customer misunderstandings and anger. That was when I was working at the store's help desk. There was a user who suddenly couldn't make a complaint to China Unicom because of the phone. When he entered the door, he was swearing. In the face of such an angry user, I only have to smile, ask the user to sit down, listen patiently to the user's complaint, and then carefully check the user's mobile phone, which is caused by improper operation of the user's mobile phone. I patiently explained the doubts to the user, unlocked the phone, and provided the user with a detailed bill. In this situation, the user began to swear for his rude attitude, and repeatedly said "thank you", and sincerely apologized for his behavior: "I just said that your attitude towards you is too fierce, really embarrassed. You have a warm reception and patient explanation for my misunderstanding. Unicom's service attitude is very good!"

I remember that on the winter night, the snow that had been going all day was still floating, and it seemed that I had to swallow this moonless night. As the wind floats and the snow floats, the passers-by are swaying. I have already added a two-hour class. The unit is far away from home, and the bus has long since stopped. I am afraid that even taxis are not easy to find. Looking at the pile of hill-like materials, I can imagine what I thought. I felt a retreat in my heart. I thought, "Forget it, record it tomorrow!", but I thought, "I will open a mobile phone for the user one day earlier. As soon as we serve the users one day earlier, we can not talk about the user the next day. I thought about it, I started working again, and the keyboard’s percussion sounded in harmony with the clock’s squeaking until the early morning. Two points, I finally finished, my father has been waiting for me for more than two hours, on the way home, in the snow, my heart is warm, I first realized the joy of giving, the wind and rain, Dedication, happiness and walking with me. To serve the users, we must first adjust our mentality. Every customer should say in the heart: "I like him" and treat the customer as a relative, so that is a qualified service provider.

Every day I stood in the store, I used my heart to serve the users. The user also touched me with a sincere smile and simple words. In the exchange of heart and heart, I once again realized the joy of giving, really. Yesterday's hard work has created the glory of today, and yesterday's tempering has become the strength of today. Still starting from every fresh morning, we still build a bridge of hearts that touches the users with our sincere and sweet smiles. Today, the majestic career, colorful life, and dedicated service are built in front of this ordinary three-foot counter. I see the dedication of Unicom people and the sincere smile of customers. I think of China Unicom’s brilliant future. !

Telecom "service star" application materials

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