Supermarket service experience

Part 1: The experience of supermarket quality service

"Love the credibility should be as warm as the loved ones, treat the customers as warm as the loved ones." This is the vow of the building staff to read out loud every morning. It is the slogan and belief that is always remembered in the heart. How to do it? It is a reflection of "" and "warmness". This is a question that every employee at the grassroots level should consider.

With the welcoming welcome songs every day, the department store food supermarket is always the first to welcome customers. Here are the products that customers need most in daily life. There are bottled water that can satisfy customers' thirst, and also for customers to carefully purchase. The exquisite gifts, here is the place where the building is bustling all day long. The employees here are always busy, they are doing what they should do every day, repeating simple work in ordinary posts, this service industry , amazing deeds, merits worthy of praise.

However, the service is a service. For the employees of the building, they should never stop at the concept of knowing, and do not stop at the skills. The service is reflected in the details of the customers facing the top 100 food supermarkets.

In the food supermarket, it is the most common thing to provide customers with shopping baskets and to deliver goods for customers. A few days ago, a pair of elderly customers, about sixty years old, the old lady walked a little, the old gentleman did not When the hand reaches out to help her, the promoter Guo Yanli hurried up, smiled and asked the old gentleman to help, said to buy a noodle, to the hot side of Kang Shifu brand, just happened to be temporarily out of stock, the old gentleman anxious, said in the field The little grandson who went to school likes to eat noodles. He will come back tomorrow. He will feel the pain of Sun’s feelings. Guo Yanli thought that the two old people would spare no effort to help the grandchildren to buy something they loved. How disappointing it will be. Therefore, I will introduce the well-known Jinmalang brand. I usually observe that the current popularity of Mailangang is no less than that of Master Kang. The grandson of the family should like to eat the fresh shrimp flavor of Jinmailang. The soup ribs noodles, I did not expect Guo Yanli just open, the old gentleman waved his hand, said that he has never heard of the brand, is the regular manufacturer's product has a production date in the end, spicy and not hot to buy the wrong how to do Guo Yanli is a concern, Just explain to the elderly, the old man's eyes are not good, Guo Yanli put the date of production on the package, the site, to the old gentleman in a bag, the old gentleman does not understand the bomb surface, the face is on the face, the gorgeous tells him The most versatile face of the bullet, there is an advertisement saying "The bomb is good, the bomb is wonderful, the taste of the bomb is screaming", the old gentleman is happy, saying that my grandson loves to taste good and good, and the old lady As soon as I discussed it, I bought all the five-packages of the current Mailang fresh shrimp noodles and pork ribs on the shelves.

At this time, the gorgeous old lady seemed to be very tired. She did not dare to walk around the counter. When she asked, the old lady’s right leg was accidentally broken once. After two years in bed, she was just able to walk. Yanli quickly found it. A chair let her sit down and rest, the kind-hearted old lady was too busy to claim to thank, the old gentleman turned around in the supermarket, it turned out that his one hundred dollars still bought enough, and I don’t know what to buy, Guo Yanli introduced him. The sugar-free high-fiber digestive cake and other foods that the elderly love to eat, went to the checkout counter to help bag. After a while, Guo Yanli saw the old man mentioning a large basket of things, and one hand still had a large bucket of cooking oil, followed by the old lady with limited mobility.

"Do you buy so many things that you can move? The place to live is not far away." Careful and gorgeous, while asking the old man, bagging.

When the old man asked, it seemed to be full of hope. He said happily: "You can help send it. I am worried about it. The family is not far away. It is inside the clothing company." Yan Li heard it, so she left the oil. On the right, carry a large bag of food, "Go, I will send you to go." along the way, Yanli sees the old man's hand and can help his wife, and don't mention how happy he is. The old man walked slowly, and he went to chat with the old man while walking. He knew that the two old people who lived on the third floor of the clothing company were so close to the department store that they had visited the department store for two or three years. The old lady’s legs and feet were not old. Mr. is not willing to leave his wife at home for almost three years, and his wife’s legs can finally go. It’s the old couple who are helping each other to go shopping together. When the two old people recalled the fact that they were visiting the building when they were physically strong, they couldn’t help but come to the department store in memory. They did not hide the deep feelings of the building. I did not expect that, for many years, the service of the building was still So good, so warm and thoughtful, it is not easy, when the department store is most worthy of the people's trust.

Yan Li put the old man's things on the third floor, and quickly returned to the old lady who took the stairs and supported the stairs a little bit, and like the old man of the family, I wanted to come to the department store, and often went around, don’t go again. Sex buys so many things, the body of attention is important. The kind old lady took the gorgeous hand and refused to throw it. She had to go home to drink her mouth and go. Yan Li said that I was on duty, stayed for a long time, and refused to say anything. She thought about the job she was rushing back to and quickly dissolved into the busy partners.

The matter is really small, micro-channels, small things, and too many to do, how many old customers have a bad feeling for the department store, how many ordinary citizens of Xinxiang have ardent hopes for the department store, can retain Old customers, welcoming new customers, carrying forward the service concept and spirit of the department store with honesty and culture, and bringing the high-quality service and humanity of the department store to the hearts and minds of ordinary people, don’t rely on this every day. Small things, don't you rely on the efforts of Guo Yanli who have the patience and enthusiasm of the staff?

Food supermarkets have the most commercial oil and salt sauce vinegar. The daily work of food supermarkets is trivial. For food supermarket employees, it is not easy to know the price and characteristics of each product. Coming, the food department will do the work every morning from the fifth floor and the sixth floor of the drink and bottled water. Several female employees pull a big car. People say tired, climb high and low, and struggle to do heavy work. Live is Guo Yanli, but in fact, Guo Yanli is only one member of the upward collective. In the collective of the building's instructions and spiritual ideas, I know that the building is glory, and the building is weak and shameful. In the interests of the building, the swearing words of the day are taken to the absolute person in action. It is every employee who is busy with the food department.

The thoughts determine, the subtleties see the true feelings, in the daily work of the busy and happy food department employees, the shining point of the quality service is nothing more than the monthly evaluation of three good things that can be said to be more than Guo Yanli The representative has the reason to believe that the work of the top 100 food departments is guided by the advanced concept of the building. Under the leadership of the building, the land will cross the new stage of quality service.


Part 2: Internships of large supermarket waiters in the summer of 2019

At work, I also realized the importance of knowledge. People need to constantly enrich their knowledge in life and work. Knowledge is like the blood of the human body. When people lack blood, their bodies will be weak. If people lack knowledge, their minds will be exhausted. In the supermarket, the collection is done by computer, if the computer stops...

There is a saying that is good: practice is the touchstone of truth. School is a good environment to learn theoretical knowledge, and society is the place where we practice. This summer, I once again went to the big stage of society and looked for practical units.

I often hear some migrant workers of the same age say how hard it is to go out to work. It’s better to try it. In this regard, I also want to experience it myself. Therefore, I and another roommate will go to work as a migrant worker with the aim of increasing social experience, improving practical ability and enriching summer life. This social practice can yield a lot.

Looking for a few days of work in the hot sun, I have seen a lot of units, not the message that I have already been full or go back. After a bumpy job search, I finally got a job in a large supermarket - the waiter. Although it is very hard and very uncomfortable, these experiences are not learned in the book.

Being good at communicating with others is a work that must be done as a waiter. After a period of searching, I know more people. How to communicate well with others, this technology requires long-term practice. There were very few opportunities for previous work. Even in the practice of hospitals last summer, there was very little contact with patients. This made me not able to talk to others, and it would make the conversation cold. This is also very embarrassing. When working at Parkway Supermarket, because it is a waiter, the time spent talking with others has increased. At this time, I have to learn to communicate with customers so that customers can accept your opinions and suggestions. Communication with colleagues is equally important. When someone gives me advice, I have to listen carefully and accept it with patience and humility.

Confidence is also necessary for a foothold in society. When I started the holiday, I knew that I had to work during the summer vacation, and I was afraid of it. This is a self-sad mentality. I feel that I have a lot of difficulties, my own social experience is lacking, and the skills of communicating with others are not so good. I feel weak and self-sad. To overcome self, only conquering oneself can conquer the world. Be sure to be positive about your abilities. This is the advice given to me by my roommate when I was looking for a job. In many interviews, I understood the importance of self-confidence. It doesn't matter if there is no social work experience. What is important is that my ability is not worse than others. Social work experience is also accumulated, and with confidence, it is more energetic and more spiritual.

One of the key points to be paid as a waiter is to treat people with sincerity and always have a smiling face. As a large supermarket, the traffic is naturally not small, and each customer will have his own personality, impatient, vulgar, refined, dignified and so on. Some acute customers will speak loudly and even swear when they are dissatisfied. It is not feasible to return a tooth to a tooth. In order to alleviate the atmosphere and solve the problem, I can only apologize to the customer with a gentle tone and a smile and ask him what needs to be helped. As long as you treat people with sincerity, smile, and temperature, the customers who are in a hurry will be eased. Because sincerity, smile, and gentleness are the bridge between the waiter and the customer, and also the communication bridge between our future professional nurses and patients. :

At work, I also realized the importance of knowledge. People need to constantly enrich their knowledge in life and work. Knowledge is like the blood of the human body. When people lack blood, their bodies will be weak. If people lack knowledge, their minds will be exhausted. In the supermarket, the collection office is carried out by computer. If the computer stops working, it will really become a mess. Once, a cashier had something to leave for a while and asked me to top her for a while. Unfortunately, when I took over, the computer crashed and some of the data inside was almost lost. Fortunately, I have studied hard at school. The computer uses all of its knowledge to get the computer back to normal operation.

Let yourself know more, so that you have already experienced more aspects of society without entering the society. Do not understand and understand the society with simple thoughts, but explore in depth, lay a good foundation for your future, and learn more in school. Professional knowledge, in practice, use knowledge to operate.


Part 3: Rhinoceros foot supermarket work experience

This is my first practice. I didn’t have any work experience before, I didn’t know what would happen, and I was afraid that I would mess up my first practice. It is a practice, but it is more like a holiday worker. Plus this is recommended by relatives, so there are a lot of priority rights in between. But in the end, I managed to complete this practice on my own.

When I first arrived at the supermarket, I felt strange everywhere. After all, I have never experienced any real work before. It is still a little difficult to get in touch with strangers. However, the advantages of my love of chatting with strangers are reflected. After two or three days, I am reluctant to adapt. Quickly adapt to any work environment, I think this is necessary for future work! Despite this, there are still difficulties, because most of the employees working in the supermarket are female employees. Some of them are holiday workers like me, and there are free workers who have graduated in advance, and more It is some workers who are already married. There are few common interests and topics, so it is a bit difficult to communicate. Local language is no problem. I used to touch their language in high school before, and I won’t say it.

Before I started, I thought that I could show my talents this time. When I came to the supermarket to understand the situation, I was disappointed. I didn’t have any time to come in handy. My main job is to supervise the employees on the next floor, monitor customers, provide advice, answer calls, open the door in the morning, close the door at night, protect the supermarket property, and maintain the daily equipment of the supermarket. Relatively speaking, it is very easy, but it is because it makes me feel that I am bored all the time. It is very lazy to work. It seems that what I learned at school doesn't work. The first time I took over such a relaxed job, how much? Feeling a bit uncomfortable. I don't know how old employees who have worked in such a boring environment for a few years have spent. Maybe the boss is my relative, and I got such a relaxed job. Easy work doesn't mean that there is a rewarding job. I feel that I have less chance of exercising. This is what I worry about. After all, I am working to exercise my purpose this time. Easy work will make me feel. Nothing is gained. Young and crazy, I made a lot of mistakes this time, always too urgent! In fact, it is not so easy to really do every job, and it takes patience to work easily. These are what I feel at the end of my work!

I didn't take it very hard to work hard until I couldn't finish it very well. I realized that the easy work was not so easy. Easy does not mean easy. When the computer in the store fails, I should let it come forward. It is no problem to start small problems several times because I am doing network management at school and I know the general problems of the computer. There were some more difficult problems to come out later. Even I could do nothing. I just complained that my level is low, instead of rushing to find another way, I almost solved it with my own wrong method, and almost caused an irreversible ending. Fortunately, I contacted the teacher myself, and the teacher asked the question to solve it. From that time on, I felt that my technology was lacking. I regret that when I was doing network management, I would not seize the opportunity to learn useful techniques. But now regret it is coming soon! In addition to these, there are some places to learn, such as how to treat guests, to be enthusiastic when dealing with guests, to communicate with supermarket employees, and so on. Everyone can work together to maintain the normal operation of the supermarket, otherwise it will not be worthwhile to lose the corresponding link.

The easy work ended in less than a month. That is because after the year, the number of customers has returned to normal, the number of business has cooled relatively, and there are not many people, and I can’t stand the feeling of boring and empty. So it ended five days in advance, not a long but commemorative twenty-four days of work. In the last two days of work, I went to play the beautiful Sanniang Bay, and fortunately saw that Huang Shengyi was filming there. The beautiful beach, the cool sea breeze, the charming sea view, give people a refreshing and cheerful mood. This work is like a trip. From the difficult period of the beginning to the gradual adaptation of the back, it gave me a real work experience. This work experience is destined to be a perfect and complete ending on this beautiful Sanniang Bay. Parting is always sad, but this time we chose to be happy, they had a farewell party and sent me away. At the farewell party, I expressed my gratitude to them! Although I am happy, I was still in tears when I got on the train the next day. The first social practice in life brought me too many memories, which brought me too many benefits and made me work in the next coming. There is a strong foundation on the road.

I have learned a lot in this social practice. Regardless of the nature of the work, we should use the shortest time to adapt to it. After all, in many cases you are obeying work. And to unite and help each other, teamwork is very important. Have to communicate with the staff and learn from each other. Don't underestimate any work around you. Easy work doesn't mean easy work, sometimes it's hard. Do not make your own claims in everything, unless you have certainty. To know how to trust others, others will trust you more.


Part 4: Jinwei Supermarket Changgang Store: Exchange Service Experiences and Experiences Summary Sales Experience Tree Confidence

On May 20th, the supermarket long steel store in May held a service brand and star staff symposium held in the conference room on the third floor. More than 60 employee representatives from various departments attended the symposium. Deputy General Manager Qin Jiping and Guo Jianhua attended the work and guided the work.

The service brand and star-studded symposium is an important work measure of Changgang's purpose this year to improve the service level of all employees. Through exchange and study, the purpose of learning from each other's strengths, mutual promotion and experience sharing is achieved. Following the accumulation of experience in the first symposium, the service brand and star employee representatives of all departments of the symposium made full preparations for the speeches. The meeting was proactive and everyone talked freely and the atmosphere was lively.

"Smile Messenger" Zhang Ting combined with the recent bargaining of many customers at the counter, proposed to use solid commodity knowledge to reflect the value of goods, through the linguistic language skills to patiently communicate with customers to form a consensus, and ultimately promote sales The method of "small home appliance expert" Zhao Li shared and discussed the story of "selling a piece of sales in one sentence", so that everyone understands the preparations for doing sales at any time, paying attention to details and understanding customers. The importance of demand for sales promotion; the non-food department Li Chenxu summarized his experience of growing from a good employee to a three-star employee as “unremitting efforts and persistence”, and the reason for maintaining a sense of urgency in the work is “because it enriches me”, The simple words let everyone understand that no one can casually succeed and pay for the total reward; the men's department department Cui Liyan uses the vivid metaphor of "the terracotta warriors and horses, grain and grass first" to explain the timely communication with the manufacturers to ensure adequate supply. importance. The star-level employee representatives exchanged the service and the experience and the actual work experience to share the gains and losses in the service work. The clear viewpoint and the real case analysis made every employee present and inspired and benefited a lot.

After the employee exchange, Vice President Guo summarized the symposium: First, in the form of case explanation, vivid and persuasive; Second, based on commodity knowledge is the key to selling goods; Third, to communicate and protect Supply, to ensure the need for sales; Fourth, to display products to innovate, to attract customer attention; Fifth, to take the initiative to meet customers, give customers a warm feeling. Next, Vice General Qin put forward three requirements for the next work of service brand and star staff: First, the supermarket learns from the department store staff, the department store learns from the supermarket staff, and the two business employees should learn from each other to learn from each other and learn from each other. Second, the majority of employees must constantly enrich the knowledge of the goods, lay the foundation for the solid development of sales work; Third, each service brand and star employees should strengthen their self-management capabilities, further enhance the awareness of active services, and do a good example.

At the end of the meeting, Director Zhang recently asked the people to seriously understand the spirit of the meeting and to be the leader of the department sales and service work, and to learn from the general manager of the “Sales No.” appraisal meeting and star-rated symposium. In the sales champion commendation meeting, the requirements for all employees to "work better than learning to help": more than skills, than services, than sales; learning skills, learning experience, academic champion; hurry, catch up with opportunities, catch up with the progress; Help the future, help colleagues; super advanced, super-synchronous, super plan. Encourage everyone to do their job well and work together to tide over difficulties.

At the service brand and star staff symposium, everyone talked freely and talked about the service experience and sales feelings. The leadership comment further pointed out the direction. All employees must be firm in the belief that "confidence is more important than gold". In the tide of striving to be the top seller and striving for first-class service, the company will make new achievements in the second quarter sales index and various work of Changgang.


Part 5: Summary of summer practice for supermarket waiters

I am a child who grew up in the countryside. Although I don't have very good living conditions at home, I haven't let me suffer from my childhood. Although the family is not very good, Mom and Dad prefer to suffer, and I am not willing to let me be wronged outside. I am afraid that I will not eat well outside, but I will not be used well. Therefore, I have not agreed to stay outside to work. After about a week, I convinced my father and mother to agree to work for my vacation.

In fact, the purpose of working in the holidays is very simple. Making money is just an excuse. The real purpose is to test whether you can maintain your own survival in your harsh environment and rely on your hands and brain. At the same time, you want to experience it yourself. Social practice allows them to further understand the society, increase their knowledge in practice, exercise their abilities, cultivate their own tenacious character, and more importantly, test whether the things they have learned can be accepted by the society, their own Can the ability be recognized by society? It is also a job experience before college graduation to enrich university life.

At noon in the summer, the hot sun is in the head, it is very hot and hard, but all of this can't shake my determination to work! I found a good friend in high school and started a journey of working.

At the beginning, I had high expectations for myself. I didn’t have a monthly salary of two thousand. However, after a difficult search, many places of recruitment are preferred to have work experience. The person in charge said to me when I heard that I have no experience. "Let's go back and wait for the message. If necessary, we will notify you." Yours." So we were fooled by others many times and experienced many failed interviews. Finally, I seriously summed up the reasons for my failure. There are two main aspects: one is that his own eyes are low and his own quality has not reached a certain level; the other is that he has not given himself a good position and has not found his position. I have learned many lessons from the previous ones. In the next interview, due to my modest and prudent performance, I was finally taken by a supermarket manager and chose to go to the big supermarket as a waiter.

Before I officially went to work in the supermarket, there was an elder who said to me: "When you go to work, you should do as much as possible, talk less, and handle the relationship with colleagues and superiors." It is not easy to do it. Since I have not worked as a waiter in the supermarket before, I can't adapt to the many regulations there at first. However, after a few days of tempering, I adapted to everything there and quickly became familiar with my work environment. Although I feel tired and backache after a day, I feel very happy with my psychological feelings. Because I work hard for a day, my contribution will pay off.

Of course, there will be an episode in the calm work. I remember once, when I got off work, my colleagues and I looked at not many customers, and there was no shortage of goods. We just started to talk about it. Unfortunately, it was seen by the manager on duty. As a result, he called us to the office to train. Oh, of course, this happened to this time. No such thing happened in the future, because we all accepted this lesson! Even if there is nothing to do in the supermarket, you can't just talk about it in your home.

In the supermarket to maintain their own image, but also to maintain the image of the supermarkets and companies they serve. Even if you do this, it is not a good waiter, but more of the experience below.

First, the rules of the supermarket cannot be destroyed. As the saying goes: state-owned national law, the family has family rules. Naturally, a big supermarket has its own corresponding regulations. The rules for supermarkets are: from 9:00 am to 9:00 pm, they can't be on the job, can't chat with colleagues casually, can't smoke, can't play with mobile phones, and have a lot of regulations. The most important of these is your service attitude. The waiter's attitude towards the customer must be cordial and sincere, so that the customer feels like a spring breeze. Customers are satisfied, in order to be happy shopping. Here the customer is God, we can't divide the customer into three or six because of the customer's worth. All the customers in front of us are the same, and all customers must be patient and caring. Seriously answer the customer's questions about the product, sometimes do not understand the customer's questions, do not be reluctant, silently remember in your heart, waiting for the rest of the time to ask colleagues, foreman. Maybe it's because I love to ask questions. Colleagues and foremen are very impressed with me. Thumbs up praises me for learning.

Second, do things positively. It is still very busy to be a tally in the supermarket. Especially on Mondays, Tuesdays and Wednesdays, these three days are the days of checkout, and many suppliers are delivering and checking out these days. Sometimes, a few suppliers are delivered, and every time is very busy. Many of the goods were unloaded and placed at the receiving office. Only a few people were too busy at the receiving office. They had to inspect the goods and ship the goods to the shelves. This gives me a good opportunity to express myself. Every time I was very active, I ran over to help, first busy separating all kinds of goods, and then busy sending all kinds of goods to the corresponding shelves. If it is a general cargo, it will be troublesome to encounter goods such as drinks, drinks, milk, and cooking oil. This kind of cargo in a box is very heavy. If you move it back and forth a few times, you will be exhausted. For a living person like me who is so tired and tired, it is even more exhausting. I remember that once I had finished moving the goods, my hands, shoulders and waist were sore when I slept at night. Fortunately, the night's sleep took my whole body's fatigue away. Otherwise, I really can't imagine what kind of state I will face the next day. It was such a busy and initiative that everyone was very happy to accept my new job as a newcomer. In the eyes of my colleagues, I am a hardworking bee. In the eyes of my superiors, I am a positive and comrade.